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Cabins USA Gatlinburg

510 Ski Mountain Rd, Suite 6, Gatlinburg, TN 37738
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Cabins USA Gatlinburg
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85 reviews from our community

    Trip type
Traveler rating
    16
    11
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    11
    37
Date Rating
Johnson City, Tennessee
1 review
1 of 5 stars Reviewed June 13, 2013 NEW

Do NOT waste your $$$ renting from Cabins USA! We had many complaints: (and when we called to complain about the experience, the woman said we had to speak to a manager, and the "manager" has never returned our calls) We stayed in "Bear Kisses": The "cabin" was poorly stocked in the kitchen (basics like a can opener, spatulas, and... More

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Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 17, 2013

Thank you very much for your review. We take our customer reviews very seriously and always rectify any issues they have. Bear Kisses is an older vacation home in Gatlinburg but has always been rated as very clean and very comfortable by our guests. If you gave us another chance you would see our properties represent the safest, cleanest, and... More

Saint Louis, Missouri
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 10, 2013

After driving for almost 9 hours in the rain we arrived at our cabin, COZY COVE. The cabin is much smaller than the pictures make it look, there are not many lights in the cabin, the air conditioner does not work very well and it definitely does not sleep 5 as the website states. It has two bedrooms with full... More

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See 2 more reviews by Theresa M for Gatlinburg
Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 18, 2013

Thank you for your review Theresa! Cabins USA takes our customer reviews very seriously and as a result has removed Cozy Cove from our program. We worked very close with the owner of the chalet and he has agreed to make the necessary repairs to the property over the summer. Once the repairs and remodeling has been completed we will... More

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed May 13, 2013

Booked for a two night stay for our 1 year anniversary. Stayed at the Cozy Cove. I looked at the pictures online and thought it would be nice. Paid almost $400, but didn't get 400 bucks worth. When we first arrived we noticed a TERRIBLE mold smell and we noticed the bottom of the wall boards around the bathroom we... More

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Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 6, 2013

Thank you for your review! Cabins USA takes our customer's comments very seriously and always takes action to rectify any issues they may have. Every cabin is thoroughly inspected, cleaned, and maintained between each and every reservation. If you give us another chance we will show you any issues you may have had were isolated and by no means a... More

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Williamsport, Maryland
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 6, 2013

The place is not maintained! Very dirty! When we we arrived there was water spraying in the walls the floors were soaked! They did come and fix the pipe but left a the place wet. They did nothing to try to dry the walls or floor not even a fan. They just left the open hole in the wall. We... More

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See 6 more reviews by Robyn M for Gatlinburg
Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 6, 2013

Thank you for your review Robyn. Anything less than a perfect vacation with Cabins USA is unacceptable for us. We continue to strive to have the safest, cleanest and most comfortable cabins in the Smokies; as well as our staff is very professional, well trained and detailed oriented. If this cabin was anything short of that, I apologize. If you... More

Mt. Gilead, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 6, 2013

This was my first and last time to stay with Cabins USA Gatlinburg! We stayed in ENDLESS JOY. Was there April 1-5 2013! Got to cabin and inspected it as I was told to do by the staff and call them with any issues and they would be glad to take care of it. I called and told them tv... More

Was this review helpful? Yes 1
Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 6, 2013

Thank you for your review and criticism. I'm appalled your stay in "Endless Joy" was anything short of spectacular. We have several guests stay in this cabin every month and have not had such a negative response to this point. We thoroughly inspect, clean, and maintain all of our cabins and have one of the highest return customer rates in... More

Montgomery, Alabama
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 5, 2013

We booked this cabin through Cabins USA Gatlinburg. Not knowing what to expect, we travelled to the unknown. Upon arrival at check-in everything went great. Once we made it to the cabin and went inside, our only response was "WOW". It was emaculately clean and well maintained with all the amenities of a home away from home. Our stay was... More

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See 4 more reviews by 500Susan_B for Gatlinburg
Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 6, 2013

Thank you very much for your review! We appreciate your business and hope to have you back very soon. Cabins USA truly strives to put our customer's needs first. We thoroughly inspect and maintain all of our cabins and we are very happy your vacation went so well. Thanks again, and don't forget about your extra 5% off future stays... More

Middlesboro, Kentucky
1 review
5 of 5 stars Reviewed March 20, 2013

The cabin was very nice, great view, comfortable furniture and bed, and the view was great. The cleaning crew left an envelope for a tip, which we did not leave one, simply because the toilet had obviously not been cleaned. It looked clean but still smelled of urine. BIG NO-NO, GUYS...for obvious reasons. That was the only big problem encountered.... More

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Cabins-USA-PF, Manager at Cabins USA Gatlinburg, responded to this review
June 6, 2013

Thank you for your review Nancy. This cabin is definitely one of my favorite in the area and I'm glad you had the opportunity to enjoy it. We are excited for you to return and know your next visit will be as marvelous as the first. When you are re-booking make sure we know you are a return guest and... More

1 review
1 of 5 stars Reviewed March 11, 2013

We stayed in mountain charm . This was are anniversary 19 yrs when we got to the cabin the upper bathroom was leaking down in the lower bathroom. This was about 7pm they sent out maintains turned off water he didn't fix it called a plumber he came out 3 hours later we had water and the tv didnt work... More

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Morganton, North Carolina
1 review
1 of 5 stars Reviewed March 8, 2013

We had our cabin booked for the Encore Clogging Convention..We got to the office to get the key and they had booked our cabin to someone else and my daughter was dancing in the Convention...They where the worst staff that I have ever had to deal with...They where no help at all with helping get somewhere else to stay.We had... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2013 via mobile

my family and i had the WORST experience ever with this cabin company. browsing the website, seemed like a awesome place! totally wrong! everything went wrong from the minute we walked in the door! to start fireplace was broken down stairs on main level and we called 5 times to set up to get it fixed so finally they just... More

Was this review helpful? Yes 2
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Additional Information about Cabins USA Gatlinburg

Also Known As:
Cabins Usa Gatlinburg Hotel
Cabins Usa Gatlinburg Hotel Gatlinburg
Address: 510 Ski Mountain Rd, Suite 6, Gatlinburg, TN 37738
Region: United States > Tennessee > Sevier County > Gatlinburg
Hotel Style:
Ranked #51 of 63 Specialty lodging in Gatlinburg
Price Range: $
Official Description (provided by the hotel):
Cabins USA Gatlinburg offers cabin and chalet rentals in Gatlinburg, TN, next to the Great Smoky Mountains National Park. These chalets and cabins are a peaceful retreat from the hectic pace of everyday life. ... more   less 

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