Dear Katherine We are sorry for you mother's injury and hopes she is recovering well. Our cancellation policy is 48 hours prior to arrival, the fact is, we offered twice to move the date of arrival to a future date, once by Shadena at the Front Desk and through Best Western Customer Care. Both times it was refused. Best Western... More

Thank you for taking the time to give us feedback about BEST WESTERN PLUS - ARENA HOTEL. Under isolated events, we may fall short of exceeding our guest expectations. I have passed your comments on to the Corporate Office. All feedback is necessary for us to continue to improve. More

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We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every... More

Dear Ms Westenberg, I'm sorry you feel the way you do. You had 2 reservations, one from 12-23-12 to 12-29-12 and the second one 12-29-12 to 12-31-12. On 12-15-12 at 8:10am you or someone in your party called Anthony at the Front Desk to cancelled that reservation. There is no reason for us to cancelled you reservation unless you asked... More

Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it. While the area may looked rundown and scary, this neighborhood is changing. There are new developments... More

We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every... More

We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every... More

Thank you so much for your positive feedback about our BEST WESTERN PLUS - ARENA HOTEL. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it. Our neighborhood as in all neighborhoods in New York City is changing. There are new developments... More