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Gatlinburg Falls Resort

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645 Park Vista Way Gatlinburg, Gatlinburg, TN 37738
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Gatlinburg Falls Resort
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2,325 Reviews from our TripAdvisor Community

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Louisville, Kentucky
1 review
1 of 5 stars Reviewed yesterday NEW

Majestic Point - February 11-14, 5 couples. Projector in movie room did not work upon arrival. Called customer service right away. They sent a technician in 5 hours. Technician said they could not repair projector - but would turn it into the management office. Called every day. Was promised a refund of 1 day. Savannah refused to give the refund... More 

Helpful?
Thank cynthia h
Lugoff, South Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed yesterday NEW

Do not stay at this place!! I was invited on this trip by a family member but if I had read these reviews, there is no way I would've stayed. The negative reviews are NOT lying!! If I could give it zero stars, I would!! Problem 1: When we got here, one of the showers was broken. Problem 2: The... More 

Helpful?
Thank LacoryaL
Lafayette, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Be very careful if you stay with Gatlingburg Falls Resort they charged my family and me for breaking 5 chairs,which we DID NOT!!!!! Please have everything checked by them before you leave or you may be like us. Will never use them again if you do GOOD LUCK.bfg

Helpful?
1 Thank Barbara G
Charlotte, North Carolina
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked this cabin despite the overall abysmal reviews because of location and availability. Maybe its because our expectations had been lowered, they improved the services or we simple got lucky...but we have complaints. None at all, seems almost odd to me, but we don't. We got everything we paid for, the cabin was spotless and everything worked. Even our... More 

Helpful?
Thank RicoRicky
Pomeroy, Ohio
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We have been to Gatlinburg many times but never stayed in any of the cabins. We went with three families for a family vacation. The cabin was nice. I did have a couple issues with the cabin. The Hot tub didn't work and nothing was done about it. The cabin could have a little better supply of kitchen utensils. Now... More 

Helpful?
Thank Chris-Scherfel
Miami Gardens, Florida
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago via mobile

One of the most beautiful and relaxing spots I've ever visited. The cabins were fully furnished, the town is amazing. So many things to do, and if you just want to chill out and relax, this is the perfect place to do this. Loved our visit to the Ober, and the local waterfalls.

Helpful?
Thank Zunay R
Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay at Gatlinburg Falls, but definitely had a few bumps in the road. First of all, I was already very nervous about having booked with GF after reading many negative reviews. I had spoken with Nick, one of the managers apparently. He told me that we could have our cabin set to "cabin is waiting" if we... More 

Helpful?
1 Thank Kelsey D
Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at Gatlinburg Falls Resort/ April Mist Cabin, last week of Jan 2016... First of all, the office is not marked well, signs posted about half way up ridge then you're own your own. Walked into cabin and it was like a sauna, temp upstairs was 99, downstairs 86. The heat at the downstairs unit would not turn off.... More 

Helpful?
5 Thank Jeff F
Lewistown, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in Pleasant View Ridge at Legacy Mountain Resort near Pigeon Forge. Amazing views and everything was very nice. This is our third time staying with this Resort and we have loved each and every time. Definitely will be returning. Cabin was very nice and everything worked except the toaster which was not a big deal. Our get away... More 

Helpful?
Thank 334dianew
Dayton, Ohio
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We've stayed at Gatlinburg Falls Resort before and enjoyed it. This time, however....it was bad, very bad. Our cabin, Evening Star, was listed as a luxury cabin and it was anything but! The furniture was old and broken,the blinds looked like they were attacked by a bear, and the cleaning fee you pay...well, I'm wondering what cleaning they actually did... More 

Helpful?
4 Thank SAU1985
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Hidden Valley Pool (15)
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Mount Leconte Mansion (211)
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