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All 87 Gatlinburg hotels

Greystone Lodge On the River

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559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
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Greystone Lodge On the River
Ranked #27 of 87 Hotels in Gatlinburg
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390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rome, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came to Gatlinburg for New Year's Eve - great fun downtown! Hotel was clean, rooms were just as described - no surprises. Staff was courteous and helpful. Breakfast bar was minimal but enough to get your day started. Would definitely stay here again.

Was this review helpful? Yes 2
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review of the Greystone Lodge on the river. So glad you thought so highly of our service and hospitality that you chose to award us five stars. We really appreciate your business and sincerely thank you for choosing our hotel for your stay. Please come back to visit. We look forward... More 

Winchester, Kentucky
Top Contributor
66 reviews 66 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We was in Gatlinburg for the holiday after Christmas ! Had reserved a hotel online that was not good! So we was driving around looking around for another we came upon Greystone which was able to accomdate us right away and what a blessing that was to us! Room was great king size Bed and very roomy just perfect! Could... More 

Was this review helpful? Yes 5
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Happy New Year! Thank you for staying with us, it was our pleasure to serve you. We appreciate you taking the time to provide us with feedback. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. So glad you enjoyed the accommodations and the convenience of... More 

Frankfort, Kentucky
Top Contributor
72 reviews 72 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 11, 2014

Visited Greystone Lodge again this year to attend the Gatlinburg Christmas Parade. We had a very nice stay. There was a slight problem at check-in that was resolved very quickly. The staff at front desk was great. Check in was quick. Room was very nice, clean and comfortable.

Was this review helpful? Yes 6
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for staying with us, it was our pleasure to serve you. We appreciate you taking the time to provide us with feedback. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. So glad you enjoyed the accommodations and the convenience of the hotel to... More 

Gainesville, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 8, 2014

This place is older but the room we had was the King on the ground floor. The balcony overlook the river and we could park right outside in the parking garage. The bed was one of the most comfortable ones we ever have had. Right across from the Trolley station and we walked downtown. It was great. We will be... More 

Was this review helpful? Yes 3
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you. Glad you found the hotel to be clean, comfortable and the location and parking convenient. Loved that you shared "the bed was one of the most comfortable ones we ever have had" that is what we want all our guests to experience -... More 

Commiskey
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 5, 2014

We arrived in Gatlinburg just before the Thanksgiving holiday 2014 without reservations. This was the first hotel on our list of possible vacancies. The front desk service was awesome! We looked at a non-renovated room which was clean and comfortable. We were on the first floor of the 5 story building which was near the parking garage. We had a... More 

Was this review helpful? Yes 2
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Delmar, New York
Senior Contributor
22 reviews 22 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 4, 2014

We arrived without a reservation and they were able to accomodate us with a room we liked but during the course of our stay we had to change rooms 3 more times. Some were less than what we asked for. The staff seemed to try hard to accomodate us but it seemed that sometimes we ended up in a room... More 

Was this review helpful? Yes 1
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2014

Rooms are a tad dated but for service and location you cannot beat it. Catch the trolley and see the Aquarium just across the street. Service at the front desk was helpful and sweet. The free breakfast was good but get there early while it's hot. The outdoor pool has a pool slide and a special area for small ones... More 

Was this review helpful? Yes 1
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review. We are glad you stayed with us and it was a pleasure to serve you. We begin the third phase of our total renovation in January. The floor you stayed on will be part of that renovation. We hope you will come back and give us another try. We are... More 

Lewes, Delaware
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 1, 2014

We stayed the the week of Thanksgiving ....Wonderful friendly staff, Loving the new rooms...The location is great. Love feeding the Ducks in the Morning... Wonderful place for a family getaway. Thanks so much to all the staff. Keep up the great work...See you next summer!!

Was this review helpful? Yes 1
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for being such a loyal customer of the Greystone Lodge on the river. It was a pleasure to serve you again! We appreciate your business. We look forward to seeing you next summer. The ducks will be ready for you too! All our best, The Greystone Lodge Team More 

Livonia, Michigan
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

This was my second trip to Gatlinburg but my first time in this hotel. Everything was great. Was able to check in early and room was clean. People working the desk were always polite and could answer any question I had for them. The breakfast was tiring after the exact same thing after 5 mornings...love biscuits and gravy but it... More 

Was this review helpful? Yes 2
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you. We appreciate you taking the time to provide us with feedback about the breakfast. We take all comments into consideration for making improvements, as we strive to provide excellence in customer service to each of our guests. Please come back to visit again... More 

Trenton
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2014

We stayed there 4 nights last week. This has become our "go-to" hotel every time we come to Gatlinburg. It is convenient to downtown. It is right across the street from the Aquarium and the Trolley stop. The staff has always been friendly and helpful with any questions we have about the area attractions. This was our third time to... More 

Was this review helpful? Yes 2
Greystone_Lodge_TN, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for choosing the Greystone Lodge on the river. It was a pleasure to serve you once again. We very much appreciate your loyalty to our hotel and very glad we are your "go - to" hotel in Gatlinburg. And that you will be returning again in the future. We look forward to your return very soon. All our... More 

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Additional Information about Greystone Lodge On the River

Address: 559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Number of rooms: 257
Also Known As:
Greystone Lodge At The Aquarium Hotel Gatlinburg
Greystone Hotel Gatlinburg
Greystone Hotel At The Aquarium
Hotel Style:
#21 Family Hotel in Gatlinburg

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