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All 51 Brooklyn hotels

Holiday Inn Express Brooklyn

2.5 of 5 Hotel   |   625 Union Street, Brooklyn, NY 11215
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Ranked #22 of 51 Hotels in Brooklyn
A recent review
5 of 5 stars reviewed 2 weeks ago
Virginia S Philadelphia, PA
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68 reviews from our community

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    10
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mountain View,
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I made a reservation at the Holiday Inn Express NY-Brooklyn and unfortunately had a very bad experience, probably the worst with a hotel I had in years. As an IHG platinum member (for many years) I often stay in properties around NYC and decided to check this property. When I arrived around 3am in the morning, just off a flight... More

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Brandon W, General Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to review your most recent experience. It is never our intention to relocate a guest to another hotel, regardless of time. We hope that this won't hinder your opinion of the brand. More

Philadelphia, PA
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we recently had many family staying in brooklyn for a locl wedding. This hotel was great helping us in every way. We even hung out at the balcony breakfast/community room late one night catching every one in our party as they came into the lobby below! Staff was wonderful, rooms small but very comfortable, great sheets, great water pressure, even... More

Was this review helpful? Yes 1
Brandon W, General Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to review our property. It always touches us to know that we helped enhance a guest's experience. We are dedicated to creating a memorable experience for every guest, every stay. The next time that you stay with us will be even better. More

Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Honestly, this was the worst experience I've had at a hotel in a long time. Let me list the issues, starting with the small and building to the horrible: - The elevator (there is just one) has about the slowest service, ever. It was not uncommon for us to wait 10-15 minutes (really!) for it to come to the lobby.... More

Was this review helpful? Yes 3
Brandon W, General Manager at Holiday Inn Express Brooklyn, responded to this review

We are terribly sorry that your experience didn't live up to expectation. Your stay was nowhere near indicative of the type of service that we normally provide. It is our goal to always provide a phenomenal stay for each and every guest that stays with us. We hope that you give us another opportunity to WOW you! More

San Diego, California, Usa
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

hotel staff very helpful//hotel clean and roomy//I booked with the hotel so no middle man//walking to many restaurants and coffee houses in Brooklyn//many metro stops to the city//I used my points for credit for a night//try not to book a holiday//more expensive/I went on memorial day//about 2 years ago I was at butler st. holiday in//kind of a nightmare//smellyroom next... More

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Richmond, Virginia
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Henry (front desk) went all out to be friendly, courteous, and welcoming to this hotel. The elevators will have you tearing your hair out, and there is only one. The room is very standard HIX, but comfortable nonetheless. (Very) small in terms of square footage, so don't bring the kitchen sink. Pillows and bed slept great, plenty of counter space... More

Was this review helpful? Yes 1
Puerto Rico
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 7, 2014

All was good until we had to check out. We booked with Expedia and when we checked out we had an amount charged to my card, I asked what were the charges and they did not want to explain the charges because the rooms were booked with Expedia. I called back to ask about the charges and a lady said... More

Was this review helpful? Yes 1
Brandon W, Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to review our property. It is our goal to provide a phenomenal experience for every guest during every stay. We understand that you didn't get the support that you were hopeful for and that will be addressed. As per our other surveys, you can see that the service you received is not indicative of... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 6, 2014

We stayed in the Holiday inn express for 3 days and it was very nice. You can't expect, that the ambience and the breakfast is as good as the 5 stars hotels in Manhattan, but for that you have to pay much more. The hotel is great for a short stay, the breakfast was good (I preferred the pancakes) and... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 5, 2014

This was the worst hotel I have ever been to (and I've been to other Holiday Inn franchises). Sticky carpet, clogged tub (that they only fixed after complaining twice), bathroom with an awful smell and floor that was never cleaned. Breakfast was included, but not worth the money.

Was this review helpful? Yes 1
Brandon W, Manager at Holiday Inn Express Brooklyn, responded to this review

Thank you for taking the time to review our property. It is very important for us to know that guests are saying about their stay, as this helps us to improve service. Your stay was was not indicative of the type of service that we normally provide and is evident by other reviews and we are terribly sorry for that.... More

Bogota, Colombia
Contributor
20 reviews 20 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 24, 2014

As much as I did not like this hotel, I can not give it a bad grade due the great staff it has. When we got there at 2:00am after the airline had lost part of our luggage, we arrived to find out that the elevator was not working, and our room was in the 7th floor. To compensate that,... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Brooklyn

Address: 625 Union Street, Brooklyn, NY 11215
Phone Number:
Location: United States > New York > Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Brooklyn 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Brooklyn Hotel Brooklyn
Brooklyn Holiday Inn Express
Holiday Inn Brooklyn
New York City Holiday Inn

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