Westgate Smoky Mountain Resort (Gatlinburg, TN) - Resort Reviews

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738

Region: United States > Tennessee > Sevier County > Gatlinburg

Amenities:

Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#7 Romantic Hotels in Gatlinburg

#22 Family Hotels in Gatlinburg

Price Range: $

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Booking.com, Venere, Tingo, Travelocity, Hotels.com, HotelsClick and Orbitz so you can book your Westgate Smoky Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Westgate Smoky Mountain Hotel Gatlinburg; Westgate Smoky Mountain Hotel; Westgate Smoky Mountain Gatlinburg; Westgate Resort Gatlinburg; Westgate Resort Tennessee; Westgate Tennessee; Westgate Smokey Mountain Resort; Gatlinburg Westgate

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968 reviews from our community

See which rooms travelers prefer - 212 traveler tips

GoGirlStL

St Louis, MO

Senior Contributor

21 reviews

11 hotel reviews

Reviews in 15 cities

13 helpful votes

“Unimaginably poor service. Not one employee or one guest was smiling!”

Reviewed May 25, 2013 NEW via mobile

I am a very seasoned traveller both solo and with family of 4. Just like everyone else, I can sit through a 90 min sales pitch in order to get a good deal, right? Arrived at Welcome Center to stand in line while one of the reps stands out front on his cell phone and certainly has no sense of... More

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kathryn C

Baldwin, Wisconsin

1 review

“This resort is great!”

Reviewed May 24, 2013 NEW

This resort is all it says it is. This area is beautiful and there is so much to do. We loved our one bedroom condo! We had a our dog with us and it all worked out great. Staff was very friendly and helpful. Can hardly believe the negative comments. It is hard to believe they were at the same... More

HADLOCK2

Round Lake, New York

“BEAUTIFUL RESORT...”

Reviewed May 23, 2013 NEW

If you have not been to Gatlingurg, Tn, you should. The scenery, parks, shops, restaurants and the West Gate Smoky Mountain Resort is the place to stay. We were there to ride our motorcycles. The security guys were terrific with us and our three friends. We all had trailers to park and they helped us do that on top of... More

Patrice S

Fayetteville, North Carolina

“Awesome resort”

Reviewed May 22, 2013 NEW

My family and I went to Gaitlinburg, Tn recently and had to book a room last minute. When we arrived the resort was awesome. The room that they gave us had one bed and a pull out sofa. Nathan the bell boy made sure we got into a bigger room with a balcony something I truly wanted. The rooms were... More

Amanda W

Palos Heights, Illinois

Contributor

14 reviews

Reviews in 4 cities

8 helpful votes

“The rooms are large and clean.”

Reviewed May 17, 2013

I waited until I wrote all of the other reviews for my trip to Eastern Tennessee to write this review because I wanted to think about what I was going to say and I am really torn with how I feel about this place. I am going to list the negatives and positives and let you judge for yourself... Pros:... More

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Thank you for your feedback. We are very thrilled to read about your overall positive experience, we strive to provide excellence at all times.We certainly apologize for the negative ones you experienced during your stay. We're always looking to improve, and we'll assure the negatives that you encountered get addressed to maximize your future visits to our property. We look... More

mysamdog

Canton, Georgia

48 reviews

10 hotel reviews

18 helpful votes

“Second Visit”

Reviewed May 16, 2013

This was our second time to stay at the Westgate Smoky Mtn. Resort. We had our shih-poo with us and the experience was very nice. They are very pet friendly and the fees are reasonable. The resort is very busy and alot of traffic so the noise level is kinda bad. We do like the accomodations for the location and... More

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mysamdog has 1 more review of Westgate Smoky Mountain Resort

“Quick Weekend”

Reviewed November 6, 2011

Thank you for your feedback. We are very pleased to read that you had a satisfactory stay, we take pride in providing excellent service at all times. We look forward to seeing you in the future. More

sanjiv123

Orlando, Florida

1 helpful vote

“Awesome Resort”

Reviewed May 15, 2013

Very good location and amenities. Close to town, still secluded. Views very good from top of hill. I planned this trip last month and glad that I decided to stay here. Water park was a lot of fun. Will be back again soon.

Thank you for your feedback! We are thrilled to read that we were able to exceed your expectations during your stay. We look forward to seeing you again in the future. More

jane f

Frankfort, Kentucky

13 reviews

Reviews in 6 cities

2 helpful votes

“Has everything you need for a family trip”

Reviewed May 12, 2013 via mobile

The only reason I wouldn't give the resort a total five star rating is the hours of the water park. BUT when we had already paid for a day and didn't get there when the park closed, all I had to do was call and they refunded the money! I wish the hours were longer for the kids (11AM-7PM). Otherwise... More

Was this review helpful? Yes 2

Thank you for your review. We are so thrilled to read that your stay met your expectations and that you will return, It was a great pleasure to have you with us. We will be more than happy to consider your suggestions for the water park hours. We look forward to seeing you in the future. More

OhioJoeOhio

Hamilton, OH

5 helpful votes

“Beautiful ... BUT”

Reviewed May 10, 2013

We travel to Gatlinburg annually for a conference. From the road and curb appeal we WANTED to stay here. Upon staying here we will NEVER again stay here. Our building and staff were wonderful. Except as my wife filled the Jacuzzi tub for a relaxing soak. It ran out of hot water in just a minute or two. We called... More

Was this review helpful? Yes 5

Thank you for your feedback. We're very sorry to read that our resort was not what you expected. We are always looking for ways to improve and your feedback is of great help. We hope you give us another opportunity to exceed your expectations. More

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dszach

Reviewer

3 reviews

Reviews in 2 cities

“8 MORE DAYS OF ANTICIPATION!!”

Reviewed May 9, 2013 via mobile

My husband and I are going back to the Westgate Resort for our 1st wedding anniversary,and I can't think of a more lovely place to be! I hope this is going to become a cherished tradition!.Someday we will leave this for our children to enjoy.

dszach has 1 more review of Westgate Smoky Mountain Resort

“Enchanting in ANY season!!”

Reviewed December 22, 2012

Thank you for your review.We are very pleased to read that you had a great stay and that you will be returning, it was a true pleasure to have you with us. We look forward to seeing you again in the future. More

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Westgate Smoky Mountain Resort, Gatlinburg

Westgate Smoky Mountain Resort

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