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Greystone Lodge On the River

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559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
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Greystone Lodge On the River
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409 reviews from our community

Traveler rating
    104
    136
    87
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    39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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De Soto, Missouri
Top Contributor
67 reviews 67 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We traveled to Gatlinburg for the weekend because my son was in a music competition in the nearby town of Kodak. My son's school had booked with Greystone so I thought we would as well. When I got on their website I realized that we could rent a cottage/cabin for the same amount as a room in the main hotel.... More 

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Gettysburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I made last-minute reservations at the Greystone Lodge on the River. The front desk clerk was accommodating and friendly. Because I was traveling alone she gave me a couple of choices including a second/floor room, which I took. You couldn't beat the location. It's right off the main drag, but with a room that faced the meandering river with a... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

I like it because it's located in the heart of the city, where we could walk and enjoy the town without worry parking lot and driving crazy. And the price I think it's razonable. I will set another reservation in this hotel in my next visit to the smoky mountains.

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Falmouth, Massachusetts
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stopped here while traveling through Tennessee and booked on the spur of the moment when we saw it while driving through town. The rate was reasonable, the rooms recently refurbished, comfy, clean and pleasant in appearance. Ours had a view of a babbling stream. There is on site parking and breakfast. With the convenient location to walk through town, this... More 

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Carmel, Indiana
Top Contributor
72 reviews 72 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located across the street from the Ripley's Aquarium, a popular destination. Easy walk to Gatlinburg's shopping areas. The departure station for all Gatlinburg Trolley Routes is across the street at the Aquarium. Insist on room which overlooks the stream. The lodge needs upgrading. The next time we go to Gatlinburg I believe I won't make a reservations.... More 

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Estill Springs, Tennessee
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first time staying at this particular hotel and we have decided we will always stay here. We didn't eat breakfast at the hotel at all during our stay so I don't know if it's good or not. The hotel is located on the river directly across from the aquarium (where there is a trolley stop). We parked... More 

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Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you so very much for taking the time to send a review. It was a pleasure to serve you. We are honored that we earned a 5 star review. Our staff works diligently to provide excellent customer service. Glad you enjoyed our beautiful new rooms overlooking the river and you slept well! We look forward to having you stay... More 

Memphis, Tennessee
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

CLEAN room, I mean the shower was the cleanest shower I had ever seen. Well accommodated with nice furnishings and fridge. Wi-Fi was excellent. Front desk staff was friendly, check in was quick and easy. This hotel is in the perfect spot. Being located at traffic light #3, you are basically in the parking lot of No Way Jose's and... More 

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Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to review your stay at the Greystone Lodge. It was a pleasure to serve you. Our team works diligently to offer the best in customer service.... and make each of our guests feel at home. Our housekeeping staff is great. They certainly work to make the rooms squeaky clean and fresh. WOW we love... More 

Orlando
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Friendly and efficient check-in. Room was clean and spacious, balcony area overlooking beautiful stream. Free hot breakfast, was ok. Location was fantastic, right next door to the aquarium. Would stay again and would recommend to family and friends.

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you so very much for taking the time to send a review. It was a pleasure to serve you. Our staff works diligently to provide excellent customer service. Glad you enjoyed our beautiful new rooms overlooking the river and you slept well! We look forward to having you stay with us again at the Greystone Lodge on the River.... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Perfect hotel if you want to be within walking distance to attractions, shops, and restaurants. The hotel itself was very clean and the staff was friendly and accomodating Minus the renovation work being done on the first floor. the view from my private balcony was beautiful overlooking the river. Would definitely stay here again.

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you so very much for taking the time to send a review. It was a pleasure to serve you. Our staff works diligently to provide excellent customer service. Glad you enjoyed our beautiful new rooms overlooking the river and you slept well! We look forward to having you stay with us again at the Greystone Lodge on the River.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

very clean and nice the staff was friendly .. I will stay here again. Convent to most attractions i would recommend the place to friends and family even with the construction that's going on it was always peaceful

Was this review helpful? Yes 1
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you so very much for taking the time to send a review. It was a pleasure to serve you. We are honored that we earned a 5 star review. Our staff works diligently to provide excellent customer service. Glad you enjoyed our beautiful new rooms overlooking the river and you slept well and found your surroundings peaceful. We look... More 

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