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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
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1 room 1 guest
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Westgate Smoky Mountain Resort & Spa
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2,185 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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new york
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

resort has nice views and the new pool is beautiful...waited forever for a shuttle to get around...no activities to do at the resort.... everything costs money...going once but don't see a reason to come back....

Was this review helpful? Yes 3
galveston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

The place is an absolute zoo! Very poorly managed. It was hard to even know where to park at this place to check in. First off, I booked the room thru priceline after researching pet friendly hotels. when I check in I mention this and the lady says sign this waiver and pay $170 no refundable fee for the small... More 

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Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We've stayed at Westgate in Gatlinburg, TN 3 times now. My parents are owners and take our whole family there on vacation every summer. We absolutely love the time spent with family on each of these trips, but hate the hassle of dealing with Westgate's "system" and employees. We've have never had a smooth checkin. We book anywhere from 8... More 

Was this review helpful? Yes 2
West Chester, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay, we had a terrific vacation. Views are beautiful and all of the staff are great. Food at the Smokehouse Grill was great, our server Summer was terrific. The accommodations were very well kept. We had fun in the on site Water Park and will definitely be coming back with the kids! Rebecca in the Mason Jar... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay. Clean, friendly, beautiful view. Tons of stuff to do and not even leave the property and more yet to come. This was my 1st time to Gatlinburg but this stay has for sure made sure it will not be my last.

Was this review helpful? Yes 2
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This place was amazing over looking the smoky Mountains! The cabins were beautiful and very comfortable. Plenty of activities to do here, no need to leave the compound. The dinning was great, plus they would deliver to your cabin if needed. They have a full shuttle service that runs every 10 minutes. Water park is pretty awesome my kids loved... More 

Was this review helpful? Yes 1
Lewisburg, West Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great place and staff is friendly makes you feel at home The water park is great as well loved pizza from thesnack bar at the water parliament! Staff is very helpfull and look forward to getting back next year!

Was this review helpful? Yes 1
Farmington Hills, Michigan
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an experience everyone should get a chance to partake in. This is an amazing resort with huge rooms and great breath taking views of the mountains. pools, restaurants spas all within a few steps. Everything is on site. Some resort rooms have 2 and 3 bathrooms great kitchens. I love this place and I will return very soon.

Was this review helpful? Yes 4
Clarksville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this place close to home. It has everything to do on the property, I love the water park. It was a well deserved vacation for me and my girlfriend. We had some rain during the week but it didn't stop us from doing what we wanted to do. So would recommend this place to anyone.

Was this review helpful? Yes 3
New Jersey
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

I typically book a hotel/resort that is one of the top 10 on Tripadvisor. We ended up staying at this resort because my parents offered it to us through their time share. I was very hesitant to come here after reading all the negative reviews. And I warned my husband prior to arriving. But we were all pleasantly surprised! We... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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1,111 photos of this hotel

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Pool/beach area (37)
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Hotel & grounds (125)
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Amenities (69)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Restaurants and Bars (18)
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Rocky Top Pool (9)
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Suite Villa with Balcony (47)
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The Hotel (23)
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Two Bedroom Villa with Balcony (67)
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Valley Pool (7)

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Hotel & grounds (27)
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Room/suite (5)
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