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All 86 Gatlinburg hotels

BEST WESTERN Crossroads Inn

2.5 of 5 Hotel   |   440 Parkway, Gatlinburg, TN 37738-3008
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61%
Ranked #35 of 86 hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
Brittain V Marion, Indiana
  • Overview
  • Reviews (230)
  • Photos (32)
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  • Room tips (33)
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230 people have reviewed this hotel

Traveler rating
    61
    78
    45
    24
    22
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82
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
Marion, Indiana
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

The location is excellent. It is along the strip of the shops, all which are within walking distance. The room was clean. The bed was comfortable. Staff was friendly. Breakfast was ok, but there are several places to eat if you don't want the continental breakfast.

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Louisville, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I found Crossroads Inn to be very clean and beds extremely comfortable. Location was in easy walking distance of restaurants and shops. Would definitely stay here again. Breakfast could have been better. There was no meat on the breakfast bar or sausage in gravy. Hotel is still a great place to stay.

Review collected in partnership with Best Western

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Hamilton
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights - 4 in a room - room was large so we could spread out, stayed on the bottom floor. Check in was fast, front desk helpful and friendly. Room was clean, had fridge, hair dryer & toiletries - we asked for extra towels which wasn't a problem. Pool was nice and clean, never crowded. Maintenance staff... More

Was this review helpful? Yes 3
henrietta
Top Contributor
127 reviews 127 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for only one night on a long motorcycle trip. We had a room on the first floor which was very large and clean. There is an over hang so you can go outside in the bad weather. Town is walking distance but far enough away so it was quiet. The staff was very friendly from the front desk... More

Was this review helpful? Yes 1
Centerville, Tennessee
Top Contributor
53 reviews 53 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We made a last minute reservation on our phone as we decided to extend our stay in the area. We were in Sevierville at a conference and decided to stop in Gatlinburg for a hike. The gentleman at the front desk was very friendly when we arrived. Our room was much bigger than I expected. We had plenty of room... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Room smelled like a smokey bar room, that was so bad I got a headache . Air condition didn't work properly. Drink machine took our money, I want to go home. Maintenance did respond quickly but told us it was as low as it could go just to prop a shoe to hold the curtain back maybe that will help.... More

Was this review helpful? Yes 3
Gatlinburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very comfy room and bed. Good breakfast and very friendly and helpful staff. Only one block from the strip, so the location was perfect. The staff was nice enough to allow us to keep our car parked in the lot after we checked out so we could walk around town for the afternoon. Would stay again for sure.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here in the past, and will stay here when visiting Gatlinburg in the future. It's an easy walk to area attractions. The rooms are large and attractively decorated. The bathrooms could be a little larger, but they are functional. It would be nice if there was an exit somewhere other than on the busiest street in town,... More

Review collected in partnership with Best Western

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Toccoa, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was very pleased with this hotel. The rooms were clean with awesome shower pressure. The free breakfast was one of the best I have had. Once we parked we walked to all the places we wanted to visit. I will stay at this hotel again. The only problem was, the check in person did not apply a discount coupon... More

Review collected in partnership with Best Western

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Darien, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel has a good location as it is towards the end of the main street in Gatlinburg. The rooms are large and the bathrooms are fairly nice. Room has an outside entrance but so do most hotels in this area. Only complaint really was the breakfast. It has very little variety. After looking at other hotels in the area, this... More

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Additional Information about BEST WESTERN Crossroads Inn

Address: 440 Parkway, Gatlinburg, TN 37738-3008
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crossroads Inn 2.5*
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style
#35 Ski-In / Ski-Out Hotel in Gatlinburg #35 Top resorts Hotel in Gatlinburg
Hotel Class
Number of rooms
78

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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