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All 86 Gatlinburg hotels

Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection

3.0 of 5 Resort   |   110 Mountain Loft Drive, Gatlinburg, TN 37738 (Formerly MountainLoft Resort)
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Ranked #40 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 3 weeks ago
Robert B Tennessee, United States
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282 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Poor lighting, outdated, needs work! The shower was not good, the lighting was awful, the pool areas need work. The hot tub is outside and it snowed while here, so no hot tub! I would not recommend this place.

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Tennessee, United States
Senior Contributor
45 reviews 45 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed only one night in a 2-bedroom duplex style cabin. Not as remote or secluded as most cabins since this is a hotel and timeshare development, but views were of woods mostly and not other structures. Accommodations were very clean and well appointed, unit included a washer and dryer and a separate living room with full kitchen including stocked... More

Was this review helpful? Yes 1
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello Robert B, Thank you for sharing your experience at MountainLoft. We are delighted to hear that you were able to enjoy a peaceful one-night getaway. We appreciate your comments regarding the resort settings and accommodations. We hope to welcome you back very soon and share happiness on your next visit. More

Houston, Texas
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is my third visit to Gatlinburg and my first stay at this resort. Front office staff was very professional and helpful at check in and throughout our stay. We noticed a lot of construction and remodeling going in around the grounds and units. Nice mountain views and an overall beautiful location. The only negative thing I have to say... More

Was this review helpful? Yes 4
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello BadAzzVette, We appreciate you taking the time to share your expereince at MountainLoft Resort. We are happy to hear that you enjoyed your stay. We are glad you were impressed with our accommodations,amenities, and welcoming staff. We hope you will consider returning to visit us soon! More

Florence, Alabama
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 12, 2014 via mobile

Room was dated but ok since the mountains give that kind of "rustic" outdoors feeling. Good location to everything. We found a mouse had gotten into a box of honey buns and left a few "surprises". The next night they got into the bread.

Was this review helpful? Yes 3
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello leilaphillips, Thank you for taking the time to review your stay at MountainLoft Resort. We are happy you were pleased with your overall accommodations. However, we regret to learn of the mice in your room. We would like to further discuss this particular concern. Please contact us at info@bluegreenvacations.com. Thank you again for your feedback More

Hagerstown, Maryland
Contributor
12 reviews 12 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed February 20, 2014

My wife and I just returned home from Mountain Loft and we have quite a bit on our minds. First, we are not very picky about anything in life but we were mortified with our experience with this place. We requested a smoke-free room and the first thing we smelled was very recently smoked cigarettes ALL OVER our room. We... More

Was this review helpful? Yes 11
Florence, South Carolina
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 17, 2014

We are Bluegreen owners and planned a trip to the Mountain Loft Resort. After booking the trip, I got on Trip Advisor and read horrible reviews. I braced myself for the trip and planned for the worst (even told the friends we brought that I didn't think it would be nice). Luckily, the reviews were wrong for us. The club... More

Was this review helpful? Yes 7
Billie C, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Thank you for your review. We appreciate the time you took to provide feeedback and that we met your expectations. We are an older resort but I am sure you noticed alot of renovations taking place. We hope you visit us again at MountainLoft. Thank you More

Georgia
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 10, 2014

I've been a owner with bluegreen resorts for fifteen years. This location has not changed since the day we first purchased a timeshare here. The tables have NO finish left, chairs are broken, beds worn out. You FALL into the couches and need a pull to get up! The kitchen and bath floors have STICK down fake tiles that you... More

Was this review helpful? Yes 9
Billie C, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Thank you for your review, Mountainloft is currently under major exterior renovations with interior renovations to follow. We appreciate your ownership with Bluegreen an apologize that your unit was not to your expectations. In the coming months/year there will be alot of changes and hopefully you will once again give MountainLoft a try and we can meet or exceed your... More

tn
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 29, 2014

We stayed in a deluxe and it was not very well decorated. Well it was not that it was just old and worn out. the girls at the front said that they were redoing the units but all I see is the outside being worked on (in winter?) why not do the inside and get it taken care of. but... More

Was this review helpful? Yes 6
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello tngirl42, Thank you for reviewing your stay at MountainLoft Resort. We are committed to the highest standards of quality and cleanliness. We regret to learn this was not in line with your experience. We would appreciate the opportunity to discuss this at your convenience. Please contact us at info@bluegreenvacations.com. Thank you again for your feedback. More

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 29, 2014

They called it a deluxe one bedroom and they said it was their best unit. The unit has a big flat TV hanging over the non-functioning fireplace. The dishwasher runs but doesn't wash dishes so be prepared to hand wash all the dishes before you use them to get the last occupant's dried food off of them.They do give you... More

Was this review helpful? Yes 6
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello Bludash, We regret to learn your stay at MountainLoft Resort did not leave you with a more favorable impression. We strive to provide all guests with exceptional accommodations. We would like to learn more about your particular experience. We welcome you to contact us at info@bluegreenvacations.com if you would like to discuss further. Thank you for your feedback. More

Savannah, Georgia, United States
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 28, 2014

I recently stayed here with my family. It is a great location but the place needs some help. Our fridge didn't work hardly. Your drinks would have been better off outside. The faucets leak. If the adjoining rental was in the shower or doing laundry you couldn't because of the water pressure. The timer didn't work on the fire place..... More

Was this review helpful? Yes 3
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello Bryan A, At MountainLoft Resort, we are committed to the highest standards of quality and cleanliness. We regret to learn this was not in line with your experience. We invite you to contact us at info@bluegreenvacations.com if you would like to discuss further. Thank you for your feedback. More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(8)
  • Pigeon Forge(7)
  • Mountain Loft(7)
  • Outdoor pool(4)
  • Bedroom unit(3)

Additional Information about Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection

Address: 110 Mountain Loft Drive, Gatlinburg, TN 37738 (Formerly MountainLoft Resort)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Gatlinburg
#40 Top resorts Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection 3*
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Also Known As:
Mountainloft Hotel
Mountainloft Resort Gatlinburg
Mountainloft Hotel Gatlinburg
Mountain Loft Resort
Mountain Loft Resort Gatlinburg Tn
Mountainloft Resort
Mountainloft
Mountain Loft Resort Gatlinburg

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