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Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort
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Westgate Smoky Mountain Resort
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1,655 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (483)
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1 review
3 of 5 stars Reviewed yesterday NEW

My family checked in on November 21, 2014. The original room that we were supposed to be placed in did not happen. During check in my information was inaccurate with what was given to me. Upon my stay I moved from one unit to the next. The first unit seemed as though the carpet was not clean in several years,... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

This was our first time staying here at a Westgate Resort. We were pleased with amenities and cleanliness of our room! The grounds staff were always out cleaning the grounds, trash, trimming etc. The location of the resort was perfect for us due to our love of outdoors and hiking as we'll. Will stay in a Westgate again. Thanks Westgate... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Location....Location....Location!!! Amentities...Amentities...Amentities!!! This resort has it all! Comfortable bedding, great options for dining in suite or on resort property. Something for everyone from the children to adults. Offering daily activities and resort shuttle service from your suite to main lodge. Public transport to Gatlinburg or Pigeon Forge available from the lodge headquarters. Check In unload and enjoy the Great Smokey... More

Was this review helpful? Yes 2
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you are looking for a friendly and relaxed atmosphere, centrally located and close to village and shops of Gatlinburg, Dollywood and Pigeon Forge, this is the spot!! We took advantage of a deal offered by RealDealz, so I got a great 4 day, 3 night rate. We stayed in a newly opened studio deluxe so the room and features... More

Was this review helpful? Yes 2
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We recently went to one of the Westgate Resort timeshare presentations. We weren't interested, but the pitch man in the hotel we were staying in was very persistent offering anything from show tickets to money to attend the presentation. We were told the presentation lasted 1 1/2 hours, but it's really 3+. The resort is lovely if you like the... More

Was this review helpful? Yes 1
Hanover Park, Illinois
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were a bit worried about coming to this resort because we had read several very bad reviews. I must say our stay and experience with the people at Westgate Smoky Mountain resort were very positive. Our check in went smoothly and quite fast considering how busy it was but our check in women never even cracked the bit of... More

Was this review helpful? Yes 1
Murrells Inlet, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We were invited to the wedding of my son's friend to the daughter of Mr. Lacey , who is the general manager of Westgate Smoky Mtn Resort. We had an amazing time, and the wedding was so beautiful! It was like something in a movie, with it's fall & mountain theme, and held at a breathtaking resort. Our room was... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Where to start?! The online preregistration that didn't work, the prearrival groceries that weren't there, the stove top with the burners at a 40 degree angle making it impossible to cook anything, the inadequate hot water supply. I was in four different units, three of them had the soundproofing of a $30/night hotel room. There are many places to stay... More

Was this review helpful? Yes 1
chicago, il
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We exchanged our Interval timeshare (Nov 15-22, 2014) to stay at Westgate Smoky Mountain. For the past 25yrs, I have stayed at 1-2 different timeshares every year throughout the world. This one was on our list for awhile because we have small children and the "resort" has an indoor waterpark and the surrounding area is kid-friendly. So, I have to... More

Was this review helpful? Yes 1
Richmond Hill, Georgia
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

If you are going to Gatlinburg, Pigeon Forge, Cherokee, Maggie Valley or anywhere in the vacinity of this resort then you MUST stay here. The resort consists of efficiency units, 1, 2, 3, 4, and 5 bedroom accomodations. We have stayed in the 3 bedroom, 3 bath, stand alone pedastool units the past four to five years. The units are... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Water park(69)
  • Very nice(36)
  • Pigeon Forge(33)
  • Time share(20)
  • Sales pitch(10)
  • Golf cart(8)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • Great view(3)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

934 photos of this hotel

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View from room (68)
Hotel & grounds (92)
Room/suite (147)
Bathroom (18)
Dining (19)
Pool/beach area (20)
Family/play areas (8)
Business center/function rooms (1)
Other (187)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (317)
Amenities (69)
Family Deluxe Villa with Balcony (39)
One Bedroom Deluxe Villa with Balcony (38)
Restaurants and Bars (18)
Rocky Top Pool (9)
Suite Villa with Balcony (47)
The Hotel (23)
Two Bedroom Villa with Balcony (67)
Valley Pool (7)

Management photos: Courtesy of the property manager

All management photos (58)
Hotel & grounds (27)
Pool/beach area (9)
Room/suite (5)
Other (17)
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