My wife and I have been coming to Gatlinburg for several years and stayed at many hotels, However, our search has stopped and we will go no other place during our stays here. The staff is friendly, helpful, efficient and caring. This includes housekeeping on up to hotel management; we are able to say this because we have literally spoken... More

We researched this hotel prior to staying here and the rating should be a 5. It's location is the best. You can walk to everything within 5 minutes. The standard rooms have fireplace and spa tubs. It's quiet and cozy and the staff is friendly and professional. Yes, we will stay here on our next vist, for sure.

The overall Hotel was extremely nice, although the room we had the toilet ran all night long. Very aggravating, when you are trying to sleep, and being woke up every time the toilet would run, and then kick off.

Good hotel. All facilities are well organized. It's rather standard however. The lady at the frontdesk was not very friendly, slightly uninterested. The room was nice. It was clean and everything was working. Nothing wrong with that. All in all: good hotel on a nice location.

Excellent location, convenient 1 block walk to downtown but off the main road so less traffic and quiet. Balcony room was worth the upgrade. Beautiful new building with nice lobby and outside hot tub area. Will stay again.

We only stayed on night, but it was worth it. With in walking distance to downtown attractions and restaurants. Free parking is a plus! Room was clean and the breakfast served in the dining room was good. Beautiful fireplace in lobby and fire pit out side in the court yard. Pool was good, hot tub was outside in the court... More

Great location. Great view of the Pigeon River. Awesome fireplaces in room. Great balconies. This hotel is a great choice in Gatlinburg. It's not a chalet but has that country feel with all the amenities and service you need. Downtown Gatlinburg is right out the back door. Don't miss the moonshine tasting. Easy walk to chair lift and tram to... More

HGI properties are pretty standard. If you are a frequent traveller you should know what to expect from an HGI. I must say this property was finished and decorated rather nicer in comparison to other HGIs to make it adapt better to beautiful nature of Gatlinburg. It has a fireplace both inside and outside garden, ok they are not natural... More

Stayed here for two nights in April 2013. Hotel was very nicely appointed and staff was excellent. However a couple of issues: had to wait for several minutes for someone to come to front desk during check in, no biggie. during the second night of our stay the in-room refrigerator became so noisy that it woke me up. had to... More