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Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort
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Westgate Smoky Mountain Resort
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1,586 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
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Lakeland, Florida
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

We stayed at the resort for 5 days to see the fall colors in and around Smokey Mountain Park. Westgate resort was a beautiful resort with a wonderful staff. The rooms were very clean and well appointed. Just be careful where they put you, Our room was below ground level and our only view was of a concrete wall, so... More

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5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My wife and I desided at the last minute to head into the smoky mountains and came across Westgate as we are over at lake Norman on holiday from Scotland. What a find from the moment we arrived until we left our ever need was catered for. The cabin we were in had everything you could have wanted very clean... More

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Clarksville, Tennessee
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

This trip was a pre-paid VOA. We paid $975 for a week as a "trial owner". This gave us free waterpark passes for the whole week at any Westgate resort, at any week. We were treated great, and the resort was beautiful. I loved the trolley that took us wherever we needed to go within the resort. The drivers were... More

Was this review helpful? Yes 1
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great experience. The room was spacious, clean, and comfortable. It was crowded, but that is to be expected in October. We did not use the services at the resort, so I didn't have any real contact (besides check-in) with the staff. We stayed in the 400 cabins with a breathtaking view and away from the crowd. I... More

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Herzliya, Israel
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have stayed in this resort in Sep. 2014 for 3 nights. This is the best resort in the area. Great location. Wonderful stuff. Comfortable large room with all required facilities. Excellent hospitality. Highly recommended.

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4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We own here and come every year. I have noticed an improvement in overall customer service in the past 2 years. The resort is very busy and using the shuttle is a big help. There is something for every one to do on property and Pigeon Forge and Gatlinburg are just a short drive or trolley ride away. Shopping,dining and... More

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5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a beautiful resort but is very,very busy. Parking and maneuvering around the resort is difficult because everything is so bunched together. However, the condo we are in is spectacular. I have no complaints at all about our unit and the staff that we dealt with were spectacular. Even offered to help us in with our luggage.

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Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The resort was awesome. The staff is very professional and helpful. Would definitely recommend to all family, friends, and others. Great amenities and facility is wonderful. Spectacular view and staff was very informative. Spa was astounding experience.

Was this review helpful? Yes 2
Terre Haute, Indiana
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Westgate Smoky Mountain Resort is located in a picturesque spot in the mountains, and the property, itself, is very impressive. The buildings and grounds are clean, and the rooms are spacious with all the necessities of home (e.g., full kitchen, washing machine). We left the property disappointed, however, because the service at the resort was poor and our room was... More

Was this review helpful? Yes 4
Paris, Kentucky, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Was a great place to stay and all staff will welcome you and care about you the whole time your there. Everything about this resort was great, your taking care of from the time you get there till you leave. Love the shuttle service it was great and got you where you needed to be. The mini store was great... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Water park(75)
  • Very nice(41)
  • Pigeon Forge(38)
  • Time share(23)
  • Sales pitch(11)
  • Golf cart(9)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • Parking lot(5)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

711 photos of this hotel

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Hotel & grounds (90)
Room/suite (146)
View from room (66)
Bathroom (18)
Dining (19)
Pool/beach area (20)
Family/play areas (8)
Business center/function rooms (1)
Other (176)

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The Hotel (23)
Restaurants and Bars (18)
Amenities (69)

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All management photos (58)
Hotel & grounds (27)
Pool/beach area (9)
Room/suite (5)
Other (17)
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