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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg

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705 Cherokee Orchard Rd, Gatlinburg, TN 37738
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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Park Vista - DoubleTree by Hilton Hotel - Gatlinburg
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2,187 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsdale, Arizona
Level Contributor
142 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel last minute so we had few options. The view was beautiful from the room as the hotel is hilltop. ITs a little scary getting the "what to do in case of bear encounter" handout in the room but hey thats the fun part of travel. It is not within walking distance to the main strip but... More 

Was this review helpful? Yes
Novi, Michigan
4 of 5 stars Reviewed 2 days ago NEW

All the food at the restaurant, lounge and room service was wonderful. Front desk employees were very helpful! Housekeeping was horrendous! Neve there, missed things in room, didn't replace items! Bed wasn't what I'd call sweet dreams either.

Was this review helpful? Yes 3
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us. So glad to hear that you enjoyed the food and our front office service. I certainly will share your experience with housekeeping with the department manager for corrective actions. Travel Safely Jackelyn Schafer General Manager More 

Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I went to my local AAA rep. who booked this hotel for me, stating that this hotel is one that she "books" all the time and that it is at the entrance of The Smokey Mountains. The hotel is situated on the side of a mountain and is about a mile from downtown. I don't consider that a far distance-... More 

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us. I am glad you enjoyed the convenience of the Gatlinburg trolley. During the summer months the city of Gatlinburg does offer a FREE Parkway trolley to assist guests through the downtown area. I do apologize that your room concerns were not addressed in a timely manner and that you decided to leave... More 

scotland
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 3 nights in July with my family. Hotel was ok, lobby was lovely and rooms nice size. Our view was great. One of the big disappointments is that this hotel has no outdoor pool. Even without a pool there are no chairs of sunbeds to lie on except a small area next to the bar at reception.... More 

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us an sharing your experience. I will certainly take your suggestion of outside loungers under consideration. Many times our guests do like to take the pool area loungers out for some sun. Travel safely, Jackelyn Schafer General Manager More 

Kennesaw
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

First as a child my family would often visit Gatlinburg because it was close. I have been to Gatlinburg in YEARS! It have changed into a visitors metropolis-very impressive. The Park Vista is up on a mountain with unbelievable views of the Smokies. The lobby looks dated but it's nice. The rooms are marvelous! Request a mountain or scenic view... More 

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us and sharing your experience. Our views are breathtaking even from the parking area and the lawn areas. Our property completed a major renovation in 2010 with an Up Scale Lodge type of furnishing throughout. Hope you will travel safely and come back to see us again soon. Jackelyn Schafer General Manager More 

North Hampton, New Hampshire
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First off, let me say that this is an okay hotel. However, we were put in room 1212 and let me tell you the views are okay, but the air conditioner for the entire is on this side of the building. The noise is so loud (even 12 floors up) that you want to keep your air on just to... More 

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us, I am sorry you did not enjoy your stay. Gatlinburg is a very popular little city, might I suggest a different time of year to visit. Mid summer is a popular time with all of the families traveling. Our Arts and Craft's community is just a short distance and has some very... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

All staff appeared to be oriented to the customer need and were happy to help. Great place, great service. Thats all I want to say but am required to input more to post and submit survey. Restful and peaceful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you for staying with us and for sharing your experience. Being surrounded by the Great Smokey's is always a peaceful place to be. Travel Safely Jackelyn Schafer General Manager More 

2 of 5 stars Reviewed 4 days ago NEW

This hotel does not meet Hilton Double Tree standards!!! First off, the Hilton Honors app in advance of our trip allowed us to choose our room, which we thought was cool! But when we arrived, the room we chose was not available despite is checking in via the app. We were put 5 floors lower. Only to then find the... More 

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Lincolnton, North Carolina, United States
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW

My husband booked this trip as a surprise weekend getaway. Everything was wonderful, the only complaint was the wind blowing so hard that the sliding glass door would sing. Nothing that the front desk could fix. Will definitely stay here again.

Was this review helpful? Yes
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; What a wonderful surprise from your husband! Glad you enjoyed your stay. Travel safely and hope to see you both again soon. Jackelyn Schafer General Manager More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Wonderful place to stay with great views from the rooms. Nice to be off the main strip in Gatlinburg. The staff were always super polite and helpful. The restaurant is very good and I found that the prices were better than going down to the strip. I plan on returning.

Was this review helpful? Yes 1
GMParkvista, General Manager at Park Vista - DoubleTree by Hilton Hotel - Gatlinburg, responded to this review

Dear Guest; Thank you so much for staying with us and for sharing your experience. Looking forward to being your hosts again soon. Travel Safely Jackelyn Schafer General Manager More 

Hotel Review Summarization

What travelers say

  • Very nice(39)
  • Pool area(24)
  • Breakfast buffet(6)
  • Water slide(4)
  • Hot tub(3)
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