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Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort
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Westgate Smoky Mountain Resort
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1,724 reviews from our community

Traveler rating
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    382
    252
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    218
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

A must visit for all! We had an awesome experience. Our condo was very clean and inviting. Bellman was Bryce Wayment he was awesome hands up! He should be a customer service manager he was very thorough and extensive with assistance.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

My family was on vacation in Gatlinburg and intended to take a tour of the 'resort' in returrn for discounted attraction tickets. We gave them an $80 deposit with full intention of going (mind you, there is NOTHING on my receipt say that i could not cancel or what their cancellation policy is). Long story short, I hurt my back... More 

Was this review helpful? Yes 2
Atlanta, Georgia
Top Contributor
75 reviews 75 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I visited on this past weekend. I found them online at the last minute. We had to sit through one of the longest sessions ever. The manager was extremely rude when we opted out of purchasing a time share. I would suggest that they teach him better customer service. The hotel is in the process of being updated but the... More 

Was this review helpful? Yes 4
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for advising us about your recent visit. We apologize if a member of our sales team made you uncomfortable-that is not our intent. We appreciate you bringing this to our attention, as we will work to ensure this does not happen again. We certainly give you the opportunity to attend one of our timeshare presentations however that is... More 

Miami, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed in a One Bedroom Villa and it was amazing. The room was super nice, clean and beds were comfortable. The hotel is very well kept. We got there at 4am the day before our checking and they gratiously gave us the room for only an early checking fee. Manager was friendly and very accomodating. Room was fully equiped.... More 

Was this review helpful? Yes 2
Charlotte, North Carolina
1 review
3 of 5 stars Reviewed 6 days ago NEW

This place is beautiful and we had a really great stay aside from a few minor things. Like everyone else has mentioned it was very loud, we could hear the people above us and whomever was staying in the adjoinnig room. The people above us were so loud at one point it woke me up out of a dead sleep... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your input. It pleases us knowing your stay with us was very pleasant. We strive in providing excellent customer service and the situation you expressed regarding our staff member falls below our standard of service. We will review this information with them to prevent any future incidents. We have also notated the issues regarding the noise as... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had a wonderful time here. The resort was clean and we had everything we needed in the rooms. The kids loved the pool and arcade. It is perfectly situated between Gatlinburg and Pigeon Forge so you have access to both. The hotel staff members were friendly and professional! Overall experience 10 !! We will return soon!!!

Was this review helpful? Yes 1
COLUMBIA
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Was very disappointed in the reservation process . They didn't give you all the information. Didn't tell us the water park was extra. Didn't tell us it was a time share. Said we would be given a tour of the property and I thought wonderful , we will know where everything is. Made the reservations and got a huge surprise... More 

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your comments. As a timeshare company we offer our guests the opportunity of taking a vacation package. These packages do require taking a timeshare presentation in exchange for lower rates and even discounted attraction tickets. You are also welcome to make reservations that do not require any type of tour or presentation if you desire to opt... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We are currently here at the resort. Just had a security person come to the door to say that the people in the room below us say we are being too loud, it sounds like we're moving furniture. That's hilarious because that is a serious design flaw in this place. The floors don't have enough insulation and then they have... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your review. We certainly regret the issues you recently experienced. We will share this information with our management as we are always looking for areas of improvement in our resorts. We hope this experience does not prevent you from visiting us again. Allie More 

Scottsboro, Alabama
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

stayed in 2br 2ba in 4000 building for 6 nights and was amazed I had been vacationing in the smokies for 50 years without any knowledge of this resort. convenient to all you would want to do. The views were awesome and the staff was very attentive. We did have trouble getting the key to work on arrival and they... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We had the best time. The rooms exceeded our expectations and the staff was fantastic. It is in the best location and beautiful. The pictures are beautiful but will never portray the feeling of just like "coming home" when you arrive all the way till when you leave.

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Water park(62)
  • Very nice(33)
  • Pigeon Forge(28)
  • Time share(19)
  • Sales pitch(10)
  • Golf cart(8)
  • Indoor waterpark(7)
  • Full kitchen(6)
  • CUSTOMER SERVICE(3)
  • Great view(3)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, getaroom.com, Hotels.com, Despegar.com, Booking.com and Tingo so you can book your Westgate Smoky Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#16 Romantic Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg

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Family Deluxe Villa with Balcony (39)
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One Bedroom Deluxe Villa with Balcony (38)
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Rocky Top Pool (9)
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