The service was alright. We never ordered any room service or had any problems in the room or the cleaning, but two out of three times the service from the front desk was just 'alright.' However, the hotels style is really fantastic and really makes you feel like you are next to the mountains. The rooms are very nice, however... more

I was somwhat surprised when we arrived in Gatlinburg. From the outside, it looked fantastic. Upon entering the lobby, it was quite warm and small. When we entered our room, I immediately thought it had not been cleaned. The bed pillows were loose on top of the bed and the sheets were showing from underneath the bedspead (which did not... more

We choose this hotel because of the great reviews online, and the location of the hotel; however, our experience was not quite as nice as some in the other reviews. Our two night stay was horriable! When we arrived, the staff was rude and seemed pre-occupied, and when we arrived in the room, we were a little shocked to find... more

The hotel is at the Great Smokey Mtns NP end of Gatlinburg. It was easy to walk to everything in town. Our room was on the river with a king bed, fireplace and jacuzzi. Everything about the hotel was enjoyable. We left the balcony door open during the night in order to listen to the roaring river. The staff was... more

We enjoyed our trip and are not very picky. The front dest staff was nice enough, but didn't go out of their way to be friendly. The fireplace is a must! Even though it was may, the nights were cool and the fireplace was lovely. This seemed to be a hotel that was bought and re-done? The outside is beautiful,... more

I was a little bit worried after reading some mixed reviews of the hotel, but our stay there was wonderful. The room was much larger than we expected. The king bed was very comfortable (the most comfortable bed we've found in downtown Gatlinburg), the fireplace was great and the whirlpool tub was large and clean. We chose a suite with... more

The pictures on the website are very misleading. The lazy river is more like a small pool in the shape of a circle. It sits right out front of the hotel on the street....gives you no privacy. The staff NEVER spoke when entering or exiting the hotel and the ice machine was broken. The beds were comfortable and the bathroom... more

Stayed on the 5th floor on the creek. Very quiet and relaxing after a day's driving. Lodge is 1 block off the main drag which makes for a quiet stay, but easy access to restaurants and attractions. Staff was very friendly and accommodating. Rooms were large and CLEAN. Two person jacuzzi was nice. Fireplace is nice and lighted every time.... more

This was our first trip to Gatlinburg. Stayed Here April 14-16, 2009 with our 5 yr old son. I will preface this review with the fact that I work in a customer service job, so I expect certain things from businesses that deal with the public. We were able to check in 2 hours early, which was a blessing, as... more