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Brookside Resort

463 East Parkway, Gatlinburg, TN 37738
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Brookside Resort
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Brookside Resort
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426 reviews from our community

Traveler rating
    127
    122
    74
    46
    57
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129
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Detroit, Michigan
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 days ago NEW

There was not enough lighting in the room. Housekeeping was seemingly non-existent. The first day they should up at 6PM. Clean towels were left on the bed, when we asked they be put in the bathroom, rather than hang them up we found them on the toilet. Also, the smart aleck decided to leave us 3 times more soap and... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed in the honeymoon suite our floor was dirty it had sunflower seeds and dead bugs on it. The price we paid was not worth what we got and the pictures online We're a little deceiving. It makes it sound like it is away from the road and traffic and it was not we were right next to a... More 

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1 review
2 of 5 stars Reviewed 6 days ago NEW via mobile

This place is way off the main drag. It is an old, outdated facility that was probably at its prime 30 years ago. Lightbulbs were burnt out in the hall outside the room. The room was cavelike. Housekeeping didn't even show up during our weekend. Much nicer places can be found for the same money.

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Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

First room had been recently smoked in, staff was understanding and was able to move us rooms. The second room was clean and comfortable. Breakfast was good. This place was an interesting mix of being straight of 1970, but having everything still in good condition. The only bad thing was that it is located in a far corner of town,... More 

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Talladega, Alabama
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Room over creek was nice. Room was ok.. staff was ok.. I had purchased the stay thru a timeshare presentation group... Location very inconvenient. too far out of Gatlinburg, too far from Pigeon Forge.. Absolutely nothing going on in Gatlinburg anymore. Everything is in Pigeoun Forge.. Will not stay at this place again simply because I will NEVER stay in... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I along with my family have stayed at Brookside for many years. Since I was a kid and went to youth retreats there. It is definitely an older hotel, but they have done numerous upgrades. The beds are comfortable, the creek side balcony view are great for your morning coffee and you have a fireplace for when it's cold. Short... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Terrible place. Our room was infested with roaches. We checked out did receive a full refund. We had to go to a local laundry to wash our clothes and clean out our car before checking into a clean big free resort!

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Cincinnati, Ohio
1 review
3 of 5 stars Reviewed 2 weeks ago

We paid 139.00 plus tax (156.00) for a Honeymoon Suite in the Clingman's Building to celebrate. When we checked in there was a heavy smoke smell from the fireplace. The bed was clean and comfortable however and the flat screen tv was nice. Firewood did not light. Jetted Hot tub didn't drain right away and was hard to get in... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here and the room was filthy. The bed wS stained with yellow spots on the sheets and blanket. There was haur all over the bedding. The bathroom had dirty towels left behind from the previous guest. After arriving home we noticed bugs in our clothing and luggage. Pay the extra money to stay somewhere else!

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Columbus, Ohio
Top Contributor
80 reviews 80 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Wanted a cheap, short vacation and found a deal for this place on LivingSocial. This place was definitely old, but it wasn't bad at all. I knew from reviews that it was old, so was certainly ok with that. The rooms were clean, with the evidences of age. Staff was very friendly. The stream running through the property was a... More 

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Denise T, Guest Relations Manager at Brookside Resort, responded to this review

Thank you jhuff819 from all of us here at the Brookside Resort for such a wonderful review. Here at the Brookside we strive not only to give you a comfortable and relaxing stay but a memorable one as well. We are so happy that you liked staying with us and can't wait to see you all again. There are a... More 

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