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River Terrace Resort & Convention Center

240 River Road, Gatlinburg, TN 37738
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Best prices for: 1 room 1 guest
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River Terrace Resort & Convention Center
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River Terrace Resort & Convention Center
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510 reviews from our community

Traveler rating
    106
    142
    111
    69
    82
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154
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6
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

We booked this hotel because we wanted to stay close to downtown and we had a great experience. The staff was friendly and got is anything we needed (towels, pillows). The bed was comfortable and the room was huge! Nice flat screen TV. Our room was situated on the hill so walking up the hill may be a challenge for... More 

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Union, South Carolina
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I will definitely be staying here again! It is right in the middle of everything so we didn't need to move the car at all. Our room was upgraded for free for some reason, which I didn't mind. The rooms were nice and clean. Bedding was new including the mattress and box spring. No bed bug or any bug problems... More 

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Mount Sterling, Ohio
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This hotel looks great from the pictures and has a great location. The view and location were great. First room was overlooking Gatlinburg and a good view of the mountains. The second rooms view was of the dirty pool and hot tub that couldn't be used for not being taken care of despite the 90 degree and sunny weather. The... More 

Was this review helpful? Yes 1

Travelers are raving about these Gatlinburg hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

This place was incredibly dirty. The pool was broken the entire time we were there. The staff were less than helpful, and there were bugs dead and alive all over our room. It was not worth the money that we paid to stay. The entire experience was awful! Avoid at all cost!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Within walking distance to everything on Gatlinburg's main strip, the River Terrace may not be brand new but my wife and I have stayed in much newer brand name hotels that were over-priced, snobby and not as clean as this room. We had a room with a king sized bed, in the Mountain View building at the very back and... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for choosing River Terrace Resort and Convention Center! We’re beyond thrilled you enjoyed everything from our fully equipped rooms to our mountain views. As you mentioned, we are just walking distance from the main strip. We hope you come back and visit us again soon! Sincerely, Idalise More 

Lebanon, Kentucky
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 night and 4 days. The room was big and spacious but not clean, the air was broke, the pool had dirt and a film floating on the top, the clothes dryer for the guest did not work, no one cleaned our room for 3 days, and to top it all off there was poo-poo on the... More 

Was this review helpful? Yes 2
A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

I'll start with my only complaint, we were out very late on Saturday night, enjoying all the town has to offer. When we got back to our room at around 1am I promptly hung the do not disturb sign on our door knowing we would be sleeping in on the following Sunday. By 10:30 house keeping was knocking on the... More 

Was this review helpful? Yes 4
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your feedback. Keep in mind that check out time is at 10:00am. However, you can request for a late check out and front desk will determine this based on availability. It’s great to hear our staff was courteous and friendly. We feel honored you would recommend us and hope to see you again soon! Sincerely,... More 

Lake Placid, New York
2 reviews
3 of 5 stars Reviewed 3 weeks ago

If location is your main issue, this is the place for you. You cannot be more in the center of Gatlinburg than this place. The best I can say about the accommodations is "average". It is not bad enough to speak badly but not good enough to praise. We could not get the Internet from our room and there is... More 

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Austin, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel was one of the most affordable for a quick night's stay on a budget. However, it was one of the biggest regrets of our road trip. The rooms are old, the beds are old, the wood-paneling was merely painted over in a gross green color, the TV is old. The only good thing about this hotel was the... More 

Was this review helpful? Yes 2
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Prices are for 1 room, 2 adults
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Amenities