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BEST WESTERN Twin Islands

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539 Parkway, Gatlinburg, TN 37738-3201
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BEST WESTERN Twin Islands
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BEST WESTERN Twin Islands
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599 reviews from our community

Traveler rating
    196
    192
    124
    53
    34
See reviews for
218
242
12
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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  • English first
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  • Any
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    (599)
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    (158)
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2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Room was nice and clean. I did use the jacuzzi tub next to the bed and it had plenty of room for two people and the water stayed hot the entire time while filling the tub. The only thing I have to complain about is the pressure in the shower, it looked great but wasnt😐 it could just be that... More 

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Florissant, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Everything was perfect. Whole experience was a WOW factor. Everyone from the check-in staff, the cleaning staff, maintenance and the check-out staff were very, very friendly and helpful. Already planning another trip back this summer with other family members. Thank you for a wonderful time.

Review collected in partnership with Best Western

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Johnson City, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We spent only a few days in the Smokies and one day at Dollywood. It was great to have a place waiting to go to and then finding the stay very pleasant. The staff was efficient and attentive. The parking was close to the room and quiet to sleep in. The lighting was perfect. Overall a great stay and this... More 

Review collected in partnership with Best Western

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Clinton Township
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I highly recommend this hotel for it's beauty right on the river, all rooms have this view..Loved it..Hotel is close by to town all within walking distance and Trollies right next door and a great Mexican restaurant next door also.

Review collected in partnership with Best Western

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Lancaster, Pennsylvania
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Because we had rewards we called ahead for reservations while we were in Pigeon Forge. The gentleman that answered the phone was not happy that I had called when I did and I never received my email confirmation of the reservation. Our room was very small and the carpet was so filthy our feet turned black on the bottom if... More 

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Sanford, Florida
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The best part of this hotel is the location. It's within walking distance of everything. The breakfast was severely lacking and crowded, but we'd rather go out and eat at the local places anyway. The hotel is right on the river, which is gorgeous. Bring extra bread to feed the ducks! The rooms were very outdated, but we didn't really... More 

Was this review helpful? Yes 1
Western North Carolina
Senior Contributor
42 reviews 42 reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms were very clean. The room we stayed in looked newly refurbished. We had a great view off our balcony of the river and all the river wildlife. Our son loved to feed the ducks. We also could see part of the street from our balcony. The beds were the most comfortable beds I have ever slept in especially... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Called the hotel(not hotline) more than 5 wks before our trip to ask for adjoining rooms and again early check in day but got 2 different floors even though both had adjoining doors in them. Front desk tried to blame Expedia. It made traveling with younger kids an unneeded stress. Rooms were extremely small but clean. Beautiful property in a... More 

Was this review helpful? Yes 1
Garland TX, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here because it was close to National Park and other areas of interest and had not been to the area before. The hotel was great, with great room and amenities, with guest laundry and interior parking off the main road. We enjoyed our stay here and would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Portland, Oregon
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was well located for our visit in the area. We had a family room with 2 bedrooms, 2 baths, and kitchen-living room between. Our only complaint was the breakfast was skimpy and mostly carbs, and the icemaker on the refrigerator didn't work. There were some cabinets and drawers in the kitchen with broken handles and hinges. The rooms... More 

Review collected in partnership with Best Western

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