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River Terrace Resort & Convention Center

240 River Road, Gatlinburg, TN 37738
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River Terrace Resort & Convention Center
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River Terrace Resort & Convention Center
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495 reviews from our community

Traveler rating
    103
    137
    109
    67
    79
See reviews for
151
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cincinnati, Ohio
1 review
3 of 5 stars Reviewed yesterday NEW

My husband and I recently visited Gatlinburg, this was our second stay at the River Terrace. We are out and about hiking and such so we don't spend a great deal of time in the room. Having said that, with that level of activity one needs to sleep. Big problem because the River Terrace was crowded with party people and... More 

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Here now. This is the second time in 4 months I have stayed here. Although not my first choice but a last minute trip. Have not been disappointed. Staff friendly and the room clean. Easy check in all ways good.

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Roan Mountain, Tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

After usually staying in a higher price resort in Pigeon forge we decided we wanted the Downtown Experience. I am happy that I made my reservation without reading the reviews otherwise I would have missed out. The Staff is very friendly. We had one of the King Jacuzzi Rooms with a view of the river. Yes it was dated, but... More 

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Shepherdsville, Kentucky
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been staying here for a few years now and as it wasn't updated I never had problems and I is right in town and walking distance yo everything. We just visited again march 2015 and they are updating the rooms so nice just made me like the place more

Was this review helpful? Yes 2
Walhalla, South Carolina
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here in a king room overlooking the river on Jan 2&3,2015. Bed was very comfortable and the view from the balcony was excellent. Staff was friendly and would give you all the coffee you wanted. Good location, just a short walk to the parkway. Don't believe the bad reviews, this is a good place to stay in Gatlinburg.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had our Wedding Reception here just a week ago. Absolutely wonderful service, wonderful food, pleasant people. Yes, the are updating the rooms. Just wait for it to be completed and see what it's like. We stayed one of the newly updated rooms, and WOW! Great job! Can't wait to see it all when completed.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the River Terrace resort. It brings us a lot of joy to hear that you selected us for such an special occasion. We are always ready to deliver the best there is in the hospitality industry. We feel honored that you would return and can’t... More 

Winder, Georgia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Let me start off by saying, if you are coming without children and/or plan to stay up to all hours of the night and not actually sleep, you are in luck! We started out with a pretty good room in the hotel (they have several buildings, some motel, some hotel), river and mountain view, 2 beds, etc, nice room. What... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your honest feedback. We offer our sincere apologies regarding the extraordinary incidents you have mentioned and most of all that you were unable to enjoy your recent stay with us. Please know that the level of service we provide is taken very seriously. If you would like to discuss this issue further please send us an email... More 

Hagerstown, Maryland
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Suite was nice. Large room, king size bed, full bathroom, table and chairs, microwave, refrigerator, tv. Room was clean, and view of mountains outside window was amazing. Trolly service in front of hotel, great for getting around town. House keeping was generous with towels and removing the trash. Front desk staff was polite, able to give good suggestions.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your experience with us. We are very pleased to hear that you liked our spacious equipped villa and mountain views. It’s also great to know that our staff provided you with exceptional service and you enjoyed our convenient location. We appreciate you choosing us for your stay and hope you provide us with the pleasure again... More 

Blacksburg, Virginia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 23, 2015

This hotel was pretty good. I got it on hotwire for $44/night so I wasn't expecting to be blown away. We were in the mountain lodge, up the hill from the main area. Our room had a great view of the mountains and downtown. The bed was nice and firm and provided a great night's sleep. My complaints were the... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for sharing your feedback regarding your stay. We’re glad you enjoyed the mountains views from the rooms. Allow us to apologize if you had some complications with the steep hills and issues with the shower drain. We hope you allow us the opportunity to exceed your expectations in the future! Sincerely, Lissy More 

Augusta, Georgia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 21, 2015

Pretty cheap hotel for the area. Yes, it is dated but it was clean. That is the important thing for us when traveling. I would rather have a clean old/dated room than a new modern "dirty" one any day. The staff was for the most part nice. The first time we went in, she seemed a little short with us,... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate and value your comments on the River Terrace Resort. It excites us to hear that you noticed the cleanliness in our units and grounds. Also, it is nice to know that you took advantage of our gas fireplace; that certainly brings comfort to the unit in general. We are sorry to hear that our staff was not courteous... More 

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