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BEST WESTERN Twin Islands

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539 Parkway, Gatlinburg, TN 37738-3201
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BEST WESTERN Twin Islands
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BEST WESTERN Twin Islands
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576 reviews from our community

Traveler rating
    187
    185
    120
    51
    33
See reviews for
210
232
11
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Holland, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

The room was OK. Needs updating and the size is small for a family suite. The bedrooms are small and the bathroom is very small. Overall the location is VERY centrally located in Gatlinburg and the grounds are very lovely. Very well maintained and the playground is super fun for kids. The pool was well maintained as well.

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Great location in town. lovely river around property. nice size room, but all walnut paneling. - a little tired. Walls paper thin, Some desk staff not helpful when their computer was not working, not interested in helping us. Went in back room. Not the typical great service of Best Westerns.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Roanoke, Virginia
Contributor
20 reviews 20 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice, reasonable family hotel. Rooms are small but clean (my only issue with the size was the lack of shelving/sufficient counter space in the bathroom- there simply was not enough room to put several days worth of drug supplies for a family of four, and stuff kept getting knocked to the floor.) The balcony over the river... More 

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Morgantown, Kentucky
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was right next door to our favorite Mexican place in Gatlinburg - No Way Jose! Also outside your door is the Aquarium, Ripley's, and lots of fun shops. The room was comfortable and clean. Our room had a nice little grassy patio area right on the river. Breakfast included eggs, biscuits, and gravy - very Southern. Front desk... More 

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CRESTLINE, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was by far, the nicest property we have stayed at within the Gatlinburg/Pigeon Forge area. The scenery is beautiful with the river flowing all around the entire property. The atmosphere and ambiance is excellent. It is definitely within walking distance of all trollies just around the corner. I HIGHLY RECOMMEND THIS BEST WESTERN AND WE WILL STAY HERE EVERY... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Clay City, Kentucky, United States
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We found this hotel on line and were greatly surprised with the cleanness the condition of the room and the price. It is located close to downtown Gatlinburg so you can walk to all the attractions and leave your car at the hotel.

Was this review helpful? Yes 2
Bee Spring, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was wonderful and our children had an amazing time. We were able to swim and use the on sight playground. It was very clean and their breakfast was nice. The staff was very nice and helpful. We will be using this hotel again for our family vacation.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 3 nights where over the spring break week. We stayed in room 406 which was right across from Honeymoon Island. I paid a little more for a room with a fireplace. We had a nice view of the strip and the river from our room and were very close to the lobby, pool and main entrance. This hotel... More 

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Clemmons, North Carolina
Contributor
19 reviews 19 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good points first: Convenient location to Gatlinburgs main drag and the Hotel was pretty cheap. We arrived in Gatlinburg after a 3 hour car journey and checked into the Hotel. We were told that the night before had been so busy that the cleaning staff were running a little behind... fair enough I thought. I stuck my head into the... More 

Was this review helpful? Yes 2
Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for taking the time to write a review. I will check into the issues you have reported regarding the employees and the breakfast area. I am sorry that you did not get the experience you expected and should have received. I assure you this is not a recurring issue and I hope that you would consider staying with... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

my boyfriend and I stayed here for 3 nights and found it to be a very enjoyable stay. We booked a regular room, but they did not have enough so we were upgraded to a suite for free! It was very clean and walking distance from the Gatlinburg strip. The only issue we had was the walls are very thin.... More 

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Melissa J, General Manager at BEST WESTERN Twin Islands, responded to this review

Thank you for your kind review. I am so glad you enjoyed your stay and I look forward to having you back in the future. Best Regards, More 

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