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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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64%
Ranked #22 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
LindanGary Tipton, IA
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1,470 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
Date | Rating
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English first
Tipton, IA
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

We just returned from Westgate Resorts in Gaitlinburg. It was a very large community and we stayed in Building 4000. We had 4 suites for our family. Our view out of our patio was breathtaking. The shuttle service was very helpful as we were at the top and the kids went back and forth to the pool and game room.... More

Was this review helpful? Yes 2
Charleston, South Carolina
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Our 1 bedroom cabin was very nice, roomy, clean, and well equipped. It had a full kitchen with granite, dining room for 6, 2 bathrooms (!), and a very large deck with a view of the mountains. I liked the cabin a lot. The resort has a good location, between Pigeon Forge and Gatlinburg. There is a shuttle from the... More

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

Resort is in a good location close to the National Park, downtown Gatlinburg and Pigeon Forge. We had a two bedroom and it was very nice, clean and roomy. We were on the third floor of one of the lower cabins- we have 4 kids so it was perfect. We were close to the pool, fitness center, water park, ice... More

Was this review helpful? Yes 1
Enfield, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Friendly staff. Wifi is terrible-slow when it works at all. Staff was very friendly esp shuttle drivers. Free shuttles take you where you want to go on the resort-longest wait was 10 min. Very family friendly-lots for children to do. Overpriced convenience store and restaurant. Nice gym-towels, cold water, washroom in workout room. Walls are very thin-single door between connecting... More

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Westerville, Ohio
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

I spent a week at the Westgate Smokey Mountain Resort with my wife and 2 girls. The pictures online looked great, but the actual resort is not the same. Upon arrival, I waited in line for 44 minutes to check in, with only two people in front of me. While I was waiting in line, two separate people yelled at... More

Was this review helpful? Yes 1
Dayton, Ohio
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My friend and I went on vacation to Gatlinburg, TN. We stayed in a timeshare I own. My friend was asked to participate at the West gate timeshare presentation. I went with her. She made the money they require and we stay at a place in the area. When we arrived she was aggressively asked about her income. They then... More

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Dumfries, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

The greeted you upon arrival and checked us in quickly. We were upgraded, escorted to our unit, the amenities were explained and verified that all the items were working in the unit before the bellman departed. Great feature of their customer service. We were never harassed to attend a timeshare talk while there. The resorts location made it convenient to... More

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW

My husband and I came across their website over the weekend as we were looking to getaway one last time before our little lady makes her arrival in September. I made a reservation at 2pm then found out my husband could no longer go the dates I booked. So I called to cancel at 6pm and they wouldn't refund my... More

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Ashland, Wisconsin
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We checked into the welcome center, because our son and daughter in law had signed up for the time share presentation that would only take 90 minutes. Check in took about an hour. We had our small 7 pound non shedding yorkie/poo with us and we had to pay $170.00 for our three day stay. I understand a pet fee,... More

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Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed here several times the resort is wonderful the staff pleasant and helpful the security is the best! When you arrive at check in you are escorted to your mountain top condo or Cabin by the belman you must go through the security gate by escort. (We have been to other timeshares in our network none with security... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Water park(83)
  • Very nice(45)
  • Pigeon Forge(43)
  • Time share(23)
  • Sales pitch(14)
  • Golf cart(11)
  • Full kitchen(8)
  • Indoor waterpark(8)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

586 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Gatlinburg #22 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
Number of rooms
769

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