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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
Westgate Smoky Mountain Resort & Spa
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Ranked #23 of 86 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed 2 days ago
Donna C Pigeon Forge, Tennessee
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2,127 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pigeon Forge, Tennessee
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We enjoyed a wonderful week in a beautiful location with a panoramic view like no other. Wonderful service. Great staff. Clean spacious rooms. Comfy beds. We have spent a week enjoying the waterpark, puttputt, meals, and many other activities. Wish all vacations could be as relaxing and memorible.

Was this review helpful? Yes
Aurora, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

The resort was really lovely. Our suite was roomy, clean and nicely equipped. The waterpark was super fun as were the other outdoor pools on the grounds. The check-in process was really lengthy (45 minutes long) and with a young child that's unacceptable. Most of the activities were well run but a couple of the kid's programs really need better... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Friendly and attentive staff. Beautiful grounds. The resort was very clean and well kept. The room was very comfortable and had all the necessary conveniences. Convenient to both Gatlinburg and Pigeon Forge.

Was this review helpful? Yes 3
Level Contributor
77 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Westgate Resorts is a great timeshare to have. I went with some friends and this place is a really nice place to stay. The rooms was cozy. The beds were comfortable. This resort has an indoor waterpark, miniature gold course, go-cart services, a restaurant, a Starbucks, and other amenities. I would recommend this timeshare.

Was this review helpful? Yes 2
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It was my first time here and I was a little concerned after reading some of the reviews, but found myself LOVING this resort!! We have a two bedroom with a full kitchen and it's perfect. I've GOT to come back in the fall. I can only imagine how beautiful the folliage will be!!

Was this review helpful? Yes 3
Wyckoff, New Jersey
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

JP at front desk was super helpful. Zack made sure we had everything we needed! The cabins were clean and had everything we needed. Location fantastic close to town but not walkable. Slightly crowded but busy time of season.

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Memphis, Tennessee
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really didn't know what to expect, but our cabin was absolutely amazing!!!! We stayed at the VERY top of the mountain & the view was spectacular! The cabin was equipped with everything! The bed was soft & more comfortable than my bed at home(smh) The water park was nice & both of my boys enjoyed it (ages 8 &... More 

Was this review helpful? Yes 3
1 review
3 of 5 stars Reviewed 5 days ago NEW

Stood in line for over an hour to check in. Staff was not the friendliest. Everything was overcrowded. The only saving grace was walking into the Mason Jar. The food was great. Our kids loved the pizza and my wife couldn't get enough of the wings. Rebecca Jacobs was the only friendly employee we came across during our trip. She... More 

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Atlanta, Georgia
1 review
4 of 5 stars Reviewed 6 days ago NEW

We planned this trip last minute and it was a great experience. The cabins were just a little outdated however you still got the feel of home away from home in the mountains. Everything was pretty conveinant and close by. We went food shopping at the local supermarket and was able to get all of our necessities for our stay... More 

Was this review helpful? Yes 1
1 of 5 stars Reviewed 6 days ago NEW

I stayed here for one night for $200.92. The room was fine, the parking was atrocious, and the internet did not work. However, the real problem, is they charged me an additional $200.92, as well as another charge of $11.22. I've spent several days trying to get them to talk to me. They have hung up on me when supposedly... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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Suite Villa with Balcony (47)
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The Hotel (23)
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Two Bedroom Villa with Balcony (67)
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Valley Pool (7)

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