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Hilton Garden Inn Gatlinburg Downtown

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635 River Road, Gatlinburg, TN 37738
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Hilton Garden Inn Gatlinburg Downtown
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Hilton Garden Inn Gatlinburg Downtown
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1,104 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Franklin, Tennessee
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Hilton Garden for a weekend with friends. We were quite impressed by the customer service. They worked with us on the price of an evening stay, answered questions with genuine care, and went the extra mile on more than one occasion. The breakfast was lovely and the hostess made certain we had everything we needed. It... More 

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Conyers, Georgia
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

OK, so it is Gatlinburg and it is an expensive, high taxed area. But for $209 a night plus taxes that take it to $235+, one should expect more. Did not even get a complimentary breakfast at that rate. The additional $13 (including tax) breakfast is very good. The king size bed is a mattress only that is placed on... More 

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Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Kentucky1937, Thank you for taking the time to review the Hilton Garden Inn Gatlinburg. Your comments, thoughts, and suggestions are very important as they help us to find better ways and solutions how to serve each and every guest better. I want to apologize that your stay with us was less than perfect. I have already shared your feedback... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful stay and staff! Everyone was super friendly and the location is superb. Walking distance to the main drag. The hotel is clean and modern, not run down like alot of Gatlinburg hotels. The outdoor firepit and jacuzzi is great to relax with family and friends. Definitely book here!

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Mariehotel, Thank you for your kind review. We appreciate you taking the time to share your positive experience and value your feedback. I am glad you had a perfect visit. The Hilton Garden Inn Gatlinburg is definitely one of the newest in town. Our comfortable rooms, central location, and excellent customer service are among many reasons why so many... More 

Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stay in a lot of hotels, and this hotel goes to the top of our list as one of our all-time favorites! The location is much better and quieter than the hotels on Parkway. There is ample, easy access on-site parking. Our 5th floor (top floor) corner room was so quiet we never heard outside or inside noise. The... More 

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Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Jordanpbj, Thank you for taking the time to write a review about our hotel. Your feedback is very valuable, and I could not be happier to know that you had a fantastic stay. I love hearing our guests complimenting the hotel on its cleanliness level and on how friendly every employee is. This fact makes a huge difference in... More 

United States
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed this hotel and will be looking to book again. The entire hotel is very clean and the staff is extremely friendly. We only stayed one night due to time constraints, but we would love to come back and enjoy a couple of days so we can enjoy the breakfast buffet and dinner.

Review collected in partnership with Hilton Garden Inn

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Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Constance M., Thank you for taking the time to share your lodging experience with us via Trip Advisor. I appreciate your positive feedback. I am so glad you are considering the Hilton Garden Inn Gatlinburg to be the perfect place to stay when visiting the area. It’s great that you noticed how clean our property is. We work very... More 

Greeneville, Tennessee
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our church youth group stayed here for the annual Resurrection conference and it was a perfect experience! The staff was very accommodating and helpful with our group, often going out of the way to ensure our needs were met. The facility is wonderfully laid out and allowed our group space to gather in the lobby in a semi-private setting. The... More 

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Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, TnMountain, Thank you for posting such a positive review about your recent visit. It is important for us to know that your stay was satisfactory, and that you would consider the Hilton Garden Inn Gatlinburg for your next annual trip. Our hotel is definitely a great choice for travelers. We are within walking distance to the Gatlinburg Convention Center... More 

Georgetown, United States
2 of 5 stars Reviewed 4 days ago NEW

The bathroom was dirty, and we did not receive the room with a fireplace and a balcony that was reserved. When I asked the manager about the room after check in, he said all rooms were booked, if all the hotels in the area had not been booked, we would have checked out and went somewhere else. I expect better... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Tom G., Thank you for reviewing the Hilton Garden Inn Gatlinburg. It was our pleasure to have you as our guest, and we most definitely appreciate your feedback and loyalty to the Hilton brand. I want to apologize about your substandard stay. It is our commitment to make your lodging experience with us as pleasant as possible. I am... More 

Charlotte, North Carolina
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I finally were able to get a room in the Hilton Garden Inn at a reasonable price a couple weeks ago and had a great experience. We usually decide to go to Gatlinburg at the last minute and this hotel is usually sold out or the price is out of sight. We had a great time and... More 

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Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Charles C., Thank you for staying with us and taking the time to leave some comments regarding your recent visit. We appreciate your feedback and certainly value your business. I am glad to hear your stay was almost perfect. Our property indeed has the best location in town allowing one to be very close to everything the city has... More 

1 of 5 stars Reviewed 6 days ago NEW

The morning of checkout my kids knocked the comforter off the bed and to my horror there were blood stains on the inside!!!! The front desk refunded my money but I received no apology or call back from management! I will never again visit this hotel. Check your bedding. You could be sleeping in someone's blood!

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Andrew-Evy A., Thank you for taking the time to review our hotel. We find your feedback to be the most crucial tool that we can use in order to improve our accommodations and services so we can serve each and every guest better. I am very sorry to hear about your poor experience with us, and I want to... More 

Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Very poor quality for a Hilton Garden Inn. Dark and dreary rooms. Confusing location. Raining upon arrival, told to unload luggage in the back where there is no port cocheres. We pushed cart through lobby to unload in front under cover!! Staying three nights so had a few bags. Not recommended.

Was this review helpful? Yes
Ivan A, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello, Lmi10, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your business and will definitely utilize your comments in order to serve our valued guests better. I want to apologize about the poor experience you had with us, and want to reassure you that making each guest feel comfortable and welcomed is... More 

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