The Hotel is situated at a very convenient location and a scenic background. It is just next to all major attractions. However hotel maintenance is horrible. The rooms are not kept well. In fact the room where I stayed the toilet was blocked causing flooding in the room. And they were not willing to change the room then also. Nor... More

We stayed at this hotel one night in October. For $90, we got a king room with a twin add on. It turned out to be like a suite. The twin room was average side, but the king side had a fireplace and couch, with plenty of space. Things were older though. The bathroom was very small, and the shower... More

Room service steals your personal belongings and does not clean properly. We will not bring staying here while in town ever again. Rooms have awful smell and the fireplace has not been cleaned out for use. The heater smokes causing the smoke detector To go off no batteries in the hall smoke detector.

My wife and I pulled into town with no reservations in July and got a good deal on a room. Close to town, nice outdoor pool, 2 blocks from the park entrance and 2 blocks from the main street for some peace and quiet. Next to a nice stream. Very friendly service. You can't stay that close to town for... More

I have stayed in over 50 hotels of this price range and never have had such a bad experience! When we first arrived we were 5 min early and were told we had to wait for our room to be cleaned. No problem, we waited and then checked in right at 3pm. But the room was nasty. The floor was... More

we have stayed here twice, for 2 nights each time. i am more of a fan than my wife is. i come down here to gatlinburg as often as i can to escape for two days. this place is as good an escape as any. the rooms have always been clean, the people have always been overly friendly and helpful.... More

Run and never look back!!! First of all, when I booked online there was a place to click indicating that I agreed with the disclaimer but the disclaimer was not available to read. I called about this and the person I talked to did not know anything about it but tried to explain what she though the disclaimer meant. My... More

After a day out on the strip, we returned "home" to our hotel room only to find that there were things missing from the fridge and our bags of food from home had things missing. When we brought it to John's attention at the front desk, he told me that it didn't matter if it was housekeeping, but you "Stay... More

We stay at this hotel often, but whoever is running this place now is taking it nowhere. I booked our room a week before our trip, it took two days to book because the people they now have on staff have no knowledge of the property. A guy stated "I don't really know this place so I can't book you... More