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River Terrace Resort & Convention Center

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240 River Road, Gatlinburg, TN 37738
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15% off room rate
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1 room 1 adult
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River Terrace Resort & Convention Center
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651 Reviews from our TripAdvisor Community

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Lima, Peru
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Friendly staff, great location, make sure you are specific when asking for what type of room you want. My boyfriend booked a room thinking it would be on the river side but we were in the upper building. In general a good stay (for the time we spent at the room); Room was clean and comfortable. Things they can do... More 

Helpful?
Thank mariellary
Aiken
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

River terrace is an average hotel but it's location helps boost it up a little. The room was very basic but we didn't mind because most of our time was spent outside the room and in town so it served it's purpose for a place to sleep. If you want just that it's fine but if your looking for a... More 

Helpful?
Thank roberttF6933PZ
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review. It pleases us to know that you enjoyed our ideal resort location. We are currently in the process of renovating our units and we hope that you will give us another opportunity to exceed your expectations in the future. Luna More 

Aiken, SC
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We always stay here for Winter Renewal. The hotel is older and maybe a bit dated, BUT who cares when this is the view from your balcony!!! it is always very clean and the staff is great. The resort/hotel is a perfect location for walking to everything that Gatlinburg has to offer. Rooms are large and offer the beautiful views.... More 

Helpful?
Thank LeesRubs
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your feedback with us. We are delighted to see that you enjoyed a wonderful view from your unit and that you encountered our resort staff to be friendly and nice. It is great to hear that you loved our resort locations and overall beauty of the area. We hope to see you again soon. Luna More 

Waukesha, Wisconsin
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We arrived on January 14th in Gatlinburg and are expectations of the "resort" were soon squashed. The lobby was well kept and looked very inviting. However after receiving our room keys we were sent to the "mountain view" building which as it turns out the only view we saw was of the parking lot. Upon entering the room it was... More 

Helpful?
Thank Elizabeth Z
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate your review. Cleanliness is a priority and our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. We have made note of each one of your housekeeping and will address them directly with the resort. We hope to have another opportunity to exceed your expectations in the future. Luna More 

Hoover, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed Jan 07-11 2016. Upon arrival, it seemed promising from the look of the lobby / check-in area. Once in the room, we were very disappointed in what we saw. The room was very outdated. The room in general appeared to be dirty (carpet, walls, bathroom). My wife immediately called the front desk to complain about the room. She was... More 

Helpful?
2 Thank David B
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. Cleanliness is a priority and our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. We have made note of each one of your housekeeping and will address them directly with the resort. We take pride in our exceptional service and will continue to work with them... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 4, 2016

We stayed there on one of those timeshare tour deals. Paid $99 for 3 nights during New Years Eve. That price is almost unheard of for even a night in Gatlinburg during a holiday weekend, let alone 3 nights. I went in with an open mind knowing that the hotel needed to be updated and was just bought by a... More 

Helpful?
1 Thank Joe L
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review. We are happy to hear that you enjoyed your visit with us at a great deal and that you were able to experience the delight of our ideal resort location as it is close to many attractions and entertainment options. We are in the process of renovating our resort and we will continue to enhance... More 

Knoxville, Tennessee
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed January 3, 2016 via mobile

We had to travel to Gatlinburg on a December weekend for a business dinner. Have driven by River Terrace for years and even stayed there 10 plus years ago. Lots of places were booked so I found River Terrace on booking.com and had a rate of $67 night. I was a little scared at the price but just one night... More 

Helpful?
Thank TMK62
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review. We are happy to see that you were able to find us at a great value and that you enjoyed our ideal resort location. It also pleases us to know that you experienced a clean and comfortable accommodation for your stay. We hope to have another opportunity to see you visit us again in the... More 

Nashville, Tennessee
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 2, 2016

This is a old hotel and the rooms show it. There were NO decorations, pictures, paintings etc in our room at all. Very plain. We had a loft suite that had a river view in the towers. The bed was up metal spiral stairs in the loft. There is also a full bath up there with a large tub. Someone... More 

Helpful?
Thank nashfireman
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your review with us. We are glad to hear that you enjoyed visiting our wonderful resort location as it is close to many attractions and entertainment options. We regret to see that you were not too fond of our accommodations for you. We are currently in the process of renovating all of our units and we... More 

UK
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 1, 2016

We stayed in one of the top level hotel rooms with a balcony and had a fantastic view of the smoky mountains. It was quite pricey for room only but there is alot of choice for breakfast. Our favouite place for pancakes/french toast was The Little House of Pancakes up the East Parkway with no queues to get in unlike... More 

Helpful?
Thank Rachel525_12
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate your feedback. It is delightful to see that you were able to experience a wonderful mountain view from your unit and our ideal location. We apologize for any inconvenience you may have encountered due to our pools and restaurant being closed; these amenities are seasonal. We hope to see you again soon. Luna More 

Easley, South Carolina
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed December 31, 2015

This year I booked the room early because our visit last year was so nice. I couldn't believe the room! The bed was a loft, there were 2 bathrooms (one downstairs, one upstairs), a gas fireplace, flat screen tvs, a bar area, pull out couch (love seat)...and the view was gorgeous! We were there for the Gatlinburg Christmas parade with... More 

Helpful?
Thank kht4unc
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review. Our goal is to provide a relaxing and enjoyable stay for all of our guests. We are happy to read we were able to do just that. It would be an honor to provide you with another excellent stay on your next visit to the area! Anja More 

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