I was very pleased with the hotel and the staff - we have a small poodle that we enjoy taking on trips with us and this is our second stay at this hotel because they welcome pets - on this visit we had 2 of ours sons (13 and 21) and my sons girlfriend (21) - when we arrived the... more

This was the nastiest hotel I have ever stayed in. We take about 4 vacations per year and have been doing so for the past 35 years. The kitchenette was dirty dirty dirty and no utensils provided. The tub was sticky. the door to the balcony looked as if it had been broken into several times. The on/off switches to... more

We booked this motel directly because we have pets we were given a price that included my pets and when I called to confirm they tried to say there was an additional 20.00 per night for the pets I told them I would cancel they changed ther minds. This motel is definately showing wear and tear I will say it... more

I stayed in the motel because of its close proximity to Ober Gatlinburg. It was very quiet. I'm sure that this was probably because of the season. The room was not the cleanest I've stayed in, but it was cleaner than other rooms I've stayed in, in Gatlinburg. For the price, the motel was fine. The staff was pleasant and... more

We have been staying her for 3 years I just booked for this october Yes there are a few minor problems .But you cant beat the location and price .we stay in the same room s 201 or202 depending on how many travel . The staff is always friendly and accomodating the PRICE is unbeatable I believe some people are... more

I have to say after reading all the negative reviews last week about this hotel, I was very worried about our trip this weekend. So much so, that I tried to cancel our reservations and reserve at another hotel in town. I waited too late to cancel. After checking into the hotel, I was glad that I couldn't cancel the... more

On arrival the staff was rude and continued to be so. We were told that we would have a room on the third floor, but we were placed on the fifth. During the night our toilet broke and flooded the room and the two rooms below. We were told the manager would talk to us and give us something to... more

We just returned from a 1-night stay at The Family Inns of America in Gatlinburg, Tennessee. We went there for our Valentine's weekend & booked a "Presidential Suite" . We were told that it was their top of the line suite with a king bed, sleeper sofa, fireplace, balcony overlooking the "river" & jaccuzzi tub. The suite was 1 large... more

Our experience with this hotel was really good. This was the only place we could find a room at 12 AM this weekend. The desk clerk was SUPER nice !! He even gave us keys to 3 of the rooms and let us pick the room we wanted. We got the room that had 2 King beds and a Jacuzzi... more