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Chalet Village

Certificate of Excellence
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1441 Wiley Oakley Drive, Gatlinburg, TN 37738
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Chalet Village
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434 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Chalet Village is a realty agent for vacation home rentals in the mountains above Gatlinburg. We chose a townhouse property on Ski View Drive that on clear days has excellent views to Gatlinburg over a thousand feet below. The property was complete with two decks, an outdoor hot tub, indoor whirlpool tub, propane grill, gas fireplace, 3 HDTVs, pool table,... More 

Helpful?
Thank W S
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 10, 2015

I almost feel our rental, Nelia's Love Nest, is getting an artificially lower rating because of its management. The cabin itself is lovely and has a very nice setting but is smaller than it appears in pictures. Decor is nice and not hokey (not too much bear kitsch) but the TV's are straight out of the late 80's and desperately... More 

Helpful?
1 Thank HR M
chalet123, Manager at Chalet Village, responded to this review

Hello and Thank you So much for your review. I have noted all your concerns ans brought them to the attention of the Owner of the Cabin. I do agree that curtains are needed for the bedroom windows at least in the Winter Season. I do regret that we were not able to curtail the noise from the City and... More 

Thompson s Station, Tennessee
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 10, 2015

Location was super and view was outstanding. Wonderful furnishings and warm setting. Would highly recommend this property. Very well maintained and clean. Cottage Gardens is a small community of about 15 chalets. Pool was never crowded and the views were fantastic.

Helpful?
Thank Bruce H
Florida
1 review
4 of 5 stars Reviewed November 28, 2015

Recently spent a week in this cabin. The management company Chalet Village could not have been nicer or more helpful. We have been vacationing in the smokies for 22 years and have always stayed at a Chalet Village property. We enjoyed our stay in this cabin it was nice and roomy .The kids loved the air hockey. The view was... More 

Helpful?
Thank lovethemountains237
chalet123, General Manager at Chalet Village, responded to this review

Thank you for your review and for Choosing Chalet Village for your vacation! I have discussed your concerns regarding the chalet and the Owner has set aside time to make improvements very soon. We really appreciate your comments as they help with improving our Vacation rentals. Thank You Very Much, & Happy Holidays!! Kevin White (General Manager) More 

Indiana
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed November 11, 2015 via mobile

Our cabin was beautiful with great views. Well built cabin with a nice interior. But our experience was a nightmare, because of the Chalet Village maintenance, poor management and unbelievable rudeness of one large maintenance man. We called at 930am to see if our cabin could be ready early, by noon. A friendly sounding man said yes. We arrived, checked... More 

Helpful?
Thank bluehavenindiana
chalet123, Manager at Chalet Village, responded to this review

Hello, thank you for your review, wwe did make every effort to correct the issues reported. Our maintenance man corrected the tv and we had the driveway blown twice and the hot tub double checked by our hot tub technician. This time of year the leaves coming down for fall are very common as we are one of the areas... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed October 27, 2015

My husband and I stayed at the Jewel Of the Mountain this past wkend and it was amazing!! So beautiful and the staff were so helpful in helping us with our reservations. We will be returning in May!!!

Helpful?
Thank sherri f
Kentucky
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 21, 2015

When my family and I come to the mountains we always book through chalet village. The staff is very knowledgeable and helpful when booking a chalet. I haven't stayed in a chalet that I haven't enjoyed.

Helpful?
Thank Haley S
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 6, 2015

We had a very bad experience with another company and called this company at the recommendation of a condo in the area that was sold out. Barry was in the office and totally went out of his way to help us. He stayed late, helped us find just what we needed and gave us a gorgeous, clean place to stay... More 

Helpful?
1 Thank MMBN326
Big Rock, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 5, 2015

We have stayed in several different chalets and all have been really nice. The roads are a bit curvy but we love it. This morning we had a bear in our yard just walking around. We usually call and ask what is available and then view them online and pick the one we like the best for the price. All... More 

Helpful?
1 Thank Mcdaley
Memphis, Tennessee
1 review
5 of 5 stars Reviewed September 24, 2015 via mobile

Unbelievable! The pictures do not lie you have to see it to believe it. Me and my girlfriend went and stayed 4 days middle of September the weather was perfect the chalet was out of this world and the deck view will make you speechless..it's gotta intensely steep drive way to that made it more fun.. we are already planning... More 

Helpful?
Thank John A
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