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Westgate Smoky Mountain Resort & Spa

3.5 of 5
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915 Westgate Resort Rd., Gatlinburg, TN 37738
Westgate Smoky Mountain Resort & Spa
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Ranked #22 of 87 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
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2,058 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

Great place to stay. .the air is breathtaking. So much to do staying at the west gate resort the people are friendly. The little creeks that run almost every where is so refreshing hiking is sure to be on your list. Sugar lands downtown is a must to visit. The shows is spectacular of course zip lining in tenesse is... More 

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Seattle
1 review
1 of 5 stars Reviewed yesterday NEW

My room felt like a dungeon. It was below street level; you had to walk down steps to get to the room; there was very little natural light into the room and the windows faced a concrete wall. The ceiling is shorter than normal making it feel claustrophobic. Being in the basement mean there's naturally no balcony or patio, and... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hi resort is nicely placed and good rooms with amenities in good shape however service takes away all credit . Our room got cleaned once in 3 days that too only bedroom ! Living area untouched . We need to call 1234 their service no hell lot of time . Price is too much good only if u get some... More 

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Locust Grove, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here June 21-28 and we were told that check in was at 4 pm. We arrived at 4:45 to be told that our unit was not cleaned and that we would have to wait. We did not get to check in until almost 6 pm. There are way too many condos in this resort and not nearly enough... More 

Was this review helpful? Yes 2
North Lincolnshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel... this place is lovely, its got a fabulous water complex, great gym, lovely staff, nice bar with veranda outside, great outdoor swimming pool. We drove but, there is a bus that takes you into town for all the great things to do. Meals in the restaurant are nothing special but ok if you can't be bothered to go into... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your review. We’re glad you enjoyed the many things we have to offer. As you mentioned, we have many resort amenities the entire family can enjoy such as our pool, indoor water-park, and recreational facilities. As a timeshare resort, we offer guests the opportunity to participate in our tours and receive certain incentives, with no... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Everything was nice in the unit great location and the check in agent Lynda was very nice and very knowledgeable the water park was small but ok other than you having to pay to go use it it's a Time share so beware they try to get you to buy in

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

location. Although our water park is connected to the resort, it is also open to the public. As a timeshare resort, we offer guests the opportunity to participate in our tours and receive certain incentives, with no obligations. We hope you come back and visit us again soon! Thank you so much for your feedback. It’s great you enjoyed our... More 

Grovetown, Georgia
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 days ago NEW

I don't know what other people experienced but my family love our stay. The most relaxing and exciting time for my family was the Wild Bear Falls Water Park. It was awesome and the family loved the water slides, pool and lazy river. The snack bar was also good and their prices were ok. We had an entire floor which... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

It’s wonderful to hear you had a fantastic stay with us. We’re glad you enjoyed our accommodations such as our spacious units and resort amenities. It’s great our staff was able to provide you with a late check out. We feel honored you would recommend us and we hope to see you again soon! Best Regards, Lissy More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We are owners at this resort and LOVE the charming decor and amenities offered to guests and owners. In honesty, summer is NOT the best time to visit. The resort property is very busy and this is not a good time to be "in a hurry." There are many families and children, so if that is not to your liking,... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your experience. We love to hear when our guests and owners have an enjoyable stay at our resort. It’s great to hear you enjoyed our units and found our staff to be helpful and responsive. As you mentioned, we are during busy season but we continue to work hard on exceeding all our guests... More 

Dallas, TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

The grounds are beautiful. The rooms are nice. Food onsite is marginal, but you are five minutes away from Gatlinburg and about 10 from Pigeon Forge. It felt like a mountain log cabin, but had city amenities. Trolley/shuttle to places leaves much to be desired. And we could hear the people on the 3rd floor walking from our first floor... More 

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Greenville, South Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Pros: Good location, nice amenities, newer than most places in the area. Cons: Golf carts EVERYWHERE that slow down traffic within the property to a crawl - very frustrating if in a hurry. Very very slow internet. TV service would have been poor even in the 1980s. They also keep building and expanding constantly and now to the point where... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. We’re glad you were able to see some positives in our resort and the accommodations. Allow us to apologize if parking caused any inconvenience during your stay and if you also experienced issues with the TV and Wi-Fi. We have several shuttle service stop throughout the property to assist our guests getting to and from... More 

Hotel Review Summarization

What travelers say

  • Water park(51)
  • Very nice(25)
  • Pigeon Forge(23)
  • Time share(16)
  • Sales pitch(9)
  • Golf cart(7)
  • Full kitchen(4)
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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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Valley Pool (7)

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