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Westgate Smoky Mountain Resort

3.5 of 5 915 Westgate Resort Rd., Gatlinburg, TN 37738
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Westgate Smoky Mountain Resort
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Westgate Smoky Mountain Resort
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1,734 reviews from our community

Traveler rating
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    218
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

I love the resort, The accommodation is very relaxing, clean and the atmosphere makes for having a vacation. I liked the timely response from the staff when I requested something. I just had one problem the first night I arrived: My neighbors made so much noise, I couldn't sleep. I should have called security, but I didn't, If I did,... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Clean rooms, awesome location and friendly check in staff but the problem lies in the restaurant. When we walked in the hostess ignored us for a good 5 minutes, our food was cold, and we saw our waitress once during dinner. When i simply went to request a refill on our beverages I was told by the hostess that "I... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. Your comment will be shared... More 

georgia
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've been going to Gatlinburg for many years and have stayed in almost all of the resorts.Westgate is hands down the best resort we have ever stayed in in Gatlinburg. From the front desk check-in to check-out everything was just great. I did a timeshare exchange for one of the rooms and booked another room through Expedia, - -- Mona... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your awesome review. We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall stay experience. It’s also great to know you enjoyed the food at Westgate Smokehouse Grill and the kids enjoyed the Water Park. We’re glad you chose us and hope you will... More 

Orlando, Florida
1 review
4 of 5 stars Reviewed 2 days ago NEW

We visited the resort Jan. 16 for three nights. Loved the resort so much that we are planning a trip back. The huge down side was the timeshare tour/presentation. The 90 minutes tour turned into 5 hours until we finally said enough. The sales lady was nice & very friendly. After we declined the offer to buy a sales manager... More 

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your review. We are thrilled to read that you loved the Westgate Smoky Mountains Resort. Please accept our apologies for the inconvenience of the sales staff. It is definitely not our intention to make you feel pressured in any way from anyone on our staff; however, we do offer the opportunity to all of our guests and... More 

Oak Ridge, Tennessee
1 review
2 of 5 stars Reviewed 4 days ago NEW

The only good comment I have is the location of the resort is great, close to Gatlinburg and Pigeon Forge. The bed was like sleeping on a concrete slab. The side table was jammed so close to the bed and couch that you couldn't even open a drawer. The lamp on the night stand and the alarm clock didn't work.... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I booked this property for our anniversary getaway. We stayed in the hotel part of the resort. We enjoyed the atmosphere and attractions so much that we booked a family vacation. We participated in the time share presentation and purchased a 2 bedroom suite (much better than the hotel). Cons: I do not like that the sales department wants to... More 

Was this review helpful? Yes 4
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your feedback. It’s very pleasing to know you enjoyed our atmosphere and the convenience of Gatlinburg attractions. On the other hand, please accept our apologies if the members of our sales team made you feel pressured to alter your package. It is certainly not our intensions; our team just wants to ensure you’re getting the best out... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We loved staying here, and wish we'd had more time to enjoy the resort. We will definitely be back! The staff was so friendly and helpful, and the rooms could not have been nicer. What a nice, comfortable place to come back to after spending the day in volleyball matches.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your review; it’s very exciting to know you loved staying here. We’re glad you found our rooms to be comfortable and our staff provided you with friendly service. We can’t wait for your next visit, so you can take advantage of our great amenities. Sincerely, Annie More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great hotel!! Room was clean and large. Kids loved the water park. Breakfast buffet in the restaurant was awesome and affordable. Resort staff are helpful and friendly. We did not do the timeshare tour. Game room is too expensive and market is too expensive but overall a great experience and will return to a Westgate resort!!

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for sharing your vacation experience with us. It’s nice to know you thought our Resort was great, and villas were large and clean. Making memorable vacation experiences is what we do best. We hope to see you soon so the kids can enjoy the Waterpark again! Annie More 

Lithia Springs, Georgia
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I just do not know the words to tell you how great they are at this resort. From the minute you get there you are treated like a king and it makes you not want to go back home. They are great. If you really want to enjoy a country elegant atmosphere then this place is for you.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for choosing the Westgate Smoky Mountains Resort. We appreciate your comments and are glad you found us to be a great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back, and hope to see you again very soon. Sincerely, Annie More 

Louisville, Kentucky, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

From the moment that our family arrived until the moment that we left, we had an AMAZING time. I cannot say enough kind words about the staff and the gentleman that brought us to our room and offered to help us with our baggage. The restaurant was wonderful and the servers were fabulous! Kids had a blast at the water... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your kind words! We are delighted to hear you had an “amazing” time at Westgate Smoky Mountains Resort. It’s pleasing to know you and your family enjoyed the Water Park, arcade, restaurant, and convenience of the market place. Making memorable vacation experiences is what our staff does best. We’re glad you choose us; we hope to see... More 

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Hotel Summarization (Beta)

What travelers say

  • Water park(62)
  • Very nice(33)
  • Pigeon Forge(28)
  • Time share(19)
  • Sales pitch(10)
  • Golf cart(8)
  • Full kitchen(6)
  • Indoor waterpark(6)
  • CUSTOMER SERVICE(3)
  • Great view(3)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Expedia, TripOnline SA, Despegar.com, Hotels.com, Odigeo and Tingo so you can book your Westgate Smoky Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#17 Romantic Hotel in Gatlinburg
#19 Family Hotel in Gatlinburg

961 photos of this hotel

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