I called in person after looking at this site and its competition. I asked for a non moldy and CLEAN room. I have a two year old and wanted to be able to see the river too. The girl on the phone was pleasant and not offended by my comments (I told her i read and saw pics on two... more

I have been traveling to Gatlinburg for over 30 years and don't let the outside decieve you. It is definitely better looking outside than in. The rooms are very average and are dark and drab. We stayed in a Deluxe suite that was supposed to be remodeled. Upgrading the faucets does not qualify as remodeled. The carpet and bedspread could... more

Loved the hotel. No complaints about the location, cleanliness or anything. Will be staying there again this year! more

While staying here during spring break, a storm came in and blew off part of the metal roof of this hotel and damaged our car. The hotel staff notified us and called the police to make an accident report. The hotel manager promised us that the hotel insurance would pay for the damages to our car, however that was not... more

Nothing fancy here folks and some deferred maintenance issues for sure. Entire property looks dated and could seriously use some fresh paint and new carpets, furniture, etc. I've never seen a smaller TV in a hotel room! My balcony overlooked the creek -- too bad there was trash all along the shoreline. The breakfast must be good if you like... more

I have stayed in Gatlinburg a few times. Greystone Lodge is an extremely clean hotel. We stayed on the side of the parking lot. It was very quiet the entire time we was there. We stayed on a Friday and Saturday. I like to stay on the main strip so that I can walk anywhere without paying for parking. Greystone... more

My husband and I stayed at Greystone Lodge for our spring vaction and our experience was nice. I read some of the reviews on here, and I got worried, but we found out stay to be pretty pleasant. The room we had was stream side (not towards the street) so we had the ripple of the water to listen to.... more

My husband and I have been to Gatlinburg several times over our 15 years together. This was the most awesome experience we've had so far. Maybe it helped that we didn't have the kids and it was our anniversary, but there are several reasons we enjoyed it. Our room was upgraded without our knowledge ( the jacuzzi! ) and it... more

My family and I recently stayed 4 nights here and overall had a good experience at Greystone. The location is is great for walking in Gatlinburg and the price is even better when compared to some of the other hotels in the area. I've stayed in several hotels in and around Gatlinburg and I have to say that this one... more