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River Terrace Resort & Convention Center

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240 River Road, Gatlinburg, TN 37738
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River Terrace Resort & Convention Center
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576 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Raleigh, North Carolina
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The ONLY thing tha this "resort" has going for it is the location. Our room had to have been built in the 70s and other than the carpet, it has never been updated. It definately was not what we expected. Im sure that it was awesome 30 years ago, but my expectations in 2015 is that a resort, should be... More 

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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice staff, Pretty good accommodations. Great location for walking into downtown Gatlinburg. There are some areas that are in need of repair. I have no idea what the fire code is in Tennessee, but there were no sprinkler systems in the ceiling. Overall, great find at a reasonable price.

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Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We love staying at this hotel. The location is perfect right off the strip. The rooms are clean and nice with microwave and mini fridge. There are two pools although I have stayed here a few times over the last two years and the one pool has never been open. Drafts was okay we ate their in the afternoon. The... More 

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Lynch, Kentucky, United States
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was very clean and smelled good. Really roomy with fridge and microwave. Check-in took about 5 minutes. I was impressed. The beds were comfortable and I liked the sink outside the bathroom and inside also. The tub was new and modern.

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Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel totally unaware of its location. However it turned out to be the best location ever. We were in walking distance of all the attractions and shopping in Gatlinburg, actually a street over. We were able to park and walk wherever we wanted to go. The hotel was actually in the middle of a remodel and from... More 

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Blue Ridge, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I got a last minute reservation at a much lower price than where I usually stay, so I was sort of skeptical.....SURPRISE! The accommodations were very satisfactory. The room was nice and clean, it was biggeer that an lot of rooms I have stayed in. The location was excellent, adjacent to the Aquariam. The bath linens were good quality, the... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Don't even bother staying here . Yes it's cheap but trust me you get what you pay for . The pool was closed the whole time we we stayed here . They said that it was being cleaned (I'm guessing the health dept shut it down cuz it looked pretty darn ratty) then the place looks nothing like the pictures... More 

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Travelers are raving about these Gatlinburg hotels

Travelers Rest, South Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was spacious and clean, the balcony was nice . We enjoyed how close it was to all the attractions and the aquarium. The check in staff was nice and accommodating to our needs. The Christmas lights were so pretty.

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Ashland City, Tennessee
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Upon arrival we had to ask for a clean bed cover, the room smelled musty, towels were dirty.Went to the pool and got in only to realized it was filthy.Geese feathers floating around and pool skimmers loaded with them, The sides were almost black. It made me and my grandson sick and pretty much ruined our entire vacation! This place... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-in was fast with the friendly staff. It was easy to find the room with parking at the front door. The room was clean and very large, although the furniture and TV were a little outdated, but still functional. The balcony was large and nice for us to sit out on in the quiet evening while drinking some fresh coffee.... More 

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback! We were happy to hear that you found our resort and staff to be helpful and hospitable. We will certainly make our management team aware of your comments on the drainage in the bathroom as well as the suggestion to trim the bushes to enhance... More 

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