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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Ranked #22 of 86 hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
Virginia D North Brunswick, NJ
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1,487 people have reviewed this hotel

Traveler rating
    592
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818
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (425)
Date | Rating
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English first
North Brunswick, NJ
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We just returned from a week at this timeshare resort and the stay was fantastic! The rooms were large and comfortable, and the availability of a full kitchen is a great money-saver for families. We really didn't use the kitchen except for the microwave and coffee pot because it was just my husband and I in the room and we... More

Was this review helpful? Yes 1
Blountville, Tennessee
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Best time to visit is in the spring time. Great deals on the 2-3 bedroom! We visit every March-April. This a time share resort but rooms are available year round. Please check out the floor plans, you will be amazed at the size. Some are bigger than your average home. The only negative is that there is not free internet... More

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I didn't feel like I was on vacation because I still had to make my own bed, take out the trash and do the dishes. No free Internet and the basement level cell service was spotty. It had a nice strong cabin in the woods theme to the decor and was a nice location between gatlinburg and pigeon forge.

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 days ago NEW

My family and I just got back from our eight day stay in Gatlinburg. From the moment we first saw the resort, we were impressed. It's situated conveniently between Pigeon Forge and Gatlinburg with most attractions a short five to ten minute drive in either direction. We arrived late afternoon and were able to walk right up to check in.... More

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Gainesville, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at a 3000-level 4 bedroom adjoined suite with family. Can't speak to affordability, because my parents treated the family to celebrate my mom's retirement, but it was resort-level pricing. The service was awesome! Everyone on the property was Disney-level friendly, including waves as you drove down the on-property road. The rooms were kind of a mixed bag, as some... More

Was this review helpful? Yes 2
New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Not fun, not luxury the noisy road and endless construction of the resort expansion is all about profit for the owner. The smoky mountains is in peril of becoming one large resort akin to butlins on a highway. Avoid this place!

Was this review helpful? Yes 2
Kingsport, Tennessee
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We decided to take a time share tour after we were approached in Gatliburg with a gift of $100. So of course we took the tour. Its a beautiful place and the people there were very friendly until you tell them that what they are offering you is not right for you. My husband and I were very interested in... More

Was this review helpful? Yes 7
Pittsburgh
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First, I want to say that I did not stay at Westgate as a part of a promotional offer. I did not receive anything free to stay here. If you are staying here, you should know it is NOT a hotel, even though they market themselves as such. We were first time visitors to Gatlinburg. I was looking to rent... More

Was this review helpful? Yes 4
Mt. Gilead
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful experience for the whole family. Wifi is included in the resort fee which covers the normal service add ons. Not sure why people say it's not free unless they refused to pay the resort fee. The waterpark, playground, activity area with Smores over the fire, and ice cream shop were a big hit with our family. We... More

Was this review helpful? Yes 1
Charlotte, North Carolina
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a good stay at Westgate. The location is between Pigeon Forge and Gatlinburg. The resort has a winding road off from Parkway that is very east to miss if you aren't paying attention or familiar with the area. I do not like that you have to drive to visit the other attractions in Gatlinburg or Pigeon Forge, but... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Water park(77)
  • Very nice(43)
  • Pigeon Forge(40)
  • Time share(23)
  • Sales pitch(12)
  • Golf cart(10)
  • Full kitchen(8)
  • Indoor waterpark(8)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Gatlinburg #22 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
Number of rooms
769

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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