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Terrace Inn on the Water

396 Parkway, Gatlinburg, TN 37738
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1 room 1 adult
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40 Reviews from our TripAdvisor Community

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KY
1 review
2 of 5 stars Reviewed October 17, 2015

I am use to staying in older lower star hotels so the reviews I read didn't steer me away but I wish I had of. Our room wasn't very clean. You could see the dust on the television screen. The air conditioner was so loud we had to change rooms. There were cookies on the floor. The sheets on the... More 

Helpful?
Thank Dayner24
TerraceInn1, General Manager at Terrace Inn on the Water, responded to this review

Sorry to hear that your stay wasn't great. We wouldn't want you to stay somewhere you would not enjoy your vacation, so after your first night we would have been willing to give you a refund for the rest of your stay. All anyone has to do is ask but for the price being much lower than most hotels in... More 

kingston tn.
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed October 9, 2015

We visit the area a few times a year, this being the Fall leaf season all the motels were quite a bit more that usual. It was a beautiful day, and a porch overlooking the river sounded really pleasant. The rooms with 2 beds in them or a double bed were taken , but she offered us a good deal... More 

Helpful?
Thank kit-kat40
TerraceInn1, General Manager at Terrace Inn on the Water, responded to this review

Let me start off by thanking you for your review. We are glad you had a good time and enjoyed the water throughout your stay. Thank you sharing you experience with us and others. Let us know if we can do anything for you. Thanks again. More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 27, 2015 via mobile

So where to start? Ok the hotel says recently remodeled. Thats a stretch to say the least. The room smells musty and is dimly lit. It has sheet rock mud fixing holes everywhere. The air conditioner is so loud that we had to turn it off because it kept waking our baby. I tried to call the front desk to... More 

Helpful?
1 Thank stricnine
TerraceInn1, Owner at Terrace Inn on the Water, responded to this review

Hello, Let me start off by saying I am sorry for the trouble you had. We are a very small family owned and operated motel. By no means are we a new branded hotel. Our rooms were updated about 5 years ago from the 30 year old rooms before. But one thing I learned is you can have a room... More 

Travelers are raving about these Gatlinburg hotels

Sharon Grove, Kentucky
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 7, 2015 via mobile

It is farther to walk than we like. We usually like to stay right up in the action of the parkway. It was not bad the the price. We will probably not choose this place again. They are a little stingy on the towels and real stingy on the soap and shampoo. There was not even any tissues and a... More 

Helpful?
Thank christamramyers
Crittenden, Kentucky, United States
1 review
2 of 5 stars Reviewed July 25, 2015

the room smelled like a wet dog or maybe once the carpet was wet and molded it smelled really bad.we had the room for 2 nights before the 2nd night was over we had to leave we could not stand it any longer. bathroom had black mold and there is no exhaust fan so taking a shower is like being... More 

Helpful?
Thank Patti P
Clarksville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2015

It's funny I read these reviews from a few years back before posting this. They Keep apologizing and saying they are fixing things. Untrue. The pool they are saying was closed in 2009 is still empty and full of trash. The rooms are still dirty and don't even have fitted sheets. You still have no WiFi unless you are in... More 

Helpful?
1 Thank Megancarroll10978
indiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2015

It's a small place, and older - you get an actual key, not a card. We stayed there for 3 nights at the end of a 2 week vacation at the end of April. Off season in Gatlinburg, so we were the only ones there. It is on the very end of the major strip in Gatlinburg, but I had... More 

Helpful?
Thank batbish
1 review
1 of 5 stars Reviewed June 29, 2015 via mobile

Bed was stained and dirty, room poorly cleaned, and aid didn't work. Told management room unacceptable and they charged card anyway. Room booked through booking.com complained them immediately and then told that motel management said we were a no show. What a lie please don't use this dirty and unethical business.

Helpful?
Thank jharri54
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

This is a great hotel for the price.... 62$ a night that is including taxes... I loved the balconie over the over the water... we left the door open and listened to the water running by and it was very relaxing... Easy 6-7 minute walk from the hotel to the hustle and bustle of Gatlinburg so you don't have to... More 

Helpful?
1 Thank Kristina H
Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 28, 2015

I have attempted several times to call this property. They pick up the phone and lay it on the counter until you hang up?? If this is the type of customer service I can expect upon staying, I will look elsewhere. It's a shame as we have passed this hotel many times and took the time to write down the... More 

Helpful?
1 Thank MarlaToo
TerraceInn1, General Manager at Terrace Inn on the Water, responded to this review

We are very sorry to hear we could not speak with you. We are a very small quiet family owned and operated hotel. So by no means will we answer the phone and leave it on the counter. But we do have a answering machine that might be answering when you tried to call. And if we missed the call... More 

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