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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Ranked #21 of 86 hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
Teresa V Gurley, Alabama
  • Reviews (1,436)
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1,436 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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English first
Gurley, Alabama
1 review
5 of 5 stars Reviewed yesterday NEW

We have come back to Westgate Smokey Mtn at least 4 times a year for the last 14 years. There is almost no place else I'd rather visit. We love the mountains, the beauty of the Westgate facilities and the personal service. Westgate is our second home and we will be bringing our children, grandchildren and great grandchild there for... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

I booked 2 nights over the phone and was lied to about everything. I would have saved my $300 and stayed in a better place, every employee was COMPLETELY RUDE and nasty to my family and I. Horrible customer service. The waterpark is $22 a person, and no continental breakfast unless you purchase a time share. We waited for 45... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your review. We appreciate you letting us know about your experience and bringing these issues to our attention. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to... More

Clarksdale, Mississippi
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time ever staying in Gatlinburg at the Westgate Smoky Mountain Resort and we had an awesome time. My husband took me their for my birthday and I fell in love with him all over again. I heard how beautiful it was but you actually have to see it to believe it the beauty. Everyone was so nice and helpful... More

Was this review helpful? Yes 3
Upper Marlboro, Maryland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I celebrated our two year anniversary at the Westgate Smokey Mountain Resort. Our experience was amazing! The mountain views are breathtaking and proximity to area activities is on point! We are already making plans to return in 2016 for our four year anniversary celebration!

Was this review helpful? Yes 3
Havelock, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have been here before, and each time we come back it stays the same. Safe, fun, and friendly place for more than 12 years. You have tons to do in the area and very shuttles to and from Downtown Gatlinburg and Pigeon Forge as well. Great places to each to meet any occasion from Romantic Dinners to Buffet style... More

Was this review helpful? Yes 4
Buffalo, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The rooms were huge and well stocked and maintained. The kids loved the water park and the pool area. It is convenient to both Pigeon Forge and Gatlinburg. The staff was helpful and we had a very good experience with the other guests at the resort.

Was this review helpful? Yes 2
Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from Westgate Smoky Mountain Resort. We spent four days at this beautiful resort. Had a party of 50+ for our family reunion and we were all treated like royalty The Resort is breathe taking. We stayed in the 4000 villas and our view of the fireworks were fantastic. The staff at the Resort is exceptional and very helpful.... More

Was this review helpful? Yes 4
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This was a very nicely appointed resort in a great area of the country (Gatlinburg). Staff were numerous and helpful. Pools and water park for the kids. I don't know that I'd recommend it for just couples or couples and their friends as there are a lot of kids and no reserved time for adults in the pools. On-site restaurant... More

Was this review helpful? Yes 1
Beavercreek, Ohio
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First stay- could not have been any better for my family! We were a little worried at first due to some negative reviews concerning timeshare bother. To be honest, we didn't want anything free, we told them once at check-in that we were there strictly for our family vacation, and was not questioned once more to our interest in timeshares.... More

Was this review helpful? Yes 5
Atlanta, Georgia
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The good...the mountains are beautiful. The bad...rude workers, paper thin walls, fire alarms in the middle of the night, inconsistent internet, tv signal and phone connections. Pools are tiny and there are only 2 for this huge resort. They have many facilities that they promise to build year after year and we have not seen any of them. Sales people... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(89)
  • Very nice(47)
  • Pigeon Forge(45)
  • Time share(23)
  • Sales pitch(15)
  • Golf cart(12)
  • Full kitchen(9)
  • Indoor waterpark(8)
  • Parking lot(5)
  • Great view(5)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

560 photos of this hotel

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Hotel & grounds (86)
Room/suite (144)
View from room (66)
Bathroom (18)
Dining (19)
Pool/beach area (20)
Family/play areas (8)
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Hotel & grounds (27)
Pool/beach area (9)
Room/suite (5)
Other (17)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Gatlinburg #20 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
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