We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Gatlinburg Downtown

Certificate of Excellence
GreenLeadersGold level
Hotel deals
Hotel website
635 River Road, Gatlinburg, TN 37738
Special Offer
Bed & Breakfast Deal
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hilton Garden Inn Gatlinburg Downtown
Professional photos View all
Browse nearby
Hilton Garden Inn Gatlinburg Downtown
Add Photo Write a Review

1,072 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    666
    274
    85
    29
    18
See reviews for
332
513
14
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (1072)
  • Mar-May only
    (265)
  • Jun-Aug only
    (322)
  • Sep-Nov only
    (273)
  • Dec-Feb only
    (212)
All months
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed here the end of June and and enjoyed our stay. The hotel is clean and well kept. I was surprised that the hotel is actually six years old as it looks much newer is recommend staying here to friends. If you walk through the back garage it's a great short cut to main street also down the street... More 

Was this review helpful? Yes
Latrobe, Pennsylvania
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed at this hotel to spend time in Gatlinburg and to ride our Harley throughout the Smokey Mountains. The traffic from Pigeon Forge thru Gatlinburg was bumper-to-bumper, but once we arrived at the hotel, we were in for a real treat as the entrance to the National Park is literally a block away! We found the... More 

Was this review helpful? Yes
Cincinnati, Ohio
Level Contributor
10 reviews
4 of 5 stars Reviewed 2 days ago NEW

Extremely clean, perfect location that is quiet but very centrally located. The breakfast was only a bit below average at best, but I have low expectations for hotel breakfasts. The rooms were roomy enough for a family of four, and the salt water pool was a nice touch. The kids loved it. Very friendly staff. One of our new favorite... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Srvgrl, Thank you for taking the time to share your feedback with us. We value your opinion and truly appreciate your business. I am glad you enjoyed our central location and the salt-water pool. Our rooms are definitely spacious enough to accommodate large families and to allow them to have a comfortable stay. I am sorry to hear though... More 

Catawba, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel was clean and well taken care of. The only complaint I have is the breakfast is $10.00 a person which is a little much for soneone who cannot eat slot. I would like to see other options. It was walking distance from street and all the shops and things to do which was great. The pool is indoor... More 

Was this review helpful? Yes 1
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi, Curtaparker, Thank you for taking the time to review our hotel. It looks like you enjoyed your visit, and appreciated how clean and environmentally friendly our hotel is. We want each guest to be happy with our accommodations and amenities. While your stay was fine for the most part, it was not as perfect as we would like for... More 

Raleigh, North Carolina
Level Contributor
498 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

For those of you that like to remain active while traveling (vacation or otherwise), it is not advertised but there is a 2 mile (4 mile, out and back) fully covered Smoky Mountain State Park trail head just .25 mile down the road from the hotel. So not only is the location great to walk to everywhere downtown, but access... More 

Was this review helpful? Yes 1
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Orreo5859, Thank you for a great review. I am glad you consider our hotel to be FIVE STARS in your book and that you would consider staying with us again. Our outstanding location is definitely a great bonus. One can easily go running, hiking, or simply walk to downtown to enjoy numerous shops and restaurants. I also want to... More 

Norman, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This is a great place to stay in this area. The staff is wonderful and very helpful! Definitely will stay again when in the area. Very clean and friendly. Rooms are very nice. Excellent location to walk to all Gatlinburg has to offer on the strip.

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Sooneralumni93, Thank you for reviewing our hotel. Your satisfaction and opinion matter to us. I am glad you found our hotel to be very comfortable, centrally located, and friendly. These are just some of the reasons why many travelers choose our property and become loyal guests as a result. Hopefully you will decide to visit us again very soon... More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I can be pretty critical especially when it comes to where I am going to rest my head. I loved this place. It was clean. The rooms were well appointed. Neutrogena toiletries. Keurig in room. My daughter and I loved having to whirlpool to ourselves. It was on a very snowy night. The whirlpool was outside, but in a really... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Tiseandtay, Thank you for posting such a nice review about your recent visit. We appreciate your business and value your opinion. There is nothing wrong with being picky and critical when it comes to choosing hotel accommodations. We want each and every guest to be satisfied, and this is why we work very hard to ensure that each guest... More 

Cincinnati, OH
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the downtown Hilton Garden Inn November 7-10, 2014 to celebrate our 20th anniversary. We had a standard room (2 queen beds) which was very nice. We are new to Hilton HHonors but did not have any rewards to redeem. Hotel front desk staff was amazing...just wonderful people (2 women that I cannot remember their names) that enjoy... More 

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Campergal, Thank you for choosing our hotel to celebrate your 20th Anniversary. It was our honor to have you, and I couldn’t be happier to know that you had a wonderful time. You are so right about our awesome location. It allows you to walk to anywhere in downtown Gatlinburg as well as to have a quick access to... More 

Waihola, null, New Zealand
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed only one night would have been happy to stay a week. The rate was very reasonable for this tourist hotel, it was close to the centre of town, staff were friendly AND the bed was amazing with amazing linen. Facilities were clean modern and comfortable. Would love to stay again

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi, Louise O., Thank you for taking a moment to review our hotel. It is always nice to know that our guests love staying with us. I am so glad you had a great time and found the hotel to be pleasant, well located, clean, and modern. Our beds are very comfortable and indeed allow to sleep well. I am... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The rooms were excellent. They were very clean and comfortable. Great location to downtown but off the Masson strip which nice. The staff was wonderful (especially Ivan and Briar) that changed our room for us when we didn't get what I expected. They checked on us several times to make sure everything was to our satisfaction. Will stay here again... More 

Was this review helpful? Yes 1
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Tim D., What a wonderful review! It makes me very happy to know that we met all of your expectations, and that you will choose our hotel again when back in Gatlinburg. Being friendly and helpful, anticipating guests’ needs, and going an extra mile for a guest are some of the traits that each staff member has here at... More 

Questions? Get answers from hotel staff and past guests. Ask a question

219 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (131)
Viewed
Hotel & grounds (37)
Viewed
Room/suite (42)
Viewed
View from room (7)
Viewed
Pool/beach area (4)
Viewed
Bathroom (12)
Viewed
Dining (2)
Viewed
Business center/function rooms (1)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (88)
Viewed
Bathroom (5)
Viewed
Room/suite (34)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (22)
Viewed
Dining (6)
Viewed
View from room (1)
Viewed
Business center/function rooms (6)
Viewed
Other (10)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay