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BEST WESTERN PLUS Arena Hotel

#12 of 53 Hotels in Brooklyn
Certificate of Excellence
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1324 Atlantic Avenue, Brooklyn, NY 11216
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BEST WESTERN PLUS Arena Hotel
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BEST WESTERN PLUS Arena Hotel
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331 reviews from our community

Traveler rating
    127
    137
    44
    10
    13
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Arena Hotel
See the most recent reviews
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Front Desk Staff is simply the best. Very Helpful and courteous.The Hotel is literally steps fron the Subway If you are not sure where you are relative to where you want to go - NO PROBLEM. They will get you there. If you want to meet a DIAMOND in the flesh, you have to meet Victoria at the Front... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Monserrat G! The Front Desk Was Simply The Best! Wow, that is definitely what we enjoy hearing. That means our team is doing something right! Thank you for your encouraging words! We understand customer service is definitely key to providing outstanding service. Thank you for acknowledging both Victoria & Leticia. They are both great team members and we are... More 

Senior Contributor
44 reviews 44 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 2 nights. It was my second time there so I was not surprised by the neighbourhood. There really is not too much to do around there but I was there for a specific purpose and the hotel served me well. The room was clean, bed was comfortable and the front desk stff were very... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greeting GlogL, We are delighted to know we were able to service your accommodation needs during your visit with us. Thank you for your loyalty and returned business. We are happy to know you were comfortable enough with your last visit to trust us again. Thank you. I do apologize we were not able to meet your expectations for breakfast.... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

We had a great experience. The Hotel is close to the subways that take you anywhere you want to go. The staff is outstanding, so helpfull and kind! The Hotel itself is clean, the rooms are a bit small but definetely a good place to sleep. I would highly recommend the place, the staff makes you feel at home. They... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Nissims2015!! Thank you for taking the time out to provide us some feedback about your stay with us. We are delighted to know you had a great experience with us! Outstanding Staff! Amazing! That is exactly what we strive for and we are so happy to know we were able to do that for you. We are happy to... More 

racine, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Even though this location was a little out of the way, it offered a great new york experience for those looking to see more of the real new york - explore and enjoy the neighborhood and head to the bIg Apple

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greeting John K! Authentic Brooklyn is definitely what we and our neighborhood have to offer. We are happy to know you enjoyed your stay with us. In all my years of working in the hospitality industry, I have found that staying on the "off-beaten track" is sometimes the best way to have the most memorable experiences as it gives you... More 

Valley Stream, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

It was my first time staying at a best western and i must say that i really enjoyed myself. It was a very lovely. The staff was very helpful especially miss Nicole, she instructed me on how to get around the area and she made sure my stay was perfect. The rooms were very clean and the beds were very... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Joshua B! Thank you ever so much for taking the time out to provide us with feedback about your most recent visit with us. We understand you do have many options and are delighted to know you chose to give us the opportunity to provide you with the accommodations you were seeking. While customer service is what the hospitality... More 

Mechelen, Belgium
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

this hotel is perfect: good rates, great rooms and wonderful staff! The subway is so close and Manhattan is 2 stops away with the A-train.... Victoria and Laetitia were the 2 ladies we'll always remember! They both did more than their best to make us feel welcome and cared for! One at the reception, the other one in the breakfast... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Chiske! Thank you for taking the time to give us some feedback about your most recent stay with us. We are so glad to hear you had such an amazing time during your visit to Brooklyn! In a world where only our hospitality sets us apart from others, we are delighted to know we were able to make your... More 

London
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel, clean, only 2 blocks from subway. Breakfast was good. Room was a bit cramped with two double beds but we managed fine. Noisy due to the LIRR passing every 10 mins but we got used to it. We found the noise of the fridge more annoying and would turn it off at night! The bed was extremely comfortable.

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Catherine R, Great Value & Location! Amazing! We are delighted to know we were able to provide you with accommodations that fell into these categories. I do apologize the rooms wasn't spacious enough for you. Unfortunately, as big as the Greater New York City Area is, we still are limited a bit on space. In regards to the LIRR,... More 

Washington, Virginia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is OK if you're traveling in Brooklyn. It really isn't convenient to public transportation as strange as that seems since you can hear the subway from your room. The noise isn't disturbing but it's there. You have to walk a few block to get a cab and if on foot this is not in a location you'd walk... More 

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Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hi LisaBaltDC, Thank you for choosing to visit with us for your recent trip to Brooklyn! Thank you for providing such detailed information about your stay with us. I have gone ahead and shared your feedback with our housekeeping team. Feedback like yours is integral as it enable us the opportunity to grow and provide better service for you when... More 

HOPKINTON
1 review
2 of 5 stars Reviewed 5 weeks ago

I will say all of the staff we encountered were great. The hotel is not in a very nice area (I probably should have known this but I am not that familiar with Brooklyn). It is also next to the elevated LIRR with a stop right outside the windows of the front of the hotel - with trains stopping and... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Cheryl K! Thank you for taking the time out to provide us with some feedback on your recent stay with us! We truly appreciate all your feedback as it provides us with opportunities to grow. Customer service is key and knowing the staff here was able to accommodate your needs means our service is on the right track. Customer... More 

North Carolina, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

We used the metro system. So, in order to get it we walked around a not to clean area. Needed to pay a lot of attention of the neighborhood specially at night. Suggestion, if you are not in the mood of an adventure, do not take the Metro, the hotel has trust full taxi's that they might call at your... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Iris F, Thank you for taking the time to give us some feedback on your most recent stay with us! We are glad to know the metro system which is located very close to us was able to assist you in your travel needs. We understand your apprehension about the neighborhood. This area, however, is up and coming and... More 

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