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Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort
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Westgate Smoky Mountain Resort
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1,594 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

As guests of an owner I am at a loss to understand how anyone could complain about this resort. The rooms are well-appointed, the staff are all ready to serve, and the site has picturesque views of the Smokies. Granted we did not have to endure any sales pitch which I am sure must be the turn-off for others. Tip:... More

Was this review helpful? Yes
Castalian Springs, Tennessee, United States
1 review
1 of 5 stars Reviewed yesterday NEW

My wife and I scheduled our anniversary get away with this hotel on Oct. 12 for the 18th. We booked through Expedia. After driving from Nashville and sitting in traffic through Sevierville and Pigeon Forge we found the Westgate about 7:30PM and attempted to check in. The reservations clerk and desk manager told us our reservation was for Oct.12 and... More

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2 reviews
3 of 5 stars Reviewed yesterday NEW

We bought a stay here through a travel membership we have. We have used this many times at timeshares and never was hassled about attending a presentation. We were immediately targeted by a member of the "concierge" staff. He was to show us our room and take care of us during our stay. He said he was not in sales.... More

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Detroit, Michigan
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I am a Westgate owner, I'm actually an original owner for Gatlinburg. I've owned since 1999. Customer service is horrific. Plan on a good 1+ to book a room or even ask a general question before arriving. The rooms are nice. They just aren't what you bought. To this day, I have never seen my 3bedroom unit. I hate the... More

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Benton, Kentucky
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've never been to a resort like Westgate. The aminities were surperb! We had a luxurious room that proved to be a perfect getaway for our honeymoon. The staff seemed genuinely happy to serve us. They were incredibly polite. We recieved more waves, introductions, and helpful resources/tips from the hotel staff than all other resorts I have attended. Our bell... More

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Mount Vernon, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stay at Westgate Resorts 4 days in October of 2014. It was a awesome stay and they really know how to treat you. The Resort is the best that you will ever stay at any where. The food is awesome and the staff there is also great. The bar is a great place to have fun... More

Was this review helpful? Yes 1
Smyrna, Tennessee
1 review
4 of 5 stars Reviewed 2 days ago NEW

The resort is very nice and well maintained. Owners have benefits that are part of their package. If you stay here without owning you have to pay for the park and wifi. This resort is well maintained and clean. Very friendly and courteous. But when you visit the sales people just remember they are there to make a commission. Push... More

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WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank your for your feedback. It’s great to read that our owners find our resort very nice and well maintained. We certainly recommend to all of our owners to read their contracts and double check on their purchases before signing anything. If during the buying process there is any questions, our staff is more than happy to help answer them.... More

Chattanooga, Tennessee
Reviewer
4 reviews 4 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My favorite part about WG Smoky Mountains is easy access to Smoky Mountain National Park. One can use the bypass to SMNP, and avoid Gatlinburg traffic, and on the way down the bypass rejoins right about at the WG entrance. WG is surrounded by protected land so it will always feel natural. If you are there for the Smokies, WG... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for sharing your vacation experience with us. We are very happy to read you enjoyed your visit and appreciated the Westgate Smoky Mountains Resort and Spa. As you mentioned, our resort is in the perfect location close to Smoky Mountains National Park and tons of unique activities. We hope to have you visit us again in the near... More

Lakeland, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the resort for 5 days to see the fall colors in and around Smokey Mountain Park. Westgate resort was a beautiful resort with a wonderful staff. The rooms were very clean and well appointed. Just be careful where they put you, Our room was below ground level and our only view was of a concrete wall, so... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for sharing your concerns with us. Westgate Smoky Mountains Resort and Spa takes all of our guest’s suggestions very seriously, as we are always looking to make each guest experience a memorable one. Please be advised if you would like a certain room location you are able to request this upon booking or while checking in. We try... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I desided at the last minute to head into the smoky mountains and came across Westgate as we are over at lake Norman on holiday from Scotland. What a find from the moment we arrived until we left our ever need was catered for. The cabin we were in had everything you could have wanted very clean... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

We are pleased you have discovered Westgate Smoky Mountains Resort and Spa. We offer the perfect place to stay for visiting the Great Smoky Mountains, Gatlinburg, Pigeon Forge or any of the other fun attractions. We strive in customer service and it pleases us to know that our staff was more than accommodating to you. We look forward to welcoming... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(75)
  • Very nice(41)
  • Pigeon Forge(38)
  • Time share(23)
  • Sales pitch(11)
  • Golf cart(9)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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