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BEST WESTERN PLUS Arena Hotel

#12 of 52 Hotels in Brooklyn
Certificate of Excellence
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1324 Atlantic Avenue, Brooklyn, NY 11216
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BEST WESTERN PLUS Arena Hotel
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BEST WESTERN PLUS Arena Hotel
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326 reviews from our community

Traveler rating
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    44
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Arena Hotel
See the most recent reviews
Trumansburg, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 30, 2014

We have come to enjoy staying here. Rooms are very nice, breakfast is terrific. Streets and sidewalks in neighborhood have just been replaced and the walk from the Nostrand subway stop 2 blocks away is so easy. It seems a bit iffy at first, but the streets are always well populated and we have felt completely comfortable walking from the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hi Bethany M, Thank you so much for choosing to stay with Best Western PLUS Arena and taking the time out to provide your kind words! Amazing service is something we strive for and to know you enjoyed your stay and all we had to offer means so much to us. I hope we can welcome you back soon so... More 

Montevideo, Uruguay
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 24, 2014

Very good hotel, very clean, extremely clean hallways, carpets, toilets, breakfast room, bedroom, etc. CLEAN=100%, excellent price, free wifi, free computers to use, free breakfast (with a very good offering of food). Room very nice with TV 42", a nice toilet, good shower. The only bad thing is the neighborhood, not very nice. Walking distance to subway which is ok... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Pablo K, Thank you so much for taking the time to write a great review of your stay! Our hotel is small, but clean, comfortable, and efficient; which is what we hope our guests experience. I'm happy that the staff took good care of you. In regards to the area, we are located in a very industrialized up-and-coming area.... More 

Maryland, United States
1 review
4 of 5 stars Reviewed November 19, 2014

Clean, modern and conveniently located hotel. The staff is friendly, professional and helpful. All in all had a pleasant stay and the price was right. Bring your ear plugs though - as the elevated subway will rumble by every ten minutes at night! Nothing the hotel can do about that, so keep it in mind if you require a very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Sheila C, Thank you so much for your kind words about our property & staff. I'm so sorry that you found the subway station to be noisy. Most guests enjoy our proximity to the subway station and I'm sorry that was not the case for you. It was a pleasure having you and I hope we will see you... More 

Wilmette, United States
2 reviews
5 of 5 stars Reviewed November 18, 2014

This is a very clean, updated hotel with friendly, helpful staff. The hotel is located in an area that is kind of industrial without restaurants or stores nearby, but if you have a car you can easily drive to restaurants and stores. It's very reasonably priced with surprisingly large rooms, updated decor and located in Brooklyn and close to Brooklyn... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hi Cheryl S, Thank you so much for your review! We love hearing from our guests and we are pleased to hear you have enjoyed your stay with us. We welcome you back with open arms and hope to see you again real soon! All the best, Nicole McLean General Manager More 

Nashville, Tennessee
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 11, 2014

We found the hotel to be average but the personnel was outstanding. They made our stay very comfortable. The rooms were small but had everything we needed. We stayed in a front corner room but were not bothered by noise. The breakfast bar was well stocked and kept very clean. Location was close to subway.

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greetings Payde, I wanted to personally thank you for your stay with us. I was delighted to see your review and to see that you had an enjoyable visit. Our team at the hotel is dedicated to creating memories for each and every guest and its great that you got to be on the receiving end of their world-class service.... More 

1 review
5 of 5 stars Reviewed November 7, 2014

Ever since my first visit , I have been blessed with the pleasure of knowing a wonderful and genuine hostess. She is knowledgeable and always engaging. Shantile and Margaret are a dynamic duo and will always provide the best service possible.

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Jahme P! Thank you for taking the time to send us your feedback regarding your stay with us. It is nice to see that you enjoyed your visit and that our staff treated you with the service that you have come to expect while continuously staying at a hotel. We appreciate your returned visits so much. I will be... More 

1 review
5 of 5 stars Reviewed November 7, 2014

From the moment we stepped into the best Western service was impeccable! My husband and I were greeted by the front desk ladies immediately with a smile! Shantile was amazing in her ability to maintain professionalism while being personal and courteous to each guest, making it feel like home away from home! The hotel was clean and comfortable. Breakfast was... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greetings From Brooklyn, I wanted to thank you very much for your comments! They are very valuable to us and allow us the opportunity to improve in order to provide the best service possible on daily basis. Our main priority is always the customer's satisfaction. We are very pleased to know that our hotel exceeded your expectations. It would be... More 

Bradford, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 6, 2014 via mobile

My mum and I have just got back from this pleasant hotel in Brooklyn. The staff were both helpful and friendly and even let us have an extra hour after checkout with no cost. Our room had all the amenities that we needed, a good coffee machine, TV, ironing board, hairdryer and a huge bed. Breakfast was scrummy - self... More 

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Good Day Alexia C, "Lovely" is a word I love to hear. I would like to thank you for taking the time out to write such a great review. It is feedback like yours that motivates our team to reach such high guest satisfaction statistics. We all take pride and passion when it comes to providing guest service and I... More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 5, 2014

I went to Brooklyn to primarily attend the Brooklyn Tabernacle Church and needed an affordable, clean and quality hotel. This was the first time I had stayed at this particular hotel and it was a fantastic experience! The staff went above and beyond what is expected to make our stay a good experience. Shantiel, Vanetta and Excelina were exceptionally pleasant... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Bobby A, Thank you for taking the time out to share your comments. We know your time is valuable and we would like you to know that we do appreciate you writing this review for us. I am happy to hear Best Western PLUS Arena fit the right needs for your trip to Brooklyn. I must agree with you... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

If all the hotels in the Best Western chain in the USA are like this? You deserve to take over the world... This trip was the first time I had ever gone to America, and I had been looking forward to this for a very long time. From the moment I arrived the staff here were incredibly friendly and professional.... More 

Review collected in partnership with BudgetPlaces

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Leo S, We felt euphoric reading your comments. Your comments are the type of comments and feedback that we strive for when we accommodate each and every one of our guests. Thank you for acknowledging the attentiveness of our staff members and how kind you found our team to be. It was our pleasure to accommodate you and we... More 

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