We stayed there for the Thanksgiving weekend, had a 2 room Suite, rooms could have been a lot cleaner, and needed remodeled badly. Our room had a gap under the entry door large enough that we placed a towel under it to stop any possible rodent entry. The bathroom setup was inconvenient, you had to sit on the toilet side... more

My husban and I were taking an ever so needed weekend vacation. We had stayed at the Bestwestern Chalets several times before with no problems. However, on this particular trip when we walked in our room, the floors were full of trash and debris. The tubs, toilets, and sinks looked as though they had not been cleaned since the last... more

My husband and I have stayed in the Chalet building numerous times and have never been disappointed. The views are great, the fireplaces are wonderful (they even provide the firewood). The Library room is really nice with book lined shelves. If we choose not to rent a cabin in Gatlinburg/Pigeon Forge we always stay at the Fabulous Chalet. more

We stayed at the Fabulous Chalet and thought it was okay, at best. Nothing special about this place. Very dark & drab decor, (needs to be updated and brightened up.) The view was nice, and semi-convenient location. Considering all the places there are to stay in the area, I doubt I'll ever return to this place again. more

My Wife and I stayed here in June of 2007 in a room up on the hill and had a great view from our balcony. We enjoyed it so much we brought our son here in July. We then stayed on the river, also ahd a wonderful time. We will certainly be back to saty there again in October. My... more

Me and my Wife spent our 13 Wedding Anniversary thier. and We Had a Fabulous time. the part of the inn by the river was all book Up so they put us in the chalet on the hill we had a great room And a great view. our room was nice it had a big fireplace a king Size bed... more

After reading all the bad reviews that this hotel received, bad grammer and all, I am forced to interject my opinion about my stays at this best western. The $15 dollar safes actually cost $1 per night and the safe is bolted to the floor. If you see ladybugs and do not want to see them, call the front desk... more

When we arrived and opened up our none smoking room we were met with a very strong smoke smell, I went down to the office and asked to be moved as the people we were with was very allergic to smoke. The front desk said no other rooms available. we had to go buy freebreeze did no good. The room... more

Upon checking into the hotel, we were greeted with friendly staff. That soon changed when we got to our room. It smelled very badly and musty that my guest's allergies went nuts. We had to buy frebreeze and use a 1/2 bottle in order to get most of it out. If you are staying in the chalet part, please bring... more