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Crossroads Inn and Suites

2.5 of 5 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
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Crossroads Inn and Suites
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Crossroads Inn and Suites
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254 reviews from our community

Traveler rating
    66
    87
    50
    26
    25
See reviews for
88
108
8
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Meraux, Louisiana
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

Near downtown gatlinburg and the smokies. Cheaper then most hotels for a great location. Only con would be the refrigerator kept on making a noise that was irritating. Other then that I would recommend this hotel to anyone. And also WiFi doesn't work well.

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Gatlinburg, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

We like the location of this hotel and the large rooms that the hotel provides. The hotel recently went through a renovation, but needs much more work and upgrades to the cleanup service. The hotel was not as clean as expected with light bulbs needing to be replaced. Additionally the sink was clogged up and the staff did not respond... More 

Review collected in partnership with Best Western

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gatlinburg
Senior Contributor
35 reviews 35 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 5, 2014

Nice location within walking distance to downtown which is a plus when you don't have to pay for parking. Rooms are very spacious and clean. Beds were above expectations and temperature was easy to control you could just set it and forget it. Only bad thing was you could hear the guest next door but this was a busy time... More 

Was this review helpful? Yes 2
Xenia, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 3, 2014

We got the one queen suite with fire place. The room was clean, the bathroom was clean with plenty of clean towels. The workers were very nice and polite. I would like to call out Barb, Lisa, Kalyn, Becky, and Alysh. They did a great job with the room and breakfast. The morning breakfast was hot and filling. I would... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 3, 2014

When i got to my room the tv did not work. By the time they figured out it could not be fixed and we were moved to another room we missed our reservations. The first night I tried to figure out what the hell all the noise was but did not have any luck. The second night after the five... More 

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High Point, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 24, 2014

I was surprised how very different this motel is in light of some of the very negative reviews. Everything was very clean and the staff was polite and very helpful. The beds were so comfortable with very nice bedding. The pillows were a bit lumpy, but we had brought our own. The rooms are very large, but the bathrooms are... More 

Review collected in partnership with Best Western

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Greeneville, Tennessee
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2014

Booked room for 5 people . At check-in they tell me they have didn't have any cots. Breakfast was ok, stay away from the eggs. Parking can be hard to find near your room. Claims to be center of town when it a beginning of town

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Rocky Mount,NC, United States
1 review
3 of 5 stars Reviewed October 21, 2014

Would not recommend room under the kitchen to anybody. Seems the motel should advise customer of this concern. Room extremely noisy. Never had an traditional complementary breakfast with not meat or grits / potatoes.

Review collected in partnership with Best Western

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Muncie, Indiana
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 19, 2014

Nice place. Clean. Great location. Beds are super comfortable. Breakfast is a typical continental breakfast...nothing special. Internet is so-so. Rooms are really LARGE and ROOMY. This is my second stay here this year, and we will stay here again.

Was this review helpful? Yes 1
Alabama
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2014

We had a pleasant stay at this hotel from Oct 10th-13th. Found out at booking that it was no longer a Best Western. No big deal. Front desk staff was very friendly and maid service provided what we needed or asked for. Walking distance to center of Gatlinburg. Not the greatest internet connection but we managed. We stayed here last... More 

Was this review helpful? Yes 2
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Additional Information about Crossroads Inn and Suites

Address: 440 Parkway, Gatlinburg, TN 37738-3008 (Formerly Best Western)
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crossroads Inn and Suites 2.5*
Number of rooms: 78
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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