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All 86 Gatlinburg hotels

Gatlinburg Town Square Resort

2.5 of 5 Hotel   |   414 Historic Nature Trail, Gatlinburg, TN 37738
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Ranked #46 of 86 hotels in Gatlinburg
A recent review
5 of 5 stars reviewed 3 weeks ago
DUKELOGAN Roanoke, Virginia
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  • Reviews (209)
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209 people have reviewed this hotel

Traveler rating
    53
    74
    28
    23
    31
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91
44
2
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Well, I don't want to sound like a brat, but our accommodations weren't what were accustomed to. The bathroom ceiling was bowing due to a water leak from above. The tub didn't drain, it smelled musty or moldy. The silk flowers on the table were absolutely gross. They switched us to a room down the hall, the only difference was... More

Was this review helpful? Yes 1
Roanoke, Virginia
Contributor
14 reviews 14 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at GTS every year. The rooms are always clean and the staff seems to bend over backwards to make your stay enjoyable. They are currently going through a renovation but made every effort to make sure the inconvenience was kept to a minimum. Yes the outdoor pool is somewhat small but there are two on the grounds, a... More

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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The resort is located just a little bit away from the centre of Gatlinburg Town, so there was no need for driving, or parking. Though there was renovations happening the two pools were excellent centres of activities along with the gym and table tennis table. My only grouse was the elevators were not working a few days during the day,... More

Was this review helpful? Yes 1
Bowie, Maryland
Top Contributor
132 reviews 132 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was our first time to Gatlinburg for summer vacation. The room was decent, beds were comfortable, no complaints about housekeeping and towel service was good too. Common areas were clean, activities were plentiful, kitchen supplies were ample. We were comfortable for 7 days. Staff was friendly and helpful. Great location to get to everything without driving!

Was this review helpful? Yes 1
Thomasville, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and i stayed for 4 days. We absolutely loved it! Great courteous staff and very clean room. The room was very clean and well stocked with all your needed supplies like towels and such and if you needed to cook all the dishes were there for your use. The location is great to walk to the strip ,not... More

Was this review helpful? Yes 3
Sullivan
Contributor
12 reviews 12 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 25, 2014

We have stayed many times at GTS and we love the place. Perfect location close to the Log Cabin pancake house which is a huge plus! Room was clean. Grounds are well kept. An easy stroll downhill to the main drag where all the shops and restaurants are, I will stay here again.

Was this review helpful? Yes 1
North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014

I was so afraid of how this room would look based on the other reviews but I was blessed! There were 12 of us and we had 2 - 2Br units for a week stay. There was more than enough space. The lockout unit is considered the 2nd bedroom & it had a fridge in that room and a nice... More

Was this review helpful? Yes 3
Grand Rapids, Michigan
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 23, 2014

ROOMS: My family and I stayed here for a week to spend time in Gatlinburg and the national park. The resort condos look nice (just like the pictures), but let me tell you - they are DIRTY. They tidy up the place, but my family tends to be the kind that will take Lysol wipes and wipe everything down anyway... More

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 9, 2014

We checked in on Friday, July 4th and the only good thing I can say is we only have two more nights left. Staff is rude and the place, actual statement from saleswoman "is a dump"! Will never stay in another Summer Bay Resort ever again! I called RCI and thank heaven they are refunding our exchange fee. All amenities... More

Was this review helpful? Yes 13
Bowling Green, Ky
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed July 6, 2014

We've stayed here at least 6 other times & loved it, but this time we ran into multiple problems that could've been resolved with better customer service. The managements attitude was basically, "Oh well, hate it for you". As the Event Coordinator for a yearly convention that brings them thousands of dollars in business, you'd have thought they'd want to... More

Was this review helpful? Yes 21
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Additional Information about Gatlinburg Town Square Resort

Address: 414 Historic Nature Trail, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Gatlinburg Town Square Resort 2.5*
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Also Known As:
Gatlinburg Town Square Hotel Gatlinburg

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
2 night minimum stay ... more   less 
Number of rooms
31

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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