We had the misfortune of booking a cabin in Gatlinburg through The Villas of Galtinburg. The ordeal upset us so badly that we decided to cut our trip short and go home after trying to get satisfaction from the unprofessional, belligerent, rude, management at the Villas of Gatlinburg. It is quite apparent that customer satisfacation is NOT a priority for... more

My family just stayed at "Life of Luxury" an eight bedroom house managed by Villas. As the person who booked the trip, the reviews that I read here made me very nervous. When we arrived at the house, we were delighted that the house was exactly like the pictures and extremely clean. The temperatures the day we arrived were near... more

We had a wonderful stay at the Villas of Gatlinburg... we stayed in Rustic Elegance, which was exactly how it sounded. The whole place was run so well, and we enjoyed our time and look forward to returning soon. more

The jacuzzi had wasp nests and I got stung. They said I could come down to the office and pick up a can of spray when I called, but I didn't bother. It looked like yard sale furniture in the room. There were 4 different floorings in the bathroom - wood floors, 1 large green tile, 2 different sections with... more

We recently stayed at the "rare bare" at the Villas of Gatlinburg. It was pretty bad. It said it slept 6 people, but two people were supposed to sleep on a sofa bed, that turned out to have food in it, a huge bar that ran through the center of it, and no sheets. Two of the other residents were... more

Reserved a cabin, $45 non refundable reservation fee. OK no problem. Called to cancel 45 days out and I am informed by the snot-nosed kid that I was being charged a $75 cancellation fee. Excuse me? $120 for 2 phone calls? I was never informed of this fee on the phone, never received the policies in the mail stating this... more

Do not stay with Villas of Gatlinburg and especially in Indian Sunrise. What a dump!!! The home entertainment center was not hooked up. The thread count on the sheets were very low, like sandpaper. The place had holes in the wall and plaster falling from the cealing. It looked like it had not been cleaned in forever and was very... more

Do not stay at Indian Sunrise #1270 with the villas. The housekeeping and maintence was horrible. We stayed their Feb8-11 and was disgusted with what we saw. The chalet looked as if it hadn't been cleaned in months. There was a thick layer of dust on everything in the livingroom. Their were cob webs in the ceilings and dust on... more

We never got the chance to stay, so we we have no knowledge whatsoever of cleanliness, or lack thereof. HOWEVER, we do have knowledge of this company's business practices (and by the way, "Above The Smokies" is located in the same office, I wouldn't trust them either). I was doing alot of research about where to stay on vacation, and... more