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All 86 Gatlinburg hotels

Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection

3.0 of 5 Resort   |   110 Mountain Loft Drive, Gatlinburg, TN 37738 (Formerly MountainLoft Resort)
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60%
Ranked #49 of 86 hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 1 week ago
KatieKitty619 Harrisburg, North Carolina
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311 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Harrisburg, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We are Bluegreen owners and we stayed here for the first time for a short weekend. We stayed in a 1 bedroom deluxe room which was more than ample for just the two of us. I think it would have been just fine if we had brought our children (teens) since they could have shared the pullout. The room was... More

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Winnabow
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We booked this and thought we would be able to look out the window and see mountains...not at all! The room smelled horrible like trash and urine when we walked in. It was a one bedroom and I was not able to put my 7 month on the floor it was so nasty your socks would turn black. The couches... More

Was this review helpful? Yes 1
Tuscaloosa, Alabama
Top Contributor
77 reviews 77 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed in a 1 bedroom cabin/chalet-- it had been updated and is pretty nice. The bed was comfortable and everything worked well. A very big negative is we checked in on Friday at 4:00 PM and on Saturday 4:00 PM we still do not have hand/bath soap, dishwasher soap, washer soap, hand towels, shampoo-- and this is after we... More

Was this review helpful? Yes 3
Peotone, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been Bluegreen owners for over 6 years. This was our first time at this resort, and have been to three other BG properties, and have been very happy. We rented a CHALET. The room was clean, and when we didn't have a blow dryer, they promptly dropped one off. We were thinking of renting a townhouse, thinking they... More

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Shelby, Alabama
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this resort. We booked through Priceline and the front desk had no knowledge of our confirmation. The front desk staff need more training. Luckily, Allison came out and helped get our reservation settled. We were placed in a king one bedroom. Arrival at the room was disappointing. The room was in what seemed to be... More

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East Ridge, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My mother & I have been owners at BLUEGREEN for over 15 years. Recently My family & I stayed at the property. When we got to our room it was in the "dungeon." We were on the bottom floor which was facing a retaining wall & was all moldy & damp. Our "view" from our balcony was some sort of... More

Was this review helpful? Yes 4
Kendall, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This was supposed to be my celebration of my 60th birthday. I had reservations for my family to stay in a Villa that accommodated 8 to 10 people. we had booked early almost 6 months in advance. When we got there after driving more than 15 hours. We found out our accommodations were all wrong. We never got what was... More

Was this review helpful? Yes 1
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello zitajones, Thank you for reviewing your stay at MountainLoft. We regret to learn we were unable to share happiness during your celebratory visit. We welcome you to contact us at info@bluegreenvacations.com so that we may review your experience and discuss further. Thank you for your feedback. More

Hampton, Virginia
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Positives first: Front desk staff helpful and courteous. Maintenance staff works extremely hard with room repairs, and the grounds are beautiful. The pool and picnic areas are clean. It is obvious on arrival that they had updated the exteriors. It looks nice. Interiors a little dated and worn, but not horribly so. Negatives: We did a family vacation and had... More

Was this review helpful? Yes 4
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello gigirl443, Thank you for reviewing your experience at MountainLoft. We appreciate your compliments regarding the Front Desk and Maintenance staff as we aim to share happiness with all owners and guests. We regret to learn of the aspects of your stay that did not meet your expectations. We invite you to contact us at info@bluegreenvacations.com if you wish to... More

somerset
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I want to start off by saying I am a bronze Bluegreen owner. I have mostly been pleased with the resorts we've stayed at as owners. I have even stayed at Mt. Loft on a previous trip and had a much better experience in an updated villa. This experience was a different story though. We booked both sides of a... More

Was this review helpful? Yes 1
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello amandamrtn, Thank you for sharing your experience at MountainLoft. We appreciate your feedback as a Bluegreen owner and regret to learn your stay did not meet your expectations. We invite you to contact us at info@bluegreenvacations.com so that we may discuss your experience further. Thank you again. More

Tallahassee, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2014

We fall in love with this town. The hotel was nice. We got 2 rooms village. The staff in the front desk should be replaced for nice people and smiling faces. They look like the supermarket staff with a few words in their mouth and tired of being there. We went to ask for help in our dates and nobody... More

Was this review helpful? Yes 1
BluegreenCares, Manager at Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection, responded to this review

Hello Dolores R, Thank you for taking the time to review your stay at MountainLoft. We are happy you were pleased with our accommodations and location. We are committed to providing helpful and friendly customer service. We regret to learn this was not in line with your experience. We would like to further discuss your concerns. Please contact us at... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(8)
  • Mountain Loft(6)
  • Pigeon Forge(4)

Additional Information about Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection

Address: 110 Mountain Loft Drive, Gatlinburg, TN 37738 (Formerly MountainLoft Resort)
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection 3*
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Also Known As:
Mountainloft Resort Gatlinburg
Mountainloft Hotel Gatlinburg
Mountain Loft Resort Gatlinburg Tn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Hotel Class
Number of rooms
104

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