To call itself a resort is a bit misleading. From the outside, this looks like a decent place to stay. We should have asked to see a room before paying for one night. There are 2 options, mountain view or "river" view. The mountain view is cheaper and puts you on higher floors in one of several buildings. It's really... More

Tthis is an awesome place to stay nice and quite , front desk very friendly .I've stayed a few times and never dissapointed.

Got a good deal on this hotel years ago and it has since become our regular place to stay. If you book on their website, you can get deals for booking in advance and sometimes even a free night. It's location is great; adjacent to the Aquarium and right off the strip (River Rd.) so access is easy. Can easily... More

We stayed here for Claus Fest--a convention of professional Santas and Mrs. Claus's. The property is older but well kept. It was nice having a microwave and refrigerator. We used the small balcony a lot partaking of some of the local wines! Front desk staff was great and when a migraine forced my husband back to bed an hour before... More

This was a last minute short vacation. We booked through Expedia and did not have any problems. Even though this is an older hotel, its been kept up well. Perfect location. The front desk was great. Will definately go back!

ive had trouble with this place in the past but it was the front desk woman i had stayed there every year since 1995 .. they had this woman at the front desk who was rude and didnt care if the rooms were rented out or not .. changing of the guard (front desk) was fantastic this year she was... More

We booked through expedia. First of all, we did not get a King bed like our agreement stated. The front desk was completely unfriendly and unhelpful. The view from our room was of a parking lot, and not of the water or "mountain view" as advertised. We did ask if we could pay to upgrade the room to a water... More

I stayed here over the weekend and loved the location and the view. The rooms are a little outdated but will meet your basic needs. If you are going to stay here request the "mountain view" lodge 2nd floor. My girlfriend and I spent each night sitting on the private balcony enjoying the mountain view. Also, the mountain view rooms... More

This was my first stay here and its was great. My family stays here everytime they go to Gatlinburg. The rooms was clean and fresh the staff here go the extra mile(as folks say) to make sure that your stay is stress free.Everyone I had any dealings with made me feel like I was the only thing that mattered @that... More