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All 87 Gatlinburg hotels

Gatlinburg Town Square Resort

2.5 of 5 Hotel   |   414 Historic Nature Trail, Gatlinburg, TN 37738
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Gatlinburg Town Square Resort
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Ranked #46 of 87 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 3 weeks ago
Royal W Louisville, Kentucky, United States
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215 reviews from our community

Traveler rating
    54
    77
    29
    24
    31
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92
47
2
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We booked a 7 day stay through RCI. We checked out 5 days early! The bathroom had brownish-red junk running down the wall and the wallpaper was peeling. Our pillows had stains and smelled musty and sweaty. There was so much jam packed into this super tiny room that if I fell out if bed, I would have landed in... More

Was this review helpful? Yes 2
Christina R, Manager at Gatlinburg Town Square Resort, responded to this review

Thank you for your recent feedback. We do sincerely regret that we were unable to address the issues which you experienced during your recent stay. We strive for 100% guest satisfaction and our team is dedicated to "doing the right thing" every day which includes responding to guest feedback - ideally while our guests are still on property- so that... More

Louisville, Kentucky, United States
Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The place was quiet. Had things for all ages. Had clean comfortable rooms. Was located convenient to the Main Street. Lots of good food and activity nearby, especially the pancake house and a barbecue place.

Was this review helpful? Yes 1
Munster, IN
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one week here. We were in 313AB which is a one bedroom with an attached room with bath. Loved having a full kitchen and washer and dryer in our unit. We sat on the balcony a lot and listened to the sound of the creek. Saw a bear one morning out in the woods out back. We are... More

Was this review helpful? Yes 1
Bloomington, Illinois
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 12, 2014

We enjoyed our stay but the quality of the Resort was not what we have found at other places we stay. You can tell they try hard but they are just not equal to a nice Resort. I hope they can improve. The location is great and the layout is real nice.

Was this review helpful? Yes 4
Top Contributor
53 reviews 53 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 4, 2014

We booked three nights through our RCI timeshare and were set up in a Studio unit. Upon check-in we were upgraded to a one-bedroom, which is what we are used to. First time at this resort and really liked it. Balcony off living room and bedroom; so peaceful with creek/river running behind our unit. Would love to book here again.... More

Was this review helpful? Yes 2
Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

Yup! The best thing about this vaction site was the location, was fantastic. Parking was $8 a day around downtown Gatlinburg so being able to walk to downtown and ride the Trolley for 50 cents was a real plus. We missed out on the Zip Line so we must go back. We did the White Water Rafting in Benson City... More

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Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 27, 2014

Well, I don't want to sound like a brat, but our accommodations weren't what were accustomed to. The bathroom ceiling was bowing due to a water leak from above. The tub didn't drain, it smelled musty or moldy. The silk flowers on the table were absolutely gross. They switched us to a room down the hall, the only difference was... More

Was this review helpful? Yes 7
Roanoke, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 7, 2014

We stay at GTS every year. The rooms are always clean and the staff seems to bend over backwards to make your stay enjoyable. They are currently going through a renovation but made every effort to make sure the inconvenience was kept to a minimum. Yes the outdoor pool is somewhat small but there are two on the grounds, a... More

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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 5, 2014

The resort is located just a little bit away from the centre of Gatlinburg Town, so there was no need for driving, or parking. Though there was renovations happening the two pools were excellent centres of activities along with the gym and table tennis table. My only grouse was the elevators were not working a few days during the day,... More

Was this review helpful? Yes 1
Bowie, Maryland
Top Contributor
148 reviews 148 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed August 2, 2014

This was our first time to Gatlinburg for summer vacation. The room was decent, beds were comfortable, no complaints about housekeeping and towel service was good too. Common areas were clean, activities were plentiful, kitchen supplies were ample. We were comfortable for 7 days. Staff was friendly and helpful. Great location to get to everything without driving!

Was this review helpful? Yes 2
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Additional Information about Gatlinburg Town Square Resort

Address: 414 Historic Nature Trail, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Gatlinburg Town Square Resort 2.5*
Number of rooms: 31
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Also Known As:
Gatlinburg Town Square Hotel Gatlinburg

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