We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
Hotel website
Hotel deals
Click for phone number
Special Price
15% off room rate
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Westgate Smoky Mountain Resort
Professional photos View all
Browse nearby
Westgate Smoky Mountain Resort
Write a Review

1,652 reviews from our community

Traveler rating
    675
    371
    237
    157
    212
See reviews for
865
428
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (483)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (1652)
  • Mar-May only
    (397)
  • Jun-Aug only
    (522)
  • Sep-Nov only
    (459)
  • Dec-Feb only
    (274)
All months
Pueblo
2 reviews
5 of 5 stars Reviewed yesterday NEW

Location....Location....Location!!! Amentities...Amentities...Amentities!!! This resort has it all! Comfortable bedding, great options for dining in suite or on resort property. Something for everyone from the children to adults. Offering daily activities and resort shuttle service from your suite to main lodge. Public transport to Gatlinburg or Pigeon Forge available from the lodge headquarters. Check In unload and enjoy the Great Smokey... More

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you are looking for a friendly and relaxed atmosphere, centrally located and close to village and shops of Gatlinburg, Dollywood and Pigeon Forge, this is the spot!! We took advantage of a deal offered by RealDealz, so I got a great 4 day, 3 night rate. We stayed in a newly opened studio deluxe so the room and features... More

Was this review helpful? Yes 1
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We recently went to one of the Westgate Resort timeshare presentations. We weren't interested, but the pitch man in the hotel we were staying in was very persistent offering anything from show tickets to money to attend the presentation. We were told the presentation lasted 1 1/2 hours, but it's really 3+. The resort is lovely if you like the... More

Was this review helpful? Yes
Hanover Park, Illinois
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were a bit worried about coming to this resort because we had read several very bad reviews. I must say our stay and experience with the people at Westgate Smoky Mountain resort were very positive. Our check in went smoothly and quite fast considering how busy it was but our check in women never even cracked the bit of... More

Was this review helpful? Yes 1
Murrells Inlet, South Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were invited to the wedding of my son's friend to the daughter of Mr. Lacey , who is the general manager of Westgate Smoky Mtn Resort. We had an amazing time, and the wedding was so beautiful! It was like something in a movie, with it's fall & mountain theme, and held at a breathtaking resort. Our room was... More

Was this review helpful? Yes 1
chicago, il
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We exchanged our Interval timeshare (Nov 15-22, 2014) to stay at Westgate Smoky Mountain. For the past 25yrs, I have stayed at 1-2 different timeshares every year throughout the world. This one was on our list for awhile because we have small children and the "resort" has an indoor waterpark and the surrounding area is kid-friendly. So, I have to... More

Was this review helpful? Yes 1
Richmond Hill, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

If you are going to Gatlinburg, Pigeon Forge, Cherokee, Maggie Valley or anywhere in the vacinity of this resort then you MUST stay here. The resort consists of efficiency units, 1, 2, 3, 4, and 5 bedroom accomodations. We have stayed in the 3 bedroom, 3 bath, stand alone pedastool units the past four to five years. The units are... More

Was this review helpful? Yes 1
Whitmire, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and I go every year for family vacations. It is centered in between Gatlinburg and Pigeon Forge which is awesome. My family loves the indoor water park. I love the great views from the balcony. You can park your vehicle and take shuttle around the resort and then if you want to go to Gatlinburg or Pigeon Forge... More

Was this review helpful? Yes 1
Maineville, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The stay was perfect. The staff was very conscientious about every detail from check-in to check-out. The villa had everything necessary for the weekend stay including extra towels and pillows since there was no maid service.

Was this review helpful? Yes 1
Chattanooga, Tennessee
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had a wonderful stay here at this resort.Amenities are great especially the water park. Rooms are well kept (neat and clean). Heated pools in the winter is a great option for the kids to have fun despite thw cold weather. Staff are very friendly and they really make you feel at home. I recommend this place to everyone.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your review. It’s amazing to know you had a wonderful stay. We’re glad you enjoyed all our amenities especially out Water Park. We feel honored that you’d recommend us and look forward to seeing you again soon! Sincerely, Idalise More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Westgate Smoky Mountain Resort? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Water park(69)
  • Very nice(36)
  • Pigeon Forge(33)
  • Time share(20)
  • Sales pitch(10)
  • Golf cart(8)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • CUSTOMER SERVICE(4)
  • Great view(3)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Reservation Options:
TripAdvisor is proud to partner with Booking.com, AAA Travel Services, Travelocity, Expedia, Venere, Despegar.com, Odigeo, getaroom.com, Hotels.com, TravelClick, TripOnline SA and Tingo so you can book your Westgate Smoky Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

934 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (560)
Viewed
View from room (68)
Viewed
Hotel & grounds (92)
Viewed
Room/suite (147)
Viewed
Bathroom (18)
Viewed
Dining (19)
Viewed
Pool/beach area (20)
Viewed
Family/play areas (8)
Viewed
Business center/function rooms (1)
Viewed
Other (187)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (317)
Viewed
Amenities (69)
Viewed
Family Deluxe Villa with Balcony (39)
Viewed
One Bedroom Deluxe Villa with Balcony (38)
Viewed
Restaurants and Bars (18)
Viewed
Rocky Top Pool (9)
Viewed
Suite Villa with Balcony (47)
Viewed
The Hotel (23)
Viewed
Two Bedroom Villa with Balcony (67)
Viewed
Valley Pool (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (58)
Viewed
Hotel & grounds (27)
Viewed
Pool/beach area (9)
Viewed
Room/suite (5)
Viewed
Other (17)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay