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Greystone Lodge On the River

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559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
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Greystone Lodge On the River
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397 reviews from our community

Traveler rating
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    86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Paducah, Kentucky
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is a great find right on the strip. It is literally across the street from the aquarium. The rooms are completely renovated. The double room beds seem to be queen size with comfortable pillows and mattresses. It's a very spacious room with a nice little balcony overlooking the water. Breakfast includes biscuits and gravy, donuts and oatmeal. My only... More 

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Sylacauga
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located on the main strip, it has wonderful landscaping, and the rooms are a bit small but have been recently updated. The breakfast is awesome saves a lot of money for a family of four. I would recommend this hotel for a short visit.

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Gainesville, Florida
Top Contributor
81 reviews 81 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked the hotel at the last minute. Was booked at RiverHouse but didn't like their cancellation policy or if we had to leave early policy. We arrived late at Greystone and I wanted to look at a few rooms to see what each had to offer. We chose a different room than what we had booked. The king with... More 

Was this review helpful? Yes 2
Nashville
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We were celebrating our anniversary when we got an ICE STORM up in the mountains where our rental cabin was (off Ski Mtn Rd). We got off the mtn with our TOYOTA RAV AWD, but had ti renig one nightbin the cabin. Stayed in Gatlinburg at the Greystone Lodge. They ate remodeling all the rooms and they are a contemporary... More 

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Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review of the Greystone Lodge on the river. So glad you thought so highly of our service and hospitality that you chose to award us five stars. We really appreciate your business and sincerely thank you for choosing our hotel for your stay. Please come back to visit. We look forward... More 

Damascus, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

This was a wonderful place to stay!! The room was exceptionally clean, staff was very friendly and helpful, the breakfast was delicious. Indoor parking for C building, which leads straight to your room is definitely a MAJOR convenience! Will stay here again!!!

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Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to review Greystone Lodge on the River. We are thrilled you feel our property is a "wonderful place to stay". Our goal is to provide an inviting, clean and comfortable setting for our guests. We agree the new rooms are just great. We will complete the final phase of our total renovation in May.... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2015 via mobile

My family stayed here this past weekend. Staff was very helpful and friendly, and rooms are very clean. This was our 4th time staying here, we usually stay in the B building and this time were in A, so my only complaint was being in this building both days our room wasn't cleaned until after 3:00 p.m. That was never... More 

Was this review helpful? Yes 1
Jackie S, Public Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to review the hotel. And thank you SO much for choosing Greystone Lodge for a 4th time! We very much appreciate your loyalty. Our goal is to have all rooms cleaned by 4:30 PM each day. Next time you stay with us, if you would like to request your room to be cleaned early... More 

Valley Head, Alabama
Top Contributor
107 reviews 107 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 14, 2015

We have stayed here before and reviewed it. We like the location because it is next door to the aquarium, walking distance to downtown but not in the middle of everything. We stayed in a different section this time and room was nicer. Only complaints are the ice machine just outside the door and beside the entrance which makes it... More 

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Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for staying at Greystone on the river for a second time. Glad you enjoyed our new rooms. We are getting really great reviews. We have taken note of comments and have shared with our housekeeping team. We look forward to serving you again soon. So many great events happening in the Smokies all year long. Thanks so very... More 

Rome, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2015

Came to Gatlinburg for New Year's Eve - great fun downtown! Hotel was clean, rooms were just as described - no surprises. Staff was courteous and helpful. Breakfast bar was minimal but enough to get your day started. Would definitely stay here again.

Was this review helpful? Yes 3
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review of the Greystone Lodge on the river. So glad you thought so highly of our service and hospitality that you chose to award us five stars. We really appreciate your business and sincerely thank you for choosing our hotel for your stay. Please come back to visit. We look forward... More 

Winchester, Kentucky
Top Contributor
66 reviews 66 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 7, 2015

We was in Gatlinburg for the holiday after Christmas ! Had reserved a hotel online that was not good! So we was driving around looking around for another we came upon Greystone which was able to accomdate us right away and what a blessing that was to us! Room was great king size Bed and very roomy just perfect! Could... More 

Was this review helpful? Yes 6
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Happy New Year! Thank you for staying with us, it was our pleasure to serve you. We appreciate you taking the time to provide us with feedback. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. So glad you enjoyed the accommodations and the convenience of... More 

Frankfort, Kentucky
Top Contributor
72 reviews 72 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 11, 2014

Visited Greystone Lodge again this year to attend the Gatlinburg Christmas Parade. We had a very nice stay. There was a slight problem at check-in that was resolved very quickly. The staff at front desk was great. Check in was quick. Room was very nice, clean and comfortable.

Was this review helpful? Yes 7
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for staying with us, it was our pleasure to serve you. We appreciate you taking the time to provide us with feedback. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. So glad you enjoyed the accommodations and the convenience of the hotel to... More 

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