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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort
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63%
Ranked #21 of 86 hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
Elaine W Bowling Green, Kentucky
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1,290 people have reviewed this hotel

Traveler rating
    503
    299
    179
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700
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
Date | Rating
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  • English first
  • French first
  • German first
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  • Any
English first
Louisville, Kentucky
1 review
1 of 5 stars Reviewed today NEW

Ok, I know that this resort looks beautiful on the outside, which is why I was intrigued and decided to bring my family to stay here for Easter weekend. We needed somewhere serene and relaxed to enjoy our limited time as a family together. We booked a four bedroom suite, which is essentially (2) two-bedroom lockoffs because the pictures on... More

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Asheville, North Carolina
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

My family and I were really looking forward to staying here. We booked through cheap hotels and got a rate of 165 with included taxes for a one bdrm Villa. Earlier in the day, I called to are when the indoor waterpark was open till. I was thinking it would be open until 9 or so because Dollywood closes at... More

Was this review helpful? Yes 1
Bowling Green, Kentucky
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first time at this resort!! Everyone was very friendly and helpful. The rooms were clean and taken care of very well!! I especially enjoyed that they had a bible in the room. I also enjoy all the resort offered. We could have stayed their the whole time and been happy. Beautiful resort and scenery! Very we'll taken... More

Was this review helpful? Yes 1
Memphis, Tennessee
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was our first time here and we only had one day to spend there ..But the resort was very very nice. We stayed in a one bedroom villa and it was absolutely wonderful!! Clean and completely stocked with everything that was needed...Will be back real soon!!!

Was this review helpful? Yes 3
Monroe, Georgia
Contributor
15 reviews 15 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am typically not one to write a bad review, because I can normally find more positives than negatives. This hotel was $200 a night for a "suite". We booked on Friday for a spur of the moment vacation about an hour before we left for the hotel. I understood being some sort of car show weekend and spring break... More

Was this review helpful? Yes 3
DeWitt, Michigan
Top Contributor
56 reviews 56 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This was our second time staying at a Westgate hotel. Both times we were bitterly disappointed. They have definitely lost all opportunities to win our service, and we will do our best to encourage our friends and loved ones to avoid their properties. For those interested in staying here, this is what you can expect: Pros. 1. Gatlinburg is a... More

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Summerville, South Carolina
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 4 days ago NEW

My Fiance and I had the 1 bedroom villa. This was very nice and had plenty of room. The villa was very clean. The resort was nice but the restaurant and maid service was poor. Took 3 hours for towels.

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Overall our experience was great. We have minor customer service related issues but I've worked in customer service most of my life so I'm very critical. The only real disappointment was the fitness center. The facility was just ok, but I was not wowed. Five star resort should include the extras. Despite any of my complaints I would visit again... More

Was this review helpful? Yes 1
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We are Westgate owners and have sworn each time we have stayed there that we would not go back to the restaurant. The food is mediocre, the service poor, and the management most unprofessional. We have complained countless times about and to the management. The manager is the prime example if someone connected to someone or he would have been... More

Was this review helpful? Yes 1
Atlanta, Georgia, United States
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Kids loved the pools, arcade, and resort feel. Cabins were neat and the beds were very comfortable with nice linens. It was nice to have a kitchen for quick meals without dining out every time too. The indoor water park was not overcrowded and lots to do all day. What stood out most was how friendly and helpful the resort... More

Was this review helpful? Yes 3

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Hotel Summarization (Beta)

What travelers say

  • Water park(102)
  • Very nice(55)
  • Pigeon Forge(48)
  • Time share(29)
  • Sales pitch(15)
  • Golf cart(12)
  • Indoor waterpark(12)
  • Full kitchen(10)
  • Great view(7)
  • Parking lot(7)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#6 Romantic Hotel in Gatlinburg
#18 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Official Description (provided by the hotel):
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Hotel
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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