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All 87 Gatlinburg hotels

Greystone Lodge On the River

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559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
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Greystone Lodge On the River
Ranked #27 of 87 Hotels in Gatlinburg
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394 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nashville
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars NEW

We were celebrating our anniversary when we got an ICE STORM up in the mountains where our rental cabin was (off Ski Mtn Rd). We got off the mtn with our TOYOTA RAV AWD, but had ti renig one nightbin the cabin. Stayed in Gatlinburg at the Greystone Lodge. They ate remodeling all the rooms and they are a contemporary... More 

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review of the Greystone Lodge on the river. So glad you thought so highly of our service and hospitality that you chose to award us five stars. We really appreciate your business and sincerely thank you for choosing our hotel for your stay. Please come back to visit. We look forward... More 

Damascus, Virginia
1 review
4 of 5 stars Reviewed 3 days ago NEW

This was a wonderful place to stay!! The room was exceptionally clean, staff was very friendly and helpful, the breakfast was delicious. Indoor parking for C building, which leads straight to your room is definitely a MAJOR convenience! Will stay here again!!!

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to review Greystone Lodge on the River. We are thrilled you feel our property is a "wonderful place to stay". Our goal is to provide an inviting, clean and comfortable setting for our guests. We agree the new rooms are just great. We will complete the final phase of our total renovation in May.... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

My family stayed here this past weekend. Staff was very helpful and friendly, and rooms are very clean. This was our 4th time staying here, we usually stay in the B building and this time were in A, so my only complaint was being in this building both days our room wasn't cleaned until after 3:00 p.m. That was never... More 

Was this review helpful? Yes
Jackie S, Public Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to review the hotel. And thank you SO much for choosing Greystone Lodge for a 4th time! We very much appreciate your loyalty. Our goal is to have all rooms cleaned by 4:30 PM each day. Next time you stay with us, if you would like to request your room to be cleaned early... More 

Valley Head, Alabama
Top Contributor
106 reviews 106 reviews
13 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed here before and reviewed it. We like the location because it is next door to the aquarium, walking distance to downtown but not in the middle of everything. We stayed in a different section this time and room was nicer. Only complaints are the ice machine just outside the door and beside the entrance which makes it... More 

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for staying at Greystone on the river for a second time. Glad you enjoyed our new rooms. We are getting really great reviews. We have taken note of comments and have shared with our housekeeping team. We look forward to serving you again soon. So many great events happening in the Smokies all year long. Thanks so very... More 

Rome, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2015

Came to Gatlinburg for New Year's Eve - great fun downtown! Hotel was clean, rooms were just as described - no surprises. Staff was courteous and helpful. Breakfast bar was minimal but enough to get your day started. Would definitely stay here again.

Was this review helpful? Yes 3
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review of the Greystone Lodge on the river. So glad you thought so highly of our service and hospitality that you chose to award us five stars. We really appreciate your business and sincerely thank you for choosing our hotel for your stay. Please come back to visit. We look forward... More 

Winchester, Kentucky
Top Contributor
66 reviews 66 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 7, 2015

We was in Gatlinburg for the holiday after Christmas ! Had reserved a hotel online that was not good! So we was driving around looking around for another we came upon Greystone which was able to accomdate us right away and what a blessing that was to us! Room was great king size Bed and very roomy just perfect! Could... More 

Was this review helpful? Yes 6
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Happy New Year! Thank you for staying with us, it was our pleasure to serve you. We appreciate you taking the time to provide us with feedback. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. So glad you enjoyed the accommodations and the convenience of... More 

Frankfort, Kentucky
Top Contributor
72 reviews 72 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 11, 2014

Visited Greystone Lodge again this year to attend the Gatlinburg Christmas Parade. We had a very nice stay. There was a slight problem at check-in that was resolved very quickly. The staff at front desk was great. Check in was quick. Room was very nice, clean and comfortable.

Was this review helpful? Yes 7
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for staying with us, it was our pleasure to serve you. We appreciate you taking the time to provide us with feedback. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. So glad you enjoyed the accommodations and the convenience of the hotel to... More 

Gainesville, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2014

This place is older but the room we had was the King on the ground floor. The balcony overlook the river and we could park right outside in the parking garage. The bed was one of the most comfortable ones we ever have had. Right across from the Trolley station and we walked downtown. It was great. We will be... More 

Was this review helpful? Yes 4
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you. Glad you found the hotel to be clean, comfortable and the location and parking convenient. Loved that you shared "the bed was one of the most comfortable ones we ever have had" that is what we want all our guests to experience -... More 

Commiskey
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 5, 2014

We arrived in Gatlinburg just before the Thanksgiving holiday 2014 without reservations. This was the first hotel on our list of possible vacancies. The front desk service was awesome! We looked at a non-renovated room which was clean and comfortable. We were on the first floor of the 5 story building which was near the parking garage. We had a... More 

Was this review helpful? Yes 3
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Delmar, New York
Senior Contributor
22 reviews 22 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 4, 2014

We arrived without a reservation and they were able to accomodate us with a room we liked but during the course of our stay we had to change rooms 3 more times. Some were less than what we asked for. The staff seemed to try hard to accomodate us but it seemed that sometimes we ended up in a room... More 

Was this review helpful? Yes 2
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

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Additional Information about Greystone Lodge On the River

Address: 559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Number of rooms: 257
Also Known As:
Greystone Lodge At The Aquarium Hotel Gatlinburg
Greystone Hotel Gatlinburg
Greystone Hotel At The Aquarium
Hotel Style:
#21 Family Hotel in Gatlinburg

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