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All 86 Gatlinburg hotels

Sleep Inn & Suites

2.0 of 5 Hotel   |   335 East Parkway, Gatlinburg, TN 37738
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67%
Ranked #35 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 4 days ago
tripingalong Akron, Ohio
  • Overview
  • Reviews (253)
  • Photos (44)
  • Amenities
  • Room tips (38)
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253 people have reviewed this hotel

Traveler rating
    108
    59
    28
    31
    27
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112
57
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11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Florida
Top Contributor
100 reviews 100 reviews
59 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

After several days on the road I thought I would "treat" myself to this place. It was no treat. The rooms are decent as are the hallways. The exterior is in bad need of clean, the pool area was a disaster, no towels and when I asked at the front desk they said that the towels were "locked up" and... More

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for telling us about your recent visit to our property. Please accept our apology for all inconveniences you experienced. I have discussed all your issues with our housekeeping and maintenance department. We want each guest to have a wonderful vacation experience while staying with us. More

Akron, Ohio
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Went to Gatlinburg at the last minute, made reservation the same day as check in and arrived at 2:30 am. Was happly surprised to find that the room was clean, the bed was comfortable and the staff was helpful. Didn't get chance to use pool but never saw anyone in it all weekend. We were in smoking room (the only... More

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for staying with us. We appreciate your kind words about our helpful staff and clean room. Our guest service clerk always try to ensure a quick check in and check out. Glad to hear service was good for you. We are sorry we did not have a non smoking room for you. All smoking rooms are on one... More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Stayed for doing break. Called the hotel before we left to check the temp of the indoor pool. I was told it was warm, but it was freezing. The hot tub was cold as well. Room was dirty. Carpet dirty. Service was average. We came there for the indoor pool because we have a 5 year old daughter that loves... More

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We apologize if you were inconvenienced during your stay. We are sorry the pool and hot tub temperature was not warm enough for you. We are inspected each month and our pool, lazy river, and hot tub receive high scores. The report was given to our maintenance man who rechecked the settings of the pool water. We hope you will... More

Ackley, Iowa
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check in was easy and the room was clean. However, this hotel needs improvement in many other areas. If you are at all familiar with the Gatlinburg and Pigeon Forge areas, you know that traffic and parking is a nightmare. The hotel doesn't help the situation much. There is a tiny parking lot above and a small one below behind... More

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for your review of your recent visit to our hotel. We are sorry you experienced problems and were inconvenienced. I have shared all your comments with our staff. More

Shady Spring, West Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Ok so I have to start this off by saying that looks can be deceiving. We decided last minute to take our first trip to Gatlinburg/ Pigeon Forge. My husband found and booked the hotel, he booked it because he thought our kids would really enjoy the pool/hot tub area. We looked at the pictures and I thought '' it... More

Was this review helpful? Yes 3
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for your review of your recent stay. We apologize if you were inconvenienced in any way. Guests are important to us and are sorry you were dissatisfied with your room and our hotel. We discussed the problems you experienced with our housekeeping and maintenance staff. More

Fayetteville, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were a little worried as we accidentally booked a smoking room for our weekend getaway over the 4th of July weekend. Upon arrival we asked if we could be switched and we were told they had nothing else available. (It was busy so no surprise there) when we went to our room we were happy to find the room... More

Was this review helpful? Yes 2
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for writing a review of our property. We appreciate your kind word about our staff and I have shared your comments with them. We are glad you found your room to be comfortable and clean and that your trip was pleasant. Please come with us again on your next trip to the area. More

Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed over the 4th of July weekend. The hotel is not overly bad but you could tell it was old and now modernized for awhile. Rome was adequate and it had a tv, mini refrigerator, and microwave. The best thing about it was the price.

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for your review of our property. We apologize for all inconveniences you experienced while staying with us. Our property was updated with new carpet, bedding/ spreads, curtains, art work, desk chair, and flat screen TV last year. Each room offers a refrigerator, microwave, coffee maker, iron/board, hair dryer, desk/chair for the convenience of our guests. We are sorry... More

Fairfield, Ohio
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 20, 2014

My wife and two girls are currently staying in this hotel. We booked this hotel based on the reviews found on Tripadvisor. Just being honest.......the reviews misled me. I rate this hotel as being 100% Average. ******the breakfast was weak.....which is why we are going out for breakfast tomorrow ******bottomline.....you get what you pay for

Was this review helpful? Yes 3
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We are sorry you were not pleased with our hotel. We apologize if you were inconvenienced in any way. More

Louisville, Kentucky
Top Contributor
145 reviews 145 reviews
30 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed June 16, 2014

This is a good hotel with nice rooms and a terrific pool area. Heated pool, heated lazy river and hot tub are great. Beds and rooms are updated and very nice. Good breakfast as well. Liked it so much we stayed extra nights here.

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking time to write a review of our property. We are glad you were pleased with our property. Our guests are very important to us. We appreciate your kind words. Please visit us again. More

Madison, Alabama
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 5, 2014

We had the best vacation ever this year and Sleep Inn & Suites had a lot to do with that. We loved the room and the pool area was absolutely wonderful. The staff was very helpful and very friendly as well. The hotel was perfect distance to the shops and it was nice and quiet as well. The breakfast was... More

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking time to write a review of your recent visit to our property. We were delighted to have you as our guest. We appreciate your kind words about our staff and are glad you found them to friendly and helpful. Glad you enjoyed the pool area and breakfast. Please visit you again on your next visit to... More

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Additional Information about Sleep Inn & Suites

Address: 335 East Parkway, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Gatlinburg
Sleep Inn Gatlinburg
Gatlinburg Sleep Inn

44 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast. ... more   less 
Number of rooms
70

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