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All 87 Gatlinburg hotels

Greystone Lodge at the Aquarium

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559 Pkwy., Gatlinburg, TN 37738
Hotel amenities
Greystone Lodge at the Aquarium
Ranked #28 of 87 Hotels in Gatlinburg
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388 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Frankfort, Kentucky
Top Contributor
72 reviews 72 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited Greystone Lodge again this year to attend the Gatlinburg Christmas Parade. We had a very nice stay. There was a slight problem at check-in that was resolved very quickly. The staff at front desk was great. Check in was quick. Room was very nice, clean and comfortable.

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Gainesville, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place is older but the room we had was the King on the ground floor. The balcony overlook the river and we could park right outside in the parking garage. The bed was one of the most comfortable ones we ever have had. Right across from the Trolley station and we walked downtown. It was great. We will be... More 

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Commiskey
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived in Gatlinburg just before the Thanksgiving holiday 2014 without reservations. This was the first hotel on our list of possible vacancies. The front desk service was awesome! We looked at a non-renovated room which was clean and comfortable. We were on the first floor of the 5 story building which was near the parking garage. We had a... More 

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Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Delmar, New York
Senior Contributor
22 reviews 22 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived without a reservation and they were able to accomodate us with a room we liked but during the course of our stay we had to change rooms 3 more times. Some were less than what we asked for. The staff seemed to try hard to accomodate us but it seemed that sometimes we ended up in a room... More 

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Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are a tad dated but for service and location you cannot beat it. Catch the trolley and see the Aquarium just across the street. Service at the front desk was helpful and sweet. The free breakfast was good but get there early while it's hot. The outdoor pool has a pool slide and a special area for small ones... More 

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Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Lewes, Delaware
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed the the week of Thanksgiving ....Wonderful friendly staff, Loving the new rooms...The location is great. Love feeding the Ducks in the Morning... Wonderful place for a family getaway. Thanks so much to all the staff. Keep up the great work...See you next summer!!

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Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for being such a loyal customer of the Greystone Lodge on the river. It was a pleasure to serve you again! We appreciate your business. We look forward to seeing you next summer. The ducks will be ready for you too! All our best, The Greystone Lodge Team More 

Livonia, Michigan
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my second trip to Gatlinburg but my first time in this hotel. Everything was great. Was able to check in early and room was clean. People working the desk were always polite and could answer any question I had for them. The breakfast was tiring after the exact same thing after 5 mornings...love biscuits and gravy but it... More 

Was this review helpful? Yes 1
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you. We appreciate you taking the time to provide us with feedback about the breakfast. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. Please come back to visit again... More 

Trenton
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed there 4 nights last week. This has become our "go-to" hotel every time we come to Gatlinburg. It is convenient to downtown. It is right across the street from the Aquarium and the Trolley stop. The staff has always been friendly and helpful with any questions we have about the area attractions. This was our third time to... More 

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Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you once again. We very much appreciate your loyalty to our hotel and very glad we are your "go - to" hotel in Gatlinburg. And that you will be returning again in the future. We look forward to your return very soon. All our... More 

Columbia, South Carolina, United States
Top Contributor
61 reviews 61 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love staying here. We had been staying at the Greystone Lodge for years but we tried other places before the renovations. The renovations have really made this a place to stay. I love being on the "porch" watching the ducks-even feeding them. The downside is the bathrooms. The are nice looking but small. No counter top (Bldg B) to... More 

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Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you once again. We very much appreciate your loyalty to our brand and it's your "favorite place to stay"! What a great compliment and will share with our team. We appreciate you taking the time to provide us with feedback. We take all comments... More 

Senior Contributor
28 reviews 28 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed in the old portion of the Greystone Lodge with a creek balcony view. The rooms were pacifist and clean. The parking was really close to your hotel room and on the same level regardless if you were on the first or third level room. The breakfast was below average with mainly biscuit/gravy, eggs, hot oatmeal, cold cereal, donut... More 

Was this review helpful? Yes
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge at the Aquarium, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you. Glad you found the hotel to be clean, comfortable and the location and parking convenient. We appreciate you taking the time to provide us with feedback about the breakfast. We take all comments into consideration for making improvements, as we strive to provide... More 

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Additional Information about Greystone Lodge at the Aquarium

Address: 559 Pkwy., Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Number of rooms: 257
Also Known As:
Greystone Lodge At The Aquarium Hotel Gatlinburg
Greystone Hotel Gatlinburg
Greystone Hotel At The Aquarium
Hotel Style:
#21 Family Hotel in Gatlinburg

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