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All 86 Gatlinburg hotels

River Terrace Resort & Convention Center

2.5 of 5 Resort   |   240 River Road, Gatlinburg, TN 37738
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49%
Ranked #54 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 5 days ago
Ronnie M Mason, Ohio
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430 people have reviewed this hotel

Traveler rating
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See reviews for
129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • Any
English first
Biloxi, Mississippi
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

My family stayed in this hotel for 1 night only and we honestly only stayed because we arrived late and were exhausted. On the plus side, the room was large and had a balcony on the river. On the other hand the room smelled so bad that I was afraid to step foot on the carpet with bare feet. The... More

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Mason, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

We got a room facing the town with a great view overlooking the stream that runs next to town. We had a nice fireplace and everything was clean. Friendly staff and easy to get to parking. Everything is within walking distance from here, you are located just past the Aquarium! The room could of used a little updating and fixing... More

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Winchester, Tennessee
1 review
4 of 5 stars Reviewed 5 days ago NEW

Disclaimer--This review only details MY experience We were able to find a Priceline Express Deal for $45 per night. After reading reviews, I felt I had made a mistake. I was wrong. The rooms are spacious, location great and courteous staff. Our room was in the Atrium Tower (#7) on the third floor. The balcony view was the direction of... More

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Fairview, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I just returned from a rare trip to Gatlinburg.. Neither of us had been there in about 12 years even though we live just 2 hours away.. Both of us have been dozens of times over the years. After perusing the latest motel reviews (TripAdvisor, of course) we settled on the River Terrrace Resort and were NOT... More

Was this review helpful? Yes 2
Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We reserved and paid through Orbitz and stayed in River View. If you spend any time at all in your room, the private balcony overlooking Little Pigeon River is well worth the extra. The location is great -- only a block from the Parkway (main drag) and next door to the Aquarium. My partner isn't a woods / trails lover... More

Was this review helpful? Yes 2
Columbus, Ohio
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Positives: Location, fairly clean, good shower and hot water. Negatives; Depressing room with beat up furniture, refrigerator froze all the fruit which had to be thrown out, and we asked for a view, paid a little more for it, and the view was the parking lot. I would not stay there again.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate your honest review on your stay at the River Terrace Resort. We aim in providing all our guests with a complete and truthfull vacation experience. It saddens us to read your review and know your experience was different. Our staff is always ready to assist you, so we hope that you addressed all of your concerns for proper... More

Houston, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I have many complaints. The worst was getting bitten by an infestation of bugs from the beds. We stayed 3 nights and each night was worse. I have been home for 1 week now and have needed medical help with different medicines and lots of pain from the bites. First night I had dirty sheets which I had to request... More

Was this review helpful? Yes 4
home
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Many hotels to choose from on River Road. This one worked well for us. HUGE rooms with queen size beds. We paid a little more and got a river view with some nice happy hour live music from a bar across the street. Not a bad place for a room under $100.

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for letting us know about your experience. It pleases us when our ownwers and guests have an exciting vacation stay with us. Our centrally located property with complete rooms and amenities, including fair prices, will definitely bring you and your family back. It would be an honor to provide you with another excellent vacation! Mika More

st louis, mo
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We found this hotel on amoma.com through kayak.com. We got an excellent deal on a room with two Queen size beds. The room was huge! The view was amazing! The location was PERFECT! Our rooms were nice and very clean. The beds were very comfortable. The bathroom was a little on the small side, in need of an update, but... More

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the River Terrace Resort. It is great news to know that you took advantage of our large and complete accommodations, cleanliness and the friendliness of our staff. The next time you’re in town; we would love to exceed your expectations once again! M.B More

Port Charlotte, Florida, United States
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm not easily scared by mixed reviews of hotels and restaurants, however, I should have taken heed on this one. The lobby was beautiful. It was rustic and had a hunting lodge vibe to it with a fire burning in the fire place. The staff was nice enough and that is really what pushed this review to two stars instead... More

Was this review helpful? Yes 1
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Additional Information about River Terrace Resort & Convention Center

Address: 240 River Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Reservation Options:
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg

107 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#54 Ski-In / Ski-Out Hotel in Gatlinburg #54 Top resorts Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
River Terrace Resort and Convention Center is just a short drive to Pigeon Forge, Dollywood and other local tourist attractions and activities. You'll be able to relax on your own private balcony or enjoy the breathtaking view of the Great Smoky Mountains. Your choice of lodging and accommodations includes spacious rooms and suites with balconies overlooking the river as well as mountain views. Enjoy two swimming pools, a restaurant and a lounge. ... more   less 
Number of rooms
205

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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