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Crossroads Inn and Suites

440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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281 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (281)
  • Mar-May only
    (58)
  • Jun-Aug only
    (107)
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    (85)
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    (31)
All months
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

We really enjoyed our 1 King, WP/FP suite. The room{s} was spacious/clean and included two full sized bathrooms, which was nice. The bed was very comfortable. We didn't use the fireplace, because it was so hot the week we stayed, however we used the full sized whirlpool everyday. This was a real whirlpool and not a Jacuzzi bathtub like some... More 

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Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here two years ago while vacationing in Gatlinburg and were very pleased. We decided to stay here again this past weekend since we had such a good experience the first time. It appeared that they have done some updates since our last visit which made our stay even more comfortable. Very affordable, convenient, and clean. Definitely will stay... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel is right in the center of town. Breakfast is really good and we enjoyed the calm atmosphere of the hotel. Pricing was at the lower end compared to other hotels in the area. Rooms are good size; we had the room with two queen beds. Hotel is situated right on the strip where all the different restaurants, and... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago NEW

The location was very close to town. The pool was much smaller than it appears in the photo but looked clean. We didn't actually use it so I can't be sure. The jacuzzi suite was relatively clean and very spacious. The extra bathroom was nice. The jacuzzi was a good size and relaxing. The breakfast could have been better but... More 

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Wilmington, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

Great location at north end of village and great for walking. Also near the Trolley stop. Stayed in the Deluxe King Whirlpool Suite with a loft for sleeping. Loft was hot, had to have maintenance come and clean out filter in up stairs wall AC unit...somewhat improved though the unit was extremely loud for sleeping. Had new carpet and granite... More 

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Travelers are raving about these Gatlinburg hotels

Seymour, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is well maintained and clean. Office, housekeeping and breakfast staff are friendly, courteous and helpful. The location at the cross of 441 and 321 is close to everything. Short walk to the aquarium and tram central. Downtown an easy walk. Parking is an adventure but you have that with any downtown location in Gatlinburg. All-in-all, a good place... More 

Was this review helpful? Yes 1
Olmsted Falls
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very clean. Nicely decorated. Reasonable priced. Pool was nice but hard to get staff to bring towels to the pool. Air conditioning in our room was on high our entire stay, but it never got really cool in our room but I'd stay again for the cleanliness factor.

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West Lafayette, Indiana
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Check in was quick and easy. The location is in a great spot. Parking is kind of horrible, though that's not really the hotel's fault. Lots of people just can't park apparently or think it's okay to take up several spaces for their trailers. Room was clean and comfortable. My sister and I got one of the suites with an... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Left Crossroads hotel things morning after a 6 night stay. Rooms were clean and larger than expected. Beds were comfortable. The pool was a nice size. Within walking distance to the strip in Gatlinburg but away from the noise. Will stay there again and again.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 weeks ago

The room was large up to date and very clean. Beds were comfortable pillows decent. Good price less than $80 a night in June. Good location right at the beginning of the strip. Good parking lot. Clean pool. We will stay again when we return to Gatlinburg.

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