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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Ranked #22 of 86 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
Love2TravelBugs Charlotte, North Carolina
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1,536 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We recently stayed at the SMWG Resort and had a great visit! The grounds are immaculate and beautifully landscaped. The staff is very friendly. We were in a 1 bedroom deluxe, which was very spacious, clean and beautifully furnished with leather sofas, fully equipped kitchen, flat screen televisions and jacuzzi. Our only complaint was the timeshare presentation. What was supposed... More

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Auburn Pa
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

We stayed here is September using an exchange from our time share. The staff was very helpful and polite and were anxious to please. The resort has many on site amenities such as the pool and water park as well as a playground which makes it ideal for families. However, the resort has 900 units and is still building which... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The resort was great and would stay here again.I loved my room and the water park and playground area for the kids was wonderful. My husband enjoyed the fitness center.I cannot wait to use my time share I have purchase. I am going to tell all my friends and family about the resort so they could come what I saw.... More

Was this review helpful? Yes 1
Knoxville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

SMR is a great resort for families or just a two person get a way! We always have great service and this time Campbell was terrific! He checked us into our room and checked back throughout our stay making sure we had everything we needed. We asked for places in the area and he directed us clearly. We have been... More

Was this review helpful? Yes 1
Binghamton, NY
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Really nice resort! The indoor water park is great. Nice clean units. The king bed was very comfortable. This resort is very big. They are in the process of adding a miniature golf course and infinity pool (that should be very nice). The restaurant has good food. My only complaint is with the washer/dryer combo...those units take a long time... More

Was this review helpful? Yes 3
Gallatin, Tennessee
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Westgate Smoky Mtn. Resort is a quality operation and all of the Resort staff are extremely friendly and appear genuinely interested in your having a good stay. They normallgenerally could not tell if you were an owner or a 'timeshare sales visitor', so I don't think it was part of a sales pitch. We stayed in a unit that... More

Was this review helpful? Yes 2
Kenosha, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back from Westgate Smokey Mountain Resort, had a fantastic time! We have a 6 year old and an 8 year old and the water park was perfect for them. Kids activities were great too and the activities director Sara was awesome with the kids. All in all not much I can complain about. Take away the 3 hour... More

Was this review helpful? Yes 3
Crestline, Ohio
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We bought a week rental and we're told we would be treated as special as their owners, in reality it's no better than staying in a cheap hotel, studio suites are door to door rooms, anyone entering and leaving hears nothing but slams in the other guests rooms, concierge a huge joke, being disabled, I was told help unloading bags... More

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Charleston, South Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were here over Labor Day weekend. There was a lot of construction going on which made parking a nightmare. The resort did allow guests to park in any available spot of concrete even fire lanes and painted off spots. The rooms were very clean and very nice. There were some maintenance issues that were never fixed during our week... More

Was this review helpful? Yes 1
LaGrangeville, New York
Senior Contributor
28 reviews 28 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Save your time and money they will tell you anything to get you on to the property. The property is dirty, the have no services. The on,y thing the want to do is sell you a time share which is just a bigger shame they try and strong arm you into sale stay away.

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Hotel Summarization (Beta)

What travelers say

  • Water park(76)
  • Very nice(42)
  • Pigeon Forge(38)
  • Time share(23)
  • Sales pitch(11)
  • Golf cart(9)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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