We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crossroads Inn and Suites

440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Crossroads Inn and Suites
Professional photos View all
Browse nearby
Crossroads Inn and Suites
Add Photo Write a Review

294 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    81
    104
    55
    29
    25
See reviews for
103
122
9
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (294)
  • Mar-May only
    (58)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (31)
All months
cincinnat, ohio
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We just stayed 1 night on our way home from the beach. Booked the room reluctantly due to reviews, availability and need. We had 3 rooms on the ground level. Each were very clean rooms. The staff was efficient and very nice. Check in took 5 minutes or less. Close to activities and within walking distance to most. We will... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 days ago NEW

Read hotel reviews carefully and this place seemed to have really good ones. Checked in w/no Problems. Staff was friendly. There are no elevators and you have to drag your luggage up ramps to your room. The room had an odor to it..but I am particularly sensitive to that so I overlooked it. BIG MISTAKE! My daughter went to sleep... More 

Was this review helpful? Yes

Travelers are raving about these Gatlinburg hotels

Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were passing through and had car issues. We pulled into their lot afraid to driver further. The lady at desk was very friendly and told us we could stay parked there as long as we needed to. We ended up getting a room for the night. We did not get to use pool but we wanted to! It looked... More 

Was this review helpful? Yes
Searcy, Arkansas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Within easy walking distance of downtown Gatllinburg, but I would consider beforehand where you are spending most of your time. If it's Pigeon Forge, I would recommend staying in a hotel in that area. (We finished up what we wanted to see in Gatlinburg rather quickly.) The rooms were rather dated, but well-kept and clean. Check-in and cleaning staff were... More 

Was this review helpful? Yes
Gainesville, Georgia
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We went to Gatlinburg for the 4th. StSyed two nights. Rooms are wonderful and clean and beds are comfortable. Staff at check in couldn't be nicer. Room was cleaned each day with plenty of supplies towels etc. We were right near the fireworks. Walked out of our room onto the balcony and looked up. We will be back. There were... More 

Was this review helpful? Yes 1
Chattanooga, Tennessee
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel was perfect for what we needed. We decided to make a spur of the moment trip for Dollywood. We needed a place to stay overnight that was not too pricy and this hotel was the answer. The beds were very comfortable and the hotel was very clean. There was a slight issue with the shower backing up, but... More 

Was this review helpful? Yes 1
Westland, Michigan
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The stay began a little shaky, I had a coupon that stated to use at check in. When I checked in I presented it to the clerk and she said that I was unable to use it because I had booked online. No where on the coupon did it state that. The rooms were large and it was nice to... More 

Was this review helpful? Yes 1
West Palm Beach, Florida
Level Contributor
91 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location for this hotel is right off the main strip near the aquarium so it's very close to everything. However, if you have other options, stay somewhere else. The lobby seems like the only place that has been updated. The rooms desperately need to be updated and scrubbed clean. Our room had an upstairs, which was fine, but I... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here in the past and we were happily surprised by the remodel and that they now offered a free breakfast. Only complaint we had was the wifi.....we didn't need to use it often but it was not what it needed to be. Would definitely stay here again AND recommend this place to family & friends

Was this review helpful? Yes 1
Paducah, Kentucky, United States
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i got a call saying the hotel i had booked would be shutting down. and that they could transfer us to a this hotel. we had reserved a 2 bedroom suite at the 1st place. at crossroads we got the two bedroom apartment and i was pleasantly surprised at how nice it was. up to date, clean and very spacious.... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

309 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Room/suite (2)
Viewed
2:33
Videos (1)
Viewed
Other (2)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (230)
Viewed
Amenities (35)
Viewed
Bedroom with Two Queen Beds (41)
Viewed
King Room (43)
Viewed
Pool (14)
Viewed
The Hotel (32)
Viewed
Whirlpool Suite (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Room/suite (24)
Viewed
Hotel & grounds (17)
Viewed
Dining (9)
Viewed
Pool/beach area (4)
Viewed
Bathroom (1)
Viewed
Family/play areas (2)
Viewed
Other (15)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.5 mi away
Econo Lodge Inn & Suites
Econo Lodge Inn & Suites
#20 of 86 in Gatlinburg
4.0 of 5 stars 322 reviews
0.4 mi away
Baymont Inn & Suites Gatlinburg On The River
0.4 mi away
Red Roof Inn & Suites Gatlinburg
Show Prices
Show Prices
Show Prices
0.4 mi away
The Edgewater Hotel
The Edgewater Hotel
#28 of 86 in Gatlinburg
4.0 of 5 stars 662 reviews
0.7 mi away
Hilton Garden Inn Gatlinburg Downtown
0.8 mi away
Clarion Inn & Suites
Clarion Inn & Suites
#36 of 86 in Gatlinburg
3.5 of 5 stars 485 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Back to top
Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay