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All 86 Gatlinburg hotels

Glenstone Lodge

3.0 of 5 Hotel   |   504 Historic Nature Trail, Gatlinburg, TN 37738
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Ranked #47 of 86 Hotels in Gatlinburg
A recent review
4 of 5 stars reviewed 5 days ago
Beth_Tristan Cincinnati, Ohio
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590 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here this past weekend for 1 night. We got a great deal on Travel Zoo. The hotel is outdated (you could tell it is outdated by looking at the pictures on their website, so you shouldn't be surprised by this), but it was clean so that wasn't a big deal for us. I wasn't expecting... More

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Grovetown, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Thank you Glenstone lodge for great family vacation. We were here for five days, and there were no problems of any kind. NO MOLD, GOOD WATER PRESSURE, CLEAN CARPET AND VERY CLEAN ROOMS. staff was very friendly and helpful. Housekeeping was available at 7 pm to deliver towels when we needed. Breakfast buffet was fabulous with great price and customer... More

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usa tn
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

traveled here just for a day getaway. This hotel was nice and a decent price. The staff was nice. Rooms were clean. And very nice indoor pool. Only thing I didnt like was the I stayed on the 5th floor with a balcony. The balcony is small so I didnt go out there much. Other than that is was good.

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

We found this hotel through groupon and were incredibly disappointed with our stay. Our first room had ants, bugs and sugar packets under the mattress with stained sheets on both beds. The carpet was in terrible condition with stains throughout. We were moved to a second room that was bearable but still unpleasant. The carpet was stained, the light fixture... More

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North Manchester, Indiana
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The Glenstone is a very old hotel. Staff seemed friendly enough. Two of the ice machines were out of service when we were there. The carpet in front of the elevator was loose. Housekeeping kept the room clean. The breakfast buffet was mediocre for the price. Fortunately, we are not the type to stay inside for long, so this hotel... More

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is the worst hotel I have stayed in. Bugs in bed and all front office staff could only say sorry Couldn't reach manager to file complaint. WILL NEVER STAY HERE AGAIN,AND WONT RECOMMEND TO ANYONE!

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Spring, Texas
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Glenstone Lodge – Don’t waste your money!! The bad and ugly: stained carpet, stained curtains, stained sheets, torn blanket, blow dryer only worked on the low setting, ice machine was out of service on two (of the four) floors, the elevator was out so we had to use the service elevator at the opposite end our room, area in front... More

Was this review helpful? Yes 5
Pierre B, Manager at Glenstone Lodge, responded to this review

Please accept our sincere apologizes for your disappointing accommodations that you had here during your recent visit. We have 7 ice machines here on our property and only one of them had issues during your stay and we have since taken care of this. The main front lobby elevator your spoke of is up and operational. We look forward to... More

North Carolina
Senior Contributor
22 reviews 22 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It's been 2 weeks since our family stayed here and they still remind me how disappointed they were at this hotel. At one point, my husband suggested we just eat the cost of this place and find another hotel. We usually look forward to returning to our hotels at the end of the day and relax by the pool but... More

Was this review helpful? Yes 2
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for choosing Glenstone Lodge and for taking the time to send your review concerning your stay. We do apologize that you weren't satisfied with your stay here and we wish you would have brought this to our attention during your stay so we could have made your stay comfortable. The next time you visit the area we hope... More

Dalton, Ga.
Top Contributor
181 reviews 181 reviews
31 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Found the Glenstone Lodge with no problems. We decided to stay here for a quick getaway for the weekend with our kids. We booked online with bookit.com and got an awesome rate! When we arrived on Friday night, 8/22 it was late around 9pm we had no problems checking in. I did ask to upgrade to a front balcony room... More

Was this review helpful? Yes
Pierre B, Manager at Glenstone Lodge, responded to this review

Thank you for your review of your recent stay here at Glenstone Lodge. We are pleased that you enjoyed our property while you were here visiting Gatlinburg. We have addressed your concerns concerning the water pressure to our maintenance department and they are looking into this situation. Once again thank you for your very good review of our Lodge and... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 17, 2014

Ok so the place is old...that's not a big deal to me. However, the lack of cleanliness is. There should be no reason for black mold in the grout of the shower or on the shower curtain. Why was there hair and dirt in the corner of the bathroom behind the door or toothpaste on the faucet? Disgusting. I even... More

Was this review helpful? Yes 3
Pierre B, Manager at Glenstone Lodge, responded to this review

We appreciate your review and we do apologize about your stay. Our housekeeping staff is here on site from 8am to 11pm to resolve any issues our guests may have. If you would need anything during your stay we will immediately take action to resolve to meet and exceed your expectations. We hope you consider us on your next visit... More

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What travelers say

  • Breakfast buffet(12)
  • Indoor pool(9)
  • Pool area(4)

Additional Information about Glenstone Lodge

Address: 504 Historic Nature Trail, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Glenstone Lodge 3*
Number of rooms: 216
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Also Known As:
Glenstone Hotel Gatlinburg

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