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Holiday Inn Express Brooklyn

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625 Union Street, Brooklyn, NY 11215
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1 room 1 guest
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Holiday Inn Express Brooklyn
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167 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • All months
    (167)
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    (46)
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Hamilton, ON
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for two nights as we were going to the Barclays Center for 2 events in a row with my wife and kids (8 & 13). Price was ok and the proximity to the arena was good. Subway station is one block away. You can walk a few blocks in any direction and find lots of places to eat.... More 

Was this review helpful? Yes
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your review. It is our goal to consistently provide superior service and know how we are doing and how we can better meet your needs. We regret that your stay was negatively impacted, your comments are very important to us Please do not hesitate to contact The Front Office Manager directly and I will be more than... More 

Sublimity
Level Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff here is very good and went out of their way to be helpful. The room was small but well appointed and very comfortable. Breakfast was very good a lot of variety, fresh fruit, and really fresh pastry. The only draw back , our room was right next to the ice machine. It was very loud when patron got... More 

Was this review helpful? Yes
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your kind words on your recent stay with us. I am so happy you enjoyed your trip into our great city and most importantly the accommodations we offered were up to your expectations. I do hope you will return to stay with us again at some future date when you can be assured of our very best... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed there with my wife and it was neither bad nor good.. However it has good price for it's location. Close to metro station and if you are good at walking possible to reach Brooklyn bridge on food..😀

Was this review helpful? Yes
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your kind words on your recent stay with us. I am so happy you enjoyed your trip into our great city and most importantly the accommodations we offered were up to your expectationsRest assured that your comments will be looked into and we will take actions accordingly. I do hope you will return to stay with us... More 

London, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked five family rooms and got four plus two singles due to some mix up. They rectified the problem a day later. Good bits: It is typical budget hotel. Staff were polite and helpful. Rooms were clean and quite large. Air conditioning was capable of freezing you if you set the thermostat too low. Many rooms had fridge and... More 

Was this review helpful? Yes
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

First and foremost I would like to thank you for taking the time to share your experience with us. I would like to sincerely apologize for any inconveniences you might have encountered. We absolutely pride ourselves in delivering the best service possible and maintain our rooms in the best conditions for our guests. I am sorry we failed to meet... More 

Brooklyn, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel. My elderly mother who has recently had a stroke has her purse stolen from the room by a member of the staff WHILE SHE's IN THE ROOM the front desks reaction that they were busy. This is indeed what happened. No emergency procedures. No assistance. When we asked for a manager we were told there was... More 

Was this review helpful? Yes 3
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

On behalf of our entire team I would like to apologize for your less than pleasant experience during your stay with us. We hold ourselves to very high service standards and we are very disappointed to read your comments and we are sorry. I can assure you that your comments were carefully reviewed and addressed by our team and necessary... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 24, 2015

Great value for what you get. Service wasn't anything to write home about but I have pretty high expectations. They held our luggage while we explored the city. They promised to call once the room was available but we never received a call even 2 hours after we were promised check in. When we arrived they said the room was... More 

Was this review helpful? Yes 2
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for your inconvenience during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Please do not hesitate to contact The Front Office Manager directly and I will be... More 

Albany, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2015

While on my first business trip, I had the pleasure of spending three nights at the Holiday Inn Express in Brooklyn. Being my first trip, I forgot to pack a few things. When I spoke with the girl at the front desk, Shakira, I was relieved to know that she was quickly able to get the items that I needed.... More 

Was this review helpful? Yes 1
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Greetings from Brooklyn, Thank you for your kind review, I am glad we were able to meet your expectations. We look forward to your return to the big apple! Warmest Regards, Niomee Mark-Baptiste More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2015

Very nice here. Stay was comfortable,clean and friendly. We came here to see the Kevin hart show. Staff was great. They showed us how to travel the easiest and the least expensive........ Happy we stayed here

Was this review helpful? Yes 2
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Greetings from Brooklyn, Thank you for your kind review, I am glad we were able to meet your expectations. We look forward to your return to Brooklyn. Warmest Regards, Niomee Mark-Baptiste More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 9, 2015

I am a platinum member with the IHG group and spend approximately 120 nights a year in IHG hotels. Used points and cash to reserve a room for vacation in NYC area, reservation #60365061. Checked in the hotel and got room assignment. Went to 8th floor and it immediately dropped 1 floor, then a rapid decent for another three. Finally... More 

Was this review helpful? Yes 3
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for your inconvenience during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Please do not hesitate to contact The Front Office Manager directly and I will be... More 

Osaka Prefecture, Japan
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 8, 2015

This hotel has great customer service. The free breakfast is just average with muffins, donuts, eggs, bacon, sausages, bagels.... The eggs can be a bit rubbery at times. The location is wonderful because it is located near the subway, Park Slope (dining and light shopping and Atlantic Avenue where the Barclay Center and a shopping center is located and by... More 

Was this review helpful? Yes
Brandon W, Front Office Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to share your thoughts regarding your stay at our hotel. Providing excellent customer service and comfortable accommodations are the things we pride ourselves. However, it is regrettable that you were inconvenienced during your stay. Please know that this is not reflective of our daily high standards. I have forwarded your concerns to the hotel... More 

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