We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crossroads Inn and Suites

440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Crossroads Inn and Suites
View Map
Add Photo Write a Review

308 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    86
    111
    55
    31
    25
See reviews for
112
125
9
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (308)
  • Mar-May only
    (58)
  • Jun-Aug only
    (134)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (31)
All months
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice place close to downtown and quiet, nice staff, good breakfast in the breakfast room, pool was nice and clean and not packed, it's only a 5 minute walk to Ripley Aquarium and to other stuff in downtown Gatlinburg, we will definitely stay here again

Was this review helpful? Yes 1
Sault Ste. Marie, Canada
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time we've stayed at this location. When I called to make my reservation, I was quoted a price that I was more than happy with. When we got there and checked in, I was very surprised that the price had dropped! The room (I called it more of a condo style) was great! There were 2... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel for a long weekend getaway with our 1 year old daughter. I was very concerned about finding a clean room so that I was not afraid to let her wander the room. I was not disappointed, the room was very clean and had plenty of room for the pack n play. The first morning we were... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Great hotel location near but not too near the strip!!! Great room for the price. Breakfast was good. Waffle makers. Bacon, eggs, biscuits and gravy! Pool was clean and warm. Short distance to the strip and no car needed.

Was this review helpful? Yes 2
greensboro
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great location! The rooms were very clean and large in size, very easy for 3 girls to be able to great ready without getting each others way, the staff was very helpful and even checked back with us the following day to make sure we were able to find what we were looking for, the pool could have been a... More 

Was this review helpful? Yes 1
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were very pleasantly surprised when we opened the door to the apartment like room..it was very clean and very large! Every staff member that we came in contact with were friendly and very helpful! We would definitely stay again and would recommend anyone who is looking for a great place to stay to stay here!

Was this review helpful? Yes 2
Morganton, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a nice place and we would stay here again on our next trip. When we checked in we discovered our air conditioning wasn't working and they put us in another room for which I was happy. The only reason I gave it four stars is because we had a bit of an ant problem in the bathroom. It... More 

Was this review helpful? Yes 1
Farmington Hills, Michigan
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Just stayed here during a family trip to the Smokies. Very clean and big rooms. Good service. Kids and adults loved the pool. Coffee in the lobby all day. Close to beginning of Gatlinburg strip. Only wish they provided more variety for breakfast or have different options on alternate days. No muffins or bagels which are std elsewhere. After 2... More 

Was this review helpful? Yes
Coopersburg, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel had everything we needed and it was in close walking distance of all the sights in Gatlinburg. Also a short drive to Pigeon Forge too. The room was super clean with comfortable beds. Breakfast was very good and they did a great job of keeping the breakfast room clean. I loved the waffle maker! I highly recommend this... More 

Was this review helpful? Yes 1
Northwest suburbs Chicago
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

After friends had recommended a few brand name hi rise hotels with a view- I wasn't sure if I'd regret staying at Crossroads. I was pleasantly surprised & relieved. Nice new pillow top mattresses, a nice complimentary breakfast on the 4th floor (great view), 2 sink areas in the room, walking distance to attractions on the strip, and a very... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

309 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Room/suite (2)
Viewed
2:33
Videos (1)
Viewed
Other (2)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (230)
Viewed
Amenities (35)
Viewed
Bedroom with Two Queen Beds (41)
Viewed
King Room (43)
Viewed
Pool (14)
Viewed
The Hotel (32)
Viewed
Whirlpool Suite (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (17)
Viewed
Dining (9)
Viewed
Bathroom (1)
Viewed
Room/suite (24)
Viewed
Family/play areas (2)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.5 mi away
Econo Lodge Inn & Suites
Econo Lodge Inn & Suites
#23 of 86 in Gatlinburg
4.0 of 5 stars 333 reviews
0.4 mi away
Baymont Inn & Suites Gatlinburg On The River
0.4 mi away
Red Roof Inn & Suites Gatlinburg
Show Prices
Show Prices
Show Prices
0.7 mi away
Hilton Garden Inn Gatlinburg Downtown
0.4 mi away
The Edgewater Hotel
The Edgewater Hotel
#29 of 86 in Gatlinburg
4.0 of 5 stars 674 reviews
0.8 mi away
Clarion Inn & Suites
Clarion Inn & Suites
#37 of 86 in Gatlinburg
3.5 of 5 stars 496 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay