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All 86 Gatlinburg hotels

River Terrace Resort & Convention Center

2.5 of 5 Resort   |   240 River Road, Gatlinburg, TN 37738
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Ranked #52 of 86 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 4 days ago
Tammy G Pleasant Shade, Tennessee
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441 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Pleasant Shade, Tennessee
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 days ago NEW

We really loved staying here. Very convenient to everything. The only drawback was that our unit was up on the hillside and the walk up and down was steep. Fortunately we are in our 50's and not hard to do, but an older person would need to request a unit down creekside.

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Clarksville, Virginia
Top Contributor
62 reviews 62 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Location is excellent right in town, Staff very courteous, rooms clean the facility is in need of a complete updating. There were several little things that showed age. The beds were not of hotel grade, parking lot has New York pot holes. However, I would go back hoping that these items were improved. Overall good value.

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Woodruff, South Carolina
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed 1 week ago

Big room, comfortable bedding, great housekeeping. Word of caution, call the hotel BEFORE you book as the information on their website is erroneous, and they will not do anything about it. No refunds even though the room that was described isn't even available. The staff was okay, not really any problems there. No coffee in the lobby. Some building were... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

For the price, we couldn't have asked for a better place to stay! The staff was very friendly and accommodating! The hotel is just off the strip and only a two minute walk to all the action. The only downfall, in my opinion, was the hills you have to walk up to get to your room. After spending hours walking... More

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Saint Louis, Missouri
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I stayed here for a few days last month...we were pleased with our stay. We had a balcony which had a beautiful view of the mountains...it was gorgeous...loved that. The location of this hotel is great...it's right by the strip so there is shopping, restaurants, and entertainment all within walking distance. Ripley's Aquarium of the Smokies is... More

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Rock Hill, South Carolina
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had I not found the great rate for this place I could not have afforded this trip to Gatlinburg for a recent car show. Normally we are Hampton Inn people so we tend to judge places based on HI experiences but that was just out of my price range right now. After reading many reviews here, I was crossing my... More

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Cincinnati
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed for the first time in June for our anniversary. Pleasantly surprised. Room was big, beds were very comfortable, very quiet with a beautiful view from our balcony. Enjoyed it so much we went again for a weekend getaway in August.

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate and value your comments. It is gratifying to hear about your vacation experience with us; that is why we provide you and your family with a memorable time. It is marvelous to know that you enjoyed our beautiful view, unit and attentive staff. We appreciate you choosing us for your stay and hope you provide us with the... More

Clinton, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I had a last minute problem with my reservation they took care of me. The people are alawsys so nice and the rooms are very nice.We stay in the duck watch building to feed the ducks off the balcony. thank you Vicky Stearle

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for letting us know about your experience. It is so exciting when we hear that our staff is going above and beyoung=d to please our guests; that shows us that they are following the type of standards we wish to offer each and every guest. We are happy that you enjoyed your unit with the gorgeous... More

Cocoa Beach
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We often travel to Gatlinburg and I could not believe the great deal we got for the River Terrace. Only $49 for 3 nights. We were not interested in any tickets, just the best deal. Yes there is a presentation but it was not that bad for the money we saved!

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Shamokin Dam, Pennsylvania, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

very friendly staff, clean but dated room, great mountain and town view from atrium tower. quiet for proximity to main strip. we will likely stay here again. all the complaints we read from others seem completely unfounded. Wi-Fi was very strong, we were able to stream live tv with no buffering or delays. complaints about shower flow are likely due... More

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WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your feedback. It pleases us when our owners and guests choose us as their vacation destination as it shows us that we are delivering the type of service that they expect to get. It is awesome that you enjoyed our rooms, location and the staff that is always at your service. We feel honored that... More

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Additional Information about River Terrace Resort & Convention Center

Address: 240 River Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
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Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg

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