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Baymont Inn & Suites Gatlinburg On The River

2.0 of 5 293 Parkway, Gatlinburg, TN 37738 (Formerly Comfort Inn On The River)
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Baymont Inn & Suites Gatlinburg On The River
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Baymont Inn & Suites Gatlinburg On The River
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359 reviews from our community

Traveler rating
    92
    118
    75
    36
    38
See reviews for
128
173
7
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Newark, Oh
1 review
1 of 5 stars Reviewed 2 days ago NEW

I was very dishappy with the hotel. When I booked I was not made aware of the remodeling and changing of furniture. We had to leave our room for a period of time while they gave us new furniture, then after i paid for my room for the 4 days I was there i was charged by mistake a pre... More

Review collected in partnership with Baymont Inn & Suites

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Indiana
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We found this Inn to be very cordial. Nice breakfast, and friendly and helpful front desk workers. We will use the Baymont Inn again.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thank you for your recent stay with us. We are happy to hear you will use Baymont again. More

Raleigh, NC
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The desk people were very friendly. The motel was easy to slip into though harder to get out. The rooms have balconies right on the river. It is a beautiful view for sure. The breakfast seemed enough as long as you have no allergies. I think they are making the room bigger, and it needs to be. The beds were... More

Was this review helpful? Yes
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thank you for staying with us. We are in the process of making the breakfast room larger for more seating. Our staff and management look forward to your return stay with us. More

Rochelle
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This was our 4th time staying at this particular hotel and I'm sad to say it is our last. Our room we booked in April was given away because they said my card declined (nothing wrong with my card). Then they offered us a double queen room and tried to charge us $200 more than what we were going to... More

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 3
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

We do apologize for the issues you had with your stay. On day of arrival we do preauthorize credit cards, any declined cards we do call and email, after a certain time we cancel the reservation. We do pride ourselves on a clean room. Our staff and management would be happy to correct any issues More

Pigeon Forge, Tennessee
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago

The view is one of the best in Gatlinbug, & all rooms appeared to have balconies! Customer service was great & quick, desk staff was friendly... We enjoyed walking to town & taking in the fall scenery! We will definitely stay again. Baymont on the river exceeded our expectations. Lovely!

Was this review helpful? Yes 1
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thank you for staying with us. We do agree beautiful rooms, and very nice views. All rooms do have a balcony over the Little Pigeon River. Our hotel is a very short walk to all the attractions. Again Thanks for staying with us and we look forward to your return stay. More

North Carolina Smoky Mountains, North Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel close to, but not in the middle of Gaitlinburg. It was a couple blocks to walk to the main part of town. The staff was very nice. The view from our room was beautiful. Breakfast was good. The only big concern I had was that an indoor pool was listed, but the pool is currently being redone and... More

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 2
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thank you for staying with us. Our indoor pool is in the process of being done, it should be done here soon, sorry for any confusion. Thank you for your review. We look forward to your return stay. More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Average hotel room but clean. Nice balcony overlooking the river, but a little strange when neighboring guests are also outside as at least not all balconies are private. We could easily have a conversation with 3 other rooms. Continental breakfast was decent but the coffee is basically brown water...and the gas station coffee across the street is only marginally better.

Was this review helpful? Yes 3
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

We do apologize for the issues you had with your stay. Our staff and Management would be happy to assist any guest with any issues you have had. Please contact a member of our staff when you have any issues so that we may correct them. We had found that our coffee filters were falling when making coffee, and it... More

Waterford, Michigan
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

the Baymont is great place to stay the rooms are clean and the staff is very good the only problem that was road traffic and would ask for a room on the top level. The trolley would stop not far from the hotel

Was this review helpful? Yes
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thank you for staying with us in the Smoky Mountains. I appreciate you taking the time out of your day to post a review of your visit. I'm glad you had a great time, and I hope to see you here again soon. Our hotel does sit right on the road, so there is some road noise. Most guests don't... More

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Additional Information about Baymont Inn & Suites Gatlinburg On The River

Address: 293 Parkway, Gatlinburg, TN 37738 (Formerly Comfort Inn On The River)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Gatlinburg On The River 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Comfort Inn On The River Hotel Gatlinburg
Comfort Inn Gatlinburg
Gatlinburg Comfort Inn

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