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All 86 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Ranked #22 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed yesterday
xOakleyX2010x Lexington, Kentucky
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1,504 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (431)
Date | Rating
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English first
Lexington, Kentucky
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We've stayed here 2 years in a row amd love it every time. The location is beautiful, the rooms are always clean, our son loves the water park and we love the restaurant. Family friendly and reasonable prices for the area :)

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Senior Contributor
26 reviews 26 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

What a great location! We stayed in a 1 bedroom deluxe (4000) on the top of the hill. The ride was interesting to our place but worth it. Don't know if you can get up the steep hill in winter, but summer is great! The new rooms are very well insulated from noise with the exception of the doors which... More

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Lexington
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

We thought a trip like this would be amazing, but let's look at the cons. • dangerous hill to travel up to get to our room • thin THIN walls •terrible pull out couch •no water pressure •overpriced food •poor copy of great wolf water park •dirty pool water •pushy staff members •rude cliental •dirty rooms •loud road below If... More

Was this review helpful? Yes 2
A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

Stayed for a week as an owner. Beautiful location. We were put in a 2 bedroom that wasn't the best. Supposed to sleep 8, we had 6 and it was very tight. Bathrooms were small, kitchen was extremely small, counter space was very, very small. Utensils had to be on the counter top as the drawers were not wide enough... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed in a studio at top. Enjoyed our stay. Having shuttle and trolley service made the experience even better. We just did not enjoy the door that was locked to another room and you could see under the door and hear everything from that rooms kitchen/dining area.

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Morganton, North Carolina
Contributor
17 reviews 17 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for 8 days 7 nights. The most wonderful experience ever. The room was absolutely gorgeous and the view was breath taking. We parked our car and did not use it until the very last day. The shuttle service is excellent. The trolley takes you to Gatlinburg and Pigeon Forge. Even though was not traveling with children, it... More

Was this review helpful? Yes 2
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It is a beautiful place in the mountains of Gatlinburg. It is very big and they are still expanding. It is time share property and I guess if you can afford time-share, this would be a [place to consider. The staff was very helpful in changing the room that had been booked by the agency we went through-It was suppose... More

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Waterloo, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you are planning a trip to Pigeon Forge, Gatlinburg or the Smoky Mountains I highly recommend the Westgate Resort in the Smokey Mountains. The rooms are clean and comfortable- ours was a one bedroom, with full kitchen and family room. There is a water park on site for an additional fee - and two outdoor pools (no additional cost!).... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was the most beautiful and sprawling place I have stayed at. The price was perfect and the staff was wonderful. Do not sit for a time share presentation, they bait and switch and are pushy. 90 minutes means 3 hours!

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WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for giving us your opinion of our resort. It’s amazing to hear you enjoyed many things during your stay. We apologize if you had issues with the sales presentation. Please come back and visit us again soon! Sincerely, Idalise More

ripley
1 review
5 of 5 stars Reviewed 1 week ago

Westgate Resort at Gatlinburg is a wonderful place to stay. The room was clean and comfortable, and the staff is the best!!! The staff is friendly and knowledgeable and went above and beyond to meet our every need. We will definately be staying here again. I recommend the resort to anyone who needs a little pampering on vacation!

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Hotel Summarization (Beta)

What travelers say

  • Water park(76)
  • Very nice(43)
  • Pigeon Forge(40)
  • Time share(23)
  • Sales pitch(12)
  • Golf cart(10)
  • Full kitchen(8)
  • Indoor waterpark(8)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Top resorts Hotel in Gatlinburg #23 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
Number of rooms
769

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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