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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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705 Cherokee Orchard Rd, Gatlinburg, TN 37738
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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2,046 reviews from our community

Traveler rating
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    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
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Cleveland, Ohio
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The entrance drive is extremely steep and very poorly lit. The surroundings are nice. Hotel was clean, daily lunch buffet was reasonably priced with a nice variety menu and service very good. I was here for a conference, no discount on the room and it was far too expensive. $200 nightly for 2 double beds. Average bathroom, average room. I... More 

Was this review helpful? Yes
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you for your recent stay and for taking the time to submit this review. I understand that your experience at our property did not meet your expectations based on value for price paid comparisons. We wanted to follow up with you and assure you that your concerns and comments are appreciated and will be strongly considered as we are... More 

Colorado Springs, Colorado
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Lounge area tables are always dirty! Check in area always dirty with finger prints on the granite! I have been using this hotel for 30 years! Im done! The lounge tables are ALWAYS dirty, You have to clean a table yourself to sit your drinks. Appears to be lack of motivation on the staffs part to keep this hotel clean.... More 

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Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

First we would like to say how grateful we are to hear that you have been staying with us for 30 years. That is wonderful! From your recent comments, we understand that you experienced some concerns with the presentation and condition of the lounge tables and the receptions areas. Please know that all guest feedback is valuable to our future... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is a bit dated but rooms are comfortable, have great views and free wifi. Pool is shallow so not suitable for serious exercise and gym very small. My two requests would be to have chairs on the bedroom balconies - great view but nothing to sit on to admire it - and please get rid of the caged birds... More 

Was this review helpful? Yes 1
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

We would like to thank you so much for staying with us recently. We also appreciate your comments and suggestions. We are very excited to share with you that we will be receiving an update for our rooms in the near future- including bedding, carpets, furniture, etc. We also expect upgraded fitness equipment as well. So we certainly hope you... More 

Northville, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We visited this resort over Easter Weekend. Check in was slow as you can imagine but my kids LOVED the property. The drive up to it alone was an adventure... twisty turny long road... very cool. The hotel itself stands out in Gatlinburg by design. The town is so rustic and quaint and this property is so modern looking with... More 

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Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for taking the time to post this wonderful review. We are thrilled to hear that your family enjoyed their time together and that The Park Vista and our staff could be a part of that experience. Again, thank you for sharing with us and please come to visit us again soon! More 

Bridgeport, West Virginia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful time in the mountans. The Park Vista is set up high and away from the crowds in Gatlinburg but close enough for easy access. The hotel has had been e modeled not to long ago and the rooms are very nice and comfortable. There is wonderful views of the mountains. I have gone in the fall mostly. Excellent restraurant.... More 

Was this review helpful? Yes
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Thank you so much for taking the time to post this wonderful review. We are so glad that you enjoyed your stay and certainly hope that you will visit us again soon! More 

Boone, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great time at this hotel! Loved the pool and the little bit of distance from the action of the Gatlinburg strip was very nice. Definitely would return. The breakfast buffet was nice and the pizza much better than delivery!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

First, let me say thank you for choosing The Park Vista- a DoubleTree by Hilton for your recent stay in Gatlinburg. We are so happy to hear that you enjoyed your stay. Thank you for taking the time to post this wonderful review. We certainly hope that you will visit us again soon. More 

Swanton, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

We checked in the two room suite, first we waited for 15 mins. for them to make us a key then we needed to ask them to bring our pillows for the sofa bed(20 mins) and water was coming into the room from the patio that was flooded, our carpet was wet about 6 foot so we all had wet... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

We would like to thank you for your recent stay with us. We also sincerely appreciate your feedback and letting us know about this experience. We are very sorry that our staff response to this matter did not meet your expectations. However, please know that sharing this information with us will allow the opportunity for these matters to be addressed... More 

Lakeside, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 30th April-2nd May. Arrived after Hiking all day, stood in line at reception, i was called to check in by a Guy in a suit, just as i was moving forward a Lady went straight up the Guy in the suit (he had short spikey hair) spoke to him and he then went to deal with whatever she had... More 

Was this review helpful? Yes 1
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

We would like to thank you for staying with us and also for taking the time to share your experiences. We are so happy to hear that you enjoyed your room and view. We understand that the service that you received did not meet your expectations and for that we sincerely apologize. However, please know that your feedback is invaluable... More 

United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel was beautiful and well maintained. The major problem I had was that I booked a mountain view room but was given a room that in addition to the mountain view, overlooked the service entrance/ loading dock/ parking lot/ forklift operations / large lower flat roof etc. There was a very loud chiller unit that ran all day and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

First, we would like to thank you for choosing The Park Vista a DoubleTree by Hilton for your recent stay in Gatlinburg. We also thank you for taking the time to share your thoughts with us. We understand that there are mountain view rooms that are positioned above the service entrance and apologize that this was a disturbance for you.... More 

Marietta, Georgia, United States
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

All in all I really enjoyed the hotel quite a bit. Nice rooms, well kept and family friendly. Pool has extended hours which is great as well. However I found the front desk staff to be quite condescending to a reservation mistake made on THEIR part. He would have no part of helping me resolve my issue, just call the... More 

Was this review helpful? Yes
Jennifer B, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

We would like to thank you for being our guests recently as well as taking the time to share your thoughts and experiences. We regret that the service that you experienced did not meet your expectations. However, please know that calling these circumstances to our attention will allow us the opportunity to further research these instances and address them accordingly.... More 

Hotel Review Summarization

What travelers say

  • Very nice(39)
  • Pool area(24)
  • Breakfast buffet(6)
  • Water slide(4)
  • Hot tub(3)
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