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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #21 of 88 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
Falinares Knoxville, Tennessee
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1,853 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW

As soon as we step in we are so impressed by property. It was good then we realize when we booked they ware showing balcony in my room which we didn't get. When I called they ware like we will try , transfer my call hear and there and then said they can't . Then we find out that they... More 

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Knoxville, Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We had a very good time. Everyone was very nice and everything was clean and looked good. You have to avoid the sales pitches because they are trying to sell you a resort- so beware of that. The service at the restaurants was very slow, so I should warn about that. The water park was fabulous, very clean, had lots... More 

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Grass Lake, Michigan
2 reviews
3 of 5 stars Reviewed yesterday NEW

My family chose to vacation in Gatlinburg and instead of a remote cabin we picked this resort hoping to have the best of both worlds. Beware that this is a time share location and you will be charged resort fees upon check in (internet, etc) and then all things are extra (water park - which we knew..) Upon check in... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful time at this resort. Our goal for this vacation was rest, relaxation, and rejuvenation and we got all three in one at this resort. The resort staff members were pleasant, helpful, and enlightening as they assisted us with meeting our goal. We will certainly return again. We highly recommend this resort.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for part of our spring break vacation this past week. We had a great time. Staff was extremely friendly and very accommodating. Loved the waterpark and playground, also the game room was a big hit with my kids. Only suggestion, if any, would be to improve the food quality of the buffet breakfast offered in the restaurant.... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lorna Dennis.....Absolutely wonderful!! She made our stay amazing! Thank you! We enjoyed our stay beyond! We will be back because of her! Such a wonderful place! We cannot wait to go back!! Wish we were still there!! Thanks for the great memories!

Was this review helpful? Yes 1
Kokomo, Indiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The rooms were very nice but the wait time to get checked in was completely unbelievable! I wouldn't have a problem staying there again but not if I have to stand in a line that reaches out the door again. That's too long to stand and wait after traveling so far.

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Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The resort was clean, staff at the resort could not have been better! Daughter loved the water park, we loved the lazy river! Great place for families or singles! We will be back and look at Westgate when traveling!

Was this review helpful? Yes 1
Indianapolis, Indiana
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for Spring Break and it had its highs and lows. We did not get off to a good start, as we attempted to check in at 4pm, but they told us our room was not ready. We'd been in the car for six hours, and spent four hours taking in the sites in Gatlinburg. We were ready... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Family friendly, spacious and clean. great place to stay when you have a lot of people that want to stay together. The staff was extremely helpful and friendly. This is also a great place when you are traveling with small children.

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Water park(58)
  • Very nice(30)
  • Pigeon Forge(26)
  • Time share(19)
  • Sales pitch(9)
  • Golf cart(8)
  • Full kitchen(6)
  • Indoor waterpark(3)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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Two Bedroom Villa with Balcony (67)
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Valley Pool (7)

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