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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

3.0 of 5 705 Cherokee Orchard Rd, Gatlinburg, TN 37738
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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1,943 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Georgia
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel was big but it needed a little more TLC. Not what I have come to expect from a Hilton. The staff has no idea what is going on in Gatlinburg or in Ober Gatlinburg. I asked 4 different people the same question and got 4 different answers. All WRONG. Zero water pressure. And the road to the hotel is... More 

Was this review helpful? Yes
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. I have shared your comments with our team and assure you appropriate steps have been made to correct the issues... More 

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Greensboro, NC
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a conference over a weekend. Check-in was smooth and helpful. The rooms were spacious, except for the bathroom. Buffet dinner was pretty good. Breakfast buffet was adequate, but the server one morning was surly and inattentive while the next morning the server was friendly and at-the-ready. Lunch buffet was surprisingly good (who thought you... More 

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SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for taking the time to post a review on TripAdvisor. We are delighted to have had the opportunity to host your recent stay in Gatlinburg and apologize that our restaurant service was not consistently exceptional throughout your stay with us. I assure you I have shared your comments with our management team and we will utilize your feedback... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We absolutely loved this hotel!!! We brought our family in April and decided to stay literally because of the pools! Our daughters 10th birthday was spent in their pool and on the slides because she wanted to go nowhere else! The room was clean and spacious and free parking and no hidden fees made it that much better. We made... More 

Was this review helpful? Yes 1
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for your wonderful review. We're so glad you enjoyed your stay with us. I have passed along your compliments to our amazing team!! We look forward to your next visit. Kindest regards, S. Rinehart More 

Athens, GA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This is a nice looking renovated OLD hotel with a great view from the balconies. The CONS: The sliding glass doors need to be replaced and they have no weatherstripping around them. The wind blowing around the doors in our room caused a very loud howling sound ALL night long. The temps were around 0 degrees during our stay and... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

My family an I had a wonderful experience. The staff were very friendly and helpful. The food was always delicious. We came up the night the ice storm hit. I was pleasantly surprised to find the hotel had their own plow and salt truck keeping their steep path up the mountain safe. It ran non stop all night. A+. The... More 

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Knoxville, TN
Top Contributor
126 reviews 126 reviews
50 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed 1 week ago

I was part of a leadership training seminar, which was held at this hotel from Sunday - Friday in February 2015. Pros: 1) Staff: Liz checked me in, and she was very professional and friendly. She remembered me during my stay, which was great, and she always had a positive attitude. I also interacted with Melissa, another Melissa, and a... More 

Was this review helpful? Yes 1
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers... More 

Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

It was our first time staying here and we were very pleased. We checked in early because I called about an hour before our ETA and the representative said our room was ready. We had a brief wait for our check-in and went up to our room to put our luggage inside. My children decided to check out the pool... More 

Was this review helpful? Yes
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for taking the time to share your experience on TripAdvisor. We are delighted that you enjoyed your stay with us and that you were pleased with our service and product. We look forward to having you and your family visiting us again soon! Kindest regards, S. Rinehart More 

tupelo
Contributor
16 reviews 16 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

first time to stay,good location,if snows might make it up or down very steep great view,check in very slow at 4pm,only two working at this time,the menu is very limited in restaurant for a 5 star hotel, very hard to adjust heat in room also not enough light in room,nice pool and exercise room enjoyed the fire pit outside

Was this review helpful? Yes 3
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel in an effort to continually improve our services and product. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us... More 

Chattanooga, TN
Top Contributor
82 reviews 82 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed here during a Valentine's Day weekend. We were very pleased with the accommodations and service offered by this hotel. We have NO complaints whatsoever. There are many amenities at this hotel to where you wouldn't have to leave to enjoy a vacation, however, the shops and attractions of Gatlinburg are a short drive or... More 

Was this review helpful? Yes 1
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

We are delighted that you and your wife had such a wonderful visit over Valentine's Weekend! Thank you for taking a moment to share your experience on TripAdvisor, and thank you for choosing to celebrate your Valentine with us! Kindest regards, S. Rinehart More 

Rockwood, The Netherlands
1 review
4 of 5 stars Reviewed 1 week ago

Wonderful motel with beautiful views. Very nice location and the trolley makes it very convenient. You can literally go all the way to the other side of Pigeon Forge on the trolley that picks you up at the front door. Was a steal for the price I paid.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
SRinehart, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for sharing your experience on TripAdvisor. We truly appreciate you allowing us to be of service to you and hope to have you back to visit us again soon. Kindest regards, S. Rinehart More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(52)
  • Pool area(36)
  • Breakfast buffet(10)
  • Hot tub(9)
  • Great view(7)
  • Water slide(5)
  • Front door(3)

Additional Information about Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Address: 705 Cherokee Orchard Rd, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Vista - DoubleTree by Hilton Hotel - Gatlinburg 3*
Number of rooms: 312
Reservation Options:
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Also Known As:
Park Vista Resort
Park Vista Gatlinburg
Park Vista Motel Gatlinburg Tn
Park Vista Hotel Tenn
Hotel Style:
#3 Top resorts Hotel in Gatlinburg
#11 Romantic Hotel in Gatlinburg
#13 Family Hotel in Gatlinburg

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