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BEST WESTERN Twin Islands

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539 Parkway, Gatlinburg, TN 37738-3201
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BEST WESTERN Twin Islands
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558 reviews from our community

Traveler rating
    183
    176
    118
    49
    32
See reviews for
201
224
11
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenfield, Indiana
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 days ago NEW

Walking distance to everything! I suggest using the exit off to the side to enter and leave, instead of the main entrance which is harder to get in and out of. Floors were gross, but great otherwise! I would stay here again.

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Asheville, North Carolina
Top Contributor
56 reviews 56 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is located within walking distance of downtown Gatlinburg. The room is very nice for the price we paid. Clean and I love the fact that there is a sink in the bathroom and one outside the bathroom it makes getting ready so much easier. I love the river walk around the hotel and how the river flows all... More 

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North Augusta, South Carolina
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed 2 nights the facility was nice clean and the staff very hospitable. The breakfast was good and the area very clean with a staff member there to keep it clean and well stocked. The only complaint was the door was hare to open sticking and in there defense the weather was very damp and raining the whole time... More 

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Davenport, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

We stayed here two nights. The hotel is older, on the edge of main strip in Gatlinburg, was nice that it was located along the river. The room is okay, on the small side, had a few issues with the room, for example heater cover kept coming off and the Wi-Fi was bad.

Review collected in partnership with Best Western

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW

Facility is Old, Staff not very welcoming. Reported the room to the front desk to have the Kitchenette phone not working and they didn't bother fixing it while staying in the premises. The dead bolt of the back door to balcony didn't work at all. Reported it too and they staff didn't seem to care either. TV on the living... More 

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Contributor
20 reviews 20 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was a great location, walking distance from ripleys and downtown Gatlinburg . Rooms were nice and pleasant especially the river view. Would stay here again and was a great price as well. Staff was very very friendly! Nice, clean place.

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Shawnee, Kansas
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel and received the reservation from: BW Crossroad Inn in Gatlinburg, but stayed at the BW Twin Islands (don't know???). Anyway, it is in an excellent location right on the river. It has been upgraded - is still standard, but very comfortable!. What we wanted after a long days drive was a place to sit and watch... More 

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Saint Matthews
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the start to finish best place to stay in Gatlinburg. Location is excellent. Rooms great, from the fireplace to the comfort of the bed. Surrounding river is awesome. Staff is fantastic. You will truly love this place.

Review collected in partnership with Best Western

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a 1 night stay this weekend on Honeymoon island with our 2 children. The hotel staff was super friendly, the room was clean, beds were super comfortable and the breakfast was great. We will come again. Would love to come during spring break!! :)

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Wauseon, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in a room away from the front desk and the wireless internet wouldn't reach that far. Overall the room was nice. It was winter and the tile floor in the bathroom was freezing. Also the room was small and had a free standing wardrobe closet. This was a little strange for a hotel.

Review collected in partnership with Best Western

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