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All 86 Gatlinburg hotels

Hilton Garden Inn Gatlinburg Downtown

3.0 of 5 Hotel   |   635 River Road, Gatlinburg, TN 37738
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85%
Ranked #7 of 86 hotels in Gatlinburg
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
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666 people have reviewed this hotel

Traveler rating
    382
    182
    66
    24
    12
See reviews for
213
306
10
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
4 of 5 stars Reviewed 2 days ago NEW

been to gatlinburg several times, this time more of a focus on mother nature. hiked to mt. laconte, drive cades cove, and oh yea a visit to dollywood. we really enjoyed our stay at the hilton garden inn, very convenient location and in my opinion one of the nicer hotels in gatlinburg.

Review collected in partnership with Hilton Garden Inn

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Murfreesboro, Tennessee
Top Contributor
67 reviews 67 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I and another couple spent the weekend at this Hilton Garden Inn last weekend. We were very impressed with the pretty lobby, fire pit, friendly front desk staff, and the availability of free parking. We were updated to a suite. When we arrived we noticed it was handicapped accessible. Our friends needed a handicap room but were... More

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Centerville, Ohio
1 review
5 of 5 stars Reviewed 1 week ago NEW

I watched this hotel being built and usually stay across the street at The Riverhouse. I loved all the amenities...the fitness room and fire pit were awesome. Alton and Christine were helpful and fun to talk to. They were the best part of the experience. The room was nice (2 queen beds) and I stayed there with my elderly mother... More

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Chattanooga, Tennessee
Top Contributor
56 reviews 56 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Good convenient location. Hotel was really nice. Rooms clean and either new or recently remodeled. Everything worked. Bed a touch hard for my tastes, but not bad. Breakfast was good and reasonably priced. Good casual bar. I reserved 3 rooms for a family getaway. The others liked it too. Oh, good free parking and free internet. I've stayed in a... More

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Zephyrhills, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Beautiful hotel! Great service! The greeters were so sweet and informative about the town surrounding the hotel. Great location. It's right in town, but not right on the busy street. Easy walking distance from hotel to restaurants/shops, etc.

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Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We often stay at Hilton Garden Inn, and have never had a bad experience. It was a very busy weekend in Gatlinburg, but this hotel is set back off the main drag, so we didn't hear any noise from the main road. Plenty of parking. 2 minute walk to the main road with restaurants. Breakfast is nit included with the... More

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Niota, Tennessee
1 review
2 of 5 stars Reviewed 1 week ago

We chose this hotel due to the location and overall looks and name of it...We reserved our room early for our 1 year anniversary. Upon arrival we find out that there isnt any complimentary breakfast and if we want breakfast we will have to pay 15.00 a day. I understand thats a good deal on breakfast but for the prices... More

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Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Jackie S, thank you for choosing to stay with us during your most recent trip to Gatlinburg. I'm very sorry that you experienced an issue with your form of payment when staying with us. I know that you spoke with our General Manager who worked very diligently with your financial institution to resolve that issue. I am a little... More

Murfreesboro, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was our first family trip to the area and we needed some help with what to do in the 2 days of our trip. Amanda at the front desk was wonderful, she gave us great options and directions to GREAT eatery The Pancake Pantry. We will stay here again!!

Review collected in partnership with Hilton Garden Inn

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Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello Fidella A, thank you for choosing to stay with us and taking the time to review your stay. I'm so thrilled that you had such a great time with us. The goal of our staff is to assist in making your vacation experience the best it can be and I know that Amanda will be very happy to see... More

Chicago
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are wanting to stay on the Gatlinburg parkway this hotel is for you. It is located on River road and is just a short walk to the main drag. It is located closer to the end where Calhoun's restaurant is located. You do have to walk through the Hilton Garden Inn and Hampton Inn parking lot to get... More

Was this review helpful? Yes 1
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

JoesWillTravel, thank you for your most recent stay and taking the time to post your review. I'm glad to see that you had such a great time with us and that you would "definitely return". That is exactly what we want you to leave feeling and then feeling like you can't wait to come back! Our staff prides themselves in... More

Dayton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Wife and I have stayed at this hotel several times and it has always been GREAT!! From the asst. Mgr. Eric to the staff at the front desk down to Drew in housekeeping everyone is so helpful. The breakfast buffet is very good and look forward to it each time we go.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review

Hello James W, thank you for choosing to stay with us. I'm so glad to see that you had a great time with us and that you found our staff very helpful. I know I can speak for Drew as well when I say, we appreciate you thinking enough about us to mention our names in your review. We truly... More

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Hotel Summarization (Beta)

What travelers say

  • Hot tub(23)
  • Very clean(21)
  • Indoor pool(17)
  • Main strip(9)
  • Great location(7)
  • Fire pits(7)
  • Friendly and helpful(5)
  • River road(5)
  • King bed(4)
  • Breakfast buffet(3)

Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#6 Family Hotel in Gatlinburg
#7 Romantic Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg
Hilton Garden Inn Gatlinburg Downtown Hotel
Hilton Garden Inn Gatlinburg

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