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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
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15% off room rate
Best prices for:1 room 1 adult
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Westgate Smoky Mountain Resort & Spa
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2,395 Reviews from our TripAdvisor Community

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A TripAdvisor Member
1 of 5 stars Reviewed yesterday NEW via mobile

We have been traveling to Gatlinburg for about 25 years and love it. While Westgate has absolutely beautiful time share condos and the views are breathtaking the obnoxious, pushy sales reps diminishes the pleasantries!!! Westgate's '90' minutes turns into a 4-5 hour battle to get the hell out of there!!! Your personal 'guide' repeatedly left the table & brought back... More 

Helpful?
Thank A TripAdvisor Member
Lena, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We did a time share exchange thru interval with no issues. The concierge showed us to our room and we were quite pleased to find that it was better than than what we were expecting. We did a 90 minute "tour" of the place in order to get free water park passes and free wifi. It ended up being 150... More 

Helpful?
Thank Chad K
Pensacola, Florida
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked a two bedroom with laundry facilities. On arrival the two bedroom we received was not the one we had booked. Within 15 minutes are concierge, Oceana, had the entire problem solved. One fireplace pilot light was not working, the adjoining doors needed to be unlocked, and we also needed a high chair. She had all these things dealt... More 

Helpful?
Thank Laura H
Kings Mountain
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We loved this place, but... We were unable to sleep well due to the noise of footsteps in the unit above us, the floors also creaked under the footsteps, and we heard the sound of chairs scraping across the floors. Our upstairs neighbors checked out during our last day there and we finally had a good night's sleep. The floor... More 

Helpful?
Thank hadassahgk
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

So I realize this is one of the best LOOKING places in Gatlinburg. Do not be fooled. I had originally booked us a 3 BEDROOM for a bachelorette party. We got there, the bellhop took us to our room and it was 3 SEPERATE ROOMS! They falsely advertise on their website and do not put that when booking multiple bedrooms... More 

Helpful?
3 Thank Liv C
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your feedback. Although it is less than clear as to what may have occurred with your reservation upon check in, we want to apologize for the inconvenience that you may have experienced. Our online marketing team assures our websites are easy to manage and understand for any potential guests that are booking at our resort. We... More 

Holland, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff gives you the VIP treatment. We had our own Concierge.There is a onsite Water Park. We stay on the 4000 level. The view of the Mountain was incredible. The Gatlinburg / Pigeon Forge area is very touristy. Lots of great restaurants and variety shows. Wineries and distilleries are in abundance and they have free wine and moonshine tasting.... More 

Helpful?
Thank BeaufordJ
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your comment. We are beyond thrilled that you enjoyed everything we have to offer. It is great that enjoyed our convenient location as they are so many things to do around the area. We are pleased to know that you found the view of the mountains to be incredible from the unit in which... More 

Church Hill, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

So we booked a room for a two nights stay and the rate was $99.00 per night. It was suppose to include two passes to their indoor water park. But when we check in they tell us that we get a buy one adult admission and get a child free voucher (it was just me and the husband). Then during... More 

Helpful?
3 Thank Rebecca B
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate you sharing your feedback. We are a timeshare and offer guests the opportunity to take a tour and experience what we have to offer, and with that, receive certain incentives, with no obligations to purchase. The presentation is optional for owners and guests with the exception of those who are traveling under a special package deal in which... More 

Columbus, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Very beautiful! There was some construction being done to expand and add some more amenities to the resort when we visited (they don't expect it to be finished for a few years - the construction isn't "in the way" unless you stay higher up on the mountain). We stayed in a basic studio room that had a queen sized bed,... More 

Helpful?
6 Thank RobinNCassady
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing for extended review regarding your stay. It is unfortunate to hear that the unit in which you were assigned was not to your liking. While specific room assignments are not guaranteed, please keep in mind that you are able to request for a ground floor unit or a particular building upon booking your reservation. Our staff... More 

Sharps Chapel, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is awesome! The location is beautiful! The staff was friendly and very helpful! There is a inside water park that is wonderful! This resort has everything that you need without leaving the premises. There is a restaurant and a lounge, and a area where you can get grocery supplies. The only thing I would like to see them... More 

Helpful?
2 Thank TennesseeMama1954
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your review with us. It is pleasing to know that you enjoyed a wonderful vacation experience with us and that you and your family were able to have a blast at Wild Bear Falls Indoor Water Park. We are thrilled to see that you were able to visit our restaurant and enjoy a delicious meal with... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Called front desk to ask what is the "elevation" for the resort. Front desk person was just rude said she doesn't know what that word means. I nicely explained it is the feet above sea level. (Gatlinburg has huge variances of elevation). I was put on hold for awhile and she came back and rudely said 80 feet above sea... More 

Helpful?
3 Thank Colleen H
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