I need to have a reclining chair in order to sleep at night, due to a back injury. After searching the internet, I discovered this hotel to advertise that their handicap rooms offered a recliner, I called and verified with the hotel before making reservations. I was told several times by the front desk that yes, all handicap rooms featured... more

I was surprised by how affordabe this hotel was for the quality. Very friendly staff were eager to help without hesitation. Rooms were very clean, pool was well-kept and hardly used. We had it to ourselves the whole weekend because most of the guests would rather be out exploring Gatlinburg. My car had broken down on the way and repairs... more

I was a bit reluctant about booking this hotel,due to trip advisors negative remarks. I have stayed in 3 hotels in Gatlinburg,TN,Sleep Inn & Suites being one of them. I am very particular when it comes to cleanliness,and Sleep Inn & Suites actually passed the test. The hotel had all of the amenities that my family and I were looking... more

It was a breath of fresh air staying here. Other than being up a hill from downtown, it was great! The staff/owners make customer service #1 and went above and beyond to see each guest was treated as family. The rooms were fresh and clean and from the point you step off the elevator you smell the scent of cleanliness.... more

We had a horrible experience at the Super 8 up the road...left and found the Sleep Inn. Dorothy, the desk clerk, was down-home friendly, and very helpful. She let us look at a room before booking, and gave us a good price and even breakfast recommendations. The pool area was very nice, and we were very happy to have a... more

I had a very nice stay here. The staff was very pleasant and helpful. It is off the main strip so it was easy to get in and out of the parking lot. We had a two queen standard room that overlooked the pool area. The cleanliness of the room was very good and the pool area was really nice.... more

We have stayed in this hotel many times but not for the past few years. It has really gone down hill. The front desk people were very rude, and extremely unkept. If you stay here do not book through the hotel directly, they will change the price 20 times before and when you arrive. Call the 800 number or book... more

When into Gatlinburg without reservations and found the Sleep Inn. Got to say, Loved it. Me and my family of 4 got a "standard room" for less than $100.00 per night, our standard room had 2 queen size beds, new style fridge and microwave, and one thing my wife really like was an actual small closet. It sets just a... more

We stayed here for 2 nights last weekend. The room was clean and the staff that we met were friendly. There was a small microwave and a larger than normal fridge in the room. I travelled with my two teenage daughters and requested a room near the pool. My first word of advice is (if kids and pools are your... more