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Hilton Garden Inn Gatlinburg Downtown

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635 River Road, Gatlinburg, TN 37738
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1 room 1 guest
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Hilton Garden Inn Gatlinburg Downtown
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1,146 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
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Florida
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great location located a block off busy Main Street. Our room was spotlessly clean with granite counter tops in bathroom and wet bar. The wet bar area has a microwave, fridge and coffee maker. We had a balcony overlooking the pool and fire pit. Follow the signs in the back of the hotel for a quick 1 minute walk to... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, JJPCheers, Thank you for sharing your feedback and telling others about your excellent lodging experience with us. Your comments and suggestions are very important as they allow us to serve our valued guests better. I am glad you found our location to be one of the best in town since it easily allows one to walk to any restaurant... More 

Elyria
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 2 nights at the Hilton!Clean facility in great location to downtown! Also close to one entrance to Smokey Mts park. They have a courtyard with fire ring that's a nice touch. People gathered in the evening to relax and share their experiences! The staff was friendly and helpful! A young man at the desk named Brair was especially... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Lynda W., Thank you for taking the time to post a review regarding your recent stay. Your thoughts about our services and accommodations are very valuable as they help us to achieve higher guests' satisfaction and loyalty. I am very glad you had a fantastic stay and enjoyed our facilities. It is always nice to know that our guests... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW

We decided to take a 3 day pre-wedding honeymoon before getting married next week. I am a little disappointed. The room is much smaller than I expected and there is no balcony. The pool is rather small as well. Frankly, I expected a bit more from the Hilton brand. This hotel would be fine for a general place to stay... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Stephen L., Thank you for taking the time to review our hotel. We definitely appreciate your business and value your feedback. We want each and every guest to be pleased with the level of service and accommodations we provide. I am very sorry to hear you were disappointed with the size of your room and our indoor heated pool.... More 

Nashville, TN
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed our stay for overall comfort. The room was nice. The location was perfect for us. We enjoyed the balcony every evening. The weather was hot so I wished for an outdoor pool. After the very first night we came down to the parking lot to get in our car to drive out to see the sights and noticed... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Littlenewc, Thank you for taking the time to share your feedback regarding your recent stay with us. We value your opinion and appreciate you choosing us when visiting Gatlinburg. I am happy you had a nice stay and found our location to be perfect for everything the city has to offer. Also, thank you for mentioning how comfortable and... More 

Birmingham, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The location is excellent if you wish to stay downtown Gatlingburg. It is one block off the main street and is located on River road and was relaxing with little ambient noise. The receptionist was extremely helpful and very gracious.The room was very clean and included a refrigerator, coffee maker, and microwave. Parking was on site and we were allowed... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, JPSSVANPELT, Thank you for such a great review. We appreciate your business, and find your feedback very important as it helps us to serve our valued guests better. I am very glad you enjoyed our central location, upgraded amenities, and friendly customer service from our awesome front desk staff. I hope your wonderful experience will make you want to... More 

Pennsylvania
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel has a great location in downtown Gatlinburg. Four adults traveled together in November of 2014 and the entire town was lit up for Christmas. You can go to Gatlinburg any time of the year but the Holiday Season is something special. Gatlinburg is a four seasons resort town and the Hilton Garden Inn is a perfect spot for... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Steve F., Thank you for your kind review. I really appreciate you taking the time to tell other travelers about your excellent experience with us, and I hope you will choose the Hilton Garden Inn Gatlinburg Downtown on your next trip to the Smokies. You mentioned that you stayed with us in November when the Christmas lights were on.... More 

Atlanta, GA
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel appears pretty new. Its very nice and the staff is friendly and knowledgeable about the area attractions and restaurants. We spent the evenings at the outdoor gas fire pit and the kids loved the large hot tub and the indoor pool. We closed it down at 11pm both nights. Breakfast is typical Hilton Garden Inn breakfast, which is... More 

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Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, TrishGA, Thank you for taking the time to review the Hilton Garden Inn Gatlinburg Downtown. Your feedback is extremely valuable to us as we continue to improve our services and accommodations. I am happy to hear you had a wonderful stay and would consider staying with us again. Our property is for sure very comfortable, family friendly, and centrally... More 

Berlin, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our family has never been to Gatlinburg, TN. But, friends of ours recommended that it would be a great place to vacation for the family. I turned to trip advisor for hotel recommendations and found there were 86 choices. The first few listings included the Hilton Garden Inn. After reading through the reviews and ignoring a few bad ones, after... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, 5MillersRwe, Thank you for taking the time to write such a wonderful and thorough review regarding your recent stay. We appreciate your business and value your feedback. I am very happy to hear you had a great visit, and that the Hilton Garden Inn Gatlinburg Downtown has become your favorite place to stay when vacationing in the Smokies. Our... More 

Huntsville, Alabama
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my first time to Gatlinburg and I have been so surprised by the atmosphere in the city; however, I would be remiss if I did not write about my experience at the Hilton Garden Inn in Gatlinburg downtown. I want to sincerely thank the Assistant Manager, Ivan Antipin. Mr. Ivan went above and beyond the call of his... More 

Was this review helpful? Yes 1
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Nelson C., Thank you for posting such a positive review about our hotel. Your kind comments are greatly appreciated by our staff members and management who continue to envision guests' satisfaction and excellent customer service as their main priorities. This sort of feedback tells us that we are on the right track to continue to be one of the... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you are going to Gatlinburg for a trip this is the place to stay hands down! The Hilton Garden is by far the best spot, cleanest place in Gatlinburg. The staff is by far the best in the city. From the front desk staff when you get on site to the maids that clean your room. The spot is... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Matthew T., Thank you for taking the time to review our property. Your feedback is extremely valuable to us as we continue to improve our services and accommodations. I appreciate your effort letting us know about your wonderful stay. It truly makes a huge difference knowing that our awesome staff members, comfortable guest rooms, and exceptional customer service continue... More 

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