We own several Marriott timeshare weeks/locations and therefore are used to staying in very nice accomodations. When we exchanged our gold star resort week for this interval gold star resort we expected something quite nice. Then we looked at the reviews on this site and began to have some second thoughts. Unlike many of the previous reviewers' experiences we found... more

Our rooms were clean and well furnished. When the guide found out we were renters instead of owners the high pressure sales pitch kicked in. We finally got rid of her and enjoyed our day. The next morning at 8am, our doorbell rang and before we could get to the door, two security guards had let themselves into our room!... more

the place is nestled in the Smoky Mountians National Forest, just outside of the Park entrance...you have Gatlinburg to shop, eat, and the park to venture and hike, you also have Pigeon Forge to also shop, eat and see shows at. There's so much to see and do there, you need almost 2 months to see most of it, and... more

One of the things we were looking forward to was having a nice meal in our room. The webpage and our Salesman said the restaurant was room service. The webpage says 'In room dining options include pizza, chicken or our award winning ribs and a variety of items from our Smokehouse Grill menu delivered right to your cabin.' Not so.... more

This resort has it's own personality and is stretched over 240 acres. You are not stuck in one big square building with an elevator. These condos are styled like cabins. There are plenty of activities for children and adults. You have your own concierge there for the week to help you find your way around the area and with groceries.... more

This was our first time staying. We are owners. The view was great. Our room was located at the very top, so the newest cabins available. The view was wonderful. You are reminded why it is the Smokey Mountains as the smoky mist hung around the mountain tops in the early mornings. The walls are a little thin. We could... more

Decent hotel but you need to understand that it's a gigantic resort, not a normal hotel property. Things are so far from many rooms that you need to use the resort's free shuttle service to get to the facilities. Also, bears come out at night into the property. You should not walk the paths at night. Great staff but impossible... more

My dream vacation from when I was a little girl was to spend a week in the mountains with someone I love. I finally got my dream vacation. From the moment we drove into the parking lot we were greeted by friendly employees. My reservation was exactly as they said it would be, it was fast and we were in... more

We are westgate owners at a different location,traded part of our lockoff for this. They booked us into a studio which is deff. not what we own. Called on 8/17/09, & was told that problem was fixed & didn't need new reserv. letter. Upon check-in they had us in studio & of course I didn't have name of lady I... more