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River Terrace Resort & Convention Center

2.5 of 5 240 River Road, Gatlinburg, TN 37738
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River Terrace Resort & Convention Center
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River Terrace Resort & Convention Center
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465 reviews from our community

Traveler rating
    94
    130
    100
    66
    75
See reviews for
140
161
5
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Johnson City, Tennessee
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My wife, daughter, and I stayed here for an extended weekend. When we first entered the room, there was a strong smell that resembled a certain illicit, green substance from adolescence. It quickly became a joke as we tried to figure out if someone left their stash behind in one of the drawers. I noticed immediately that the carpet was... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

It was my husband, my 5 year old son, and I that stayed here for the weekend. Room was clean, no weird smells, loved the view, maids service awesome, check in was a breeze. I will definitely be staying here again and again! This is my new gatlinburg spot!

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Oak Ridge, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago NEW

We were put on the fifth floor. The bathroom showers were dirty. The carpets could use some cleaning. Good wifi signal and connectivity. For the price we paid the expectation was to get something better than a $29.99 cheap motel.

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Easley, South Carolina
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We checked in...very easy...and it's very nice. We are in building 6 and every room has a view of the mountains and the shops of main street. I've been coming to Gatlinburg for over 50 years and have always wanted to stay here. The prices are reasonable for December and the weekend of the parade. The bed seems solid. Granted,... More 

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Ringgold, Georgia
Top Contributor
73 reviews 73 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A few of my friends and I decided to make a quick trip to Gatlinburg and decided to stay at the above mentioned resort. The check In process was very easy and quick and the staff was very friendly. Our room was ready at our time of check in. The rooms are very spacious and clean. We had a double... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel seems out-dated but is clean for its' age. The hotel is located within walking distance of the main strip in Gatlinburg which is very convenitent and saves money on parking. The staff was very friendly. I would stay again in the future.

Was this review helpful? Yes 2
Lafayette, Indiana
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were given a room on the top floor of the main tower. The view was amazing and the room was very large. It was the type of room that really meets our needs. It had a full bathroom, with an additional sink outside of the bathroom. We had a balcony overlooking the downtown area. At night, we were able... More 

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Casper, Wyoming, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived 2 hours before they would allow us to check in, which would have been fine BUT they forgot about us waiting in the lobby (right in front of them watching the TV) and had to go up and ask 3 times to see if the room was ready yet, I had never had that happen before in any... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

The bathroom was nasty, especially the tub. The room was dusty, found a piece of candy under the tv stand, room smelled musty. Not worth it.Don't waste your money. They don't clean very well at all. Although it's cheap, it's not a sanitary place to lay your head.

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review. Please accept our apologies that your suite was not clean when you arrived. Cleanliness is a priority, and this was not done to our standard. We will review this with our team, as we are always looking for areas in which to improve. We hope to have another chance at providing you with a wonderful... More 

Senior Contributor
46 reviews 46 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

...the rooms are dated. They are functional and have everything you need (microwave, coffee maker and blow dryer), but no fluff. We stayed in building 3 overlooking the "river" and the only complaints I have is that the king bed we had was not comfortable and while we had a coffee maker and coffee in the room, we didn't have... More 

Was this review helpful? Yes 1
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Additional Information about River Terrace Resort & Convention Center

Address: 240 River Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#5 Top resorts Hotel in Gatlinburg

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