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All 86 Gatlinburg hotels

BEST WESTERN Crossroads Inn

2.5 of 5 Hotel   |   440 Parkway, Gatlinburg, TN 37738-3008
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Ranked #31 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 4 days ago
Onva T Searcy, United States
  • Reviews (199)
  • Photos (32)
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  • Room tips (29)
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199 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

Don't get room 520 unless you ask if the bedroom a/c has been fixed (replaced..I don't think there is any fixing that thing). Otherwise it a decent place, top floor has a good view. Probably just as good or bad as any other place for what you pay.

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Searcy, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

overall a good hotel choice. It was close to the strip and for the fireworks on the 4th of July we went on backside of hotel and the fireworks were excellent. This was my 3rd trip to Gatlinburg and each time I have stayed at the Best Western Crossroads Inn and on my 4th trip will stay here again.

Review collected in partnership with Best Western

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Batesville, United States
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel was nice staff helpful and problems were fixed promptly. The building needs a little TLC on the outside. The Wi-Fi was poor needs a serious upgrade. The room and beds were comfortable. The breakfast was good. Eating area was clean and accessible. For the price it was a decent stay

Review collected in partnership with Best Western

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20 reviews 20 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed for 5 nights with 4 other family members in the 2 bedroom apartment with a kitchen. The room was very spacious for 6 of us and the kitchen was large. There was a nice big island countertop with 3 chairs to eat at. There was a nice electric fireplace and a flatscreen tv in the... More

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1 review
5 of 5 stars Reviewed 1 week ago

Everything was wonderful! Loved our suite. Close enough to town but peaceful! Great breakfast! Great view! Staff was very friendly! We will stay here every time we come to Gatlinburg! It was a great value!

Review collected in partnership with Best Western

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Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was pleased .that the front desk gave us a one night credit. but I was still highly unsatisfied at how nasty our room was .we was in room 318 and from the time we walked in .there was hair on the bed .poop on the commode. dusty and nasty all over the room. it took us about an hour... More

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel needs a major updating. Bathroom door was damaged and would not close. Water soaked the carpet from the air conditioner and did not work well (ran and ran without cooling well). The entrance door stuck so badly that it could be dangerous in a emergency. We decided to leave and not extend our stay - do not stay... More

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Greensboro, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was clean, bed comfortable, bathroom was clean, pool was clean, breakfast was good, food was replaced and fresh. Every place in Gatlinburg is expensive but at least this is worth the money! They say next to Ripley's but not the aquarium like you think. Parking is tight so if you get a space don't give it up, take... More

Review collected in partnership with Best Western

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Senior Contributor
44 reviews 44 reviews
23 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived around 1:00PM on a weekday and was told to return around 4:00PM as the reserved room was not ready. The desk clerk refused to take any credit card info. or car info.. We returned around 4:30PM and the first floor room was ready. The rooms form a "U" facing a pool which had about six chairs to sit on.... More

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Noner, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Room was nice for the price (AARP discount). Wife is disabled. We should have requested a room closer to the elevators or on the first floor. Ramps from floor to floor are weird - you can end up on the backside of the hotel without realizing it! Location was okay - it was further from town than I expected.

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Crossroads Inn

Address: 440 Parkway, Gatlinburg, TN 37738-3008
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crossroads Inn 2.5*
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style
#21 Family Hotel in Gatlinburg
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