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Sleep Inn & Suites

2.0 of 5
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335 East Parkway, Gatlinburg, TN 37738
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Sleep Inn & Suites
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Ranked #39 of 88 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 1 week ago
William W Boone, North Carolina
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307 reviews from our community

Traveler rating
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    70
    38
    34
    38
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130
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7
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW

As soon as I got home I washed bags and all in hot water. I knew as soon as we pulled up to the hotel that we would regret booking this hotel. Lobby looked nice but even the elevator was trashed. I had a two queen bed room, one bed had blood on the comforter. Would not stay here!!!

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Boone, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

Cloaked by the sent of urine and cigarettes is a modest hotel with exceptional amenities, including a pool and lazy river. The staff was friendly and helpful. Only one elevator (to my knowledge) was available. The lobby/breakfast lounge was cramped. Overall, fairly clean and ample rooms added to the pool area make this hotel a decent option for exploring Gatlinburg... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The rooms did not look like the picture, THEY were smaller. The furniture had stains on it, the bathroom smelled like urine, awful location. The view from the suites face the side of a building, and their next to the nasty laundry mat and leaky storage room.

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Please accept our apology for all inconveniences you experienced while staying with us. We have discussed the issues with your room with our housekeeping department to ensure this issues do not happen again. More 

michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We rolled into Gatlinburg late at night and this was the only place with vacancy so we snatched it up but it wasn't at all worth the money. The couch and chair were stained, the carpet was very dirty and warn. The pool area is nasty and the parking lot Is full of garbage. The elevator had a foul odor... More 

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Dry Ridge, Kentucky
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

There really wasn't anything bad about this hotel. Do not expect luxury, because it is basic. However, it has all that we needed and the room was clean. The hotel itself is older but rooms have been decently updated and while not right on the strip, it is within walking distance to every Parkway attraction. My husband and I stayed... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you so much for spending 3 nights with us recently. We are glad you chose to stay with us. Our staff is glad you found your room to be clean and comfortable. Please visit us again soon! More 

Carrollton, Ga
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Pictures and descriptions are deceiving. Dated hotel with remodeled rooms. Room was small, clean and nice enough to stay in. Pics of pool are deceiving but was ok for our 9-yr old. Go elsewhere for breakfast unless you want want to fill up on bread. If you stay near lobby it will be noisy . This hotel is in a... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for taking the time to let us know about your recent visit. We are glad you found our room to be clean and comfortable and our staff to be friendly and nice. Please visit us again on your next visit to Gatlinburg. More 

Cable oh
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My family enjoyed our stay at this hotel! Great convenient location. A little up hill walk when coming back but we didn't mind it though. Our kids enjoyed the pool area. They had a good variety for breakfast also. Over all a nice place we would stay here again!

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for letting us know about your recent visit to our property. So glad to hear that you enjoyed your stay and that your family enjoyed our pool. We look forward to seeing you on your next visit to Gatlinburg. More 

New Castle, Indiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We booked this hotel through Vacations Made Easy, and the pictures are very deceiving. When we went to check in we found the floors to have something smeared on them, open trash bag out in the hallway, smelled of feces, a man standing in our room making the beds at 3 something in the afternoon the day of check-in, front... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

We are sorry you were not satified with our hotel. We value each guest and apologize if you were inconvenienced in any way. More 

Winston Salem, NC
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a groupon for this hotel that made it a very good deal for a weekend getaway. Check in was super fast and easy. Parking seemed like it could be a problem. We got there around 9 PM and we got the last spot on the upper level. From our room I THINK I saw a lower level parking... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Our staff would like to thank you for choosing to stay with us! We are glad you found our rooms to be clean and spacious. Please visit us again on your next visit to Gatlinburg. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

Me and my husband came here for a romantic getaway and we enjoyed our stay here. We come at least once a year and try a different hotel every time but after staying here I will never stay anywhere else. Our room was a king room with fireplace and Jacuzzi. It was spacious and very clean. Bed was very comfortable!... More 

Was this review helpful? Yes 1
Sleepinngatlinburgtn, Guest Relations Manager at Sleep Inn & Suites, responded to this review

Thank you for letting us know about your recent stay at our hotel. We are delighted you chose to stay with us. Our staff and management are glad you found your room to be clean and spacious. Our guests are important to us and we look forward to your next visit to our hotel. More 

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