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Hilton Garden Inn Gatlinburg Downtown

Certificate of Excellence
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635 River Road, Gatlinburg, TN 37738
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Hilton Garden Inn Gatlinburg Downtown
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Ranked #5 of 88 Hotels in Gatlinburg
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
4 of 5 stars reviewed yesterday
SJL74 Fort Wayne, IN
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959 reviews from our community

Traveler rating
    585
    249
    81
    28
    16
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291
459
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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Fort Wayne, IN
Top Contributor
50 reviews 50 reviews
36 hotel reviews
307 helpful votes 307 helpful votes
4 of 5 stars Reviewed yesterday NEW

First off, the facts: We contacted the hotel directly and booked five nights for $951 three months in advance. We booked the 2 Queen Jr. Suite with a river view and were given Room 333. Pro's: *Staff is friendly and helpful. The front desk gave good driving directions with a map included and restaurant recommendations. One gentleman even offered to... More 

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abington, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 6 nights for our anniversary. Our stay was awesome with no issues. Alton at the front desk and the breakfast server Matthew were exceptional. They helped make our stay perfect. We will definitely stay here again.

Review collected in partnership with Hilton Garden Inn

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Columbus, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel was off the strip so it was very quite. We enjoyed the hot tub and fire pit every night. It was a short walk to the the main street with a well marked short cut through a parking garage.Rooms were very nice and clean. Houskeeping was very nice and would help out how ever they could. Frount desk staff... More 

Review collected in partnership with Hilton Garden Inn

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Brevard, North Carolina
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself was great! VERY clean and cozy feel. The pool was a little small but great hours. Parking lot was safe and convenient to the hotel. We will definitely stay here again but will not be paying for breakfast in the restaurant downstairs. Overpriced for breakfast- service was awful! Food was awful and the cook was very rude.... More 

Was this review helpful? Yes 1
Greencastle, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with good service, in-house restaurant & lounge, lovely courtyard with firepit. Ask for room w/gas fireplace and balcony on creekside; a little hard to see unless you are a few floors up, but a nice view of the mountain rising beyond. This is on the end of town where the park entrance is, so if you are... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We went here for our honeymoon and didn't want to leave. Great customer service and staff.. We just love the courtyard with the fire place and hot tub. Perfect walking distance to town. Will be returning for a stay soon.

Was this review helpful? Yes 2
Columbus, Ohio, United States
Top Contributor
92 reviews 92 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place clean rooms location was great we had a nice view of the river. Hot tub and out side Fire pit was a nice touch. We sat by fire every night. The hotel sits on the river road so it is quite than places on main drag. Is just a short walk to park way. A short cut is... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

Very pleased with our stay! Wonderful staff, very friendly and accommodating!! Breakfast was great, the kids enjoyed the indoor pool and the cookies ;) Perfect location, walk to everything!! We will definitely be staying at this hotel again!

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Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Thank you for your most recent stay with us Maggie H. I'm very happy to see that you enjoyed your stay with us and that you would stay with us again in the future. We always enjoy seeing comments that talk about how well you and your family enjoyed the area and the hotel. We want to make sure that... More 

Gatlinburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

Spent three nights during a very rainy week. The hotel location made walking to shops and restaurants very easy. Ober Gatlinburg is just around the corner so it makes the tram trip easy as well. Breakfast was good and the staff was helpful and friendly. I will stay again when I come to Gatlinburg.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hi there John N, thank you for choosing to stay with us on your most recent trip to Gatlinburg. I'm happy to see that you had a great stay with us and that you will visit us again in the future. I think our location, aside from our amazing staff, is one of the best things that our hotel has... More 

Roanoke, Va
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

Breakfast cook was rude when asked about oatmeal. Was told "we are done with oatmeal until I get caught up" Could not get coffee with dessert after dinner, told "we don't make coffee at night"/ Room was very narrow not what I expected for a "junior suite. Balcony was supposed to overlook the creek but it was over the courtyard/... More 

Was this review helpful? Yes 5
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello PenguinBill, thank you for choosing to stay with us on your most recent trip to Gatlinburg. I'm very sorry to hear that you did not have the experience that you or I would have hoped for. As you can see from the many great reviews that we have on this site, this is not normal for our hotel and... More 

Hotel Review Summarization

What travelers say

  • Very clean(12)
  • Hot tub(10)
  • Indoor pool(8)
  • Great location(4)
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