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All 86 Gatlinburg hotels

BEST WESTERN Twin Islands

2.0 of 5 Motel   |   539 Parkway, Gatlinburg, TN 37738-3201
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Ranked #21 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 5 days ago
2tedh
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468 people have reviewed this hotel

Traveler rating
    153
    148
    99
    41
    27
See reviews for
170
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Flint, Michigan
Top Contributor
105 reviews 105 reviews
32 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Reading other reviews, I'm puzzled that anyone could have a good experience at this hotel. Some of the buildings must be newer or cleaner. The location is convenient to the center of Gatlinburg. The pool area looks nice, and there is a big parking lot, but the building we were sent to was old and in very poor condition. I'd... More

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Nice place with a great balcony over the river. Walking distance to all the stores and shops. Clean overall. About right for the cost. Would stay there again. Staff was very professional and helpful. Great for family and couples. Traffic is bad in Gatlinburg so walking was the way to go and this was right in the middle of town.

Review collected in partnership with Best Western

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New york
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The room was infested with ants and when we woke up they were the bed !! We have the pictures at the hotel poor staff and management offered us only a 25% discount we checked out the next morning they ruined our short stay in gatlinburg tn

Was this review helpful? Yes 2
Cincinnati
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was clean, comfortable and in working order. Excellent view from the balcony, even though it wasn't private. The pool/pool area were clean and relaxing. The staff was friendly and helpful in all departments. Overall a great experience, a nice room to come back to and relax after a day/evening of walking the parkway. Breakfast needs a bit more variety... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hixson,tn
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Twin Islands is in a great location...next to the Aquarium, No way Jose restrauant, and a quick trip down the strip to all the shops. We were in the Bear's Den...room was ok but the doors would get stuck, we were told to leave the door to the balcony propped open or we would be locked out and the indoor... More

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Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

The room is pretty small. Kind of dirty and stuffy. The shower curtain isn't long enough so there was water all over the floor. I'm pretty sure there is blood on the wall. Upside, there is a bottle opener on the bathroom door. Probably a good place for a bunch of college kids to stay. The balcony is all connected.

Was this review helpful? Yes 4
Wapakoneta, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great downtown location, very satisfied overall and would recommend. Will stay there again. Only negative is that the Wi-Fi needs to have a stronger signal very poor. Hotel was very well kept and made you feel comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Dalton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is close to everything. We walked everywhere we went. Our trip was relaxing. Our room was clean and right along the creek bed. We could sit outside along the creek and watch the ducks go by. Our king bed was comfortable and the whirlpool tub was great too.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Knoxville, Tennessee
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In a town with no parking, this place was a lifesaver. Very convenient to walk to the Aquarium right next door as well as other local attractions. We got a nice balcony room which was well laid out and clean. Comfortable beds too. Housekeeping cleaned the room promptly during the day and it was nice to come back from a... More

Was this review helpful? Yes 3
Corbin, Kentucky
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here 3 nights at the end of July. The room was clean and location is great. The only issues we had were with the lack of water pressure and the wifi is on again off again. I would recommend this place it was comfortable and clean.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Twin Islands

Address: 539 Parkway, Gatlinburg, TN 37738-3201
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Twin Islands 2*
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Also Known As:
Best Western Twin Islands Hotel Gatlinburg
Best Western Hotel Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Romantic Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Situated in the stunning Great Smoky Mountains National Park, your Gatlinburg hotel offers a great location as well as the best amenities. Enjoy a playground on the property, ideal for families traveling with kids. The Little Pigeon River runs completely around the property, with a river walk on site. The concrete walk around the river is ideal for a romantic evening stroll or to instantly get in touch with nature. A picnic area with grills completes this picture of perfection, and is a big reason why this Gatlinburg hotel is a favorite in the summer months. ... more   less 
Number of rooms
113

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of BEST WESTERN Twin Islands and other travelers.
1 question
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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