We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 86 Gatlinburg hotels

Hilton Garden Inn Gatlinburg Downtown

3.0 of 5 Hotel   |   635 River Road, Gatlinburg, TN 37738
Hotel deals
Hotel website
Hotel amenities
Save Saved
You added Hilton Garden Inn Gatlinburg Downtown to your Saves list
Hilton Garden Inn Gatlinburg Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
85%
Ranked #6 of 86 hotels in Gatlinburg
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
Lennvera
  • Overview
  • Reviews (751)
  • Photos (116)
  • Amenities
  • Q&A (2)
  • Room tips (143)
  • Location
  • More
Write a Review

751 people have reviewed this hotel

Traveler rating
    439
    204
    71
    25
    12
See reviews for
237
344
10
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Over all this is a great Hotel service is great. The location location location is great stayed three nights and really enjoyed our time there. You can walk or catch a trolley any where. Out door sitting area and hot tub was great and clean the only complaint that I have was there was no ventilation in the bathrooms

Was this review helpful? Yes
Winter Garden, Florida, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This Hilton Garden inn is currently undergoing renovation, however we didn't see any of it, but did see how nice, clean and new everything was. We had a 2 Queen Junior Suite with a sofa bed in the living room. The room was very clean upon arrival and very comfortable. The restaurant is small but nice and the service was... More

Was this review helpful? Yes
Moss Bluff, Louisiana, United States
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is located in a good area of Gatlinburg, so that we could easily walk to nearby restaurants and shops, yet not be in a noisy section of town. Staff were very attentive, parking was easy and room was clean. Beds are a little on the hard side for my taste, but not so bad that I couldn't sleep.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Oaktown, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Great location! Can walk to many great restaurants. Clean. Staff was helpful. Love the fireplace. Have stayed here in the past and will stay here again. Highly recommend this to anyone planning to visit Gatlinburg.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Miami
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I traveled from Miami for the smokies and stayed at this hotel for 4 days. I booked a suite for my family. I was very happy with the service. The room was clean and ready at 3p.m. I like the drink (lemonade, cucumber etc..) that was available daily. The breakfast was the best I have ever had in any hotel... More

Was this review helpful? Yes
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice hotel and very clean ! A bit pricey though ! We got a room with a jacuzzi tub and a fireplace, we didn't use either one but it was nice, nice balcony also. As with most Hilton's they don't have breakfast but you can eat in their restaurant if you want, we didn't ! I would... More

Was this review helpful? Yes
Fairburn, Georgia
Top Contributor
96 reviews 96 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Once again this Hotel was way above the rest, except for one thing: The Morning Buffet was not the same as it was last time. But when you have received FIVE STAR TREATMENT and think you should get the same and it comes up a God THREE STAR! the Rush was on and the staff just could not handle it!... More

Was this review helpful? Yes
Chattanooga, Tennessee
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Most of the hotels in Gatlinburg are old, and frankly not very clean. We have stayed at several hotels in Gatlinburg over the years. This was my first stay at this hotel and I was very happy when I saw how clean it was. Also, the staff was very nice and friendly. It is a little pricey, but in lesser... More

Was this review helpful? Yes
Madison, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed over the 4th of July weekend and were really surprised at how nice this hotel was. We made reservations late for a special occasion over the 4th of July weekend and didn't have a great selection of rooms. When we checked in, Alton helped us get a really nice room with a fireplace overlooking the mountain. It was... More

Was this review helpful? Yes
Lafayette, Louisiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent, Excellent stay. If you want easy access to the Smoky Mtns. and downtown Gatilinburg shopping, Hilton Garden Inn in Gatlinburg, TN. is you Best stop for the all in one vacation. The Best thing about our stay was the amazing, amazing, amazing staff. Very friendly, helpful, best wait service and they all had an amazing tour guide type knowledge... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Hilton Garden Inn Gatlinburg Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hilton Garden Inn Gatlinburg Downtown? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very clean(20)
  • Hot tub(19)
  • Indoor pool(16)
  • Main strip(8)
  • Great location(6)
  • River road(5)
  • Fire pits(4)
  • Breakfast buffet(3)
  • King bed(3)

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Hilton Hotels, Despegar.com, Hotels.com and Otel so you can book your Hilton Garden Inn Gatlinburg Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

116 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (103)
Viewed
Room/suite (33)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (35)
Viewed
View from room (5)
Viewed
Bathroom (8)
Viewed
Dining (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (3)
Viewed
Pool/beach area (1)
Viewed
Other (7)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Green Hotel in Gatlinburg #1 Business Hotel in Gatlinburg #3 Romantic Hotel in Gatlinburg #6 Family Hotel in Gatlinburg
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
Number of rooms
118

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton Garden Inn Gatlinburg Downtown and other travelers.
2 questions

See all questions (2)

See which rooms travelers prefer