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All 87 Gatlinburg hotels

Econo Lodge Inn & Suites

2.0 of 5 Hotel   |   135 Reagan Dr., Gatlinburg, TN 37738
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Ranked #24 of 87 Hotels in Gatlinburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
purple-lady-71 Chattanooga
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252 reviews from our community

Traveler rating
    70
    102
    51
    16
    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Chattanooga
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My hubby & I have been staying here 4 about 4yrs. At least 3-4 times a year. When I would ask 4 extra pillows no problem or any thing that I may have forgotten to bring. My only problem when I called 2 book 4 this weekend they only had towers rooms :(. My hubby has a problem with walking... More

Was this review helpful? Yes 2
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

It is always a pleasure to have you as our guest. Guest relations are our number one priority and we do appreciate it when a guest compliments us on it. I do apologize for being booked on the weekend but check back with us there may be a cancellation. Until next time we see you guys take care and happy... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed here the past 4 years we have came to TN, we are now choosing the Econo Lodge to spend our honeymoon. Every time we stay it is an outstanding experience, the General Manager, she is just wonderful I could talk with her all day she makes you feel at home and she is there if you need... More

Was this review helpful? Yes 4
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

It was certainly a pleasure to have you back as our guest. Our location is excellent for all the downtown attractions. shopping, and restaurants. We are also only 100 yards for the Gatlinburg Convention Center. We want to thank you for being our guest once again and for taking the time to let us know about your recent stay. We'll... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went to this inn in March of 2014. The workers were great and helpful as possible. My car broke down in there parking lot and they leant me the tools to fix it. I give this inn a 10 out of 5 stars. Also breakfast was good to. They actually had a wide variety of options. Not just cereal... More

Was this review helpful? Yes 5
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

I have shared this review with all the staff and we are sending you a Big Thank You. We take a great deal of pride in our guest services and it is rewarding when we are recognized. We are very pleased that you enjoyed your accommodations and we hope to be seeing you again in the future. We will do... More

Charleston, South Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed 2 weeks ago

All I was looking for a clean place to sleep that was close to the convention center. Based on the reviews this place was suppose to be clean with no frills, exactly what I needed. It started off well when we checked in. The lady at the front desk was very nice and friendly. However it was all downhill from... More

Was this review helpful? Yes 1
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

Guest satisfaction is most important to us and it is disappointing when a guest doesn't have a good experience. Especially, when we don't find out until after they have checked out. This is why each guest should receive a welcome call from the front desk. It appears that your call was never placed, if it had been we could have... More

Torrance, California
Top Contributor
94 reviews 94 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed one night at Econo Lodge on Reagan Drive in Gatlinburg on our recent vacation. The best thing about this Econo Lodge is the location, 1 block from the main street with many attractions. Upon our early arrival the room was not ready yet, so we just parked our car and walked to the main street. Our room had... More

Was this review helpful? Yes 4
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

We are happy that you spent your one night in Gatlinburg with us. Our location is great for parking your car and walking to all the excitement in downtown. When you return to your room you can enjoy the peace and quiet. of being away all the noises of the city. Thank you all for being our guest and we... More

Contributor
20 reviews 20 reviews
7 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed October 20, 2014

I love to stay here each time I am in Gatlinburg. It is so close to everything you can leave the car parked if you want to. I have had a couple of issues in the past but the front desk always makes it right very quickly. I always say....If you don't tell the front desk then they can't fix... More

Was this review helpful? Yes 4
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

We love to have you stay with us each time you are in Gatlinburg. Thank you for the comments that you wrote. We want each guest that walks through our door to receive superior service. If there is an issue we correct it immediately! Thank you for being our guest again and for taking the time to write this review. More

Oak Ridge, Tennessee
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2014

For starters, the odor in the room was terrible. I actually sprayed the room with perfume trying to get the odor out. Towels were threadbare and dingy. The shower was stained along with the shower curtain and plastic bath mat , we wouldn't even take a shower. The wallpaper in the bathroom was peeling off. The sheets on both beds... More

Was this review helpful? Yes 3
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

It is always upsetting when we learn about a bad stay after the guest has checked out. We could have made your stay much better had we only known about the issues you described. I would like a chance to personally speak to you. Please feel free to call me at 865-436-7991. Thank you for taking the time to comment... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2014

This hotel is in serious need of updating. It was conveniently located, which was nice, but it was in poor shape. I didn't feel comfortable using the towels or sleeping in the bed. I'm not a hotel snob, it was just old, outdated, and felt "used".

Was this review helpful? Yes 2
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

Thank you for being our guest on your recent trip to Gatlinburg. Our main goal is for each guest to have an enjoyable and comfortable stay. It is upsetting to learn that this was not what you experienced. We are reviewing each of your comments to make changes were they are needed to ensure each guest has an enjoyable experience. More

Winston, GA
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 2, 2014

Just returned from Jubliee in Gatlinburg. We stayed 2 nights at Econo Lodge. Pam did a great job from booking to taking care of us while there. Rooms were clean and service was good. Breakfast included waffles,cereals, pastries, scrambled eggs, toast, juice and coffee. Microwave and fruit would have been nice but did have one in room. Very convenient to... More

Was this review helpful? Yes 5
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

I would like to thank you all for being our guest. We all love the Jubilee at the Gatlinburg Convention Center. It brings in wonderful people such as yourselves! It was a pleasure having you guys as our guest. The breakfast room has not been the same since you have left. Hopefully we will see you before next year, if... More

Dayton, Ohio
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 1, 2014

My husband & I were there September 15 through the 18th of this year. I chose this motel for its location & the reviews on Tripadvisor. Our room was clean & in good repair. There was a bit of ceiling damage in the bathroom, but no beat up doors or peeling walls. Also, no mold or dirt that I could... More

Was this review helpful? Yes 5
Pamela g, General Manager at Econo Lodge Inn & Suites, responded to this review

Thank you taking the time to write this wonderful review. We were pleased to have you guys as our guest in September. The view of the ski lift is beautiful, especially at night when it is all lite up. I have passed on all of your compliments to the staff they send a Big Thank You! We hope to see... More

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Additional Information about Econo Lodge Inn & Suites

Address: 135 Reagan Dr., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites 2*
Number of rooms: 20
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Also Known As:
Econo Lodge Inn And Suites
Econo Hotel Gatlinburg
Econo Lodge Gatlinburg
Gatlinburg Econo Lodge

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