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Westgate Smoky Mountain Resort & Spa

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915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort & Spa
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Ranked #23 of 87 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
marciawj
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1,838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

WestGate is awesome I really enjoyed my stay I will be back my entire family enjoyed our stay the staff was fantastic the grounds were nice the cost was affordable we cant wait to come back hopefully it will be this summer to enjoy the water park more and the amusement park in the area im glad I found this... More 

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Memphis
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

My family decided on a last-minute trip to Gatlinburg for Spring Break 2015. Westgate came up as a good family destination and fell within our price range. We booked our room, and a day later booked an additional room for other family members from another state. I wasn't sure what to expect given the last-minute changes/bookings and seemingly easy accommodation... More 

Was this review helpful? Yes 1
Greensboro, North Carolina
Contributor
20 reviews 20 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed in the 500 building during my last visit to Westgate Smoky Mountain Resort. The view from the top was phenomenal. The customer service here is always great. In the 500 building, the 1 bedroom unit was huge, and included a jacuzzi tub and a fireplace. Make some time to sit on the balcony and relax too. I've stayed... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

We ate dinner.It was OK but not as described on menu. Went in for breakfast because in the room it said all you can eat pancakes $4.99. They did not offer that but had a buffet with food that looked like it had been there for hours. Asked for fresh eggs and they brought them to our table and they... More 

Was this review helpful? Yes 2
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second visit to this resort. We first visited here in 2014 and stayed in a studio. That review is also posted here. This year we returned with our 3 children (ages 2, 6, and 10) and stayed in 2 one bedroom units (1 bedroom deluxe and 1 bedroom standard). These are the 400 series units. Summary: We... More 

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Senior Contributor
39 reviews 39 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Love this place. Fully furnish with everything. It has a water park and daily activities. It's close to everything, the hotel is visited by many because they sell it as a timeshare. We don't own it has a time share but it's good as well too. It also has a restaurant and store in the resort.

Was this review helpful? Yes 1
New York City, New York
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall, the stay at Westgate was very good. It was the offseason so the hotel restaurant and bar had shorter hours but that was fine. The studio room, while slightly outdated, was quite spacious and had everything that one needs in a room. Have the kitchenette was nice so I could cook a quick breakfast before a day of hiking.... More 

Was this review helpful? Yes 1
Fraser, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We love the look of the log cabins! What a great Smoky Montain feel. We recommend taking the Gatlnurg bypass to get right into the National Park. The location between pigeon Forge and Gatliburg gave us lots of options.

Was this review helpful? Yes 1
Hickory, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

When we arrived at the resort for our weeks stay, We were greeted by the front desk as "What's up?" I stated "We are here to check in." Our room was not ready, well I didnt frown too must because our check in time supposed to be 4pm and we arrived at 3pm. While I was waiting outside for my... More 

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Saginaw, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We love coming to Gatlinburg each year and to the Westgate Smokey Mountain Resort. It is always a treat to stay and spend time downtown shopping. The staff is very good and the amenities are the best. My granddaughter loved the water park and can not wait to see what they add here soon.

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Water park(58)
  • Very nice(30)
  • Pigeon Forge(26)
  • Time share(19)
  • Sales pitch(9)
  • Golf cart(8)
  • Full kitchen(6)
  • Indoor waterpark(3)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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Two Bedroom Villa with Balcony (67)
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Valley Pool (7)

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