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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
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1 room 1 guest
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Ranked #27 of 86 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
John S Indianapolis, Indiana
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2,188 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was my first time visiting Gatlinburg, Tenn. and or the smokey mountains and it was the best 3 days that my wife and I had in quite a long time. This place was fabulous and we are already planning on going back "soon".

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

The place is very well maintained, if you ever need anything, they will be there within 10 minutes and the place is very clean. There are shuttle buses to take you all over the property, that is nice. If you go in prime time, parking can be a bit tough. That's where the shuttle comes in real nice. Stay parked... More 

Was this review helpful? Yes 1
Carthage
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is our second stay at the Westgate. Last September (2014) at a conference, we were in a one bedroom about middle of the complex, and this year, guests in an owner's timeshare, (Aug 2015), we were in a deluxe one bedroom at the very top of the hill, right across from the swimming pool. The resort is nice and... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for being our guest and providing a review on your stay at the Westgate Smoky Mountain Resort. We do apologize for any disturbance caused by noise from nearby and/or adjoining units. We are aware that some of the buildings on property receive a weak signal for the Wi-Fi and we are currently working to find a solution. We... More 

new york
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

resort has nice views and the new pool is beautiful...waited forever for a shuttle to get around...no activities to do at the resort.... everything costs money...going once but don't see a reason to come back....

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your thoughts on the Westgate Smoky Mountain Resort. We were shocked to hear that you found there to be no activities to do at the resort as we offer restaurants, a day spa, a water park, pools, mini-golf, a kids club, game room, and more. Regarding the wait for the shuttle, the shuttle makes its rounds... More 

galveston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The place is an absolute zoo! Very poorly managed. It was hard to even know where to park at this place to check in. First off, I booked the room thru priceline after researching pet friendly hotels. when I check in I mention this and the lady says sign this waiver and pay $170 no refundable fee for the small... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We've stayed at Westgate in Gatlinburg, TN 3 times now. My parents are owners and take our whole family there on vacation every summer. We absolutely love the time spent with family on each of these trips, but hate the hassle of dealing with Westgate's "system" and employees. We've have never had a smooth checkin. We book anywhere from 8... More 

Was this review helpful? Yes 2
West Chester, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great place to stay, we had a terrific vacation. Views are beautiful and all of the staff are great. Food at the Smokehouse Grill was great, our server Summer was terrific. The accommodations were very well kept. We had fun in the on site Water Park and will definitely be coming back with the kids! Rebecca in the Mason Jar... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your fantastic review of the Westgate Smoky Mountain Resort. It goes without saying the amount of gratitude we feel when reading that you plan to return to our resort as the result of a great stay. Your comments on the service provided to you by Summer and Rebecca will be shared with our management team. Once again,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great place to stay. Clean, friendly, beautiful view. Tons of stuff to do and not even leave the property and more yet to come. This was my 1st time to Gatlinburg but this stay has for sure made sure it will not be my last.

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for letting us know about your first ever, Smoky Mountain experience. We are happy to hear that you enjoyed everything from your unit to the on-site amenities, and everything in between. We are glad to hear you plan to return to the area and invite you to stay with us again when you do. Sincerely, Anja More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This place was amazing over looking the smoky Mountains! The cabins were beautiful and very comfortable. Plenty of activities to do here, no need to leave the compound. The dinning was great, plus they would deliver to your cabin if needed. They have a full shuttle service that runs every 10 minutes. Water park is pretty awesome my kids loved... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your kind words on the Westgate Smoky Mountain Resort. We strive to be an all-around full service resort providing on-site dinning, a water park, restaurants, and day spa. We are thrilled you had a great time and we hope to welcome you back again soon! Sincerely, Anja More 

Lewisburg, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great place and staff is friendly makes you feel at home The water park is great as well loved pizza from thesnack bar at the water parliament! Staff is very helpfull and look forward to getting back next year!

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your excellent stay experience at the Westgate Smoky Mountain Resort. We are always pleased to hear when our beautiful facilities and our courteous staff were able to provide you with an excellent vacation. We trust you will continue to stay with us, enjoy more of our services, and Westgate Resorts hospitality. Sincerely, Anja More 

Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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