We have stayed at this property twice before, but that was several years ago. The elevator button in the parking area is "jury rigged" with little to no instructions on its operation. Management put up security cameras (for what I dont know, the place looked like it has been vadalized and needs repairs,up-keep). They have a room cleaning problem. The... more

My husband and I decided to go to Gatlinburg on a whim for our anniversary (yeah, what were we thinking, right?) and found the Microtel to stay in. Perhaps we're used to travelling in third world countries, so our perspective is skewed, but it wasn't too bad. The front desk staff was so-so, the room was clean, but small, as... more

Run, don't walk from this place. We were given a key to a room with trash and an unmade bed. They did change our room, but at the desk was a line of guests with rooms that were not ready. As late as 6:30pm I heard people being turned away because they had no rooms ready. The hallways were hot... more

TERRIBLE HOTEL... we have stayed there 2 times before and it was good, but there is a new owner and we had no towels or toilet paper, we told housekeeping, but they acted like they couldn't speak english. the hallway and lobby was so hot that you were roasting by the time you got to your room. the room was... more

this was a dirty place. i got a coupon from roomsaver.com and it was great. microtel honored the coupon and even gave us the coupon rate for sat. when we arrived the lobby area was dirty and unkept, the room was worse. the room was so tiny we could hardly move, there were cob webs in the corner. the sheets... more