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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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705 Cherokee Orchard Rd, Gatlinburg, TN 37738
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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2,421 Reviews from our TripAdvisor Community

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Florida
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed yesterday NEW

While I hope it's not a common occurrence at the PV, we had a series of unfortunate events that ruined our experience at this hotel. We were among the people who have previously commented who checked in on Feb 6. Nightmare is an understatement. We arrived at the hotel well after the standard, advertised check-in time. The parking lot was... More 

Helpful?
Thank TripReviewer88
Gainesville, Florida
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed yesterday NEW

A dirty run down hotel with a bad attitude. Choose another hotel if you can. It has a nice view from the hill but not up to snuff!I was denied Diamond amenities and there were stacks of garbage on my floor that stayed there 2 days. Some of the wait staff are nice but front desk guy was a jerk.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank tipturtle
LaFayette, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

We got to the hotel at 3:52 p.m. for our 4:00 p.m. check in only to be denied access to our room until further notice. They took our number and told us they had no clue when our room would be ready. The front desk was telling everyone that and refused to give a discount or a better room. We... More 

Helpful?
1 Thank Jonathan E
Sharon R, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Jonathan E, We apologize for the delay you experienced getting checked into your room upon your arrival and apologize for your concerns regarding one of our team members. Please feel free to contact our General Manager directly at the hotel to discuss these concerns at your earliest convenience. Kindest regards, Sharon R Director of Sales More 

Lexington, Kentucky
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

My boyfriend and I came to stay for the weekend for a mini vaca. We loved it. Most of the front desk workers were friendly. The pool is fantastic. The room was clean and comfortable! We are definitely planning on coming back!

Helpful?
Thank sgray5502
Sharon R, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear SGray5502, Thank you so much for posting your positive experience on TripAdvisor. We are delighted you enjoyed your visit with us and look forward to having you back soon! Kindest regards, Sharon R Director of Sales More 

Cookeville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We normally LOVE this hotel... but... Upon arrival to The Park Vista -Gatlinburg, we ran upon signs that both parking lots were full. It took about 30 minutes of driving around to find a spot. We found out the hotel hosted a concert that ends past check-in time. We finally got to the desk when we were advised there were... More 

Helpful?
2 Thank Amy C
Sharon R, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Amy C, Thank you for taking a moment to make us aware of the challenges you experienced during our check in process on Saturday. The high school band competition that we hosted had stayed with us for the two nights prior practicing for the actual competition which took place on Saturday. Since it was a large competition, there were... More 

Knoxville, Tennessee
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived for a one night stay only to have to drive around the parking lot for 10 minutes due to the lack of parking they provide! It is a nice hotel that is convenient to everything in Gatlinburg, but they need to rethink there parking if they are going to have big events at the hotel.

Helpful?
Thank Jay M
Sharon R, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Jay M, Thank you for staying with us this past weekend and for taking a moment to share your concerns regarding the experience you had upon your arrival with our busy parking lot. While we have ample parking for all of our hotel guests, there are times during a large group event, this becomes a challenge. Our management team... More 

Newburgh, Indiana
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I returned here after 34 years to celebrate our anniversary. It was beautiful then but even better now! The rooms have been updated and are so nice! The staff was helpful and very accommodating. The view was just as incredible as I remembered!

Helpful?
Thank Brenda H
Sharon R, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Brenda H, Thank you so much for spending your 34 year anniversary with us!!! We are so glad you enjoyed your stay even more this time around wish you many more years together and hope you can celebrate another anniversary with us soon! Safe travels! Sharon R Director of Sales More 

Manchester, TN, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

I loved this hotel, we stayed in the family suite. King sized bed, and two bunk beds for our four children. Everything was very clean, the indoor pool was amazing and the kids had an absolute blast while we watched from the hot tub. Only downfall we had was our room wasn't ready when we went to check in so... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James O
Sharon R, Director of Sales at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear James, Thank you for taking a moment to share your experience on TripAdvisor. I apologize for the delay in your check in process as we do our best to accommodate everyone as quickly as possible upon their arrival. The next time you stay with us, please notify our front desk of your need for an additional blanket and I... More 

Dayton, Ohio
Level Contributor
124 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked two rooms for a visit as part of a soccer tournament in January at the Rocky Top Sports Complex. The location is convenient to downtown G-burg and about 10-15 mins from the fields. The road up to the hotel is winding so if there is snow or ice it would be a challenge. The trolley does stop at... More 

Helpful?
1 Thank buckeyetravel
Charleston, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is located at the edge of Great Smoky Mountain NAtional PArk. The view from the is outstanding. The staff is friendly and the amenities are very nice. A great place to stay for hikers and families with small children. The two level pool with water slide is outstanding for children of all ages. Great value.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank George S
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear George S. Thank you for staying with us and for sharing your experience. Hope to see you with us again soon. Travel Safely, Jackelyn Schafer General Manager More 

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