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Greystone Lodge On the River

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559 Parkway, Gatlinburg, TN 37738 (Formerly Greystone Lodge at the Aquarium)
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Greystone Lodge On the River
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402 reviews from our community

Traveler rating
    101
    132
    86
    43
    40
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120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Orlando
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Friendly and efficient check-in. Room was clean and spacious, balcony area overlooking beautiful stream. Free hot breakfast, was ok. Location was fantastic, right next door to the aquarium. Would stay again and would recommend to family and friends.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

very clean and nice the staff was friendly .. I will stay here again. Convent to most attractions i would recommend the place to friends and family even with the construction that's going on it was always peaceful

Was this review helpful? Yes 1
Tullahoma, TN
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a girls trip to the Gatlinburg Smoky Mountain Wine Festival. We chose Greystone Lodge because of the proximity to the festival. Check in was great. Very fast. Room was nice. We had a balcony on the river. The beds were extremely comfortable. One person in our party said they were the most comfortable they had ever... More 

Was this review helpful? Yes 3
Orlando, Florida
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our first time staying at this location and we are very pleased with the staffs friendlness and attention to detail. The room we booked was the 2 room queen suite and lived up to the pictures from the website. The breakfast area is very clean and well maintained. Food was very hot with a friendly staff. The only... More 

Was this review helpful? Yes 1
Mount Juliet, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

The room was just lovely. It was so quiet and serene. It is so convenient to downtown Gatlinburg. We parked our car and did not need to move it until our vacation was over. The bed is SOOOOOOOOOOOOOOOOOOOOO comfortable too.

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Paducah, Kentucky
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This is a great find right on the strip. It is literally across the street from the aquarium. The rooms are completely renovated. The double room beds seem to be queen size with comfortable pillows and mattresses. It's a very spacious room with a nice little balcony overlooking the water. Breakfast includes biscuits and gravy, donuts and oatmeal. My only... More 

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Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you so much for taking the time to review your stay and feeling us worthy of five stars and saying we are "just right" ! We strive to make each guests stay a memorable one and glad you had a great stay. Be sure to sign up for our Loyal Lodger program your next visit, it rewards our guests... More 

Sylacauga
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is located on the main strip, it has wonderful landscaping, and the rooms are a bit small but have been recently updated. The breakfast is awesome saves a lot of money for a family of four. I would recommend this hotel for a short visit.

Was this review helpful? Yes 1
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for staying at the Greystone Lodge on the river and for taking the time to write a review of your stay. We really enjoyed serving you and so glad you and your family enjoyed the property and the location. The final phase of our total renovation is just about complete. We are adding several two bedroom family suites,... More 

Gainesville, Florida
Top Contributor
81 reviews 81 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 4, 2015

I booked the hotel at the last minute. Was booked at RiverHouse but didn't like their cancellation policy or if we had to leave early policy. We arrived late at Greystone and I wanted to look at a few rooms to see what each had to offer. We chose a different room than what we had booked. The king with... More 

Was this review helpful? Yes 2
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you so much for your very thorough review. We really appreciate you taking the time to share so much about your stay. Our staff really enjoyed assisting you find the perfect room. So glad you enjoyed your stay at the Greystone Lodge on the river and Gatlinburg. We strive to make every guest experience a positive one. Thank you... More 

Nashville
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2015 via mobile

We were celebrating our anniversary when we got an ICE STORM up in the mountains where our rental cabin was (off Ski Mtn Rd). We got off the mtn with our TOYOTA RAV AWD, but had ti renig one nightbin the cabin. Stayed in Gatlinburg at the Greystone Lodge. They ate remodeling all the rooms and they are a contemporary... More 

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to share your review of the Greystone Lodge on the river. So glad you thought so highly of our service and hospitality that you chose to award us five stars. We really appreciate your business and sincerely thank you for choosing our hotel for your stay. Please come back to visit. We look forward... More 

Damascus, Virginia
1 review
4 of 5 stars Reviewed February 27, 2015

This was a wonderful place to stay!! The room was exceptionally clean, staff was very friendly and helpful, the breakfast was delicious. Indoor parking for C building, which leads straight to your room is definitely a MAJOR convenience! Will stay here again!!!

Was this review helpful? Yes
Jackie S, Guest Relations Manager at Greystone Lodge On the River, responded to this review

Thank you for taking the time to review Greystone Lodge on the River. We are thrilled you feel our property is a "wonderful place to stay". Our goal is to provide an inviting, clean and comfortable setting for our guests. We agree the new rooms are just great. We will complete the final phase of our total renovation in May.... More 

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