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Baymont Inn & Suites Gatlinburg On The River

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293 Parkway, Gatlinburg, TN 37738 (Formerly Comfort Inn On The River)
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1 room 1 guest
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Baymont Inn & Suites Gatlinburg On The River
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575 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Mar-May only
    (154)
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Milton Ontario
1 review
5 of 5 stars Reviewed yesterday NEW

It was a perfect place to stay with family.location,staff,service,breakfast,everything was exceptional. I will definitely choose same hotel for my next trip to Gatlinburg.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Southside, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in a room with a fireplace and jacuzzi tub. The room was very clean and the bed comfortable. We had a great view from our balcony of the stream behind the hotel. This is our second time staying here and we love it.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Gallatin, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Owner, Monarch, was on site upon arrival and could not have been more enthusiastic and friendly. This is a very good location, price, and staff. I feel since it is family run it is cared about with cleanliness and kindness. I highly recommend this hotel if you need to been in the Gallatin area. It is a smart choice, I... More 

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2 reviews
1 of 5 stars Reviewed 4 days ago NEW

There were things that were nice here to give credit where it is due, however should you experience any issues like say the jacuzzi water turns brown as soon as the jets turn on, the management here does not care about you. We called the front desk immediately and we're brushed off, contacted management to inform them of the issue... More 

Was this review helpful? Yes
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thank you for your recent stay and your opinions of our hotel and staff. Once again let me apologize for the problems you encountered during your stay. Please let me clarify when you call corporate the hotels have 72 hours to respond to you either by phone, email, or regular mail. I chose the email because it is the quickest... More 

Travelers are raving about these Gatlinburg hotels

Salvisa, Kentucky
1 review
3 of 5 stars Reviewed 4 days ago NEW

Enjoyed our stay very much. Although I'd rather be closer to downtown Gatlinburg, the price & comfort of Baymont cannot be ignored. The employees I came in contact with were always nice & friendly. Of course we will be back.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This hotel is in my top hotels I've ever stayed at. Pretty view, the rooms were very pretty tho the bed was pretty high if you are under 5 ft 5 you may have problems , and it was clean. The breakfast was great best I've ever had in fact and the hotel is right across from a mountain coster.

Was this review helpful? Yes
Brandon, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel has been recently renovated leaving rooms with a fresh feeling. A few outer areas of the hotel still need some cosmetic work, but not anything that will impact your stay. Cozy gas fire on the open deck to enjoy at night. Entire staff was extremely friendly and accommodating. Housekeeping could use some attention to detail. Scuffed walls and surfaces... More 

Was this review helpful? Yes 1
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