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Travelodge Inn & Suites Gatlinburg

Certificate of Excellence
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218 Ski Mountain Rd., Gatlinburg, TN 37738 (Formerly Family Inns Of America)
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Travelodge Inn & Suites Gatlinburg
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Travelodge Inn & Suites Gatlinburg
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183 Reviews from our TripAdvisor Community

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Traveler rating
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    76
    37
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here in early summer. Town was packed with visitors and traffic jams were everywhere. Hotel is starting to show its age, but is in a good location, and view from room balcony is great. Major gripe with our stay was authorisation against credit card the morning of our stay, even though we had advised when booking that we would... More 

Review collected in partnership with Travelodge

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

The rooms are dirty. Ours smelled like throw up. Manager Paris sprayed the entire room. Did nothing. Wouldn't move us. Had no choice but to spend the night since all others were sold out. Horrible horrible hotel. Do yourself a favor and pay for something else. Horrible management!!! Do not stay. Especially room 603!

Was this review helpful? Yes 1
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

Thank you for your detailed review of your recent stay with us. We use our guest comments to make improvements in service and accommodations so these comments are very important to us. It is disheartening to hear about the circumstances regarding your stay at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We planned to bike the Cades Cove Loop Road and chose to stay at this motel for the convenience and price. We found the room to be spacious, the shower water flow was strong, the beds were super comfortable, and the breakfast was fresh and ample. Although the building is showing its age we would definitely stay here again.

Review collected in partnership with Travelodge

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We are so glad that you had an excellent stay with us recently. Our goal is for all our guest to have a memorable visit. We appreciate your review and rating of your visit. Our guest comments are our guideline for improvements and service. Thank you again for the review and for choosing to stay with us. More 

Schofield, Wisconsin
Level Contributor
20 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

though the place was older it was nice and clean. the desk clerk was very nice and helpful. for some reason we got bumped up to a suite which was very big with an extra room for the TV and a table which worked out great because we then ordered a pizza for supper and didn't have to try to... More 

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Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room with some southern hospitality. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

Winston Salem, North Carolina
1 review
3 of 5 stars Reviewed 1 week ago

Stay was OK but I would choose a different hotel next time. A few things you should know: bacony overlooking the stream is shared by 3 rooms and faces the balconies of adjacent hotel...so no privacy. AC unit runs continuously unless turned off, regardless of the temperature setting or temperature in the room. Mattresses were comfy. Bathroom/tub/shower were very cramped.... More 

Review collected in partnership with Travelodge

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

Thank you for your detailed review of your recent stay with us. We use our guest comments to make improvements in service and accommodations so these comments are very important to us. We will discuss these comments with our staff to see how we can make improvements. We appreciate your business and hope you will come see us again soon. More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I’ll start with the good parts, it takes less time. The breakfast was average continental, with a spacious eating area. There was seating for only 16. The staff and manager were mostly helpful, even though I requested the room sink light be fixed and it wasn’t. The pool was small and appeared okay, though we didn’t use it. Now for... More 

Was this review helpful? Yes
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

It is disheartening to hear about your recent experience at our hotel. Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made will be addressed in order for us to improve our services and accommodations, we hope you give us a chance to serve you again. More 

Xenia, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our family of 6 and our dog vacationed here for 5 nights this past week. We enjoyed our stay and found the hotel great. Staff was awesome and very accommodating.

Review collected in partnership with Travelodge

Was this review helpful? Yes 1
Thom C, General Manager at Travelodge Inn & Suites Gatlinburg, responded to this review

We are very excited to hear that you enjoyed the convenience and accommodations of your most recent visit with us. Your satisfaction is our top priority and your feedback is more than welcome as an encouraging reinforcement to the policies that we've implemented to improve upon each guests experience. Our staff is committed to making sure our guest have a... More 

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