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Chalet Inn

Hotel website
516 Sunset Drive, Gatlinburg, TN 37738 (Formerly Fabulous Chalet Inn)
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Chalet Inn
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Toccoa Falls, Georgia
5 of 5 stars Reviewed 3 days ago NEW

Hotel is laid back from the crowd. Many don't know about it. Older motel offers the best from the eighties and nineties. Has the antique look for those that like the older era. Quiet, away from the mainstream. It is the goldmine to stay for peace. Might see some wild life,

Was this review helpful? Yes
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

We want to thank you for your review. This property has more of a cottage feel to it and has more of the scenic view. We are glad you enjoyed your stay and look forward to having you as a guest again next time you get the chance to visit Gatlinburg. Sincerely, Micki Proffitt Guest Services Manager More 

Jacksonville, Florida
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 25, 2015

Stayed on my birthday with my boyfriend. Far enough back from the main streets in Gatlinburg that we could enjoy the nighttime sounds of the forest behind us. Saw a bunch of wild rabbits hopping around on our way up. Indoor fireplace and wood paneling gave it a real cabin-like feel in the middle of the city. We had a... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for telling us about your recent stay. We are glad you enjoyed your birthday with us and look forward to having you as a returning guest in the future. Thank you again for the kind words. Sincerely, Micki Proffitt Guest Services Manager More 

Toledo, Ohio
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 10, 2015

I read every review extremely carefully (I tend to obsess about planning vacations) and I thought long and hard about staying here. It was the cheapest rate for the biggest room and we decided to take a chance and go for it. Let me start by saying, if you are looking to be pampered or you are someone who will... More 

Was this review helpful? Yes 6
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for staying with us on your recent Girls Getaway Weekend. I am glad to hear you enjoyed your stay and had a great time while hear. We have many repeat guests that tell us how much they enjoy our property and return year after year. We do seem to have our cooking utensils disappear over time however I... More 

Hickory, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 5, 2015

After a very hard week my family escaped for a long weekend to the Chalet Inn in Gatlinburg TN, where Linda helped us get checked in because of a family mix-up ( we will not name names) we did not have a reservation but Linda kept me calm and got us a beautiful room where we enjoyed a peaceful weekend... More 

Was this review helpful? Yes 2
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for staying with us on your recent trip to Gatlinburg. I am glad to hear that Linda was able to help in finding you a room that you enjoyed. Please keep us in mind when visiting the area again in the future. Thank you, Micki Proffitt Guest Services Manager More 

Byron, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 26, 2015

We almost did not stay at the Chalet Inn due to online booking problems and trouble getting through by telephone. We were able to get through though and very pleased that we did. Yes as some reviews have stated this Inn is somewhat dated but in our opinion that adds to the charm of the Chalet. Our room was number... More 

Was this review helpful? Yes 2
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for your kind review of our property. I am glad to hear you enjoyed your stay and Linda provided you with exceptional customer service. You're right Chalet Inn has a unique charm about it that many guests enjoy. How exciting to hear you had the opportunity to enjoy seeing some of the wildlife the Great Smoky Mountains has... More 

Lexington, Kentucky
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 15, 2015

We stayed several nights in February and enjoyed it. We were one of 3 couples in the whole building; it was so quiet and relaxing. We didn't have a balcony, instead the area was glassed in. This was fine with us since it was in the winter. We could look out and see into downtown each night as we relaxed... More 

Was this review helpful? Yes 3
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for staying with us on your recent trip to Gatlinburg. I am glad to hear that you enjoyed your stay and that our maintenance department was able to resolve the issue you had with the heat. Please keep us in mind if you have the opportunity to visit the area again in the future. Micki Proffitt Guest Services... More 

Harrodsburg, Kentucky
Level Contributor
4 reviews
1 of 5 stars Reviewed May 11, 2015

This place was AWFUL!!!! If you want a room like you would stay in if you were going to summer camp, then this is the place for you. If not, STAY AWAY!!!!! It was nasty, the tub had stains in it, carpet didn't look like it at been vacummed in months, coffee pot looked like it hadn't been cleaned since... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

I apologize that you were disappointed with your room and our property. Please accept our apology for an inconvenience you experienced. We take all reviews and comments seriously to see where we can make improvements to ensure our guests have a most comfortable stay. Again, please accept our apology. More 

Travelers are raving about these Gatlinburg hotels

Morristown, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2015

My wife and I were in Gatlinburg for one night Fri may 1st. We decided to stay sat night but our hotel was sold out so after searching several hotels we found the fabulous chalet inn. The room was very clean spacious and comfortibal. Ms Linda at the front desk was vary nice. She made us fill welcome and gave... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

Thank you for your kind words and for staying with us on your recent trip to Gatlinburg. I am glad that you enjoyed your stay and that Linda was accommodating to you and your wife in getting you a great room. We strive to give all our guests great customer service and exceed your expectations. Please keep us in mind... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 2, 2015 via mobile

My wife and I stayed here and it was wonderful. The accommodation was nice, beautiful room and extremely nice staff. From the moment we got there Ms. Linda the lady who handles the check in made us feel like family. We were able to visit the room as the pics on the booking site did not do it justice prior... More 

Was this review helpful? Yes 1
Walter Y, General Manager at Chalet Inn, responded to this review

Thank you for your review of our property. I am glad to hear that Linda and Anthony were able to give you great customer service during your stay. Our goal is that all guests have the same experience you had during your stay. Please keep us in mind if you have the opportunity to visit the area in the future.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 18, 2015 via mobile

We had a room and our friends had a room..(230 &234) they arrived shortly before us and text saying "we are here, locked in our room) I assumed they were locked in their room waiting on us..NO..they went in and the door would not open..they had to call maintnance and have a new door handle put on..when we arrived I... More 

Was this review helpful? Yes 1
Walter Y, Guest Relations Manager at Chalet Inn, responded to this review

I sincerely apologize that we did not meet your expectations during your recent visit to Gatlinburg with your friends. Our goal is to give all guests a comfortable and enjoyable stay and am disappointed we came short. I would like to speak with you personally to discuss the issues you experienced during your stay. Please contact me at your earliest... More 

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