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Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
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Ranked #23 of 89 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
David P
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1,991 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed yesterday NEW

This is our third stay and it was the best. We had a great concierge, David Costello. He was always available when needed anything. Our granddaughter was with us this time and she had a great time at the water park. At check in I requested a room change due to health issues and within 20 minutes we were taken... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Jackie W This resort is very comfortable, clean and entertaining. You can park your car for the weekend and have enough to do on property and take the shuttle if you want to go into town. We had a great time!

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Greenville, South Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just got back from a weekend get away. We did not do the time share special. We had a nice room (fridge/micro). It was nice just to take a shuttle to the main water park. I would think winter time would not be great taking a shuttle after riding water rides. Lines were not long to get on rides.... More 

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Kettering, OH
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a beautiful resort. the room we were in was very clean, and well stocked. The good AND bad: It's rustic, and VERY hilly, so be prepared for that. There are golf carts and shuttles running all the time, so you will want to use them, unless you are really ultra into exercise! That said, it's beautiful, and peaceful,... More 

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Hamburg, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Peaceful and restful resort. Huge rooms and awesome views. Well maintained and well stocked. Only issue we had the entire week we were there was check in. It was sooooo slow. My husband and his sister were both handicapped and standing in line at check in for over an hour was just not acceptable.

Was this review helpful? Yes 1
Murfreesboro, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed with my niece at your resort. I wanted to commend one exceptional employee, Donnie Coleman, who went out of his way to make us feel welcome and helpful during our entire stay. He picked us up to keep us out of the rain, helped us to locate a handicap parking cone, making sure we were comfortable.

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Louisville, Kentucky
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This is a time share property. We had points we had to use, so we chose this place because we had never been to Gatlinburg and they had rooms available. Check-in is at 4pm. I had checked in online to save time. Not. It still took us about an hour to get helped. After that, we had someone from the... More 

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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Must say, this is the place to stay while in the smoky mountains! Astounding resort. Well manicured facilities. It is only too bad that I only booked 3 days there! Donnie Coleman made sure that our stay was beyond expectations and he was very eager to assist in any way! This is a 6/5 star in my books!

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Senior Contributor
28 reviews 28 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stated here at the end of January, and I have to say the place is beautiful, a one bedroom has everything you can possibly need and more! The staff was always friendly and attentive! I can not remember everyones name but front desk agent and her supervisor, a security guy who helped look for my husbands chain which we... More 

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Chambersburg, Pennsylvania
1 review
3 of 5 stars Reviewed 5 days ago NEW

The rooms were clean and stocked with towels and other necessities. When we arrived, Donnie Coleman did an excellent job of making us feel welcome and showed us everything about the resort area. He was the most helpful employee we experience during our stay. We didn't spend much time in the rooms but when we did it was comfortable. There... More 

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Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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Valley Pool (7)

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