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All 86 Gatlinburg hotels

BEST WESTERN Crossroads Inn

2.5 of 5 Hotel   |   440 Parkway, Gatlinburg, TN 37738-3008
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Ranked #34 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
Nancy I
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  • Reviews (214)
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214 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • German first
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English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights and were very happy. It was set off the strip which made it a little quieter but close to everything. The room was nice and clean and had a living area and Queen bedroom area. I would definitely stay here again. The staff was pleasant too.

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Ormond Beach, Florida, USA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First stay there was close to the main street which was nice so we could walk to see the sights if we wanted to. The only problem was the parking lot it was very small and not enough parking spaces we couldn't park near our room most of the time.

Review collected in partnership with Best Western

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York, South Carolina
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

The room was very clean, the staff was nice, location was great, and the breakfast was satisfactory. However the Wi-Fi reception was very, very weak. It was impossible to get online. The curtain rod pulled out of the wall, the hot water handle on the faucet pulled off, the towel rack was loose and there was no Kleenex in the... More

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Frederick, Maryland
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We spent 3 days in Gatlinburg in late July, the Best Western room was large, very clean, and the bed was comfortable. The hotel staff was very accommodating and helpful and went out of their way to make sure we were happy.

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Sayreville, New Jersey
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First of all, the location was great because we were at the end of the strip where it was quiet and yet we were able to walk through the downtown area where the attractions are. The room was VERY spacious, had a refrigerator but no freezer. It had a very nice pool and breakfast was the usual, waffles, eggs, biscuits... More

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Bluefield, West Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My fiance and I stayed here from 7/21 to 7/23 and the room was kept very clean! I was surprised at how clean it was. It's right at the beginning of everything so you can't miss anything. It's located right before Ripley's Aquarium. Staff was pretty helpful our room was ready before check-in time so we got to check in... More

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3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Lazy and rude staff that are nowhere to be seen other than at the front desk. When you have an inquiry you are met with the attitude that you are bothering them. No one refills the breakfast buffet so if you eat late, you are left with scraps. The complimentary internet can't even be used for Facebook. STAY AWAY!!!!

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Brandon, Mississippi
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The location is good. It's just a short walk to the aquarium and the strip but is located in a quiet spot. Quick access to stores and pigeon forge... I chose this hotel because the reviews said the beds were comfortable and rooms were clean... both were spot on. The pool was nice, 8 foot deep but very cold for... More

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1 review
2 of 5 stars Reviewed 1 week ago

The location was great & so was the staff but the building needs alot of renovations. There is no wi fi. I could not get any signal at all. The toilet kept clogging & the breakfast was not good. I paid to $228.00 for 2 nights which was not worth with all the stuff they offered & didn't have. The... More

Review collected in partnership with Best Western

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Nashville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Poor choice of hotel. Very dated. bathroom door did not close. Restaurant hostess was very rude and did not seat us in a timely manner. Parking lot very tight when full. Not clean. The front desk clerk was aloof and not too smart.

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Crossroads Inn

Address: 440 Parkway, Gatlinburg, TN 37738-3008
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Crossroads Inn 2.5*
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Also Known As:
Best Western Crossroads Hotel Gatlinburg
Best Western Crossroads Inn Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style
#34 Ski-In / Ski-Out Hotel in Gatlinburg #34 Top resorts Hotel in Gatlinburg
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