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Crossroads Inn and Suites

440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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Crossroads Inn and Suites
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Crossroads Inn and Suites
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269 reviews from our community

Traveler rating
    72
    94
    51
    27
    25
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92
112
9
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

Awesome hotel me and my kids and my husband really enjoyed our stay.. we will be back.. the kids love the breakfast.. and the pool was very clear.. the walk into gatlinber was amaing and I really enloyed...

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I were very surprised as to how clean and updated the rooms and hotel were. We travel a lot and at the price we paid we were waiting on "the catch" but there were none that we could find. The location is good and the prices were way cheaper than others we compared to when we were... More 

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Alpena, Michigan
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay here. It was very clean and we stayed in a pretty large room. I've stayed in a few hotels in Gatlinburg and they have all seemed to be run down but not this one! It seemed updated too. We will stay here again, especially for the price. The Park Vista is my other favorite, but much... More 

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms were clean and the staff was friendly. The motel is conveniently located near the main strip in Gatlinburg with most things in walking distance . Only complaint was the free breakfast doesn't start until 7:30am.

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 23, 2015

Enjoyed our stay. Location was good and parking was convenient. Breakfast was alright, but definitely a little heavy on the carbs. Room was a good size and included a microwave and mini fridge. Air conditioning worked good, but began to turn off and on throughout the night, causing us to just keep the fan running instead. Two sinks were handy;... More 

Was this review helpful? Yes 3
Greater Cincinnati
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 11, 2015

Great location and next to The Hard Rock Café. Easy walking into town where parking can be dicey. We stay in the back, on the 2nd floor. Had a balcony overlooking the river. ASK when booking, for a room that offers this nice view as not all have this. Clean, comfortable room. Not the nicest I've stayed at, but quite... More 

Was this review helpful? Yes 7
Dallas, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 9, 2015

We liked this hotel. The rooms were spacious and clean. Staff were helpful and professsional. Showers were nice and hot. The hotel had a nice heated pool that the kids enjoyed. My daughter and I walked all over Gatlinburg to all the shops and restaurants from the hotel. Breakfast was not that great. Staff worked diligently to keep the area... More 

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Indiana
Senior Contributor
29 reviews 29 reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed April 2, 2015 via mobile

The location of hotel is not bad. If you're on ground level you can park right outside your room. You can keep an eye on your vehicle and carrying stuff inside is much easier. The cleanliness of the room is why the rating is so low. This was the worst I have ever seen. There were two chunks of sharp... More 

Was this review helpful? Yes 10

Travelers are raving about these Gatlinburg hotels

Bon Aqua, Tennessee
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2015

We stayed in a King room with regular shower. The things that mattered most to me were great! A very clean room, no funny smells, and an extremely comfortable bed. Woman checking me in wasn't especially friendly, but overall very satisfied with our stay.

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Charlotte, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 17, 2015

Stayed at the Crossroads for a weekend at the end of February. Room was spacious and bed was comfortable. Staff was ok. Price was good and location a short walk from downtown Gatlinburg. Overall a good stay...

Was this review helpful? Yes 3
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