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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Certificate of Excellence
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705 Cherokee Orchard Rd, Gatlinburg, TN 37738
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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1,972 reviews from our community

Traveler rating
    878
    584
    257
    157
    96
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822
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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Lesage, West Virginia
2 reviews
2 of 5 stars Reviewed yesterday NEW

I just paid for 2 rooms for 3 nights at Park Vista and on our 3 night we found bed buds in our room. At almost midnight we had to change rooms with a sick child. The midnight shift management verified it was bedbugs and was very respectful. When leaving the next morning we discussed the issue with the managers... More 

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Gatlinburg
Top Contributor
73 reviews 73 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great Hotel beautiful views of the mountains. Nice pool, nice restaurant, great service. Very nice clean rooms comfortable beds. The Gatlinburg Trolley comes up to the hotel so its easy to get around.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

After reading some of the reviews I was a little hesitant about our stay, but all of that washed away as soon as we stepped through the front door!! Check in was quick and they even gave free cookies, which my boys enjoyed very much. Our room was a king on the 14th floor overlooking the smokies, it was breathtaking.... More 

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Lake Worth, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was very nice looking on the outside. The inside was nice looking too but a little dated. The pool area was incredible! There are a couple watersides for kids. The restaurant was actually pretty good. The room was very dated! The bathroom was very old looking

Review collected in partnership with DoubleTree by Hilton

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Kokomo, IN
Top Contributor
82 reviews 82 reviews
32 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was very nice and taken care of. The hotel has gorgeous views being that it is up on the mountainside. If you want to be within walking distance of the parkway, this is not the hotel for you. However, the Trolley service does pick up and drop off at the door. The staff was friendly and helpful. The... More 

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Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Please accept our sincere apologies for the disappointing experience of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our Food and Beverage team so the appropriate steps can be made to correct the issues... More 

Arrington, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The check in/out attendant, Liz was phenomenal. She treated us like royalty. Truly customer service oriented. When making reservations, I mentioned my son turning 8 and she had a surprise waiting for him upon our check-in. The hotel is very conveniently located and nice. Good size indoor pool.

Review collected in partnership with DoubleTree by Hilton

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Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for your wonderful review. We're so glad you had a great time and enjoyed your stay with us! We truly appreciate you choosing our hotel to celebrate your son's birthday! I have passed along your compliments to our amazing team as well as Liz!! We look forward to seeing you again soon. Safe Travels, Tonya More 

Franklin, Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Amazing...yet, again! We absolutely Love this Hotel! We adore The concierge, Ms. Robbie Mc Laurin. The pool is fantastic, the views are phenomenal, and the location is above the city but within walking distance...or a quick .50 cent trolley ride! Oh, do not forget to get your fresh baked cookies...24 hours a day, from the front desk! I promise, it... More 

Was this review helpful? Yes 1
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for your wonderful review! We're so glad you chose to spend your Spring Break with us and continue to return year after year. I have passed along your compliments to our amazing team!! We look forward to serving you again soon! Safe Travels, Tonya More 

Cookeville, Tennessee
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Well last year we stayed here and had a good stay, but I had issues with the charging side of things. We decided to give it another try and they have definitely redeemed themselves in our eyes this year! I'm very happy because we really do enjoy staying here. It's usually just myself and my little girl that comes on... More 

Was this review helpful? Yes
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for taking the time to give us feedback on your recent stay with us. We're so glad you had a great time and enjoyed your stay with us! I have passed along your compliments to our amazing team and Brenda!! We look forward to seeing you again soon. Safe Travels, Tonya More 

Knoxville, Tennessee
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed the view and the pool. The rooms were nice. This is definitely a family hotel and a great place to stay with small and older children. The trolley picks you up in front of the hotel which was nice. We will be back.

Was this review helpful? Yes
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

We are delighted that you enjoyed your visit to our hotel! Thank you for taking a moment to share your experience on TripAdvisor, we truly appreciate you taking the time to give us feedback. We look forward to serving you again the next time you visit Gatlinburg! Safe travels, Tonya More 

Atlanta, GA
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on a high floor and loved the view of the mountains, though half the time it was a view of the fog, because we were high enough up that we were really in the clouds half the time. The lobby and pool are were quite nice, but compare it to a business hotel, not a family resort. It... More 

Was this review helpful? Yes 1
Tonya D, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for taking a moment to share your experience on TripAdvisor, we truly appreciate you taking the time to give us feedback. Please accept our sincere apologies for the inconveniences you experienced during your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our... More 

Hotel Review Summarization

What travelers say

  • Very nice(48)
  • Pool area(32)
  • Breakfast buffet(9)
  • Hot tub(7)
  • Great view(6)
  • Water slide(4)
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