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Glacier Bay Lodge

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179 Barlett Cove, Gustavus, AK 99826
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Glacier Bay Lodge
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170 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jackson, New Jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Glacier Bay Lodge reminded me of a miniature Old Faithful Inn at Yellowstone. Lots of wood in the lobby along with a huge fireplace ( gas powered, however). Our cabin was roomy enough, but the mattress was a bit hilly. The food was good, but costly, as you might expect. We were there on August 21, and left the following... More 

Was this review helpful? Yes
Jeff B, Manager at Glacier Bay Lodge, responded to this review

Thank you for the positive review and we are happy to hear that you enjoyed your stay! We agree that being in the middle of the park, with the visitor center in the lobby, is a cool experience. For next year, we are getting new mattresses and upgrading the rooms. I hope you are able to make it back in... More 

Louisville
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

You will be met at the airport by the Lodge's bus, for the slow 25 minute drive. Here’s what else you need to know about staying at the Glacier Bay Lodge run by national park concessionaire Aramark: --There is absolutely no cell phone service. --Data service is weak and only in the lobby and only when not too many other... More 

Was this review helpful? Yes
Jeff B, Manager at Glacier Bay Lodge, responded to this review

Thank you for the informative review. Glacier Bay is very isolated and that is one of the great joys of being here and your information will help people coming here in the future. We are happy to hear that you enjoyed your stay. Jeff Bell General Manager More 

Sacramento
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This is in a glorious setting, on the water surrounded by rainforest, with well-marked hiking trails and easy access to kayaking and boat tours. Rooms are worn and dated and the beds definitely need replacing, but I gave this four stars because the lodge staff were all top notch, the food in the lodge restaurant was quite good and the... More 

Was this review helpful? Yes 1
Jeff B, Manager at Glacier Bay Lodge, responded to this review

We are happy to hear that you enjoyed the lodge and thank you for the kind words about our staff. We have a great team of hard-working, positive, friendly employees who have a passion for Alaska. We just signed a 10-year contract and will be making many improvements to the lodge over the next two years, including new mattresses, furniture... More 

Mukilteo, Washington
Level Contributor
165 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were going on a 6 day kayaking trip in Glacier Bay, leaving from Bartlett Cove. Needed a place to stay in Gustavus. This was a good choice. A bit pricey but clean and 10 minutes from the public boat dock. And the food was reasonable (a good thing as there are no other restaurant options). Make dining room reservations... More 

Was this review helpful? Yes 1
Jeff B, Manager at Glacier Bay Lodge, responded to this review

We are glad to hear that you had a great time at the lodge. I hope you had a great kayaking trip - 6 days is a great amount of time to see several areas of the park and get away from it all. Thank you for the review. Jeff Bell General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We've staying at GBL before and after an 8 - 10 day kayaking trip into the Bay in 2011, 2012, 2013, and this year (2015). Obviously, we love the Lodge, rustic quirks and all. As others have said, the staff are the star attraction. This year I noticed most of them wearing "Junior Ranger" badges, and they proudly shared their... More 

Was this review helpful? Yes
Jeff B, Manager at Glacier Bay Lodge, responded to this review

We are glad to hear that you came back to the lodge again for the 4th year! It is a special place and going on a kayaking trip in the bay is a wonderful experience. I agree that our staff is the star attraction - we have great employees here this year. We just signed a 10-year contract and will... More 

usa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Made two phone calls to make sure we were picked up on time after our flight from Juneau. Waited 20 minutes for our ride to their hotel and then a kind airport official helped us call them to see what was going on. They had not written it down !!! It's now an hour and still waiting !!! Good start.... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Level Contributor
161 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As with many National Park lodges, you are not paying for luxury - it's is location, location, location. There is a beautiful hiking trail right near lodge - Forest trail. Our room was musty, dark, and had outdated furniture. I guess it could've been worse. We were a little disappointed with the dining at the lodge as well. The food... More 

Was this review helpful? Yes
Jeff B, General Manager at Glacier Bay Lodge, responded to this review

Thank you for staying with us and writing a review. For next season, we have plans to update the rooms and lobby. It will make a huge difference in the experience! Being this remote, cell phones don't work and wifi is limited, as you mentioned, but we do have 3.5 million acres of wilderness to explore! It is a great... More 

Iowa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First, hats off to the staff - the Aramark kids, NPS staff, concessionaires staff. They are doing their best with what they have to work with. Stayed there 3 nights at the end of July - intermittent tepid water for showers. At one point there was no water coming thru the shower. Was told the maintenance guy was working to... More 

Was this review helpful? Yes
Jeff B, General Manager at Glacier Bay Lodge, responded to this review

First of all, thank you so much for the review and complimenting our staff. We have a great group of people who work very hard and are passionate about Alaska and guest service. During you stay we did have a major repair we had to do on the hot water unit and lost hot water for two days. Being this... More 

Albuquerque
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Pros: very friendly staff and onsite park rangers, beautiful location!. Cons: no hot water, overpriced restaurant for only mediocre food, laundry mostly out of order, dark rooms wth uncomfortable beds. Seriously? Stay in Gustavus or stay just 1 night before the Glacier Bay Boat Tour which was worth it!

Was this review helpful? Yes
Jeff B, General Manager at Glacier Bay Lodge, responded to this review

We are happy to hear that you had excellent service from our staff, but disappointed to hear about the problems you encountered. We have resolved the hot water issue and we are planning some major upgrades for next season. If you come to Glacier Bay again I think you will see a huge improvement. Thank you for the review. Jeff... More 

swindon
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This lodge is in a good position to explore glacier bay, food choice was great and expensive lodge was clean and tidy rooms were ok. Couldn't see much of the bay from our rooms because to many trees in the way. The staff was ok . Not to far from airport free shuttle service. Free wi fi to

Was this review helpful? Yes
Jeff B, General Manager at Glacier Bay Lodge, responded to this review

Thank you for the review and we are glad to hear that you had a great time. Since you stayed, many trees have been cleared and the views are much better. Hopefully we will see you again someday. Jeff Bell General Manager More 

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