We arrived at what we thought was a pleasant hotel lobby, but the smell was sickening! The room was not clean - bathroom floor had trash - called housekeeping and they arrived with a small washcloth and simply picked up the trash - no sweeping or mopping of the dirty floor. Air conditioner was dusty and mildewed! Carpet was stained... more

I stayed 3 days because I had to since I accompanied my husband attending a conference. The TV only had 20 channels which was all news and sports. No addition of a DVD allowed and no pay per view movies. Maids did not speak english and could not understand needed towels since only one was provided. Breakfast buffet looked great... more

This place is AWESOME! Not only was it a great price, but the staff was wonderful and the amenities were fabulous! more

The Gatlinburg Lodge was nice overall. Our children really enjoyed the indoor pool. Room was nice. Hotel in a good location in Gatlinburg. more

After booking my stay at Glenstone, I read some mixed reviews online. This was my 3rd visit to Glenstone that has spanned from nearly 27 years from my 1st visit. This time the room was very spacious and clean. The facility met my every expectation, I knew it was not 1st class; but exactly what I wanted from an economical... more

We've stayed here several times. This used to be a fairly nice hotel, but it's gone downhill and really needs some work. The lobby is very beautiful, but the rooms are in need of refurb. Bathrooms in particular are rundown and outdated. Rooms are a nice size and include a dorm size fridge. Note that this hotel consists of two... more

At first I was really nervous about staying at this hotel from all the reviewsbefore but when we got there the lobby was nice the staff was wonderful the hotel was very clean. The room had a smell to it but I used some of my spray I brought just in case and then opened the window and the rest... more

The overall stay was nice but there are problems in Food service. We were there for Thanksgiving and made reservations for their Holiday Buffet. We were in the last seating and they actually had already run out of desserts and drinks. We had to beg for something to drink. We should have went to Wendy's or McDonalds for our Thanksgiving... more

The outside of the Hotel looks nice and well taking care of. The inside lobby was very nice as well. The elevator was a "cool feature". It was clear on the one side and you could see it in the lobby. It was very "noisy" and made you feel "uneasy" riding in it. Sounded like at any moment it was... more