We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westgate Smoky Mountain Resort & Spa

3.5 of 5
Hotel website
Hotel deals
915 Westgate Resort Rd., Gatlinburg, TN 37738
Special Price
15% off Room Rate
Westgate Smoky Mountain Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #24 of 88 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
iamDreamee Teaneck, New Jersey
Write a Review

1,965 reviews from our community

Traveler rating
    821
    438
    281
    178
    247
See reviews for
1,030
495
9
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (583)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1965)
  • Mar-May only
    (583)
  • Jun-Aug only
    (521)
  • Sep-Nov only
    (465)
  • Dec-Feb only
    (396)
All months
Teaneck, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

Everything was beautiful, peaceful and surreal! My family and I absolutely love this resort! It will not disappoint! I had no idea Tennessee had so much to offer! I stay for a week and didn't scratch the surface!!! Be sure to check out "The Island" in Pigeon Forge. Also the Aquarmium in Gatlinburg. Take the trolley because parking is a... More 

Was this review helpful? Yes
Charlotte, North Carolina
1 review
1 of 5 stars Reviewed 2 days ago NEW

My wife and I booked this trip to the Westgate Smoky Mountain Resort knowing we would have to take a tour and sit through a presentation and tour. We booked the 3 night $79.00 package knowing that we would not get the top of the line room , however we did not expect what we did get. We arrived and... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

The first person we encountered was a great guy named Donnie Coleman..delightful and very informative!Also he is so very humorous and fun loving like us!!So if you are fortunate enough to have Donnie,enhoy enjoy enjoy!🌟🌟🌟🌟🌟for Donnie Coleman!!

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

My first visit to the Smokey Mountains was one of the best experiences of my entire life. We spent a full week at the resort and have nothing but praise to share for our experience. We recieved VIP treatment our entire visit. The suite was very beautiful and clean with an amazing view of the mountains. Our server at the... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent for families. The onsite water park is a blast. Friendly staff as well. Rooms are comfortable. Walls are a little thin. Very close proximity to Pigeon Forge and Dollywood Theme Park. This is resort style and time share property, so get ready for the sales pitch. I must admit even that was very low pressure as well.

Was this review helpful? Yes 1
Burbank, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

From the moment we arrived, we knew we were on a great vacation. The check in was easy, the rooms were beautiful and so clean. We had massages in the spa (mine was by Tammy H) and it was heaven. I would highly recommend this resort to both families and couples. They have something for everyone.

Was this review helpful? Yes 1
Rochester, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

When we first arrived at the hotel at one o'clock in the morning, we were met by less than friendly employees, one of whom did not speak clear English. When we arrived, our room door was ajar and our window and sliding glass door were open probably to help dissipate the artificial odor-killing chemical used in our room and the... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

We had a great family vacation here! We booked through Westgate with a tour where they tried to sell us a timeshare (I will explain this later).The resort has everything you need in one place! 4 year old and 9 month old had a good time at the water park. We stayed in the very first building which are basically... More 

Was this review helpful? Yes 1
Pinellas Park, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After staying at Westgate Smoky Mountain Resort, we just can't imagine staying anywhere else!! The accommodations are great! Each room has a kitchen so you have the opportunity to save money cooking in the room or even better socializing in a pleasant comfortable atmosphere. The room we stayed had a jacuzzi in the bedroom which made for awesome alone time... More 

Was this review helpful? Yes 2
Falmouth, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We really enjoyed being in the Smokey Mountain National Forest area. The surrounding scenery was breathtaking! Tennessee is our new favorite VACATION SPOT! The WestGate facility is well-developed and has excellent areas and activities planned for.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are delighted to read that you liked the area of our resort, the various amenities we offer and the surrounding scenery. Thank you for proving us with your feedback; we hope to see you soon again! Annie More 

Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
Questions? Get answers from hotel staff and past guests. Ask a question

1,014 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (639)
Viewed
View from room (89)
Viewed
Pool/beach area (33)
Viewed
Room/suite (185)
Viewed
Hotel & grounds (114)
Viewed
Bathroom (24)
Viewed
Family/play areas (10)
Viewed
Dining (29)
Viewed
Business center/function rooms (1)
Viewed
Other (154)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (317)
Viewed
Amenities (69)
Viewed
Family Deluxe Villa with Balcony (39)
Viewed
One Bedroom Deluxe Villa with Balcony (38)
Viewed
Restaurants and Bars (18)
Viewed
Rocky Top Pool (9)
Viewed
Suite Villa with Balcony (47)
Viewed
The Hotel (23)
Viewed
Two Bedroom Villa with Balcony (67)
Viewed
Valley Pool (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Hotel & grounds (27)
Viewed
Room/suite (5)
Viewed
Pool/beach area (9)
Viewed
Other (17)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities