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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
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Ranked #21 of 88 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed 2 days ago
avfsfmy Fort Myers, Florida
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1,935 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Myers, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We absolutely loved this resort. It was clean, family-friendly, and very close to the Smoky Mountain National Park. They have a trolley stop to go into the town of Gatlinburg. Their waterpark was enjoyed by all of our family. Our 3 bedroom unit was perfect and they accommodated our handicapped daughter by providing ground floor entry/elevator.

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Sarasota, Florida
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We traded thru Interval to come to this resort. We were so excited to stay there. Had a 2 bedroom lock off unit. Plenty of room for 6 adults. 3 baths, 2 spa tubs, 2 fireplaces, 2 kitchens. Love the unit. Comfortable beds. Nice porch looking out. Resort is on several hill sites. They provide a schuttle from early am... More 

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We arrived after an 11 hour drive to a very nice resort, everyone was pleasant and helpful. After we got checked in we were given/bombarded with a "tour guide" that gave us a five second tour then told to give 20 dollar deposit to have a larger one hour tour that we would get back. Okay. But when we arrived... More 

Was this review helpful? Yes 2
Lenoir, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We love the Gatlinburg/Pigeon Forge area and the Westgate resort is in a prime location! The people at Westgate are outrageously accommodating and strive hard to meet every need you can imagine. The place is growing by leaps and bounds and the amenities are fabulous. If you are a frequent traveler, Westgate is a good option. If you don't travel... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visited over Valentines 2014 and walked away with a great military deal, 2 bdrm cabin. Booked a short Mother's Day 2015 weekend and looking forward to it. Although I own a 2 bdrm but booked this last minute, I'm only using one of the bedrooms, like I did Valentines 2014. Modern room with shower, washer/dryer, kitchen w/stove & frig. Pull... More 

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Atco, New Jersey
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here several times. the resort is always clean. The staff is always super friendly. The amenities are nice, but the water park could use some extended or adult only hours. I could live without the gas powered golf carts that the staff uses to get around on the property.

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Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We are new owners and this was our first stay. We loved the water park! Rooms were very nice and staff was very friendly, prompt and helpful! Great location. Highly recommend for a family vacation, much better than a hotel!

Was this review helpful? Yes 1
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed 6 days ago NEW

I haven't travelled there yet to even rate the hotel. The customer service for trying to book a room here is TERRIBLE. I booked, the reservation has been lost and the customer service reps put you on hold so long you think that they've hung up on you. In fact, I was hung up on several times, besides being put... More 

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Covington, Georgia
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We loved this resort so much, that we bought a timeshare before we left! We travel to Gatlinburg yearly and we usually stay at a hotel. This time we decided to try Westgate and it was one of the best decisions we have ever made. We rented the 1 bedroom deluxe. It had 2 double beds in the bedroom and... More 

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Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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Valley Pool (7)

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