The hotel is definitely dated. Two blocks from the main strip. Smelly, dirty elevator. Hot tub is big and nice. Room was clean with nice carpet. Furniture is dated but bed was comfotable (no bed bugs in my room). All rooms have a nice view of the Little Pigeon River just below. Nice tv and lots of channels. Cramped bathroom... more

I received a special offer in the mail from this hotel and thought it was a good deal even after reading the reviews. I called the hotel and I guess she couldn't hear me (cell phone) and was told very rudely by the person answering the phone to "Get a life and quit calling" . If this is how they... more

Toilet wouldn't flush, tub wouldn't drain, and the room had an unpleasant smell. Wireless internet was almost non-existent in room 209 (other end of motel from the lobby). They only have one wireless access point and it's located at the other end of the motel in the lobby. They had to reboot the wireless ap and call their cable provider... more

I was terribly dissappointed when arriving I was assured of a non smoking room and it reaked of cigarette smoke. The toilets didn't flush and considering I paid for a suite and double room for my family I was really upset at the poor upkeep in the rooms in general .When speaking to the staff I was assured of Newly... more

Just loved the "RIVER".....Me and my family just got back from a 3 night stay at this motel......I loved it. The rooms are very clean. The staff there was grear very helpful......If your looking for a 5 starr motel your not going to get it. But if you want a clean nice big room.. this is the place for you...And... more

Just got back from a weeks long stay at this hotel. I thought it was GREAT. The rooms were clean, staff was great always helpful. This motel isn"t new..... it is is well worth the price......just call hotel before you book....found out the hard way that that is sometimes cheaper......but i would stay here again..... me and my family love... more

A horrible hotel. We knew something was up when we couldn't decide if the smell in the stairwell was from urine or vomit. The room itself was truly ugly, smelly, and dirty. The toilet was not bolted down to the floor, and the water dripped from upstairs through the bathroom ceiling. If you sat on the toilet, water dripped on... more

This is a destination we travel to quite often. The hotel we normally stay at was booked so after looking at choices online and calling this property I decided to book a room there. The gentleman that I spoke with on the phone at the property advised me I should make my reservation directly with him because if I book... more

My son and I stayed in the Family Inns by the river 5 nights, during a stay in Gatlinburg. The front desk was very nice. When I explained that I wanted to see the room before I got it , they were very nice, and let me do so. The doors are on the outside and our room was on... more