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Crossroads Inn and Suites

2.5 of 5 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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Crossroads Inn and Suites
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Crossroads Inn and Suites
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252 reviews from our community

Traveler rating
    65
    86
    50
    26
    25
See reviews for
86
108
8
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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gatlinburg
Senior Contributor
35 reviews 35 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice location within walking distance to downtown which is a plus when you don't have to pay for parking. Rooms are very spacious and clean. Beds were above expectations and temperature was easy to control you could just set it and forget it. Only bad thing was you could hear the guest next door but this was a busy time... More

Was this review helpful? Yes 2
Xenia, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got the one queen suite with fire place. The room was clean, the bathroom was clean with plenty of clean towels. The workers were very nice and polite. I would like to call out Barb, Lisa, Kalyn, Becky, and Alysh. They did a great job with the room and breakfast. The morning breakfast was hot and filling. I would... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

When i got to my room the tv did not work. By the time they figured out it could not be fixed and we were moved to another room we missed our reservations. The first night I tried to figure out what the hell all the noise was but did not have any luck. The second night after the five... More

Was this review helpful? Yes 1
High Point, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was surprised how very different this motel is in light of some of the very negative reviews. Everything was very clean and the staff was polite and very helpful. The beds were so comfortable with very nice bedding. The pillows were a bit lumpy, but we had brought our own. The rooms are very large, but the bathrooms are... More

Review collected in partnership with Best Western

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Greeneville, Tennessee
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked room for 5 people . At check-in they tell me they have didn't have any cots. Breakfast was ok, stay away from the eggs. Parking can be hard to find near your room. Claims to be center of town when it a beginning of town

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Rocky Mount,NC, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Would not recommend room under the kitchen to anybody. Seems the motel should advise customer of this concern. Room extremely noisy. Never had an traditional complementary breakfast with not meat or grits / potatoes.

Review collected in partnership with Best Western

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Muncie, Indiana
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice place. Clean. Great location. Beds are super comfortable. Breakfast is a typical continental breakfast...nothing special. Internet is so-so. Rooms are really LARGE and ROOMY. This is my second stay here this year, and we will stay here again.

Was this review helpful? Yes 1
Alabama
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

We had a pleasant stay at this hotel from Oct 10th-13th. Found out at booking that it was no longer a Best Western. No big deal. Front desk staff was very friendly and maid service provided what we needed or asked for. Walking distance to center of Gatlinburg. Not the greatest internet connection but we managed. We stayed here last... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 10, 2014

We stayed at this hotel which is NO longer a best western. From OCT. 5th - Oct.- 10th. No maid showed up to clean our room the entire time we were there. Had to go down to the lobby to get clean towels twice. There is NO internet service at all. The location is great and the price. But, that... More

Was this review helpful? Yes 1
Soddy-Daisy, Tennessee, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 9, 2014

First of all, this is no longer a Best Western hotel. When I made reservations, I booked two rooms. I called a week prior to the trip to confirm that I still had two rooms reserved. When I got to the hotel I only had one room reserved. The people working the front desk do not know what they are... More

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Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with AAA Travel Services, Booking.com, Hotels.com, TripOnline SA, Despegar.com, Expedia, Travelocity, Odigeo, Reservation Counter and Tingo so you can book your Crossroads Inn and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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