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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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798 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Brooklyn New York Hotel
See the most recent reviews
Irvine
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 31, 2012

We booked the hotel using hotwire where we got a really good deal. We got the hotel around 11:20PM and the two (2) front desk people were busy on the phone for a long time. Turned out that the front desk people are also the phone attending personal. Kind size bed was good but the pillows were very high. I... More 

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

I'll be certaIn to remind everyone of course we have down and feather pillows. Sheraton is world renowned for their sweet sleeper mattresses and of course the bedding package as a whole. I hope you had a chance to walk over the Brooklyn Bridge and of course have a cocktail and snack on our rooftop lounge , the Brooklyn Terrace... More 

Newcastle, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 30, 2012 via mobile

Stayed for two nights, no isuues chrcking in or out like orher guest have commented on. Clean looking, good size rooms with modern features. Great to see a coffee marker (I'd taken a kettle with me, ha) Only slight issue, lack of mirrors for when drying ones hair! Gym was ok too. Didn't go to roof top bar as shut... More 

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Here's hoping the next time we far exceed your expectations as that is always our goal at the Sheraton Brooklyn. Please be certain to let us know when your travels bring you back to the Brooklyn area. I want to start by upgrading you to one of our suites in the hopes of wowing you from the onset. Safe travels... More 

Brusbane
1 review
4 of 5 stars Reviewed August 29, 2012

The hotel was clean comfortable fresh decor. It was very queit from internal and external noise. Our room was very well sized, especially for NYC although the rooms held by others in our party were not as big. There were some minor annoying things. The lifts are very slow and not at all well optimized. They are small and it... More 

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thanks so much for the four star rating and recognizing our clean, fresh decor and amenities. You'll be happy to know we have improved the speed of our elevators so we will be able to accommodate our guests so much faster. Thanks again for your comments and we look forward to being your host. Regards Marie Kupfer General Manager More 

Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 29, 2012

We got a room at the Sheraton via priceline for about $175 a night. Everything about the room was great but be careful about being placed in a room that faces construction. We were awaken by hammering and horns at around 7:00 am.

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

And yet another shout out to Samanatha on her martini making skills. She will be thrilled to be recognized for this yet again. Thank you so much Be sure to come back and visit. Thank you for your comments and for being Starwood loyal. Regards Marie J Kupfer General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 28, 2012

Stayed here in August 2012. No one to guide you in. The nightclub line next door spills out into the front of the hotel so be prepared to get looked up and down by 'interesting people'. Just want to get to your room, well you'll have to wait. Their four lifts are bizzare and you can be waiting up to... More 

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thanks for your comments and yes without a doubt a very popular and busy hotel. Clearly Brooklyn is the place to be these days. You will be happy to know that we have improved the speed of our elevators so we have minimized the wait time. We look forward to being your host in the near future. Marie Kupfer General... More 

chicago
1 review
5 of 5 stars Reviewed August 27, 2012

If you are planning on staying here, ask for Damien. He is fabulous and extremely professional. He will remember your name and always asks if he can help you out in any way. He really distinguishes himself from the rest of the staff (which is also fabulous), but he goes the extra mile. He is sincere in wanting to help... More 

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Clearly you made Damiens day when he saw this review. Thank you for recognizing him along with the rest of the staff. Be sure to come back and visit us soon. Check the schedule at the Barclay Center. They've got some great games and shows coming up over the months ahead. Regards Marie Kupfer General Manager More 

Ottawa
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed August 27, 2012

I stayed at the Sheraton Brooklyn New York on August 21st, 2012. From start to finish, I had a horrible experience dealing with the staff at the hotel. I am a Sheraton employee in Ottawa and am the first person to cut hotel staff some slack as I understand that certain things are out of their control. Having said that,... More 

Was this review helpful? Yes 3
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

My thanks for the comments and my apologies you had such a horrible experience at check in Clearly this is not the norm and we would hope for another opportunity to extend genuine hospitality We spend much time training the staff to handle anything from very basic desk operations to assisting guests who need additional assistance. Again our apologies and... More 

Dayton, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 25, 2012

My stay at the Sheraton was 8/19/12 through 8/24/12. The hotel entrance is on a very narrow one way street. Upon my arrival, there was a limo blocking part of the street where guests could park their car to check-in. Since I didn’t think there was a place to park, I drove around the block and found a parking lot... More 

Was this review helpful? Yes
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

My thanks for your expansive review. Reviews of this nature help our management team better understand our opportunities as a hotel leaders Regards Marie Kupfer More 

Chicago, Illinois
Level Contributor
81 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed August 22, 2012

Pros: Several metro stations nearby. Very helpful receptionists and overall very nice service. Clean, modern functional room. Many great restaurants in the area. Nice foodie shops nearby. Gym and pool, small and shared with Aloft but functional and sufficient for short stay. Cons: Loud construction works below our windows were disturbing at night and during whole day (we were on... More 

Was this review helpful? Yes 1
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your comments and for staying at the Sheraton Brooklyn hotel. I'll be certain to speak with our Executive Chef on the club lounge offerings Though we would love for you to stay at the Sheraton when your travels bring you back this way, we also suggest trying our sister property the Aloft. Both properties are owned by... More 

London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 21, 2012

Stayed here for 3 nights in August as was in Brooklyn for an exam. I thought the location was pretty good, and not as sketchy as some of the other reviews made me think. I guess the demographic of the area is different to a lot of the hotel clientele - but that doesn't make it sketchy. As a young... More 

Was this review helpful? Yes 1
MarieKupfer, General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your recent comments and for staying at the Sheraton Brooklyn hotel. It has such a great location and so close to the Brooklyn Bridge to boot. And yes it is certainly very rare to find a hotel with a pool in NYC Let us know when your travels bring you back this way. We look forward to... More 

Hotel Review Summarization

What travelers say

  • Very clean(5)
  • Club room(4)
  • Friendly and helpful(4)
  • Front desk staff(3)
  • Club lounge(3)
  • Car service(3)
  • Staff member(3)
  • Sweet Sleeper bed(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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