We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

Certificate of Excellence
Hotel deals
Hotel website
705 Cherokee Orchard Rd, Gatlinburg, TN 37738
Special Offer
Tennessee Local Rate
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Professional photos View all
Browse nearby
Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
Add Photo Write a Review

2,193 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    966
    654
    289
    177
    107
See reviews for
940
631
33
220
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (501)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2193)
  • Mar-May only
    (510)
  • Jun-Aug only
    (806)
  • Sep-Nov only
    (503)
  • Dec-Feb only
    (374)
All months
Bladensburg, Ohio
1 review
3 of 5 stars Reviewed 2 days ago NEW

Room not ready when we arrived. Said they would call when it was. No call and people were checking in while we waited. The front desk was rude. Attempted to order drinks at Firefly and bartender was talking to other employees and ignored us. On the other hand, George the "fix everything guy" was awesome. Great concierge service and hotel... More 

Was this review helpful? Yes
Liz_Wiand, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear bmueller3116, Thank you for taking the time to review our property and your recent stay with us. I apologized for the reception you received during your entire check-in process. We are happy to hear that you enjoyed George. He is a true asset to our team and our property. We hope to see you again on your next visit... More 

Grayson, Kentucky
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband recently stayed at this location while on a business trip. I gathered my best friend and 4 of my grandchildren and we tagged along. So glad that we did. I've traveled to Gatlinburg for years and had always seen this hotel on the mountain, but had never had the opportunity to stay here. It's Hilton Doubletree at it's... More 

Was this review helpful? Yes
Liz_Wiand, Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear sheilabrammell, Thank you for taking the time to review our property. We are pleased to hear that you came along and enjoyed your stay. We value all of our guests and their opinions of our property. We hope you and your family travel to the area again soon and look forward to being your host again. Safe Travels to... More 

Fort Wayne, Indiana
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The DoubleTree Gatlinburg is a large, cylindrical hotel that offers great views of Gatlinburg and Great Smoky National Park. Pros: The location provides expansive views. The rooms are a good size, especially for such a heavy tourist area. The Gatlinburg shuttle (which is only 50¢,) stops at the hotel. The staff are friendly and accommodating. The pool area is awesome,... More 

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us and for sharing your experience. I am glad you enjoyed your stay. July is a pretty popular time for family visit's so we are pretty busy at the desk as well as around town. Travel Safely and hope you will return again soon. Jackelyn Schafer General Manager More 

Michigan
Level Contributor
7 reviews
3 of 5 stars Reviewed 4 days ago NEW

Great location and for the most part a good hotel. Our room was not serviced by cleaning while we were there and the bathroom had mold in the corners near the ceiling as well as unclean corners on the floors of the bathroom. Breakfast at the hotel is extra and not included and will be expensive if you have a... More 

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us for your family get away. Hopefully next time you will get a chance to enjoy the pool area, it is a hit with guests of all ages. Travel safely, Jackelyn Schafer General Manager More 

Augusta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I chose this hotel on a last minute whim to get away for a few days with the family. I am so glad that we stayed at this hotel. The whole experience was great in every way. The staff was super friendly and helpful. When you arrive, talk to George the bell man. He is very knowledgeable about the area... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you so much for staying with us and for sharing your experience! George certainly loves to meet and greet all of our guests as they stay with us, he is a natural at welcoming visitors to our area. Travel safely and hope you will return again for another get away break. Jackelyn Schafer General Manager More 

Gatlinburg, United States
2 of 5 stars Reviewed 4 days ago NEW

Enforces the 4 pm check in time. We arrived at 2 pm and were told the front desk would call when room available. No call, then was told a room may be available at 4 pm. No guarantee. Checked after 4 pm and they still had no clue as to which rooms were ready. They had to search through a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us. I do apologize that your check in was not as smooth as it should be. Hope you will stay with us again. Travel Safely, Jackelyn Schafer General Manager More 

Scottsdale, Arizona
Level Contributor
138 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this hotel last minute so we had few options. The view was beautiful from the room as the hotel is hilltop. ITs a little scary getting the "what to do in case of bear encounter" handout in the room but hey thats the fun part of travel. It is not within walking distance to the main strip but... More 

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us and glad you enjoyed your stay. We do had out information about the bear's as we are surrounded by the National Park and as in all natural areas the chances of seeing wild life are pretty high. We want all of our guests to experience the Natural surroundings however to also be... More 

Novi, Michigan
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

All the food at the restaurant, lounge and room service was wonderful. Front desk employees were very helpful! Housekeeping was horrendous! Neve there, missed things in room, didn't replace items! Bed wasn't what I'd call sweet dreams either.

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us. So glad to hear that you enjoyed the food and our front office service. I certainly will share your experience with housekeeping with the department manager for corrective actions. Travel Safely Jackelyn Schafer General Manager More 

Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I went to my local AAA rep. who booked this hotel for me, stating that this hotel is one that she "books" all the time and that it is at the entrance of The Smokey Mountains. The hotel is situated on the side of a mountain and is about a mile from downtown. I don't consider that a far distance-... More 

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us. I am glad you enjoyed the convenience of the Gatlinburg trolley. During the summer months the city of Gatlinburg does offer a FREE Parkway trolley to assist guests through the downtown area. I do apologize that your room concerns were not addressed in a timely manner and that you decided to leave... More 

scotland
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 nights in July with my family. Hotel was ok, lobby was lovely and rooms nice size. Our view was great. One of the big disappointments is that this hotel has no outdoor pool. Even without a pool there are no chairs of sunbeds to lie on except a small area next to the bar at reception.... More 

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us an sharing your experience. I will certainly take your suggestion of outside loungers under consideration. Many times our guests do like to take the pool area loungers out for some sun. Travel safely, Jackelyn Schafer General Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(39)
  • Pool area(24)
  • Breakfast buffet(6)
  • Water slide(4)
  • Hot tub(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,132 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (732)
Viewed
Hotel & grounds (198)
Viewed
Room/suite (123)
Viewed
View from room (119)
Viewed
Bathroom (19)
Viewed
Pool/beach area (43)
Viewed
Dining (7)
Viewed
Family/play areas (11)
Viewed
Business center/function rooms (1)
Viewed
0:48
Videos (2)
Viewed
Other (209)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (365)
Viewed
Amenities (95)
Viewed
Black Bear Cove (28)
Viewed
Family Suite with Balcony (47)
Viewed
King Suite with Balcony (37)
Viewed
Restaurants and Bars (37)
Viewed
Standard Double Queen with Balcony (32)
Viewed
Standard King Room with Balcony (29)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (8)
Viewed
Business center/function rooms (4)
Viewed
Pool/beach area (1)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Gatlinburg hotels
0.7 mi away
Hilton Garden Inn Gatlinburg Downtown
1.5 mi away
The Lodge at Buckberry Creek
The Lodge at Buckberry Creek
#1 of 86 in Gatlinburg
4.5 of 5 stars 775 reviews
0.6 mi away
Hampton Inn Gatlinburg
Hampton Inn Gatlinburg
#10 of 86 in Gatlinburg
4.0 of 5 stars 711 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Crossroads Inn and Suites
Crossroads Inn and Suites
#33 of 86 in Gatlinburg
3.5 of 5 stars 293 reviews
1.5 mi away
Fairfield Inn & Suites Gatlinburg North
0.5 mi away
Econo Lodge Inn & Suites
Econo Lodge Inn & Suites
#20 of 86 in Gatlinburg
4.0 of 5 stars 322 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay