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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
Westgate Smoky Mountain Resort & Spa
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Ranked #22 of 87 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
Ed L Commerce Township, Michigan
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2,070 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Commerce Township, Michigan
Level Contributor
11 reviews
7 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This resort has a real nice rustic feel to it, with log cabin type buildings. I stayed in the one-bedroom suite, so it had a pull-out sofa as well, which was pretty uncomfortable, but it was slept on by my kids. This unit has a small kitchen which was nice. The air conditioner didn't seem to control very well. It... More 

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Austin, United States
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

First off, every Westgate Resort staff member we interacted with was very helpful, greeted us professionally with a genuine attitude of serving. While our stay was short (two nights and two days), the experience wasn’t entirely what I had expected from a resort rated this highly. Upon arriving via personal auto, the check-in building wasn’t clearly marked and we had... More 

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Level Contributor
11 reviews
4 of 5 stars Reviewed yesterday NEW

Wonderful,beatiful, and we'll kept.wasted a whole day of vacation.indoor Waterpark was nice.kids enjoyed it.great to stay prob.but would cost alot.i wouldn't suggest to go.people was friendly.parking terrible

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Egg Harbor City, New Jersey
Level Contributor
146 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was let down by Westgate this time (or that is the way I feel). Let me first start off with, I have used Westgate several times before and that is why I choose Westgate this time. The previous rooms were amazing. Sitting out on a deck in early morning with coffee looking over and seeing this incredible view or... More 

Was this review helpful? Yes 1
Jamesville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Visited Westgate in June 2015. It is so relaxing. The front staff especially Darlene Keech all of them are aiming to pleases the customers. The escorts that take you to your cabin are well trained and more than willing to help empty a full car which ours was. Thanks to Jesse for being so kind in helping us. People this... More 

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Dallas, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

We were having a wonderful trip to Gatlinburg until being sucked into this place. We did the 90 minute sales pick and tour. The free lunch was cheapest hot dogs and chips you would never buy at the supermarket. The unit we were showed was very nice. They are the most high pressure sales people. We bought the unit and... More 

Was this review helpful? Yes 7
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great place to stay. Rooms are nice and clean. Close to gatlinburg and pigeon forge. Trolley service to gatlinburg. Staff is very friendly and helpful. Pools, game room, fitness center, restaurants putt putt all on site and still growing. Lots of activities to do for kids at resort.

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Memphis, Tennessee
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was my families first time visiting a Westgate property and on the surface it was very nice. We were impressed with the rooms and loved that we were directly across from the upper pool. But they talked us into doing a "90 min" tour of their property and looked into their time-share option. The tour took over 3 hours... More 

Was this review helpful? Yes 12
Chicago, Illinois
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The rooms, amenities, and scenery were nice, but the timeshare presentations and promised gifts were all lies and a waste of 3 hours. The 90 minutes turned into 3 hours and the gifts were worthless. More time could have been spent enjoying the attractions. Concierge, Jay promised to be available to assist with any of your needs and left his... More 

Was this review helpful? Yes 5
Franklin, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The facilities are excellent with spacious and clean rooms complete with washer, dish washer and kitchen. Common resort areas are a definite plus and restaurants are about average in terms of quality and price. We drove in and arrived late to the 24hour checkin counter. Bell services were all but closed down so the lone bellman gave us a map... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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Valley Pool (7)

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