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Crossroads Inn and Suites

440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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Crossroads Inn and Suites
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345 Reviews from our TripAdvisor Community

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Louisville, Tennessee
1 review
1 of 5 stars Reviewed yesterday NEW

We were very disappointed in the suite we rented. The floor was dirty, (more detail later), the window out the front was dirty, the mirrors were dirty, and the door in the first bathroom had dried black stuff running down the front. Back to the floors. When we used the tub, we stepped out onto a white towel. This towel... More 

Helpful?
Thank kat_sands
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here in a king bed suite with the jetted tub and fireplace. It was very nice everything was very clean and the staff was great! The fireplace was a hassle to get started so we didn't use it, but it was pretty. I am currently planning another trip and plan on staying here again!

Helpful?
Thank Kdilbeck
Augusta
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel. We had the fireplace and hot tub suite. The room was very spacious. Two bathrooms and the bedroom was separate from the living room that had two couches. Great room for the price. The breakfast was just okay, the elevator was slow and the pillows were small but those are my only complaints. The... More 

Helpful?
Thank Ashley D
Louisville, Kentucky
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed Oct 2015. Our room was on the top floor. It had a living area (with fireplace - although Oct was still too warm to use it) & a separate bedroom with a double bed. There was also a tiny refrigerator. To roam around downtown Gatlinburg, we just had to cross the street and we were there. A soccer tournament... More 

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1 Thank USAmemories
Lima, Ohio
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2016 via mobile

This was just the type of hotel we were looking for. It was not too expensive, but was large and clean. It had a comfortable bed(king room), fridge, microwave and 2 sinks, one inside the bathroom and one outside. Made it nice so we could both get ready for the day at the same time. There was an ample amount... More 

Helpful?
1 Thank MelB1230
Hurley, Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed December 28, 2015

Older facility, but great location. Our room was very clean and beds were comfortable. Wifi wasn't very good, and you could here alarm clocks and people's phone text in the room next door ( maybe because it was an adjoining room). Overall good stay, would stay again!

Helpful?
Thank Linda R
Tampa, Florida
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 27, 2015

After reviewing the previous reviews I booked the Hotel for one night. Was a big disappointment....the person checking us in was not the friendly greeter one should expect. After getting our Key and entering the room is was a tad smelly and the clicker did not work. So we went back to get a new clicker and the person told... More 

Helpful?
1 Thank jim1102
Waco, Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

The room was big and roomy. It had 2 queen beds, microwave and refrigerator. Heat didn't work well but was fixed promptly. Nice breakfast biscuits, gravy, eggs, waffles and pancakes. Coffee and juice. Only bad thing is elevator was broken and breakfast was on 3rd floor. I would stay there again.

Helpful?
Thank Tina H
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

My rating is based on what my wife and I look for in a room, while on a trip to Gatlinburg. When we are here, we are out and about all day/night. We just want a comfortable and clean room to crash in at night. The standard King at Crossroads fit that bill. The hotel is older, but the room... More 

Helpful?
2 Thank David M
Howell, New Jersey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 20, 2015

This hotel was awesome. It is located at one end of the main street in downtown Gatlinburg so you can walk from the hotel and easily see all the attractions. The breakfast spread was very nice. Wi-Fi seemed a little sketchy. There are no indoor corridors so could be a little noisy but the rooms are set back from the... More 

Helpful?
Thank md1231
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