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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Ranked #21 of 86 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
Sherry J
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1,524 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (438)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

We visit Westgate Smoky Mountain Resort for one week each year. We always have a wonderful experience. Ownership at this resort is so versatile. For example we have the benefit of staying in different units which makes it a wonderful different experience each time. The accommodations are always top notch. We visited last week and had a wonderful time. Oliver... More

Was this review helpful? Yes 1
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed in the resort in early September. This was our first time there. The staff was exceptionally friendly. We had cheeseburgers from the onsite restaurant, and they were very good. We had a corner unit with a wrap-around deck. The accommodations were excellent. The rooms were spacious and clean, and the bed was quite comfortable. It is close to... More

Was this review helpful? Yes 3
Evansville, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We have stayed here two years in a row now. It is such a nice place to stay. The staff is wonderful! Great place to bring the kids. It is so close to everything. Love the waterpark! My daughter loves coming. I am going to love all the new amenities that are coming. My husband and I loved it so... More

Was this review helpful? Yes 2
Danville, Kentucky
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Recently vacationed in the Smokey Mountain area. Stayed at Westgate Resort properties. Was pleased with the accommodations even though we had reservations for a Deluxe 1 bedroom with 2 queens size beds instead we had 2 full size beds. We decided the staff had been very friendly and accommodating we would overlook the mix up. That is until we arrived... More

Was this review helpful? Yes 1
Richlands, Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Westgate Resort in Gatlinburg is phenomenal!!! No place I have evert stayed---ANYWHERE---has ever been as friendly, polite and genuinely kind! You cannot drive thru the resort or in and out of it without a dozen waves of hello from the resort employees you pass by!! It honestly feels like coming home every time you enter the resort! Pour rooms... More

Was this review helpful? Yes 1
Fairfax, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the first resort that looks as good, if not better, than the pictures online and in brouchures. Extremely friendly staff and an excellent location to explore the Great Smoky Mountains and the towns of Gatlinburg and Pigeon Forge. You can hike in the mountains in the morning and see a great show that night. The resort is only... More

Was this review helpful? Yes 2
Indiana
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This resort is fantastic with the friendliest staff I have ever seen at any of the numerous Westgate resorts. It is located close to Gatlinburg and also to Pigeon Forge with plenty of entertainment options. The log type buildings are beautiful with interiors to match. The water park is huge and the kids loved it. The several on site restaurants... More

Was this review helpful? Yes 2
Lawton, Oklahoma
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Some of my family brought me along with them to stay here. I enjoyed it. It has nice things to do around the resort. It's got an indoor water park which is nice for the children. The rooms are small if you have 4 or more people. It is hard to find though it is way back in the woods.... More

Was this review helpful? Yes 2
Argillite, Kentucky
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We are Westgate owners and have been since 2007. We usually stay in September and always get a concierge update. This time with the update we got news we have status and got into the upper buildings for a song! We are so pleased we got this upgrade. We love the area and love the fact that we can trade... More

Was this review helpful? Yes 2
Wayne WV
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We left another hotel in Pigeon Forge last night due to numerous issues & came here. Other than a glitch with check-in due to us booking so late, it's fabulous! My husband explained to the front desk staff the horrible experience we had at Hotel Pigeon Forge. And due to this & the issues with check-in, they upgraded our room... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Water park(76)
  • Very nice(42)
  • Pigeon Forge(39)
  • Time share(23)
  • Sales pitch(11)
  • Golf cart(9)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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