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Crystal Inn Brigham City

Certificate of Excellence
480 Westland Drive, I-15 Exit 364, Brigham City, UT 84302
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Crystal Inn Brigham City
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Ranked #2 of 5 Hotels in Brigham City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Karey C Whitecourt, Canada
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128 reviews from our community

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    42
    7
    5
    6
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50
39
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitecourt, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a very pleasant stay here, it was very clean and the lady at the front desk was incredibly friendly and helpful, it was very reasonably priced as well, I would defiantly stay here again, and our pets were welcome

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SF Bay Area, CA, USA
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

The room was good, but the problem was a bad a/c unit - it was pretty cold at night, I tried to turn the heater on and the room got instantaneously filled with an awful dusty smell. Clearly the unit was not maintained and cleaned for quite a while (or it may need to be replaced). We had to keep... More 

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crystalstar9, General Manager at Crystal Inn Brigham City, responded to this review

Thank you for your response. We appreciate you choosing us, as we know you have a choice in where you stay in Brigham City. We are sorry to hear about the dusty smell that you encountered with the A/C unit. The A/C units are inspected and serviced monthly, and in researching the records found that A/C was serviced the day... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Those with mobility issues should be aware there is no elevator. Our room was on the second floor and my wife and I are both disabled. Seeing that, hotel staff jumped in to carry our luggage and bags up and down the stairs. No request needed.

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Calgary
Top Contributor
52 reviews 52 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything worked well except I found hairs (not mine) in one of the beds. There were more than one hair and made me wonder. The breakfast was good and the staffs were very friendly. With the exception of finding hairs in one of our beds, the room appeared to be clean. The mattress was a touch soft for my taste.

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crystalstar9, General Manager at Crystal Inn Brigham City, responded to this review

We were so close. I appreciate your comments about our housekeeping. I will give them your comments and make sure we are more aware as we inspect the rooms. I hope that the next time you stay with us we earn a Perfect score. Regards, Tim Haderlie, General Manager Crystal Inn Hotel & Suites Brigham City More 

Twin Falls, Idaho
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Room was very nice, clean and quiet. Everything worked and there was plenty of space in the room. The property is located in a great location as well. Front desk employees were very friendly. The only co,plaint I had was breakfast. Very few options. However, even though I love breakfast, I would completely recommend this hotel because of the rooms... More 

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Top Contributor
63 reviews 63 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 28, 2015

My brother had recommended Crystal Inn to me because he had stayed a number of times and liked the amenities and the hot breakfast, so I thought I would try it, and my wife and I stayed the night in celebration of her birthday. She wanted to stay somewhere with a large, jetted tub, and Crystal Inn was the place.... More 

Was this review helpful? Yes 1
crystalstar9, General Manager at Crystal Inn Brigham City, responded to this review

Thank you for your review. I appreciate the comments about our staff and amenities. I apologize for your experience with our beds. I hope you will give us a chance again in the future. When you check in, let our staff know you are interested in softer beds. We can arrange for you to "feel" the bed before you check... More 

Eugene, Oregon
Top Contributor
56 reviews 56 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 13, 2015

Just passing through and made this my evening rest stop. After 12 hours of driving I was easy to please, but it was nice that check in was a breeze and the bed was comfortable for the few minutes I could remember before a fell asleep. The breakfast was pretty standard, but some of the selections were not available at... More 

Was this review helpful? Yes 1
crystalstar9, Guest Relations Manager at Crystal Inn Brigham City, responded to this review

Thanks so much for giving us feedback. We appreciate that you found us on our travels. I hope when you pass through Brigham City again, we will have another opportunity to delight you. Regards, Natalie Morgan Crystal Inn Hotel & Suites Brigham City More 

Cochrane, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

I am the Project Coordinator for a Canadian Technology company, most of our customers are in the US and we send large contingents of staff to carry out our project installations, these can extend over several weeks. Naturally we use a great many hotels all over the country, some are good, some not so good. For our latest project I... More 

Was this review helpful? Yes 1
SLC
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 5, 2015

This is not a top of the line hotel but you wouldn't know it! We took a trip up to Crystal Hot Springs and spent the night here. We have done this trip before but this time the clerk was so friendly and treated us like we were famous. She said she was "wondering when we were going to arrive"... More 

Was this review helpful? Yes 3
Sydney, Australia
Top Contributor
64 reviews 64 reviews
38 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed January 1, 2015

Stayed with wife and 2 children. Good size room and quiet location walk disance to Walmart which we needed to access. No charge for rollaway which was promptly delivered (making life easier for children who don't like to share a bed). Well kept and clean premises. ONly negative was mattress of our Q bed was not that comfortable although we... More 

Was this review helpful? Yes 1
crystalstar9, Guest Relations Manager at Crystal Inn Brigham City, responded to this review

Thank you for taking the time to give us feedback regarding your stay with your family. I apologize for your experience with our bed. We try our best to give all our guests a great nigh'ts sleep. I am glad to hear you liked our location and cleanliness. We try very hard to make sure we provide the best quality... More 

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