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Marriott New York at the Brooklyn Bridge

3.5 of 5 333 Adams Street, Brooklyn, NY 11201
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Marriott New York at the Brooklyn Bridge
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Marriott New York at the Brooklyn Bridge
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1,193 reviews from our community

Traveler rating
    580
    412
    131
    44
    26
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298
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 6 days ago NEW

Was in town on business for 2 weeks so my hotel room was basically my home. The two housekeepers Carmen A. and Carmela were absolutely amazing. They paid attention to all the little details that made a difference. I don't usually tip my housekeepers because they don't usually do a great job but these two women are outstanding so I... More 

Was this review helpful? Yes
SIMarriott, General Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Good day and thank you for sharing your feedback here on TripAdvisor. It isn’t often that the associates behind the scenes get recognized which making your comment even more special. Our service training is designed to deliver genuine hospitality to every guest and I know your appreciation of Carmen & Carmela will truly brighten their day and let us all... More 

Milwaukee
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I had reservations to stay here for a conference that was in the same building. I arrived at midnight, and was told that I did not have a reservation. I gave them my confirmation number (which they first told me was invalid - it wasn't). Once my reservation was found, the front desk told me said it had been canceled,... More 

Was this review helpful? Yes 1
BrooklynMarriott, Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Hello, Thank you very much for providing feedback and please accept our apologies for this very unfortunate situation. I can completely understand your frustration and if possible, I would like to speak with you at your earliest convenience. My contact information is below and I look forward to speaking with you. Sincerely, John McPartlan Director of Operations 718 222 6502... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Brooklyn Bridge - Marriott is under going renovations but the staff is still the same. That is to say without a doubt they exceed expectations daily. The level of customer service starts at the top with the general manager who is always available to address any concerns about the quality of your stay. The front desk is staffed by... More 

Was this review helpful? Yes 1
SIMarriott, General Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Thank you for your comments - I greatly appreciate you adding your experience here on TripAdvisor. The staff here at the Brooklyn Marriott will be delighted to read about your stay as well and how we made such a "difference." I hope you will be returning soon and have a chance to experience our renovated restaurant and lounge. Our new... More 

Sydney, Australia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Very comfortable hotel. It's well located, right between two subway stations. Beds are great, television has an impressive range of choice. The service at the front desk was memorable, Melissa was very nice and Max went above and beyond to ensure that I was satisfied with my room. Great smile too. The only reason this doesn't get all 5 stars... More 

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a large property but never seems too crowded. The rooms are very comfortable as are the beds and because it is not in Manhattan, the rooms are a decent size too! Staff are friendly and helpful. I have only eaten breakfast in the hotel and although choice of food is limited, what they do have is high quality... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

As mentioned I am particularly impressed with the level of service I received at the restaurant. The servers name was Kahlil. I informed him I had an allergy to gluten and he personally got the chef, Julette To talk with me. Not only did julette provide me with an outstanding meal, but she also provided me some literature on gluten-free... More 

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SIMarriott, General Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Thank you for taking the time to post your comment. All of us here at the Brooklyn Marriott are fans of TripAdvisor and a posting recognizing our staff and the positive experience truly means a great deal to all of us. We look forward to your return and hope you will share the experience you receive in our soon to... More 

Silver Spring, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We come to NY several times a year and my husband and have always stayed at our all-time favorite hotel in NYC Brooklyn Bridge Marriot. I have many family members who lives in NY/ Brooklyn area but we always chose to stay at this particular hotel. Our last visit on February 7-8, 2015 was Amazing as always. There's some construction... More 

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stay here due to its location and our desire to be in Brooklyn. We have stayed here five or six times and though the staff is typically very friendly and wanting to be helpful, the stay is usually somehow disappointing. In particular, I get a more expensive, larger room, hoping to be on the outside with a street view,... More 

Was this review helpful? Yes 1
megm71, Front Office Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Dear Guest, Thank you for your feedback. Please accept our sincerest apology for this unfortunate and isolated incident. We value our most loyal guests and apologize that we did not meet your expectations. I hope to get the opportunity to discuss this with you further. I may be reached at 718 222 6568. I look forward to hearing from you.... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this location because it was convenient. Location wise it is considered Dumbo, but very near Brooklyn Heights. The hotel lobby is currently being remodeled and is a bit inconvenient, but manageable. I have food allergies and requested a microwave in the room which they provided with no problem. However the refrigerator did not work, but they promptly brought... More 

Was this review helpful? Yes
megm71, Front Office Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Dear Guest, Thank you for staying with us and sharing feedback from your stay. We're very excited for our renovation and we appreciate your understanding during this transformation. We also appreciate your kind comments about Max and our staff. We strive for guest satisfaction and am happy to hear that our staff met your expectations. I do apologize for the... More 

Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel is under renovation which is great when its done but a headache while its going on. The location is great and the rooms are standard Marriott rooms no problem. I travel often enough for business and I see good workers at valet working with guests arriving and departing and then those working here. The first day I arrived... More 

Was this review helpful? Yes
BrooklynMarriott, Manager at Marriott New York at the Brooklyn Bridge, responded to this review

Hello, Thank you for staying with us and sharing feedback from your stay. We're very excited for our renovation and we appreciate your understanding during this transformation. Please accept our apologies for the service concerns you experienced as our goal is to always exceed our guest expectations. I'll be sure to share the feedback with the staff so we can... More 

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Additional Information about Marriott New York at the Brooklyn Bridge

Address: 333 Adams Street, Brooklyn, NY 11201
Location: United States > New York > Brooklyn
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott New York at the Brooklyn Bridge 3.5*
Number of rooms: 376
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Also Known As:
Marriott New York At The Brooklyn Bridge Hotel Brooklyn
New York City Marriott
Marriott Brooklyn Bridge
Brooklyn Marriott
Hotel Style:
#8 Business Hotel in Brooklyn
#9 Romantic Hotel in Brooklyn
#9 Family Hotel in Brooklyn

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