We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crossroads Inn and Suites

2.5 of 5
440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Crossroads Inn and Suites
Professional photos View all
Browse nearby
Crossroads Inn and Suites
Write a Review

264 reviews from our community

Traveler rating
    70
    92
    50
    27
    25
See reviews for
90
112
9
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (264)
  • Mar-May only
    (53)
  • Jun-Aug only
    (95)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (31)
All months
Greater Cincinnati
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location and next to The Hard Rock Café. Easy walking into town where parking can be dicey. We stay in the back, on the 2nd floor. Had a balcony overlooking the river. ASK when booking, for a room that offers this nice view as not all have this. Clean, comfortable room. Not the nicest I've stayed at, but quite... More 

Was this review helpful? Yes 1
Dallas, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We liked this hotel. The rooms were spacious and clean. Staff were helpful and professsional. Showers were nice and hot. The hotel had a nice heated pool that the kids enjoyed. My daughter and I walked all over Gatlinburg to all the shops and restaurants from the hotel. Breakfast was not that great. Staff worked diligently to keep the area... More 

Was this review helpful? Yes
Indiana
Senior Contributor
27 reviews 27 reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The location of hotel is not bad. If you're on ground level you can park right outside your room. You can keep an eye on your vehicle and carrying stuff inside is much easier. The cleanliness of the room is why the rating is so low. This was the worst I have ever seen. There were two chunks of sharp... More 

Was this review helpful? Yes 2
Bon Aqua, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a King room with regular shower. The things that mattered most to me were great! A very clean room, no funny smells, and an extremely comfortable bed. Woman checking me in wasn't especially friendly, but overall very satisfied with our stay.

Was this review helpful? Yes
Charlotte, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Crossroads for a weekend at the end of February. Room was spacious and bed was comfortable. Staff was ok. Price was good and location a short walk from downtown Gatlinburg. Overall a good stay...

Was this review helpful? Yes 3
Cookeville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I went there recently. The room was about 140 with tax. The room was clean and as they said. The only problem was WiFi which was not the best. The place is good too. Breakfast was normal. nothing especial but a good and small place. The reception were doing their job just fine but no smiling or giving energy. In... More 

Was this review helpful? Yes 2
Rockwood, Tennessee
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 1, 2015

The room my husband and I chose was a king / Jacuzzi with fireplace. The room was spacious and so clean. This makes the 4th time we have used this Inn for our stay in Gatlinburg. We will use this Inn for our return trips in the future.

Was this review helpful? Yes 5
Guam, Mariana Islands
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2015

I found the task of finding a hotel in Gatlinburg daunting. They are expensive and hard to get high season. I was there to hike, and found the crossroads excellent to stay in for several days. The real bathtub was amazing on blistered, sore feet, the refrigerator and microwave perfect for picking up food at the supermarket and keeping hiking... More 

Was this review helpful? Yes 1
Tipp City, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 3, 2015

Wow again! Large, recently redecorated room ...walls freshly painted, furniture stylish and no nicks or scratches, beds very comfy ...not too hard, not too soft, carpet very clean, fridge and microwave looked new and all appliances and light fixtures functioned perfectly! All in all, very clean and attractive. Staff was friendly and helpful. Someone commented about the complimentary breakfast not... More 

Was this review helpful? Yes 10
Knoxville, Tennessee
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 30, 2014

Finding a last minute room was hard to find the week of New Years in Gatlinburg. I lucked up on this last minute deal. The staff was over the top nice! When we arrived we were informed our room was not ready yet. After asking if there was an area we could stay in until it was ready because we... More 

Was this review helpful? Yes 6
Questions? Get answers from hotel staff and past guests. Ask a question

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
2:33
Videos (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Hotel & grounds (13)
Viewed
Dining (8)
Viewed
Bathroom (1)
Viewed
Room/suite (20)
Viewed
Pool/beach area (3)
Viewed
Family/play areas (2)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question