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Crossroads Inn and Suites

2.5 of 5 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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Crossroads Inn and Suites
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Crossroads Inn and Suites
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252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crossroads Inn and Suites
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Fairfield, Ohio
Top Contributor
56 reviews 56 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 11, 2014

From reading info on their site, I anticipated being close to the Aquarium (not really very close), being on the trolley line (well, sort of, with transfers), having a balcony (well, it has a common walkway overlooking the crowded parking lot and a maintenance shop), having an in-room Jacuzzi whirlpool tub (yes, it did, but the jets were so weak,... More

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Cleveland, Tennessee
Top Contributor
71 reviews 71 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 2, 2014

parking not good not a good lay out the staff was rude. room was clean that was good .staff acted like it was a big brother to help us and other customers .Hard to cross the streets in that area some cars are flying down road had to hurry across and dodge cars

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Marion, Indiana
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 31, 2014

The location is excellent. It is along the strip of the shops, all which are within walking distance. The room was clean. The bed was comfortable. Staff was friendly. Breakfast was ok, but there are several places to eat if you don't want the continental breakfast.

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Louisville, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

I found Crossroads Inn to be very clean and beds extremely comfortable. Location was in easy walking distance of restaurants and shops. Would definitely stay here again. Breakfast could have been better. There was no meat on the breakfast bar or sausage in gravy. Hotel is still a great place to stay.

Review collected in partnership with Best Western

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Senior Contributor
49 reviews 49 reviews
35 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 21, 2014

Stayed for 2 nights - 4 in a room - room was large so we could spread out, stayed on the bottom floor. Check in was fast, front desk helpful and friendly. Room was clean, had fridge, hair dryer & toiletries - we asked for extra towels which wasn't a problem. Pool was nice and clean, never crowded. Maintenance staff... More

Was this review helpful? Yes 5
Top Contributor
131 reviews 131 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 17, 2014

We stayed for only one night on a long motorcycle trip. We had a room on the first floor which was very large and clean. There is an over hang so you can go outside in the bad weather. Town is walking distance but far enough away so it was quiet. The staff was very friendly from the front desk... More

Was this review helpful? Yes 1
Centerville, Tennessee
Top Contributor
53 reviews 53 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 10, 2014

We made a last minute reservation on our phone as we decided to extend our stay in the area. We were in Sevierville at a conference and decided to stop in Gatlinburg for a hike. The gentleman at the front desk was very friendly when we arrived. Our room was much bigger than I expected. We had plenty of room... More

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 9, 2014

Room smelled like a smokey bar room, that was so bad I got a headache . Air condition didn't work properly. Drink machine took our money, I want to go home. Maintenance did respond quickly but told us it was as low as it could go just to prop a shoe to hold the curtain back maybe that will help.... More

Was this review helpful? Yes 5
Gatlinburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

Very comfy room and bed. Good breakfast and very friendly and helpful staff. Only one block from the strip, so the location was perfect. The staff was nice enough to allow us to keep our car parked in the lot after we checked out so we could walk around town for the afternoon. Would stay again for sure.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

We have stayed here in the past, and will stay here when visiting Gatlinburg in the future. It's an easy walk to area attractions. The rooms are large and attractively decorated. The bathrooms could be a little larger, but they are functional. It would be nice if there was an exit somewhere other than on the busiest street in town,... More

Review collected in partnership with Best Western

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Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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