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Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
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#22 of 86 hotels in Gatlinburg
1,496 Reviews 3.5 of 5 stars
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Westgate Smoky Mountain Resort
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Westgate Smoky Mountain Resort
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1,496 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (427)
Date | Rating
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English first
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the most beautiful and sprawling place I have stayed at. The price was perfect and the staff was wonderful. Do not sit for a time share presentation, they bait and switch and are pushy. 90 minutes means 3 hours!

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 days ago NEW

Westgate Resort at Gatlinburg is a wonderful place to stay. The room was clean and comfortable, and the staff is the best!!! The staff is friendly and knowledgeable and went above and beyond to meet our every need. We will definately be staying here again. I recommend the resort to anyone who needs a little pampering on vacation!

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1 review
5 of 5 stars Reviewed 3 days ago NEW

We spent 4 days at this resort as a gift and it exceeded our expectations. Westgate called to confirm our reservations and we shared that we were on honeymoon and just wanted to enjoy the gift on this trip. The representative stated she would note our profile. We were not pressured once to take part in a sales presentation. We... More

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Nottingham, United Kingdom
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The resort is in a stunning location on the edge of the Smoky Mountains with fabulous views as we went up the mountain to our apartment. The staff were welcoming, friendly and helpful throughout. However the resort is large and growing into a decent sized town which was not easy to navigate at night (lack of signposting) and our brand... More

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Senior Contributor
40 reviews 40 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had two nights in this resort, we were not impressed. The maid service is only once a week, so no good if your there for a couple of nights. The wifi did not work where we were so we had to keep going to the reception area, although they did cancel the charge. You do get a complimentary packet... More

Was this review helpful? Yes 1
Hanceville, Alabama
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Fantastic place to stay. Close to everything with a trolley stop right at the entrance. Each room is equipped with dishes cookware and utensils. The water park is amazing. Great place for families couples or just a one person hetaway.

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Belton, Texas
Top Contributor
71 reviews 71 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We love this resort! We've been owners since 1994 and this is our favorite Westgate property. The rooms are nice and we love the "welcome home party/dinner" the first day we arrive after a long trip. Our concier Lynn always takes great care of us and provides us with personal service every time we visit. Everyone at the resort was... More

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Olive Branch, Mississippi
Top Contributor
78 reviews 78 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Pros- beautiful view from higher number cabins, convenient location Cons- lots if hidden fees, bribery to come to time share LONG almost harassing presentation, biased attitude from staffers if you're an "owner" or renter Bottom line, don't stay here. It's a timeshare money hole, do the math, it won't ever pay for itself. If you sign and want out, they'll... More

Was this review helpful? Yes 1
Abingdon, Virginia, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

My husband and I got sucked into taking a tour here.. We were told it would last a hour and a half at most 4 hours later I was so mad and upset I was shaking and crying. Beware if you take a tour, it is a nightmare. I will say the time share resort is nice but crowded. We... More

Was this review helpful? Yes 2
North Brunswick, NJ
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned from a week at this timeshare resort and the stay was fantastic! The rooms were large and comfortable, and the availability of a full kitchen is a great money-saver for families. We really didn't use the kitchen except for the microwave and coffee pot because it was just my husband and I in the room and we... More

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

It is so rewarding to hear that our services and facilities were to your liking and that you plan to return in the future. We strive to provide exceptional accommodations and a variety of onsite amenities, while being conveniently located to local attractions. Comments like yours are the perfect motivation for us to keep working to achieve our guests’ satisfaction... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(77)
  • Very nice(43)
  • Pigeon Forge(40)
  • Time share(23)
  • Sales pitch(12)
  • Golf cart(10)
  • Full kitchen(8)
  • Indoor waterpark(8)
  • Parking lot(5)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

592 photos of this hotel

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Hotel & grounds (88)
Room/suite (146)
View from room (66)
Bathroom (18)
Dining (19)
Pool/beach area (20)
Family/play areas (8)
Business center/function rooms (1)
Other (169)

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All management photos (58)
Hotel & grounds (27)
Pool/beach area (9)
Room/suite (5)
Other (17)
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Hotel Style
#4 Top resorts Hotel in #23 Family Hotel in
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Official Description (provided by the hotel)
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
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Questions & Answers

Questions? Get answers from Westgate Smoky Mountain Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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