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Gatlinburg Falls Resort

1 Cheshire Court, Gatlinburg, TN 37738
Gatlinburg Falls Resort
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2,181 reviews from our community

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Traveler rating
    1,243
    423
    153
    146
    216
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1,044
478
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Odessa, Texas
Level Contributor
9 reviews
7 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My family and I booked two cabins for a small family reunion. Both cabins were exceptionally nice and very large with fully stocked kitchens and washer and dryer which always comes in handy while on vacation. The views are stunning of course but when we weren't on our wrap around patio, or out exploring Gatlinburg we were inside taking advantage... More 

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Wood River, Illinois
1 review
3 of 5 stars Reviewed 5 days ago NEW

When we arrived at 4:30, we were told that our cabin was not ready and that we would have at least an hour wait. That was a little disappointing, especially since they didn't offer anything in return for our inconvenience. We decided to try and make the best of it and shop a little while we waited. The cabin was... More 

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South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our third time staying with Gatlinburg Falls. We have been very satisfied everytime! Cabins are always beautiful, clean and comfy! All the comforts of home and more! The views are also out of this world! Can't wait to visit again soon!!

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Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We just got back from a 5 night stay in Deer Crossing. The cabin was beautiful and well maintained. The upstairs loft got hot during the day, but nothing unexpected with setting sun and heat. Would definitely stay again.

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Boone, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Cabin had ill-equipped kitchen, uncomfortable beds, no water in hot tub. Check-in was amazingly bad, had to wait an hour and a half for cabin to be ready. Find somewhere else to stay if at all possible.

Was this review helpful? Yes 2
Richmond, Virginia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I want to note first and foremost that I wrote a separate review (on TripAdvisor) for the cabin that we stayed at, Cherokee's Dream. This review is focusing on the Gatlinburg Falls Resort that manages the property. Fortunately for us, we did not have to interact much with the resort staff other than checking in, and for a few maintenance... More 

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Waikiki, Hawaii
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

After being told that our cabin was "almost" ready for over 2 hours. We were just told it would be another hour and a half. This moves our check in to 6pm. The couple in front of me in line was there to complain that the dishes in their cabin were filthy. While I was also in line several people... More 

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South Bend, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

It was our first time as a family to the smoky. We rented a cabin in pigeon forge with an indoor pool. We arrived and millipede were in the pool. A?C didn't work. We waited for matinee to fix and finish for 2 hours. the washer wasn't working and nothing looked clean. We tried calling 3 times and waited 30-40... More 

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Mason, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We truly enjoyed our vacation to Gatlinburg Falls Resort. We usually head to the beach for vacation, but this was just as relaxing! The cabin was absolutely gorgeous. The boys enjoyed the arcades in the cabin daily & playing pool...especially on the raining day. Made for a great family competition. We did not have the advertised wi-fi or Netflix, but... More 

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Nowra, Australia
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Stayed this Wednesday - booked LOVERS LOOKOUT in Pigeon Forge - found dead cockrosches, urine encrusted on toilet, hair in bath jets, and possible semen on pool table - maintenence came AFTER we refused to stay there and stated none of these things were in the cabin - I guess we lied!!!

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Hot tub(48)
  • CUSTOMER SERVICE(13)
  • Pigeon Forge(13)
  • Pool table(12)
  • Very clean(12)
  • Game room(11)
  • Air hockey(8)
  • Bedroom cabin(7)
  • Very nice(5)
  • First nights(3)
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Room/suite (153)
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Bathroom (22)
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Pool/beach area (7)
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Dining (18)
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Family/play areas (31)
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Hotel & grounds (60)
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Other (290)

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Amenities (7)
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Hidden Valley Pool (15)
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Mount Leconte Mansion (211)
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Park View Pool (11)
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The Hotel (38)
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Amenities