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River Terrace Resort & Convention Center

2.5 of 5 240 River Road, Gatlinburg, TN 37738
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River Terrace Resort & Convention Center
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River Terrace Resort & Convention Center
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487 reviews from our community

Traveler rating
    100
    134
    108
    66
    79
See reviews for
147
168
6
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Blacksburg, Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel was pretty good. I got it on hotwire for $44/night so I wasn't expecting to be blown away. We were in the mountain lodge, up the hill from the main area. Our room had a great view of the mountains and downtown. The bed was nice and firm and provided a great night's sleep. My complaints were the... More 

Was this review helpful? Yes 1
Augusta, Georgia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Pretty cheap hotel for the area. Yes, it is dated but it was clean. That is the important thing for us when traveling. I would rather have a clean old/dated room than a new modern "dirty" one any day. The staff was for the most part nice. The first time we went in, she seemed a little short with us,... More 

Was this review helpful? Yes 1
North Carolina
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

While the rooms certainly are not the fanciest or most modern you will find in the area, they are clean and comfortable. The hotel has wifi that worked fine while I was there, and the location is right beside the Aquarium and a main trolley stop, and in easy walking distance to restaurants and attractions. We stayed as part of... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your experience. We are thrilled to hear that you enjoyed our clean and comfortable accommodations. It’s also very pleasing to know you thought our staff was friendly and you liked our convenient location. We hope you will visit us again and please recommend us to your family and friends. Annie More 

Indianapolis, Indiana
Top Contributor
171 reviews 171 reviews
8 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is overall pretty decent. I probably would seek out other options the next time however. The staff is very nice! The first impression of the lobby and customer service was fantastic. I am pleased with the treatment we received. The hotel is extremely outdated and I believe that the rooms are even original from the 80's! The room... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your comments regarding your recent stay at the River Terrace Resort and Convention Center. We are sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. The issues you have described are being reviewed by our management team, as they share a common interest to... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the River Terrace Resort & Convention Center many times over the years. Overall, I have to say the accommodations are worthy of the price you pay. I also have come to realize that some of the units/buildings are more dated that others. The nicest one we ever stayed in had double beds and a corner fireplace.... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review and repeat business. We appreciate your kind words and are glad you find us to be a great value. As with any business like ours, the greatest advertising we can have is word of mouth from a happy guest. It would be an honor to provide you with another excellent vacation! Sincerely, Anja More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We spent our Valentine's Day here & absolutely loved it! It's super close to downtowns! We couldn't believe how clean it was! Its nice to walk in to a hotel room and feel that everything is cleaned properly! If you want to stay somewhere convenient & clean stay at river terrace! We will be back!

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We’re thrilled to hear you choose to stay with us during Valentine’s Day weekend! It’s great to know you enjoyed our rooms and convenient location. We look forward to seeing you again soon! Sincerely, Idalise More 

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are much bigger than on the website, beds were very comfy. Had a small issue with my child clogging the commode, the handy man was there to fix it within minutes even at 9 at night! Everyone was very friendly and welcoming. Also the location is AMAZING, your within a few steps of the aquarium and all the... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for sharing your response. It’s great to hear you enjoyed our comfortable beds and convenient location. We hope to see you again soon! Sincerely, Idalise More 

1 review
1 of 5 stars Reviewed 3 weeks ago

We got there and the welcoming center is very nice. The staff was friendly. However the room was absolutely nasty. There was a bloody bandaid on our bed. The door was cracked where the lock was. The bath tub was dirty. Everything was out dated. The dresser jour fell out completely when trying to open it. The staff said they... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review of the River Terrace Resort and Convention Center. We are so sorry to hear that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for the next guest’s arrival. Customer satisfaction is our main concern. We have taken note of these... More 

Murfreesboro, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Was in town for local soccer tournament. Room was clean and comfortable. Decor was a little dated. It was located one block from the main activity center and eateries. If nedding a comfortable place to stay few days good location. Not sure what the rates would be my room was paid for by the tournament.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for staying at the Westgate River Terrace Resort. We are delighted to hear you liked our clean and comfortable accommodations. It’s also good to know you enjoyed our convenient location. We invite you stay with us again next time you are in the Gatlinburg/Pigeon Forge area. Sincerely, Annie More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

The rooms are a nice size, and clean, but the furnishings are outdated. Our room had an excellent view, but not all do. It isn't described anywhere, but the rooms come with either a private balcony or a bathtub for two in the room. We had the tub, which was nice, but took forever to fill up due to poor... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for providing feedback on your most recent visit to the River Terrace Resort and Convention Center. We are happy to hear that you enjoyed your time with us and found your room to be comfortable. We do regret reading that you had issues finding us but, we do understand that we are tucked back in the... More 

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Additional Information about River Terrace Resort & Convention Center

Address: 240 River Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#5 Top resorts Hotel in Gatlinburg

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