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All 86 Gatlinburg hotels

River Terrace Resort & Convention Center

2.5 of 5 Resort   |   240 River Road, Gatlinburg, TN 37738
Hotel amenities
River Terrace Resort & Convention Center

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49%
Ranked #51 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 4 days ago
ptinindy Gatlinburg, Tennessee
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368 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Gatlinburg, Tennessee
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed here last weekend with my wife. We've been to Gatlinburg probably 20 times. And I must say I will definitely stay here again. Two most important things to us is cleanliness, and location. Both of those things were A++. A block from downtown Gatlinburg, we never moved our car from Fri to Mon. It has a nice little restaurant/bar.... More

Was this review helpful? Yes 1
Trenton, Ohio
Top Contributor
160 reviews 160 reviews
46 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

As a frequent traveller to the Gatlinburg area and a top contributor I take reviews very seriously. It kills me to read negative reviews of places that are based on unreal expectations and no Pre trip education. If you have the ability to access the internet to write a review, I am sure you also have the ability to access... More

Was this review helpful? Yes 1
Powder Springs, Georgia, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't let the name resort fool you, this is really no resort, it is average accommodations at best. The shower ceiling was falling in on us as we showered, we had to avoid the plaster! The staff was pleasant, the restaurant never opened (and my son fell asleep very early one night so the room service from there would have... More

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are truly sorry for the issue you experienced. If you would like, please contact our Corporate Office at 800-217-5076 to speak with our Rapid Response Team to further discuss your experience. Although your stay was not 100% perfect, we hope you will stay with us again. Brittany More

Souillac
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Had a absolutely not-value-for-money experience at a convention here - not very clean, and the most incompetent crew in reception. They could not find out their own cash register, added extra nights on creditcard instead of removing, intertnet on rooms or convention area not working proberly.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are truly sorry for the issue you experienced. If you would like, please contact our Corporate Office at 800-218-3623 to speak with our Rapid Response Team to discuss your experience further. Although your stay was not 100% perfect, we hope you will stay with us again. Sincerely, Brittany More

Raleigh, NC
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The purpose of this stay was to attend Claus Fest 2014, a convention of Santas and Mrs. Clause folks from the USA and some other countries. The Hotel offered an extremely attractive price to the convention organizers and made promises to accommodate the health concerns of many of the 350 attendees. The keeping of those promises was somewhat marginal in... More

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback! We strive to make your vacation a memorable one. Please know that although you had some challenges during your stay, we are always looking to make our guests stay better. Please revisit us in the future to see how we are working hard to exceed your expectations. Sincerely, Brittany More

Rising Sun, IN
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is old, worn, and dated. But, it is clean, quiet, and comfortable. Quite possibly, it was the quietest place that we have ever stayed in. We had a top floor room with a fireplace, which is a nice touch for a hotel. Very comfortable king bed. The location is unbeatable. A very picky person could probably pick the... More

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We value and appreciate your feedback. We’re glad you had a relaxing stay with us. We take full consideration in our guest’s comments as we’re always looking to provide them with an ultimate vacation. We’re diligently working on the upgrades of our units through a renovating and maintenance schedule. We thank you for your patience during this process and we... More

Stone Mountain, Georgia
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I don't go to Gatlinburg much, but this didn't feel very "resorty" to me. It was late winter (mid-March) when we were here. We stayed only 1 night. It does seem conveniently located in the middle of things in Gatlinburg, so that is a plus. There was a friendly desk guy for our check-in at 1 am. (We had gone... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We apologize for the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. I have shared your review with our management team to prevent issues of this nature from re-occurring. We truly hope you will give us a future opportunity to serve you. Sincerely, Brittany More

Loveland
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

You know, I can't really put my finger on it but there is something about this place. It's kind of run down. I never met anyone other than this one guy at the front desk who couldn't speak very good English. After 2 days he followed us to our room to inform us that we needed a parking permit to... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for sharing your response. We understand you had some issues during your stay. We are working on renovating of our units through a maintenance schedule. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise More

Marion, Illinois
1 review
4 of 5 stars Reviewed 5 weeks ago

My whole family stayed at the River Terrace last August after my sister in law recommended it. My husband, son and I got a queen river view room. The room was very clean and so spacious! We loved it! I don't see a problem with anything being "outdated". I don't go on vacation to spend a lot of time in... More

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for sharing your feedback. We’re thrilled you enjoyed your overall stay with us. It is great to hear you enjoyed our spacious and clean rooms. We take all our guests comments as we’re strive to provide them with a fantastic stay. We feel honored you will be returning and look forward to seeing you back in... More

Marion, North Carolina
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 25, 2014

Visited for a short weekend and chose this location to stay through one of the many booking agencies available on line. The location is very continent to down town so walking to all of Gatlinburgs many attractions is no problem. On the down side the rooms are very dated, with visual damage to the doors and walls from the usage... More

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your response. We’re glad you enjoyed our convenient location. We understand you had some issues during your stay. We are diligently working on the upgrades of our units through a maintenance and renovating schedule. We appreciate this opportunity to improve, and will work to exceed your expectations on your next visit. Sincerely, Idalise More

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Additional Information about River Terrace Resort & Convention Center

Address: 240 River Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Official Description (provided by the hotel):
River Terrace Resort and Convention Center is just a short drive to Pigeon Forge, Dollywood and other local tourist attractions and activities. You'll be able to relax on your own private balcony or enjoy the breathtaking view of the Great Smoky Mountains. Your choice of lodging and accommodations includes spacious rooms and suites with balconies overlooking the river as well as mountain views. Enjoy two swimming pools, a restaurant and a lounge. ... more   less 
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort
River Terrace Gatlinburg
River Terrace Hotel

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