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Baymont Inn & Suites Gatlinburg On The River

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293 Parkway, Gatlinburg, TN 37738 (Formerly Comfort Inn On The River)
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Baymont Inn & Suites Gatlinburg On The River
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515 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Columbia, South Carolina
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Friendly and helpful staff. Very clean room overlooking the river. Small indoor pool (note-not heated but fine once you got used to the temperature). Across the street from a mountain coaster ride. Can be difficult to get out when driving just due to traffic (but we visited the week of the 4th so traffic was hectic everywhere).

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Greeneville Tn
1 review
4 of 5 stars Reviewed 4 days ago NEW

The location was very convienient. Easy access to Pigeon Forge and Gatlinburg Strip. Alpine Mountain Coaster is right next door. We received many coupons and discount to local attractions. Staff was very friendly and informative. Breakfast was very good and has many food options. We had biscuits and gravy, sausage, eggs, pancakes, cereal and much more. Room was cool, modern... More 

Review collected in partnership with Baymont Inn & Suites

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Siloam Springs, Arkansas
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

The Hotel was of good quality and clean. The stay was a good experience. The only two dislikes were the only one exit/entrance for the parking area due to concerns for meeting cars coming the other directions. The breakfast was very disappointing including the low food quality.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thanks for the review. We value your input. That is a really unusual comment about the breakfast being "low quality". We have one of the best FREE breakfast bars in town. We offer over 35 items to choose from with a lot of hot items to offer available to each guest that stays with us. More 

South Charleston, Ohio
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very clean! I will definitely be a return customer. Excellent service all the way around. I have been going to the Smokies for 20 yrs now and this place is one of the best I have stayed at. Well Managed!!!

Was this review helpful? Yes
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Fantastic! Thanks for the awesome review. We hope to see you and your family again real soon. More 

Minter city
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean hotel, older but has been spruced up recently. Balconies over the river are nice. Parking is tight! Large SUVs beware. Only one very small and very slow elevator. Has only room for one person and luggage cart and that's a tight fit! Friendly staff, especially William Lott! Breakfast area small with regular free food choices. Trolley stop close by.... More 

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Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thanks for the review. We value your input. We hope to see you again soon. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The ladies at the front desk were friendly, helpful & welcoming. Our large family was very comfortable in the suite with 3 queen beds and two bathrooms! The breakfast area was cramped and a little awkward to navigate, but we were impressed that Krispy Kreme doughnuts were included. Beds were comfortable and the little indoor pool was conveniently located. We... More 

Was this review helpful? Yes 1
Jetta H, General Manager at Baymont Inn & Suites Gatlinburg On The River, responded to this review

Thanks for the great review. We are so glad that you enjoyed your stay. Hope to see you again soon. More 

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