We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 86 Gatlinburg hotels

Hilton Garden Inn Gatlinburg Downtown

3.0 of 5 Hotel   |   635 River Road, Gatlinburg, TN 37738
Hotel deals
Hotel website
Hotel amenities
Special Offer
Bed & Breakfast Deal
Save Saved
You added Hilton Garden Inn Gatlinburg Downtown to your Saves list
Hilton Garden Inn Gatlinburg Downtown
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
86%
Ranked #6 of 86 hotels in Gatlinburg
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed yesterday
Shirley S Marietta, Georgia
  • Overview
  • Reviews (807)
  • Photos (119)
  • Similar Hotels
  • Amenities
  • Q&A (4)
  • Room tips (151)
  • Location
  • More
Write a Review

807 people have reviewed this hotel

Traveler rating
    476
    217
    77
    25
    12
See reviews for
257
369
10
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • German first
  • Any
English first
Marietta, Georgia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I visited Gatlinburg in July with some of my retired friends and so enjoyed this hotel. It was convenient to dining, attractions and the Park. The hotel was clean and comfortable. We loved the modern feel with the old photos of the area.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Great location and the staff and service was excellent! It will be my go to Hotel next time in Gatlinburg.it is within walking distance to the Main Street but quietly tucked away from all the traffic. Enjoyed having the patio with fire pit plus we had a room with a balcony.

Was this review helpful? Yes 1
Chicago, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed in the Hilton Garden Inn in Gatlinburg, Tennessee for 5 nights. We chose this facility on the basis of favorable recommendations on Trip Advisor. We can now add our own supulative recommendation. The facility is clean, the atmosphere is one of comfort and the service is excellent.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Graysville
Top Contributor
103 reviews 103 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed the last week of August. Due to car trouble, we checked in late with no problems. The desk staff was friendly & quick. Our room was exactly what we expected, top floor that I requested. A very comfortable bed, lots of pillows as I had requested as well. Mini fridge, microwave and Keurig coffee system... More

Was this review helpful? Yes 3
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello puff99, thank you for choosing to stay with us and taking the opportunity to review your stay. I'm so glad to see that you had a great experience with us. This is the ultimate goal of our staff here at Hilton Garden Inn. I hope that we will continue to host you and your family for many generations to... More

Naperville, Illinois
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Hilton is in walking distance to everything in downtown Gatlinburg, but a block away from all the craziness (a real plus!). The hotel is really quite beautiful in an understated way, There is a nice courtyard that has a fire pit, hot tub and ample seating. They also have a small indoor pool that we did not use. The... More

Was this review helpful? Yes 3
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi there Chris H, thank you for choosing to stay with us on your most recent trip to Gatlinburg. I always like to see reviews that points out the level of service that we were able to obtain with you and your family. Amanda is definitely one that exemplifies great customer service and we are lucky to have her a... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I and our four children stayed here on a trip to the Gatlinburg area. I found and booked this room based on the size and many rooms do not allow six occupants at a time. There are many nice hotels in the Gatlinburg area but we chose this one based on reviews and some user pictures we... More

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello nysen, thank you for choosing to stay wtih us and taking the time to review your stay. I'm very sorry that your experience was not what so many others have had with us in the past. I assure you that I will, personally, insure that we take care of the notated issues. I understand that you spend your hard... More

Bluffton, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A clean and comfortable hotel with friendly staff. I'd gladly stay here again. The only negative is when you leave the hotel, access to the main parkway is a little awkward for walking as there is no easy way to get there, other than through a parking garage, up stairs, which at night time is not that great. I wouldn't... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Bryan H, thank you for choosing to stay with us and taking the time to review your stay. I'm glad to see that you had a great stay with us and that you would come back again. One of the goal's of our staff is for you to walk away feeling just that way. I want us to become... More

Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

WIFI does not work in some rooms and the staff was unable to fix it after we complained in the afternoon --- the wifi never worked until we checked out the next day. The room was not spacious and the shower had kinda low water pressure. The bar was great and had a good happy hour. The hotel has a... More

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Earl B, thank you for taking the time to review your stay. I'm sorry to see that you did not feel that our hotel gave you the value you were hoping for. As you can see by so many other great reviews, the goal of our staff is to make sure that you have the best vacation experience possible.... More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

We love the hotel. It is conveniently located with quick access to the parkway and to the National Park. There is atrolley stop right across the street. Many good restaurants within an easy walk. Parking is available. The staff was very friendly and helpful. Help resolve a problem we were having with internet access. The room was large, well equipped,... More

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi there melmixner, thank you for choosing to stay with us on your most recent trip to Gatlinburg. While I never like to see that there was any kind of issue with your stay, I'm glad to see that our staff was able to resolve it for you in a timely manner. We understand that the chances of us missing... More

Norwood, Massachusetts
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We were thrilled with our 1 week stay at the Hilton Garden. The location was great - could walk to everyplace and because it was 1 street behind the main road, it was quiet and peaceful - best of both worlds. The hotel itself was very clean and had nice decor. The hot tub and fire pit were a great... More

Was this review helpful? Yes 1
Owners: What's your side of the story?
If you own or manage Hilton Garden Inn Gatlinburg Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hilton Garden Inn Gatlinburg Downtown? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very clean(20)
  • Hot tub(17)
  • Indoor pool(16)
  • Main strip(7)
  • Great location(6)
  • River road(5)
  • Fire pits(4)
  • Breakfast buffet(3)

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Hotels.com, Expedia and Otel so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

119 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (106)
Viewed
Hotel & grounds (36)
Viewed
Room/suite (33)
Viewed
View from room (5)
Viewed
Pool/beach area (2)
Viewed
Bathroom (8)
Viewed
Dining (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (3)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Gatlinburg with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Gatlinburg #2 Romantic Hotel in Gatlinburg #5 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
Number of rooms
118

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton Garden Inn Gatlinburg Downtown and other travelers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Hilton Garden Inn Gatlinburg Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

;