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Sleep Inn & Suites

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335 East Parkway, Gatlinburg, TN 37738
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1 room 1 guest
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354 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Bristol, Tennessee, United States
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Was just down for 1 night on the Motorcycle. Most places were booked up and we made a last minute reservation here. I wasn't really pleased with the location of the hotel, as we like to be able to walk to the middle of Gatlinburg from our room. It would have been a hike from here. Had a Jacuzzi suite... More 

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Fairmount, Georgia
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 1 week ago

We arrived at the hotel to check in and noticed people weren't very friendly..ok. Maybe they were having a bad day. Get our cards and go to the room. No balcony! No way to go outside without walking through hotel lobby!!! What?!??! That was exactly what I asked for!! A balcony. I felt like the room was closing in on... More 

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Travelers are raving about these Gatlinburg hotels

Ravenna, Michigan
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I want to start by saying that the staff was very friendly and the breakfast was very good. I did feel that the descriptions and comments on this hotel are misleading. The hotel is rundown and needs some maintenance and updating. If you are on the street side, it is very noisy with the cars going by, all day and... More 

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Griffin, Georgia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I recently stayed for 3 nights and we were very pleased, the bed was suprising very comfortable. The room was clean. And the staff was friendly. The only downfall is its a good walk from the strip. And me being 6 1/2 months pregnant it was a little rough. Even though there are trolleys you don't know... More 

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to post your comments regarding your stay at our hotel. We are pleased to hear that you found our staff to be friendly and that you enjoyed your room. We hope you will visit us again. More 

A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago

We stay here for one night the guess service they not even smile or welcome look like we r brother them on working times about room not bad for what we pay for. Swimming pool so so to us. The hotel not that close to walk distance to shopping or attentions area maybe around 10 minutes walk to shopping area.... More 

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Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We regret that your stay did not meet your expectations. Our staff is always here to try to resolve all issues that arise during our guest stay when they are brought to our attention. Our goal is for each guest to have an enjoyable stay experience while staying at our hotel. We have shared your comments with our customer service... More 

Level Contributor
4 reviews
1 of 5 stars Reviewed 4 weeks ago

They tryed to put me in a smoking for room when my reservation saids no smoking. It was dirty.the water in the zink leaked ..the dyer took over a hour to dry my clothes...the breakfast was bad steal cereal. Waffles were hard..

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We regret that your stay did not meet your expectations. We are sorry the breakfast was a disappointment to you. We do offer make your own waffles, sausage, boiled eggs, bagels, 2 types of muffins, Krispy Kreme donuts, 2 cold cereals, oatmeal, toast , and other items. I reported the issues you listed to our housekeeping and maintenance department. Our... More 

Henderson, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The location of this hotel was almost perfect! It was close enough to walk to downtown Gatlinburg (though it is a little bit of a hike), but far enough that you avoid the noise of the city. The rooms are spacious for 2 people, but had it been a whole family, it would've been a little more cramped. The bathroom... More 

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for the wonderful comments .It was our pleasure to have you stay at our hotel. Our staff is happy that you had a good time and found our hotel to be a good location. It is always nice to know that our guests had a pleasant experience while staying with us. We are glad you enjoyed the indoor... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 29, 2015

The hotel is in a great location if you plan to spend most of your time on the main strip of Gatlinburg. It is about a 10 min walk to Ripleys Aquarium. And not a far drive from Pigeon Forge. The indoor pool is slightly heated which I'd a plus for me. They advertise a lazy river, but it's really... More 

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for your review of your recent visit. We value your opinion and appreciate you choosing to stay with us. We are glad you were happy with the locations of hotel. There is so much to see and do in our area. So glad you enjoyed your room . Yes, our beds are very comfortable and rooms are clean.... More 

Greensboro, North Carolina, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 27, 2015

Although, the surrounding properties are not much to look at overall the inside of the hotel is pretty nice. The rooms where clean and nice and appeared to be up to date. The staff was very friendly. Cannot comment on the continental breakfast because me and my husband were looking for a full breakfast so we did not try it,... More 

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for your review. We are happy you chose to stay with us and had a wonderful stay. We do have a friendly and helpful staff. They are always available to assist our guests and our goal is to make their stay a great experience. We look forward to your next visit. More 

Atlanta, Georgia
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 25, 2015

Nothing fancy but clean and the staff is friendly. Probably the best you'll do in the $100 range in the area. We had one of the interior rooms and it was probably 90° when we first went in but it cooled down quick enough. We did have to keep the air going all night long or we'd roast which kinda... More 

Was this review helpful? Yes
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We are glad you found our hotel to be clean and our staff to be friendly. Thank you for posting a review of your recent visit with us. We are very happy to hear you had an awesome time in our pool area. The pool, lazy river, and hot tub are always a good place to go after a long... More 

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