If you are expecting the Ritz - Carlton go elsewhere. If you are looking for a great location, welcomming staff, and good service with reasonable prices this may be the place for you. Rooms are clean but yes could use a little updating, but with that said my family and I travel to Gatlinburg several times a year and this... More

First amenity listed is "wi-fi," however you better have a room close to the office to get that one. In the middle of the property I got absolutely no reception all week in my room. Had to trek to the office everyday to get my work done whilst on vacation. Another customer complained that another amenity listed was microwaves, but... More

Overall I did not expect a lot for the price we paid. After all that's kind of how we planned our trip because we did not intend to spend most of our time at the hotel. You could not ask for better location in the heart of Gatlinburg. All the amenities are right within a short walk. Even a Walgreens... More

Nothing like what we expected. What a filthy disgusting place. And they tried to send us to another hotel after we had reservations for months.

For the price, it's not a bad deal. We were allowed to check in early by one hour. Room was clean, but old and had been smoked in for decades before that became a no-no. Had a jacuzzi tub in Room 205 which was very nice. No microwave in room or lobby, but had a fridge. The only slight problem... More

It's an older property, but well maintained and clean! Those are important! Very good price! Could not have asked for a better location. It's essentually in the middle of everything in Gatlinburg. We parked once we arrived, and never had to drive again until when we left. In less than a quarter mile these were the things in walkin distance:... More

We've stayed at the Four Season's when it was the Ramada Inn (for about 5 years!). We initially came there because they were pet friendly, but continued because it's right on the Parkway in downtown Gatlinburg, within walking distance to EVERYTHING! They employees are super friendly and helpful. There's a beautiful indoor pool as well as an outdoor pool. There's... More

Needed a last minute room for new year's eve w/ a good location & that's exactly what we got. Right in the middle of town. Stayed in room 236 which was 2nd floor of last 2 story bldg in back. Hotel is pet & smoker friendly but we asked for a non-smoke/non-pet & were given such. Room was very clean... More