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Chalet Inn

Hotel website
516 Sunset Drive, Gatlinburg, TN 37738 (Formerly Fabulous Chalet Inn)
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Chalet Inn
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Chalet Inn
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124 reviews from our community

Traveler rating
    27
    24
    22
    15
    36
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33
47
1
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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    (48)
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2 reviews
1 of 5 stars Reviewed 1 week ago NEW via mobile

We had a room and our friends had a room..(230 &234) they arrived shortly before us and text saying "we are here, locked in our room) I assumed they were locked in their room waiting on us..NO..they went in and the door would not open..they had to call maintnance and have a new door handle put on..when we arrived I... More 

Was this review helpful? Yes
Sarnia, Canada
1 review
1 of 5 stars Reviewed 1 week ago

We booked the hotel for a four night stay during a Bridge convention. Scenic location at the top of a hill. Our room was in the lower level (basement). There is no security to the building other than the room's door lock. The hallway smelled musty and damp. Inside the room was not as bad but still not great. We... More 

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Mountain Rest, South Carolina
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is clean and our room was cute and spacious. However, the A/C was horrible. The temp was around 70 ourside and it was about 80-85 in our room. We complained 3x and was told twice by two different people that a maintenance man would take a look at it and was promised a fan. We never got a... More 

Was this review helpful? Yes
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for staying with us for your 17th anniversary. I apologize to you regarding the issue you experienced with your air conditioning. I will look into this issue further to see where the line of communication failed. We want all our guests to have a most comfortable and pleasant stay. Sincerely, Micki P., Guest Services Manager More 

Hickory, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 4 weeks ago

My husband and I recently visited Gatlinburg for our 1 year anniversary. We wanted a king jacuzzi room and had a lot of trouble finding an opening and after failing at several a Reagan Properties representative recommended the Chalet Inn. She did warn that it was an older property that had lots of charm that some found too outdated and... More 

Was this review helpful? Yes
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for your kind review of your recent stay with us at Chalet Inn. We are glad to hear you enjoyed staying at our quaint hotel and look forward to having you stay with us again on future visits to the area. Micki P. Guest Services Manager More 

Knoxville, Tennessee
2 reviews
1 of 5 stars Reviewed March 12, 2015 via mobile

Arrived Friday night around 930. No one at the desk and had to drive to another motel to get keys and check in(wasn't mentioned when we booked) Go back to motel and get in the room. Noticed about 100 dead lady bugs near the hottub/jacuzzi didn't really bother us though. Start to fill up hot tub and no hot water... More 

Was this review helpful? Yes
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

I sincerely apologize for the inconveniences you experienced while lodging with us. Your issues have been brought to our management teams attention so that we can remedy the situations you encountered during your stay. More 

Athens, TN
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 25, 2015

I was worried to check in after reading the negative reviews. We decided at the last minute to spend Valentine's Day weekend in Gatlinburg, and this was one of the few places available. I'm use to the outdated hotels, and that does not bother me if it is clean. This hotel is older, but it was very clean and the... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

I am so glad to hear you enjoyed your stay and had the opportunity to enjoy the wonderful views our hotel has to offer. We look forward to you staying with us once again upon your next visit to the area. More 

Selma
Top Contributor
55 reviews 55 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 18, 2015

My wife and I needed a quiet getaway, and this was just the ticket. The place was almost empty, so it was very quiet. They have a great fireplace. Bringing our own fire starter and kindling, and a fair supply of green wood, helped augment their supply to keep the fireplace burning most of the time we were in the... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

We are so glad you chose to celebrate your 50th wedding anniversary with us at Chalet Inn. Guests repeatedly are telling us how much they love the fireplace in their room. Our goal is to ensure every guest enjoys a relaxing and comfortable stay. Please keep us in mind when visiting the Smoky Mountains again!! More 

Nashville, Tennessee
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 15, 2015

This place is in a great location and the room was comfortable and we had a great view of the mountains. We loved the fireplace. We were there to celebrate our 50th Wedding Anniversary where we stayed for our honeymoon. Even though it is old it is a nice cozy place to stay. Nicole was so friendly and so very... More 

Was this review helpful? Yes
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for staying with us on your recent visit to Gatlinburg. We are glad you enjoyed your stay. We take pride in our hospitality and are excited that we made your stay pleasant. Please keep us in mind when planning your next visit to Gatlinburg. More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 2, 2015

Don't even waste your time. Booked a room at this hotel for a night, paid a high-price for the room, and ran into a flat tire halfway to the hotel (a four-hour drive from home). After a long and hard drive we were ready to settle down and relax in a cozy room. Ended up not getting to the hotel... More 

Was this review helpful? Yes 3
Walter Y, General Manager at Chalet Inn, responded to this review

Thank you for your post...I was shocked to read of your experience! We have no such policies and should never purport to. Please, take a moment to email me at waltery@reaganresorts.com so that I may investigate further. Thank You! More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 14, 2014

Couldn't be more disappointed. Thought it was a good idea to find a room with a jacuzzi tub in it but couldn't use it because there are maggots crawling in it. Had a ton of trouble out of getting my door to unlock, finally had to get one of the maintenance guys to break into it. I do not feel... More 

Was this review helpful? Yes 4
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