We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westgate Smoky Mountain Resort & Spa

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
Hotel website
Hotel deals
Special Price
15% off Room Rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Westgate Smoky Mountain Resort & Spa
Professional photos View all
Browse nearby
Westgate Smoky Mountain Resort & Spa
Write a Review

1,779 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (516)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

My Experience at the resort has been awesome, friendly staff, clean rooms, water park was fun but pricy. The only bad this was the smoke house grill was awful, service was terrible, food was terrible and the tables was dirty! I we never eat there again, however I will stay at the resort again..

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 days ago NEW

This trip was suppose to be my and wife and I first get away since having our second child. I would rather hang out with a screaming newborn and my hyper 5 year old. At least they are fun to hang out with. First off I tried calling the spa a week and half before our arrival, no answer after... More 

Was this review helpful? Yes 2
Adel, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great experience. We had two rooms with 7 total. It snowed 4+ inches and they kept everything salted and warm. I suggest this accommodation for everyone. It was the best snowy cold time we ever had. The high was 12 one day. We live i south ga and it was just what we al wanted. Even though it snowed and... More 

Was this review helpful? Yes 2
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort is beautiful. The walls are very thin you can hear everything around you. The views are amazing. Craig was very nice and helpful. The room was nice and the bed was comfortable. The roads were clear and safe despite the nasty weather.

Was this review helpful? Yes 2
Athens, Alabama
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Westgate Smoky Mountain Resort is located just a few miles from downtown Gatlinburg. The resort itself is beautiful, the complex is huge and the cabins are nice. My girlfriend got the room through Priceline. When we were checking in she was approached by a nice man offering us $100 to take a tour and get free breakfast and it would... More 

Was this review helpful? Yes 1
Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The room was more like an apartment which was what we were looking for being two family that wanted to stay close. The sap tub was great to keep the children entertained at night. The property had everthing that a family could want on it. There were shuttles that could be taken into what ever part of town.

Was this review helpful? Yes 1
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a priceline choice after searching for a couple of days. Have been coming to Gatlinburg all my life but have never stayed here. Must say first impressions are always important and Craig Oliver made that a positive expereience. He worked hard to find us the ideal place to stay with breathtaking views! They were amazing. The room was... More 

Was this review helpful? Yes 4
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our stay at WG Gatlinburg was great, we only had one small infraction which involved the arcade game credit card dispenser, and it took about 15 minutes for the bell hop to correct the situation, which ruined our happy hour as we had to wait for the error to be resolved. We stayed in the newest cabins on top of... More 

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

In Gatlinburg for Winter National Gymnatics Competition at Gatlinburg Convention Center.Initially booked stay at Wilderness in the Smokies Resort which is adjacent to the Gatlinburg Convention Center where Gymnatics Competition was being held.Learned just prior to our trip that some of the Wilderness at the Smokies Resort staff were not being honest with booked and potential patrons (see reviews) about... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I love the Gatlinburg/Pigeon Forge area ! This was our first stay at The Westgate and we were more than satisfied with the entire resort. From the room, to the staff, all the way down to the everyday upkeep of the property was excellent. They ensured the roads in the resort were safe to travel during the... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Westgate Smoky Mountain Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Water park(61)
  • Very nice(32)
  • Pigeon Forge(27)
  • Time share(19)
  • Sales pitch(9)
  • Golf cart(8)
  • Full kitchen(6)
  • Indoor waterpark(4)
  • Great view(3)

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 769
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, TripOnline SA, Orbitz, getaroom.com, Hotels.com, Odigeo and Tingo so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#18 Romantic Hotel in Gatlinburg
#18 Family Hotel in Gatlinburg

992 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (617)
Pool/beach area (30)
Family/play areas (10)
Hotel & grounds (114)
Room/suite (176)
View from room (83)
Dining (29)
Bathroom (24)
Business center/function rooms (1)
Other (150)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (317)
Amenities (69)
Family Deluxe Villa with Balcony (39)
One Bedroom Deluxe Villa with Balcony (38)
Restaurants and Bars (18)
Rocky Top Pool (9)
Suite Villa with Balcony (47)
The Hotel (23)
Two Bedroom Villa with Balcony (67)
Valley Pool (7)

Management photos: Courtesy of the property manager

All management photos (58)
Hotel & grounds (27)
Pool/beach area (9)
Room/suite (5)
Other (17)
Hotels you might also like...
Check In Check Out
Price Your Stay