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Laurel Point Resort

805 Ski Mountain Rd., Gatlinburg, TN 37738
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Laurel Point Resort
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A recent review
4 of 5 stars Reviewed February 14, 2015
RicoRicky Charlotte, North Carolina
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61 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 14, 2015

Obviously every review must be taken with a grain of salt, experiences vary from person to person. We stayed here last week ( 2 adults and 3 children) and had a wonderful experience. Yes the property is "old" but you can see they are making the effort to modernize. Our room was perfect. It was absolutely spotlessly CLEAN. The location... More 

Was this review helpful? Yes 2
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for the very complimentary review! We provide our guests with what is most important to them: plenty of Southern Hospitality and very clean rooms. Many of our guests like yourself love our proximity to Gatlinburg and well-appointed condominiums. The resort was built in the 1980's making our ongoing refurbishment much anticipated and appreciated by owners and guests alike.... More 

Birmingham, Alabama
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 11, 2015

While the front desk staff was excellent and very nice and helpful, they could not make up for how outdated this place is :-( I hate to write this review, but I would not pay more than...lets say $50/night to stay here. The unit was as clean as it gets, when it comes to a hotel unit. But it felt... More 

Was this review helpful? Yes 1
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for complimenting our front desk staff; we pride ourselves in providing exceptional customer service to every guest, every time. Our maintenance and housekeeping staff are also here to assist guests, whether it be suggesting a great place to eat or bringing a guest extra firewood or towels we want our guests to feel right at home at Laurel... More 

Centerville, Ohio, United States
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 30, 2015

This is a timeshare resort. We have owned a June week here since 1983, but also stay here at other times. We love going to Gatlinburg in the winter (January) as the Christmas decorations are still up and the crowds are way down. This resort is NOT downtown and is NOT within walking distance. It is 1.3 miles from downtown... More 

Was this review helpful? Yes 1
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for submitting such a wonderful review! We are pleased that you enjoyed your stay with us. Our number one priority is providing our guests and owners with excellent customer service along with clean and comfortable condominiums. Owners and our staff alike are very excited about the Building B renovation project. We are also looking into future renovation projects... More 

Hoschton, Georgia
Top Contributor
50 reviews 50 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 20, 2015

Have stayed at this resort for many, many years and always enjoyed it. Spacious condos, indoor pool, large private balconies. My only complaint is no washer and dryer in each unit!! Resort is near Ober Gatlinburg and has great views.

Was this review helpful? Yes
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for the kind words. Our guests do appreciate the large rooms in our condominiums. Additionally, many guests specifically ask if every condominium has a balcony as this is wonderful amenity to have for enjoying the majestic mountain views and inhaling the fresh, clean mountain air. We do have a guest laundry room located below Building A and one... More 

Columbus, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2014 via mobile

I hate to write a negative review after all the nice reviews that I read about this resort. I am baffled that people can't seem to see that this place is terribly outdated and just plain old to say the least. I am hoping beyond all hope that someone in management will read this and really consider making some changes... More 

Was this review helpful? Yes 1
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for submitting a review as we do value your feedback. As the new General Manager I am in the process of reviewing every condominium to identify areas that need refurbishing. During 2015 many changes will be taking place to give the resort a more modern appeal. In several of the condominiums we will be completely remodeling the kitchens... More 

1 review
5 of 5 stars Reviewed December 27, 2014

We enjoyed sitting on the large balcony on an unusually warm December day just taking in the breathtaking view from our top floor 2 bedroom unit. I have stayed in lots of hotels and condos over the years in Gatlinburg/Pigeon Forge area. This is by far the largest unit for the money. Very clean & spacious, a fully equipped kitchen... More 

Was this review helpful? Yes
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

We do appreciate your terrific review and for giving our future guests a wonderful portrait of Laurel Point Resort. The staff including myself is dedicated to making sure your stay is as pleasant as possible. Our guests do enjoy majestic views of the Great Smoky Mountains. When speaking with repeat or new guests many do state that they enjoy the... More 

Indianapolis, IN
Top Contributor
262 reviews 262 reviews
56 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed December 10, 2014

We always stay at Laurel Point Resort every year, and have been for many, many years. In years past, they have been quite accommodating in getting us a top floor. The past three years, NOT. One would think that a faithful customer, they would take pride in helping you out. We even called in advance, as always, and to no... More 

Was this review helpful? Yes 2
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

We always appreciate the feedback that we receive from a guest's review. Our guests like yourself do like the wood-burning fireplaces, our well-appointed kitchens, and comfortable beds. As the new general manager at Laurel Point I am striving to meet many of our guests as I was glad to have the opportunity to meet your husband and speak with him... More 

Cullman, Alabama
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2014

We stayed at Laurel Point Resort November 13 through November 16, 2014. We loved our room. It was HUGE, especially for $79/night. It had two rooms, each with a bathroom (there is an ENORMOUS jet tub in the master bath), a full kitchen with pots, pans, and utensils, a coffee maker, coffee cups, etc, a living room area with a... More 

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Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for submitting a review of Laurel Point Resort! We appreciate your kind words. Our guests do love that we have a fireplace, two full bathrooms, Jacuzzi, and large balconies in every large condominium. Although we do not have a restaurant on the resort grounds, every kitchen is fully equipped and appointed with all the utensils and dishes you... More 

Atlanta, Georgia
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2014

We come to Gatlinburg every year and we happen to find out that there was a condo available Laurel Point Resort. We were in building A and condo 204. The condos are nice and spacious. The front office staff were wonderful in every sense of the word anything when you got it. Check out was quick and easy. We will... More 

Was this review helpful? Yes
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

We appreciate you taking the time out of your busy day to submit a kind review. We do our best to make you feel at home during your stay each and every time. Our housekeeping staff takes pride in guaranteeing that your two bedroom condominium is spotless and ready for you, our guests. Check with the front office staff when... More 

Bartlett, Tennessee
Contributor
14 reviews 14 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 23, 2014

The resort offers the basics you need, but not at the level expected. The maintenance looks lacking in some areas. The Wi-Fi connections are almost non-existant. The office hours are strictly 8-5. The pool area was nice and the game room is fun for the kids.

Was this review helpful? Yes
Melissaaellis, General Manager at Laurel Point Resort, responded to this review

Thank you for staying at Laurel Point Resort and taking the time to submit a review. We appreciate and welcome your feedback. I am the new General Manager as of October 20th and I am excited about being here and the big changes coming to the resort soon. One of which is exploring options to increase Wi-Fi capabilities. The maintenance... More 

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