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All 86 Gatlinburg hotels

Red Roof Inn & Suites Gatlinburg

2.0 of 5 Hotel   |   401 Hemlock Street, Gatlinburg, TN 37738
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Red Roof Inn & Suites Gatlinburg
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Ranked #33 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars Reviewed April 11, 2012
nishnmav louisville
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279 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
There are newer reviews for Red Roof Inn & Suites Gatlinburg
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 6, 2012 via mobile

Price is not bad for a standard two queen bed room, but you can get an efficiency cabin with kitchen and hot tub for about $16 less. We arrived looking at the photos from the website saying "Ew, this cannot be he right Red Roof" sadly it was. We arrived on a hot humid night to find the air conditioner... More

Was this review helpful? Yes 2
General_Manager_740, General Manager at Red Roof Inn & Suites Gatlinburg, responded to this review

I apologize that you felt that your experience at our property did not meet your expectations. It is our goal to exceed our guests expectation and in this case it seems we did not do so. I have discussed the comfort of our guests being our number one priority with my team so that they can be on top of... More

clarksville, tn
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 12, 2012

My family and I stayed here in Feb '12. At first appearance the room looked clean and comfortable, the beds are on the harder side. We got settled in and went out for the night, when we got back to the room i went into the bathroom and found a bunch of roaches on the counter and in the sink,... More

Was this review helpful? Yes 2
General_Manager_740, General Manager at Red Roof Inn & Suites Gatlinburg, responded to this review

I am soory for your unpleasent stay. We have hired Cook's for pest control.They come every two weeks to control pest. Last week Depatrment Of Health inspected our motel and gave us a score of 94/100. We always try to improve our quality. We hope you come back and see our improvement More

louisville
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 11, 2012

I was really shocked at how spacious the rooms where. We got alot more than we expected for the price we paid. Although the beds couldve been alot more comfortable, the overall room experience was nice. The balcony was very large as well. The bathroom was clean, and the fireplace was great. We had 2Queen beds/fireplace. We had a room... More

Was this review helpful? Yes 4
Nashville, Tennessee
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 8, 2012

We stayed at the Red Roof Inn/Gatlinburg/Aquarium the weekend of Easter. Upon arrival found the girl at the front desk to be very friendly. However she directed us to park in the adjacent parking lot to unload our truck and also where the elevator was located. After we unloaded, we found the elevator was much closer to the front parking... More

Was this review helpful? Yes 1
Atlanta, GA
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 7, 2012

If you want to have a good night sleep, you need to wait until the neighbors go to sleep... breakfast choices were not great, extra charge for the safety deposit box. Clean rooms, 10 mins from the attractions.

Was this review helpful? Yes 3
Winston Salem, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 26, 2012

Just off the main drag in Gatlinburg you can find a quaint, newly acquired, Red Roof Inn. The owners have outdone themselves with the changes that they have made since taking over the old Wildwood Inn last July. Just 6 months after the takeover, they have won the 2011 Red Roof Inn Award for Excellence. I stayed in the hotel... More

Was this review helpful? Yes 4
Morris, Alabama, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 15, 2012

We were greeted right away by Alexis, the front desk clerk. She has a great personality and answered any questions we had. While the rooms are not perfect, renovations are underway. We found the rooms to be quite acceptable. They were clean, did not smell, everything worked (including Wi-Fi). This hotel is not in the heart of Gatlinburg, however, we... More

Was this review helpful? Yes 3
General_Manager_740, General Manager at Red Roof Inn & Suites Gatlinburg, responded to this review

Thank you for your GREAT review. We are really working hard on trying to get our hotel renovated. We will have it all done by summer this year. An the wifi we have had some work done on it and being in the mountains is hard to keep it. We really try to make sure that everything works properly. Thank... More

New Market
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 12, 2012

It was your typical standard hotel. It was clean. My only complaint was that the pillows were too flat.

Was this review helpful? Yes 2
General_Manager_740, General Manager at Red Roof Inn & Suites Gatlinburg, responded to this review

Thank you for writing this review. As for your complaint i hope we did all we could to get you thicker pillows. We do have new pillows in our hotel, along with new box springs and we are getting new mattresses for all our rooms. We hope to see you next time and we will be sure to give you... More

Miami
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2012

When we got their the front desk lady was nice and check in was smooth we got to out room and was clean and comfortable. I stayed in a 2 queen bed fireplace room. The next day we went down for breakfast. They had bagels,teddy bear shaped,waffles,coffee,fruit,juice,milk and cereal.

Was this review helpful? Yes 4
General_Manager_740, General Manager at Red Roof Inn & Suites Gatlinburg, responded to this review

I'm am happy to hear you and your family had a enjoyable stay here at the Red Roof Inn in Gatlinburg. Thank you for writing this review, i can not stress enough how much we all appreciate your positive reviews. We look forward to hearing from you again on your next trip to the area! Thank you! Mike Patel More

Michigan
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 3, 2012

So it's dated and not "top of the class" but if you want MORE money to spend on attractions and souvenirs and if you want to enjoy your time out on the town (You are only in your room to SLEEP anyway) the beds are clean and the rooms are clean. There was no dirt or grime. I have seen... More

Was this review helpful? Yes 2
General_Manager_740, General Manager at Red Roof Inn & Suites Gatlinburg, responded to this review

i greatly appreciate your pleasant review on TripAdvisor web site, My staff and I love reading these reviews when they come through. So on behalf of all of us here, Thank you! We all take great pride in keeping all our rooms clean and guest ready. I'm glad you all enjoyed your stay here and the Great Smoky Mountains. We... More

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Additional Information about Red Roof Inn & Suites Gatlinburg

Address: 401 Hemlock Street, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites Gatlinburg 2*
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Also Known As:
Red Roof Inn And Suites Gatlinburg - Aquarium
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Wildwood Hotel Gatlinburg

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Red Roof Gatlinburg Aquarium is located near Great Smoky Mountain National Park, the busiest of all national parks with over 9 million visitors each year. The park offers endless outdoor activities such as downhill snow skiing, class IV whitewater rafting, golf, hiking options from 600 miles of trails, and fishing in hundreds of miles of streams. Relax at Red Roof Gatlinburg Aquarium while you’re enjoying all Gatlinburg’s restaurants, family fun museums (such as Ripley’s Believe It or Not and Hollywood Star Car Museum), Dollywood Amusement Park, Splash Country, Dixie Stampede, and many, many other great attractions, fun for young and old. Year round events and concerts combine to make Gatlinburg a true entertainment destination in the beauty of the Smoky Mountains. Come enjoy Gatlinburg and Red Roof Gatlinburg Aquarium’s southern hospitality! ... more   less 
Number of rooms
86

Questions & Answers

Questions? Get answers from Red Roof Inn & Suites Gatlinburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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