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Hilton Garden Inn Gatlinburg Downtown

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635 River Road, Gatlinburg, TN 37738
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1 room 1 adult
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Hilton Garden Inn Gatlinburg Downtown
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1,296 Reviews from our TripAdvisor Community

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Crossville, Tennessee
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

great location, very clean and quiet. my issue is with my Hilton Honors thing. my room was $209, the guy in front of me got the exact same room for $149. why? because i reserved it Monday and he walked in off the street Saturday. What is the benefit of being a "Hilton Honors" member? so my next trip to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank beachtimeguy
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Beachtimeguy, Thank you very much for choosing the Hilton Garden Inn Gatlinburg Downtown. We appreciate your feedback and value your loyalty to the Hilton brand. I am glad to hear you found our location to be convenient and central yet very quiet. We are very proud of how clean and comfortable all of our guest rooms are. Thank you... More 

Lincoln, United States
5 of 5 stars Reviewed 2 days ago NEW

Our experiences from pulling up in the front of the hotel to pulling out after our departure were more than what we expected. We've visited Gatlinburg many times before, but never stayed in town. We had a great time and even talked about staying in town again instead of a cabin.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chris K
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Chris K., Thank you for leaving this positive review. I am very glad to hear your lodging experience with us was flawless and truly hope you will continue choosing our location in the future. Being comfortable, welcoming and hospitable is a true description of the Hilton Garden Inn Gatlinburg Downtown. Thank you again for such a great feedback! Our... More 

Charleston, South Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

As two parents coming on vacation with their daughter this hotel was perfect. It had to pull out couch in our room. Also we had a king with a Jacuzzi tub. So the only thing better would have been if there was a privacy door for once the little one went to bed but other than that the room was... More 

Helpful?
Thank Elaine B
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Elaine B., Thank you very much for reviewing the Hilton Garden Inn Gatlinburg Downtown. It was our pleasure serving you and your family, and we truly hope you will continue choosing our property when your travels bring you back to the Smokies. I am so glad to know your stay was PERFECT and met all of your expectations. As... More 

Georgetown, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Clean, parking, pleasant staff. Easy access to attractions and activities.Would definitely stay here again. Good bar and restaurant with personable staff. checking in and out was easy. Rooms were comfortable and everything worked. Common areas of the hotel were well maintained. Restaurant and bar staff were exceptional in service and food presentation.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James M
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear James M., Thank you for posting this review. We truly appreciate you choosing our location and value your feedback tremendously. You pointed out to so many great things about our property, so hopefully your review will be helpful to others who are trying to find a great hotel with central location, comfortable rooms, and friendly customer service. On behalf... More 

Pittsburgh, PA
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

This was our second stay at this hotel. Our previous visit, almost one year ago, was very good, so we decided to try it again. Our experience was very disappointing this time. The room remains adequate. Seems relatively clean. However, the service has fallen apart. A year ago we experienced exemplary service. This year it was the complete opposite. I... More 

Helpful?
2 Thank drdeep316
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Drdeep316, Thank you very much for taking the time to review our hotel. Your feedback continues to be the most important to our success and how we serve our valued guests. I am very appreciative of your effort to point our the areas where we need to improve. First and foremost, I am want to apologize that your second... More 

Charlotte, North Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel with an amazing staff. The River Road location is perfect - nice and quiet but super close to all of the Gatlinburg attractions and restaurants. The hotel and rooms are very clean. Special thanks to Ivan for a great check-in experience and recommendations.

Helpful?
1 Thank Ken T
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Ken T., Thank you so much for taking the time to review our hotel. Your opinion is so important to our success, and it allows us to know what we are doing right and what we are doing wrong. I am so glad to hear you found the location perfect for your needs - its central to everything yet... More 

douglasville, United States
1 review
3 of 5 stars Reviewed 1 week ago

Everything about this hotel was great except for the hvac system in our room (507). It would not cool the room down and if you have to have noise to sleep, as I do, the fan would not run continuous. Location is great, easy walk to everything in Gatlinburg. Nice appearance and very clean.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Greg K
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Greg K., Thank you very much for reviewing the Hilton Garden Inn Gatlinburg. We appreciate your business and value your feedback. Providing each guest with friendly customer service, superb amenities, and clean and well-maintained rooms is our main priority. Your review is very helpful as it points out the areas we need to check and to improve on if... More 

Atlanta, Georgia, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed the weekend with my girlfriend when Gatlinburg had a few inches of snow. The room was very romantic. We had a hot tub in the room, with a fireplace, and nice balcony that overlooked the mountain. It was perfect. Also, the breakfast was as good as any place in Gatlinburg. While it is separate (I think it was $9.95... More 

Helpful?
1 Thank Mark T
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Mark T., What a great review! Thank you for taking the time to share your experience within the TripAdvisor community and let the others know that they cannot go wrong when choosing the Hilton Garden Inn Gatlinburg Downtown. I am glad you loved our central location that allowed you to enjoy the best restaurants and attractions the city of... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice facility. Rooms was clean and spacious. Fireplace was a nice touch. Balcony facing the river was nice in the evening. The restaurant in the lobby had more menu options than we expected. Parking was not a problem. Really enjoyed our stay.

Helpful?
1 Thank James S
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear James S., Thank you for reviewing the Hilton Garden Inn Gatlinburg. We appreciate your feedback and want you to know that your opinion counts. I am very pleased to know that your stay was nice, and you loved our amenities such as gas fireplaces, balconies, and the onsite restaurant that offers breakfast and dinner daily. I hope you will... More 

Gatlinburg, TN, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very friendly staff, very clean, kept a warm fire going, very pleasant experience. It was easy to get in and out of the parking lot, plenty of parking, close to all the good restaurants within walking distance, always had hot coffee, hot chocolate, apple cider. My wife and I enjoyed ourselves and we will be staying here again in the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeff H
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Dear Jeff H., Thank you for your kind review. We appreciate you choosing our hotel, and we are very grateful for the opportunity to serve you and your family. Our property offers many exceptional amenities that make us different from other hotels in the area in a better way - central but quiet location, indoor heated pool, outdoor heated hot... More 

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