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All 87 Gatlinburg hotels

Westgate Smoky Mountain Resort

3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738
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Ranked #21 of 87 Hotels in Gatlinburg
A recent review
5 of 5 stars reviewed yesterday
Shurtz Vandalia, Illinois, United States
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1,548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vandalia, Illinois, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We are owners at Westgate Smoky Mountain Resort. We booked two of our units for a 7 night stay. Upon checking in we found that we had been assigned units in a building in which we did not own. Upon advising Eva Windham (who was checking us in) of this fact she was able to get the units in the... More

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Campbellsville, Kentucky, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at Westgate Smoky Mountain Resort for a full week in late September. We are owners with Westgate through their time share program and have stayed at several of their resorts. THe Smoky Mountains location is very clean, the staff is super nice and we did not encounter (too) pushy of a sales person. The "cabins" are top notch,... More

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Johnson City, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here 2 nights with my husband and 12 year old son in the one bedroom deluxe villa. Room was in excellent condition, very nice leather furniture, fully equipped kitchen, washer, dryer, dish washer and jacuzzi tub. The bed was extremely comfortable with great linens, son said that the pull-out queen sofa bed was comfortable for him. The resort was... More

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1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

Our first two nights we were stuck in a small room overlooking nothing. However we were able to upgrade to a fabulous room with a beautiful view. Thanks so much Charles couvillier for helping to get us settled in our new room.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you so much for your feedback. We’re so thrilled our staff was able to change that experience around for you. Please come back and visit us again soon! Sincerely, Idalise More

Carlisle, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We shared a 2 bedroom unit with lockout doors. Glad to have a full kitchen. Great views from our balcony. We ended up in a handicap unit so no Jacuzzi tub, but still nice. Asked for some additional cooking utensils and they were delivered quickly. Love that there are grills outside to use.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you so much for sharing your response. We’re so delighted to hear you enjoyed everything from our fully equipped kitchens to the lovely views from the balcony. We hope to see you again for many vacation memories to come. Sincerely, Lissy More

Liverpool
Contributor
13 reviews 13 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We spent 2 nights here while visiting Great Smoky Mountains National Park and had a great time. The resort is beautiful... and big! There is a free shuttle which travels around though, so you don't need to drive back and forth if you don't want to. We were based right at the top, up around steep hill, and if our... More

Was this review helpful? Yes 1
Beaufort, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We only stayed here two nights but I'm sure we will be coming back. It was very clean and a very good value. We have two small kids and really wanted a place with a full size fridge. We actually ended up getting take out for dinner both nights so the table ended up getting a lot of use. The... More

Was this review helpful? Yes 1
Overland Park, Kansas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I really enjoyed our week at this quality resort, especially the beauty, peace & quiet of the Smoky Mountains plus the numerous opportunities of things to do in the Gatlinburg area. Following check-in, we were led to our unit at the top of the hill/mountain by Dougie McDaniel, who provided a very warm welcome/introduction to the Resort... More

Was this review helpful? Yes 2
Indianapolis, Indiana
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

My husband (brand new at the time) and I just shy of one year ago went on our honey moon to Gatlinburg we were SCAMMED into spending what was supposed to be 90 min and a couple of free attraction tickets plus lunch at the absolutely gorgeous Great Smoky Mountain Westgate resort. I say scammed because we did NOT get... More

Was this review helpful? Yes 4
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your feedback. We deeply apologize for any inconvenience you experienced while staying with us. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary and our sales... More

LaGrangeville, New York
Senior Contributor
30 reviews 30 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

ave your time and money they will tell you anything to get you on to the property. The property is dirty, the have no services. The on,y thing the want to do is sell you a time share which is just a bigger shame they try and strong arm you into sale stay away. The rooms were dirty,the water park... More

Was this review helpful? Yes 4
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review

Thank you for your review. We’re sorry to hear you were not happy during your most recent stay. Cleanliness is our top priority and we’re definitely not pleased to hear your unit was not clean upon your arrival. We do have our Housekeeping staff available on site. Please let our Front Desk staff know so that your unit can be... More

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Hotel Summarization (Beta)

What travelers say

  • Water park(75)
  • Very nice(41)
  • Pigeon Forge(38)
  • Time share(23)
  • Sales pitch(11)
  • Golf cart(9)
  • Indoor waterpark(8)
  • Full kitchen(7)
  • Parking lot(5)
  • CUSTOMER SERVICE(4)

Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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