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Crossroads Inn and Suites

440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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Crossroads Inn and Suites
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Crossroads Inn and Suites
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260 reviews from our community

Traveler rating
    70
    89
    50
    26
    25
See reviews for
88
111
9
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Crossroads for a weekend at the end of February. Room was spacious and bed was comfortable. Staff was ok. Price was good and location a short walk from downtown Gatlinburg. Overall a good stay...

Was this review helpful? Yes 3
Cookeville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went there recently. The room was about 140 with tax. The room was clean and as they said. The only problem was WiFi which was not the best. The place is good too. Breakfast was normal. nothing especial but a good and small place. The reception were doing their job just fine but no smiling or giving energy. In... More 

Was this review helpful? Yes 2
Rockwood, Tennessee
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room my husband and I chose was a king / Jacuzzi with fireplace. The room was spacious and so clean. This makes the 4th time we have used this Inn for our stay in Gatlinburg. We will use this Inn for our return trips in the future.

Was this review helpful? Yes 5
Guam, Mariana Islands
Contributor
14 reviews 14 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 8, 2015

I found the task of finding a hotel in Gatlinburg daunting. They are expensive and hard to get high season. I was there to hike, and found the crossroads excellent to stay in for several days. The real bathtub was amazing on blistered, sore feet, the refrigerator and microwave perfect for picking up food at the supermarket and keeping hiking... More 

Was this review helpful? Yes 1
Tipp City, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 3, 2015

Wow again! Large, recently redecorated room ...walls freshly painted, furniture stylish and no nicks or scratches, beds very comfy ...not too hard, not too soft, carpet very clean, fridge and microwave looked new and all appliances and light fixtures functioned perfectly! All in all, very clean and attractive. Staff was friendly and helpful. Someone commented about the complimentary breakfast not... More 

Was this review helpful? Yes 10
Knoxville, Tennessee
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 30, 2014

Finding a last minute room was hard to find the week of New Years in Gatlinburg. I lucked up on this last minute deal. The staff was over the top nice! When we arrived we were informed our room was not ready yet. After asking if there was an area we could stay in until it was ready because we... More 

Was this review helpful? Yes 6
Meraux, Louisiana
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 21, 2014

Near downtown gatlinburg and the smokies. Cheaper then most hotels for a great location. Only con would be the refrigerator kept on making a noise that was irritating. Other then that I would recommend this hotel to anyone. And also WiFi doesn't work well.

Was this review helpful? Yes 1
Gatlinburg, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2014

We like the location of this hotel and the large rooms that the hotel provides. The hotel recently went through a renovation, but needs much more work and upgrades to the cleanup service. The hotel was not as clean as expected with light bulbs needing to be replaced. Additionally the sink was clogged up and the staff did not respond... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
gatlinburg
Senior Contributor
38 reviews 38 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 5, 2014

Nice location within walking distance to downtown which is a plus when you don't have to pay for parking. Rooms are very spacious and clean. Beds were above expectations and temperature was easy to control you could just set it and forget it. Only bad thing was you could hear the guest next door but this was a busy time... More 

Was this review helpful? Yes 4
Xenia, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 3, 2014

We got the one queen suite with fire place. The room was clean, the bathroom was clean with plenty of clean towels. The workers were very nice and polite. I would like to call out Barb, Lisa, Kalyn, Becky, and Alysh. They did a great job with the room and breakfast. The morning breakfast was hot and filling. I would... More 

Was this review helpful? Yes 2
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