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Sleep Inn & Suites

2.0 of 5
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335 East Parkway, Gatlinburg, TN 37738
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Ranked #41 of 88 Hotels in Gatlinburg
A recent review
5 of 5 stars Reviewed June 29, 2013
James_B42328 Hudsonville, Michigan
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316 reviews from our community

Traveler rating
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    42
    35
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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There are newer reviews for Sleep Inn & Suites
See the most recent reviews
Hudsonville, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 29, 2013

Great place to stay in G-burg. Close, yet out of the crowds. Very clean and quiet. Heather and the rest of the staff were great! Great location for hiking the National Park trails East of the city off 321. Good b-fast for hikers before a day on the trails. Thanks, Heather, for an enjoyable stay. I'll be back. JB

Was this review helpful? Yes 1
Sleepinngatlinburgtn, General Manager at Sleep Inn & Suites, responded to this review

Our staff thank you for the positive feedback and are glad you enjoyed your stay with us. I have shared with Heather and the staff the kind words you had for them. It is our pleasure to be of service to our guests and our staff strives to ensure a positive guests experience for each one. See you on your... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

The staff is very friendly. Heather really makes sure you enjoy your stay! Rooms are clean. Public areas are clean. Outstanding!! We have been staying here for over 10 years and will be back next year!

Was this review helpful? Yes
Sleepinngatlinburgtn, General Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to fill out such a fantastic review! I have shared your comments with my front desk staff, and they join me in thanking you for your kind words. We are excited to hear of your return visit again to our hotel in the future. More 

Bloomington, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

Enjoyed our time, pool was great (granddaughter loved it). Breakfast was good. Staff was extremely helpful. Had to shorten our stay by a day and we had used a third party arrangement. Heather was great and very helpful in dealing with the whole situation. Room was clean and quiet. The gentleman at the front desk was also helpful with any... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, General Manager at Sleep Inn & Suites, responded to this review

Our staff thank you for your wonderful comments you shared with us. I am glad our staff was helpful to you. Thank you very much for taking the time to share your experience and for the "Excellent Hotel ans Service" rating. We are looking forward to your next visit. More 

Davis, West Virginia
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 20, 2013

I am 95% certain that Room 511 has bed bugs. My husband got 5 or 6 bites overnight. I looked it up on Web MD and the bites look exactly like bed bug bites. Not sure about the rest of the hotel, but I would recommend staying away until the problem is resolved. We avoided the pool and hot tub.... More 

Was this review helpful? Yes 9
Sleepinngatlinburgtn, Manager at Sleep Inn & Suites, responded to this review

Our guests are very important to us. We apologize for any inconvenience you experienced while staying at our property. Each month our property is serviced by a licensed professional pest control company. We do our best to provide a nice clean room that is pest free. Last year we updated each room with new beds, mattresses, bedding, carpet, curtains, art... More 

Richmond, Virginia
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed June 19, 2013

I booked our room for a two night stay over memorial day weekend in advance, paying in full for a discounted rate. We arrived at midnight after having had to go straight to our dinner show upon arrival in town because of traffic, and then having dinner out afterwards. We were given the last room in the hotel - a... More 

Was this review helpful? Yes 11
Toledo, Ohio
1 review
4 of 5 stars Reviewed June 11, 2013

Me and a friend stayed at this hotel last month and it was a nice hotel with a balcony. Heather made sure we had everything we needed and was able to get us the best deal in Gatlinburg. The pool pool and hot tub were nice at the end of the day. Overall I thought it was a very nice... More 

Was this review helpful? Yes
Sleepinngatlinburgtn, Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to let us know about your recent stay. Your kind words are appreciated by our staff. Please come stay with us on your next trip to Galtinburg. More 

Marion, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 4, 2013

This is by far the worst place my family and I have stayed at ever. This shower was minimal and doesn't drain. The wifi was a joke, you can't load anything. The pool was never cleaned our entire stay. The manager was never around.We had to clean the air conditioner to get it to work. The pool was nasty because... More 

Was this review helpful? Yes 13
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We apologize for the problems you encountered during your stay at our hotel. We take each complaint seriously and work to correct the issues quickly. More 

Belleville, IL
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 3, 2013

I stayed in a "suite" but it was just a room and bathroom. It had a Jacuzzi tub in the room so I guess that made it a suite. The place was older but well maintained. The staff was great. I just thought it was kind of old and tired and, for the price, not a great value.

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 2, 2013

Van and Heather were fantastic! They were the most helpful with giving us the best deal and beat the online hands down! The room was so cozy and the beds were amazing! Very updated looking rooms, couldn't have asked for a better hotel after coming back from myrtle beach, and although we only stayed one night we would definitely stay... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for recognizing Van and Heather for their quality servicve. Our staff work hard to ensure each guest has an enjoyable stay at our hotel. I will pass your kind words along to Van and Heather. We are glad your room met your expectations. We will see you again on your return trip to Galtinburg. More 

Spruce Pine, North Carolina
Contributor
20 reviews 20 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 2, 2013

I would definitely recommend the sleep inn 335 east parkway Gatlinburg TN. It was very clean and reasonably priced. the only down side was the lazy river was too lazy and felt more like a hot tub. The receptionist at the hotel was very knowledgeable of the area and was very polite.The walk from the hotel into Gatlinburg was a... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Your postive comments gives us the incentive we need to work even harder to make every guests stay an exceptional one! Its great to hear your stay was enjoyable and we are pleased liked our indoor pool area. Thank you for your recommendation of our hotel. We look forward to seeing you next time. More 

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