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River Terrace Resort & Convention Center

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240 River Road, Gatlinburg, TN 37738
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1 room 1 guest
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River Terrace Resort & Convention Center
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577 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dry Ridge, Kentucky
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed yesterday NEW

No one can argue with the hotels location, being in the middle of downtown Gatlinburg you can't ask for anything better. The hotel however, was down-right filthy, and very tired and aged. Westgate and Mr. Spiegel should be ashamed to call this a "resort" or even worse include it in their portfolio. The pool was disgusting, and had feathers, and... More 

Was this review helpful? Yes
Raleigh, North Carolina
Level Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The ONLY thing tha this "resort" has going for it is the location. Our room had to have been built in the 70s and other than the carpet, it has never been updated. It definately was not what we expected. Im sure that it was awesome 30 years ago, but my expectations in 2015 is that a resort, should be... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for taking the time to communicate to us through TripAdvisor why your stay at the River Terrace Resort and Convention Center did not meet your expectations. We are currently working on renovations at this location and while some of the buildings have been completed, some are still being worked on. Did you share your dissatisfaction with the front... More 

Travelers are raving about these Gatlinburg hotels

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice staff, Pretty good accommodations. Great location for walking into downtown Gatlinburg. There are some areas that are in need of repair. I have no idea what the fire code is in Tennessee, but there were no sprinkler systems in the ceiling. Overall, great find at a reasonable price.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for being our guest. We are delighted to hear that you were pleased with our kind staff, accommodations, and prime location. Your comments will indeed be shared with our team for further evaluation. Feedback allows us to grow and improve and we are grateful for all opportunities identified. We hope to see you again in the future and... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

We love staying at this hotel. The location is perfect right off the strip. The rooms are clean and nice with microwave and mini fridge. There are two pools although I have stayed here a few times over the last two years and the one pool has never been open. Drafts was okay we ate their in the afternoon. The... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review of the River Terrace Resort and Convention Center. Nothing pleases us more than to read that a guest “loves” staying with us. We are proud to offer comfortable accommodations, a welcoming staff, and a prime location for our guests. It is unfortunate to read that you found the mattress to be a little on the... More 

Lynch, Kentucky, United States
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was very clean and smelled good. Really roomy with fridge and microwave. Check-in took about 5 minutes. I was impressed. The beds were comfortable and I liked the sink outside the bathroom and inside also. The tub was new and modern.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We thank you for visiting the River Terrace Resort and Convention Center, as well as for taking the time to share your experience in this review. It is very much appreciated and at the same time very helpful for future guests. We have been working on renovations at this location and we are delighted to read they have been to... More 

Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel totally unaware of its location. However it turned out to be the best location ever. We were in walking distance of all the attractions and shopping in Gatlinburg, actually a street over. We were able to park and walk wherever we wanted to go. The hotel was actually in the middle of a remodel and from... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

On behalf of the River Terrace Resort and Convention Center, thank you for sharing a review of your recent stay. We are delighted you and your family enjoyed our greatly located property. It is certainly gratifying any time we receive a review that lets us know that we are achieving our goal of providing both fantastic accommodations and service. We... More 

Blue Ridge, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I got a last minute reservation at a much lower price than where I usually stay, so I was sort of skeptical.....SURPRISE! The accommodations were very satisfactory. The room was nice and clean, it was biggeer that an lot of rooms I have stayed in. The location was excellent, adjacent to the Aquariam. The bath linens were good quality, the... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your fantastic review! We are absolutely thrilled that you chose to stay with us and to hear how much you enjoyed your stay. As with any business like ours, the greatest advertising we can have is word of mouth from a happy guest. It would be our pleasure to have you visit again the next time you... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Don't even bother staying here . Yes it's cheap but trust me you get what you pay for . The pool was closed the whole time we we stayed here . They said that it was being cleaned (I'm guessing the health dept shut it down cuz it looked pretty darn ratty) then the place looks nothing like the pictures... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for advising us of your concerns via TripAdvisor. We must admit that we are shocked by your comments as this property has been undergoing extensive renovations. We do apologize for the pool closure during your stay. One of our pools is going to be renovated along with everything else and the other must have been closed due to... More 

Travelers Rest, South Carolina
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was spacious and clean, the balcony was nice . We enjoyed how close it was to all the attractions and the aquarium. The check in staff was nice and accommodating to our needs. The Christmas lights were so pretty.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are pleased you have discovered the River Terrace Resort and Convention Center. We offer the perfect place to stay for visiting downtown Gatlinburg and all of the fun local attractions. We look forward to welcoming you back on your next visit to our area. Sincerely, Anja More 

Ashland City, Tennessee
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Upon arrival we had to ask for a clean bed cover, the room smelled musty, towels were dirty.Went to the pool and got in only to realized it was filthy.Geese feathers floating around and pool skimmers loaded with them, The sides were almost black. It made me and my grandson sick and pretty much ruined our entire vacation! This place... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you... More 

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