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Travelodge Inn & Suites Gatlinburg

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218 Ski Mountain Rd., Gatlinburg, TN 37738 (Formerly Family Inns Of America)
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Travelodge Inn & Suites Gatlinburg
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Travelodge Inn & Suites Gatlinburg
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130 reviews from our community

Traveler rating
    39
    54
    27
    6
    4
See reviews for
51
56
2
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (29)
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A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

Rooms were clean and beds were comfortable. However, the hotel needs some maintenance. The bathtub faucet in my room and my friend's room dripped, and no effort was made to fix it during the week I was there. Also there were ants in the room. Hotel is advertised on the internet as having a full breakfast. Nothing to eat except... More 

Review collected in partnership with Travelodge

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

Thank you for your detailed review of your recent stay with us. We use our guest comments to make improvements in service and accommodations so these comments are very important to us. It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will... More 

Canton of Basel, Switzerland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We got a kingsize room for 99.99; not the cheapest room. For that we found overselves in a ridiculous spacious room where you hardly could watch TV sitting on your bed - you would be too far away. Besides we feld kind of lost in this large room as it was not suitable furnished. Lots of space to sit on... More 

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We appreciate that you've taken the time to rate our hotel and to explain your experience. Your satisfaction and enjoyment are very important to us. It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to... More 

1 review
5 of 5 stars Reviewed 1 week ago

Great room great service excellent price! Had a great visit staff was always friendly breakfast was great and everything clean. View and sound of the river was great. Convenient location and trolley stops nearby. I would stay here again and not think twice.

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We are so glad that you enjoyed your stay and that you found the accommodations and service to exceed your expectations. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Manchester, Kentucky
1 review
3 of 5 stars Reviewed 1 week ago

Motel clean but run-down, needs improvements and update. Worst thing, was on phone for an hour with reservations clerk, room was supposed to be a 2 bedroom suite but wasn't. Room was spacious with fireplace, but not two separate sleeping spaces. Clerk on duty said they didn't even have a two bedroom suite in motel, would give me no compensation.

Review collected in partnership with Travelodge

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We really appreciate your taking the time to let us know of your recent experience. We want our guests to have the best stay possible where everything exceeds their expectations, and are disappointed to hear that we did not achieve that goal. Its disheartening to hear that your stay was tarnished by misleading information given by reservations, and for that... More 

Fairdale
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

A good hotel, no problems. The people checking us in were very nice and called to make sure all was well with our room. Bathroom is large with nice towels. Bed was comfy and we slept well. A very short walk to the busy town.

Was this review helpful? Yes 1
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We are so glad that you had and excellent stay with us recently. Our goal is for all our guest to have a memorable visit. We appreciate your review and rating of your visit. Our guest comments are our guideline for improvements and service. Thank you again for the review and for choosing to stay with us. More 

Midlothian, United States
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Like most of Gatlinburg, this hotel seems to be in a time warp. Bedding linens were nice but other furniture, carpet, towels, etc were very dingy and worn. We booked a "suite" on 7th floor that overlooked the river. The view was lovely but the shared balcony was not. The adjacent room's balcony door was propped open the first few... More 

Review collected in partnership with Travelodge

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We really appreciate your taking the time to let us know of your recent experience. We want our guests to have the best stay possible where everything exceeds their expectations. We are sorry to hear that we did not accomplish this goal. Your comments and feedback is important to us as we work to offer a good facility in the... More 

Asheville
1 review
4 of 5 stars Reviewed 1 week ago

Pulled into Gatlinburg for an evening and didn't have a reservation. Got a king size suite for a very good price. Very clean and very convenient to the strip. As others stayed, shared balcony and breakfast was disappointing. Plan to come back.

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

Thank you for choosing our hotel for your recent Gatlinburg trip. Thank you for taking the time to review your guest experience during your stay at our hotel. We appreciate the feedback and we're glad you enjoyed your visit. We truly appreciate your business. More 

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