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All 86 Gatlinburg hotels

Gatlinburg Town Square Resort

414 Historic Nature Trail, Gatlinburg, TN 37738
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Gatlinburg Town Square Resort
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61%
Ranked #44 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 2 weeks ago
kmwlundy41 Statesboro, Georgia
  • Reviews (201)
  • Photos (152)
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  • Room tips (38)
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201 people have reviewed this hotel

Traveler rating
    51
    71
    26
    22
    31
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84
44
2
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
2 reviews
1 of 5 stars Reviewed yesterday NEW

We checked in on Friday, July 4th and the only good thing I can say is we only have two more nights left. Staff is rude and the place, actual statement from saleswoman "is a dump"! Will never stay in another Summer Bay Resort ever again! I called RCI and thank heaven they are refunding our exchange fee. All amenities... More

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Bowling Green, Ky
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We've stayed here at least 6 other times & loved it, but this time we ran into multiple problems that could've been resolved with better customer service. The managements attitude was basically, "Oh well, hate it for you". As the Event Coordinator for a yearly convention that brings them thousands of dollars in business, you'd have thought they'd want to... More

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Satsuma, Alabama
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

My extended family and I stayed here for a week due to a convention. We had a 3 bedroom on the 6th floor - not a big problem until the elevator stopped working! We were told that too many people were pushing buttons:/ hello...that's how elevators work! The bathtub in the master had mold encrusted tub jets for starters. The... More

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Statesboro, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family and I have stayed here twice and we enjoyed each stay. We were close to a lot of attractions and shopping; everything within walking distance. The nights sitting out on the balcony w as thing the full moon rise was amazing, too

Was this review helpful? Yes 1
Marinette
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were very pleasantly surprised with our accommodations. The pull out beds had the thickest mattresses I've seen and everything else was very nice. Our whole family had a great time and the location was perfect. We'll be back.

Was this review helpful? Yes 1
Orlando, Florida
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed week of June 6th. Had a one bedroom unit on the fourth floor. Great setup. Very well stocked. Nice kitchen with stove, refrigerator, washer/dryer. Bedroom had a hot tub. Great feature. We had a unit on the creek side so you you hear the water running and the birds chirping in the morning. Very peaceful. We did not use... More

Was this review helpful? Yes 1
Senoia, Georgia
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

1st the Resort is undergoing a remodel so, workers are out early in the morning making noise. No one bothers to tell u this when you book your room. There is a Holiday Inn Resort next door that is like new compared to this hole. The rooms look like decor from the 80/90's. 1 small pool outdoors , 1 small... More

Was this review helpful? Yes 9
Turner, Maine
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2014 via mobile

Family reunion was the purpose if travel, we rented 2 of the 2 bedroom condos, there was plenty of space for all 6 adults and 2 toddlers. Pools were great and heated, they were quite so we were not worried about taking the little ones to the water, most times we had the pool or hot tub to our selves.... More

Was this review helpful? Yes 1
Powder Springs, Georgia
Top Contributor
58 reviews 58 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 31, 2014

When we stayed here for three nights last year, we were charged a hidden cleanup fee of over $69.00 even though we left the room spotless and in better condition than when we arrived. This was not the most comfortable bed and the room needed to be updated. We could have stayed at a motel for less money in a... More

Was this review helpful? Yes 5
Provincetown, Massachusetts
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 26, 2014

This is a time share resort. We have stayed twice in the rear building overlooking the creek which is update with granite, new floors, furniture, etc. This visit was because we received an offer for a 3 night stay if we agreed to attend a sales presentation. We were shown the same room we were staying in. I did find... More

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Hotel Summarization (Beta)

What travelers say

  • Living room(4)
  • Very nice(3)
  • Parking lot(3)
  • Indoor pool(3)
  • Pigeon Forge(3)

Additional Information about Gatlinburg Town Square Resort

Address: 414 Historic Nature Trail, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
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Also Known As:
Gatlinburg Town Square Hotel Gatlinburg

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Official Description (provided by the hotel)
2 night minimum stay ... more   less 
Number of rooms
31

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