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Quality Inn

950 Parkway, Gatlinburg, TN 37738 (Formerly Bon Air Lodge)
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19 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 6, 2014

We drive up from GA and stay here everytime unless they are booked. We are never disappointed. Mike is super friendly and so is the rest of the staff. Rooms are always clean and my daughter loves the indoor pool/lazy river. We had to cut our trip short this time due to an unforseen personal problem & they happily obliged.... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

Enjoyable stay, would recommend to others. Very convient to surrounding things. The hotel staff helpful and respectful. Nice, clean rooms. I would suggest serving breakfast for longer its hard to get everyone up and ready in time to get down for breakfast but selection is good and fresh.

Was this review helpful? Yes 1
Orlando, Florida
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 18, 2013

The man at the desk upon our arrival was not friendly, in fact, rather rude. His directions to the room were poor. Although the room was supposed to be non smoking, the pillows reeked of smoke. The room itself was musty when we first walked in. The breakfast offered was fair, although not nearly as nice as other places we... More 

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Nashville, Tennessee
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2013

This past month I received a bill of $55.00 for no show. Funny thing is I don't recall making a reservation there, next of all, had I made one I would have canceled it. On the date of the reservation we were at Balsam Mountain Inn. I am almost certain this reservation was not made by me.

Was this review helpful? Yes 1
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 12, 2013

This hotel was located right in the middle of town. The staff was extremely friendly and the service was great! The rooms were very clean, however it doesn't receive all 5 points in my review because one of the rooms smelled very old and smokey as if it had been smoked in just moments before. The continental breakfast could have... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2009

Generously sized rooms and friendly desk service at the gateway to the park.

Was this review helpful? Yes 1
A TripAdvisor Member
1 of 5 stars Reviewed March 15, 2005

We stayed at the hotel much to our dismay... When we arrived we asked to upgrade and was told that we could not ...Don't know why either. Pool was disgusting, room didn't even have a clock radio and our "overlook" off the balcony was terrible...trash all around. Needless to say we won't go back there again.

Was this review helpful? Yes 7
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 3, 2005

I've stayed at the Bon Air since the early 1980s and returned last summer for a few nights. It is sad to see a favorite decline so. Twice, the room was not cleaned. When I asked about it, I was told "too bad, housekeeping is gone for the day." The ice machine (new building) overheated and smelled like it was... More 

Was this review helpful? Yes 9
A TripAdvisor Member
1 of 5 stars Reviewed January 28, 2005

We stayed at this dump for a Memorial Day, 2004 trip. This is the WORST place I have EVER stayed! Like many other reviewers on here, we stayed here, sight unseen except for the brochure and pics online, because they accept pets and we knew they were located in the area of Gatlinburg we wanted to pretty much frequent while... More 

Was this review helpful? Yes 7
A TripAdvisor Member
3 of 5 stars Reviewed July 28, 2004

I made reservations at Bon Air for our vacation a little early. That was prior to reading the reviews. I was a little apprehensive until our arrival. Every one I spoke with over the phone and in person was kind. We were booked into the newer section. We were pleasantly suprised considering the reviews I had read. I never saw... More 

Was this review helpful? Yes 6

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