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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
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Ranked #24 of 88 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
jedwards11 Wilmington, Delaware
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1,922 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilmington, Delaware
2 reviews
4 of 5 stars Reviewed yesterday NEW

We had a beautiful view of the Smoky Mountains. The staff was extremely accommodating for our little ones. They offered high chairs and cribs when they realized how young our children were. The main restaurant on property the food was good, but the service left a lot to be desired after a long day of traveling. We were sat right... More 

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Sutton, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family of four just got back from a week at Westgate Smoky Mountain Resortt and had a great time! We had a top level 1 bedroom full suite with another smaller 1 bedroom suite lockout unit located in the 400's section of this massive resort. Our unit was clean and spacious. We saw a bear on property which was... More 

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Bloomington, Indiana
Contributor
17 reviews 17 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

At first we were super excited to be guests of this resort but the excitement quickly dwindled after checking in. The rooms were not very well insulated for them to be made of log. Every time the neighbors would come and go you could hear them talking. Every time they flushed their toilet of turned on their shower you could... More 

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Long Island, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have family in Sevierville TN - so this was to be our first trip to TN - We booked at Westgate Smoky Mountain Resort & Spa for 4 nights 5 days. Well, let me tell you, this is a first class place - the grounds are breathtaking and the view from our villa (4 bedroom 4 bath) rental was... More 

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Lima, Ohio
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I have owned with Marriott Time Shares for 10 years plus I have traveled to many different hotels for short and week long vacations and business trips and I have NEVER had to call Security ever....but the noise level happening until 1am by the other families in our building in the units above and below us....REDICULOUS!!! And I believe they... More 

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Maryville
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed there as an exchange with our time-share resort. The staff members were all very friendly. Golf cart drivers as well as other workers would wave as we went by. The cabins are very nice, and the view is fabulous! This resort is across from the Gatlinburg Visitors' Center, but is between Gatlinburg and Pigeon Forge. We had a... More 

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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The "lodges" are located between Gatlinburg and Pigeon Forge, which makes it easy to visit either tourist zone. The rooms are really quite nice, though the party next to us was having a all night party and we could hear it all night. I took my 9 year old daughter and she really loved the Indoor water park. I hesitate... More 

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Dayton, Ohio, Usa
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Very nice place to stay without being a owner..Stayed at the resort April 17-20. Very nice staff,especially Ms. Ambroz and other staff we encountered on check in. Will stay here again next time I'm in Gatlinburg.

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Wilkesboro, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My family stayed at the Smoky Mountain Resort from April 15 2015 through April 18, 2015. This was our second stay at the "resort" due to our first visit was exceptional. However, on this stay we signed up for the promotional tour which was to take place on April 17, 2015 at 2:30pm. We arrived for the tour promptly at... More 

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Hotel Review Summarization

What travelers say

  • Water park(53)
  • Very nice(27)
  • Pigeon Forge(24)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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