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BEST WESTERN PLUS Arena Hotel

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1324 Atlantic Avenue, Brooklyn, NY 11216
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BEST WESTERN PLUS Arena Hotel
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BEST WESTERN PLUS Arena Hotel
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307 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Carolina, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

We used the metro system. So, in order to get it we walked around a not to clean area. Needed to pay a lot of attention of the neighborhood specially at night. Suggestion, if you are not in the mood of an adventure, do not take the Metro, the hotel has trust full taxi's that they might call at your... More 

Review collected in partnership with Best Western

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Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Iris F, Thank you for taking the time to give us some feedback on your most recent stay with us! We are glad to know the metro system which is located very close to us was able to assist you in your travel needs. We understand your apprehension about the neighborhood. This area, however, is up and coming and... More 

Albany, NY
Reviewer
3 reviews 3 reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We recently spent 3 nights here (our second time) and were once again very pleased with everything. Clean and friendly. You can always depend on a comfortable stay. A big plus being that we did get a room in the back, as we had requested. Close to the subway if you want to head into Manhattan but also within walking... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hi MerryMirthAlbany_NY, Thank you so much for your loyalty and your most recent visit with us. To know we met your expectations during your last visit and you trusted us enough to come back and visit with us again really makes us grateful and appreciative. We try to ensure we can provide that home-away-from-home feel and are delighted to know... More 

Bloomfield Hills, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I needed to spend one night in Brooklyn and had never traveled there before. I used the reviews in Tripadvisor to select the Best Western Plus Arena Hotel. I had driven 10 hours straight prior to my arrival and really needed a pleasant welcome, a clean room, and most important a comfortable bed. Best Western did not let me down....I... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greetings Mr. W! We are delighted to hear we did not let you down! Wow! To know we have exceeded your expectations means the world to us. In this industry, customer service is the only thing we have that truly sets us apart from everyone else. We are so pleased to know we were able to stand out and make... More 

Consecon, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having stayed at this hotel twice now it has become our first choice when visiting NYC. It's very close to the subway and Brooklyn just gets better with each visit. It's competitively priced, the staff cleanliness and comfort have never disappointed and the free WiFi & inclusive breakfast is a nice bonus.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hi Andrew S! Thank you so so much for taking the time out to provide us with some feedback about your recent stay with us. I also would like to thank you for your loyalty as it means so much to us. We are pleased to know the convenience of our location also adds to a great experience for you.... More 

Brooklyn, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here a few months ago and then I came back and stayed again over the Easter Holiday. This place always brings me back. The staff is wonderful and very hands on. They are attentive beyond imagination. Yes, the parking situation is a little difficult, but who comes to The Greater New York City Area to drive!!! Get out... More 

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Nicole R, Thank you for your continued business and loyalty to Best Western PLUS Arena. We are ever so grateful that you choose to stay with us over and over again. Your loyalty means a lot to us. Thank you as well for your kind words. We are glad to know we are able to meet all your needs... More 

Dallas, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was clean, the staff was very friendly and helpful, and my room was great! The parking leaves a bit to be desired, but it is a dense urban area so parking is always an issue anywhere you go. I stayed for a week for work and it was nice to come back to a great room every night... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hi Brittany J, Thank you ever so much for taking the time out to provide us with feedback on your recent visit with us. While we know you have many options, we are delighted to know your expectations were met when you chose us! We do hope you visit with us again when you are back in this neck of... More 

New City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was one of the best hotel experiences I have had. The staff was very pleasant and accommodating. The rooms although small were very nice and clean. The area is not very nice but not dangerous as other's had reviewed.

Review collected in partnership with Best Western

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greeting Robert M! One of the best hotel experiences you've ever had!!! WOW!!! We are so ecstatic we were able to provide that service to you. Customer service is what this industry strives on. We are pleased to know we were able to provide that to such an extraordinary level to you. In regards to our area, it is up... More 

Dunkirk, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was very comfortable and clean. The staff was wonderful -- 2 blocks from the subway made it an excellent location and there is parking (although limited) on the premises -- I would stay again.

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greetings Apeigliano S!! Thank you so much for choosing to stay with Best Western PLUS Arena for your recent trip to Brooklyn. We know you had your choice of many hotels and are delighted you chose to stay with us. We would also like to thank you for taking the time out to write a review and give us some... More 

Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is a good new hotel for the economically minded. The room was of a good size and clean. Ask for a room facing the courtyard and it ensures a quiet night.The reception personnel was helpful in every way, especially Cleopatra. There is limited parking for the guests, so it is advisable to arrive around check in time at 3... More 

Was this review helpful? Yes
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Greeting Beatrix F!! Thank you for giving us some feedback about your satay with us. We are happy to know the service provided to you met your standards. I have passed on your kind words to Cleopatra and she is delighted to know she was able to make tour stay an enjoyable one. We do apologize about the limited parking... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015 via mobile

I was in NYC for All start weekend, checked into The Best Western Western Plus on 2/16, from the opening of the doors til check out, it was a pure pleasure. Victoria greeted me with a smile & her customer service skills are impeccable. The room was very clean & spacious. The free breackfas offered a variety of breakfast sandwichs,... More 

Was this review helpful? Yes 1
Nicole M, General Manager at BEST WESTERN PLUS Arena Hotel, responded to this review

Hello Brownsugga321, Thank you so much for taking the time out to give us some feedback about your stay with us. We are delighted to know you enjoyed your stay with us and we were able to exceed your expectations. We strive to provide exceptional service and knowing Victoria was able to do so is wonderful. We do hope you... More 

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