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All 86 Gatlinburg hotels

Hilton Garden Inn Gatlinburg Downtown

3.0 of 5 Hotel   |   635 River Road, Gatlinburg, TN 37738
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Hilton Garden Inn Gatlinburg Downtown
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85%
Ranked #7 of 86 hotels in Gatlinburg
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 3 days ago
Kimberly K Centerville, Ohio
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664 people have reviewed this hotel

Traveler rating
    382
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    66
    24
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213
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • German first
  • Any
English first
Centerville, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

I watched this hotel being built and usually stay across the street at The Riverhouse. I loved all the amenities...the fitness room and fire pit were awesome. Alton and Christine were helpful and fun to talk to. They were the best part of the experience. The room was nice (2 queen beds) and I stayed there with my elderly mother... More

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Chattanooga, Tennessee
Top Contributor
56 reviews 56 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Good convenient location. Hotel was really nice. Rooms clean and either new or recently remodeled. Everything worked. Bed a touch hard for my tastes, but not bad. Breakfast was good and reasonably priced. Good casual bar. I reserved 3 rooms for a family getaway. The others liked it too. Oh, good free parking and free internet. I've stayed in a... More

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Zephyrhills, Florida
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel! Great service! The greeters were so sweet and informative about the town surrounding the hotel. Great location. It's right in town, but not right on the busy street. Easy walking distance from hotel to restaurants/shops, etc.

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Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We often stay at Hilton Garden Inn, and have never had a bad experience. It was a very busy weekend in Gatlinburg, but this hotel is set back off the main drag, so we didn't hear any noise from the main road. Plenty of parking. 2 minute walk to the main road with restaurants. Breakfast is nit included with the... More

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Niota, Tennessee
1 review
2 of 5 stars Reviewed 5 days ago NEW

We chose this hotel due to the location and overall looks and name of it...We reserved our room early for our 1 year anniversary. Upon arrival we find out that there isnt any complimentary breakfast and if we want breakfast we will have to pay 15.00 a day. I understand thats a good deal on breakfast but for the prices... More

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Murfreesboro, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was our first family trip to the area and we needed some help with what to do in the 2 days of our trip. Amanda at the front desk was wonderful, she gave us great options and directions to GREAT eatery The Pancake Pantry. We will stay here again!!

Review collected in partnership with Hilton Garden Inn

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Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Fidella A, thank you for choosing to stay with us and taking the time to review your stay. I'm so thrilled that you had such a great time with us. The goal of our staff is to assist in making your vacation experience the best it can be and I know that Amanda will be very happy to see... More

Chicago
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are wanting to stay on the Gatlinburg parkway this hotel is for you. It is located on River road and is just a short walk to the main drag. It is located closer to the end where Calhoun's restaurant is located. You do have to walk through the Hilton Garden Inn and Hampton Inn parking lot to get... More

Was this review helpful? Yes 1
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

JoesWillTravel, thank you for your most recent stay and taking the time to post your review. I'm glad to see that you had such a great time with us and that you would "definitely return". That is exactly what we want you to leave feeling and then feeling like you can't wait to come back! Our staff prides themselves in... More

Dayton, United States
1 review
5 of 5 stars Reviewed 1 week ago

Wife and I have stayed at this hotel several times and it has always been GREAT!! From the asst. Mgr. Eric to the staff at the front desk down to Drew in housekeeping everyone is so helpful. The breakfast buffet is very good and look forward to it each time we go.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello James W, thank you for choosing to stay with us. I'm so glad to see that you had a great time with us and that you found our staff very helpful. I know I can speak for Drew as well when I say, we appreciate you thinking enough about us to mention our names in your review. We truly... More

Chicago, Illinois
Top Contributor
62 reviews 62 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 4 nights and loved this hotel. It is Eco-friendly and does not have harsh chemicals in the pool so my kids did NOT get red eyes and itchy skin. The staff is very nice and always asking if they can help. The hotel is clean and has comfy seating areas both inside and out. A little thing that... More

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Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello PMath5516, thank you for choosing to stay with us and taking the opportunity to review your stay. I'm glad to see that you had such a great time with us. The goal of our staff is to provide you with a vacation experience that you can't get anywhere else. I hope that you were able to walk away with... More

Murray, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

Friendly staff, clean room, excellent breakfast. Walking distance to everything. Slept well-- room was quiet. Stayed with family and friends-- they had rooms with fireplaces that they liked. One of the nicest hotels I've stayed with.

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

DanielleC123456, thank you for choosing to stay with us on your most recent vist to Gatlinburg. I'm so thrilled to see that we provided you with a "Great Experience". It is the goal of our staff to provide you with that kind of experience you deserve. I hope that we will be your first phone call you make when traveling... More

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Hotel Summarization (Beta)

What travelers say

  • Hot tub(23)
  • Very clean(21)
  • Indoor pool(17)
  • Main strip(9)
  • Great location(7)
  • Fire pits(7)
  • Friendly and helpful(5)
  • River road(5)
  • King bed(4)
  • Breakfast buffet(3)

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#6 Family Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hilton Garden Inn Gatlinburg Downtown Hotel
Hilton Garden Inn Gatlinburg

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