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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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Sheraton Brooklyn New York Hotel
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733 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here while our apartment was being renovated because it was one of the least expensive 4-star hotels we could find in Manhattan/Brooklyn. We were very pleasantly surprised that the lower cost did not mean less in terms of service. The staff is incredibly friendly and really made our stay enjoyable. The hotel is pet friendly and the staff... More 

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Richmond, Virginia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here recently with my daughter and some friends. It was a good location for us as we wanted to visit Manhattan but we were visiting a couple of colleges in Brooklyn and Queens. The room was clean and roomy. We got upgraded to a suite, which was great. It was very close to the subway station. We were... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for taking the time to share your feedback. I am glad you enjoyed the Downtown Brooklyn location!! Thank You again for choosing the Sheraton Brooklyn and we look forward to hosting your next visit. Kind Regards, More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Brooklyn was excellent - up-to-date and clean room, FABULOUS and wildly accommodating staff, reasonable rate, and the property was located close to my clients. I would absolutely stay here again.

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, I am so pleased that you had a wonderful stay! It is great that you enjoyed your room, the location, and the staff! We look forward to hosting your next visit. Kind Regards, More 

Osterville, Massachusetts
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room in the hotel was nice and small, but it's New York. Very friendly staff. Problem is location and parking service. Major construction in the area and cab drivers even had trouble finding the hotel. The Bar is poorly stocked and the Starbucks in the lobby was out of everything. You're in Downtown Brooklyn, so there are shops close,... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, I am pleased to see that you enjoyed the room and the staff. I am however disappointing that you felt the restaurant and the Starbucks was not up to par. I do want to thank you for choosing the Sheraton Brooklyn New York and hope you give us another opportunity to uncomplicate your visit. Kind Regards,   More 

San Francisco, California
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Starwood sets the bar so high, so it's disappointing when one of their properties falls short. The tone is set for this hotel as soon as you walk in the lobby. My feeling for a hotel lobby is it should make you feel welcome. When you enter through the doors you should get a respite from what's outside and just... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your stay, and I am sorry that we did not meet your expectations. I am glad that the staff was good to you but that we lacked in other areas is disappointing. I would ask that you give us another opportunity to uncomplicate your stay Kind Regards, More 

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Brooklyn Sheraton for the first time after always staying at the Brooklyn Marriott on previous trips. We are spg members and used points. We were pleasantly surprised. The rooms, although a bit small, were very clean and well appointed. Security seemed good as you needed to put your key into the elevator when entering. The front... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest Thank You for choosing the Sheraton Brooklyn to host your stay especially when you stay frequently at the Marriott :) I am pleased to hear that you were not disappointed! It gives me great pleasure to hear that my team went above and beyond to make sure you were comfortable! I hope you will be returning to the... More 

Boston
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I just completed a two night stay at the Brooklyn Sheraton for a work trip. Let me start by saying that the staff was extremely friendly! Everyone I came into contact with was helpful and welcoming and just generally pleasant. I don't know Brooklyn all that well so I can't comment on the location but there were a lot of... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for taking the time to comment on your recent experience with us am extremely happy that we exceeded your expectations with a comfortable stay and an excellent staff. Thank you for your wonderful feedback and I will be sure to pass it on to my team. Kind Regards, More 

Washington DC
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at any number of high end hotels in NYC. Most of fine, a few over hyped. The Sheraton Brooklyn was just flat out pleasant with helpful associates at a price that is significantly better than most other 4 star hotels. The only potential downside is location as there is significant construction taking place currently. That said, I heard... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, What a wonderful compliment! I cannot say enough how this makes us feel. We really work very hard to make sure our guests feel welcome and at home when they stay with us and it really makes us feel good when we succeed. So thank you for sharing your feedback with us. I do apologize about the construction... More 

Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I spent one night at this establishment. Upon arriving, my car was valet. No waiting. Registration went smoothly and someone helped me with my luggage to my room. The staff was professional and courteous. I would definitely stay there again

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear guest, Thank you for choosing the Sheraton Brooklyn to host your stay and I am very happy that we met all of your expectations, and most of all that the staff was friendly and courteous. I hope we have the opportunity to host you again in the near future. Kind Regards, More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Location is everything, and this hotel is only about a block away from 2 subway stations- Hoyt and Jay St Metrotech. You can get to Manhattan in about 25 min. There is also plenty of shopping just a few steps away- H&M, Gap, Nordstrom Rack for that last minute clothing item you forgot to pack. There is also a Shake... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear guest, Thank You for taking the time to share your experience with other travelers and with us, we appreciate your feedback! It is a pleasure to hear that the staff was friendly, professional, and efficient and that when you were stranded here during the snow storm we were able to make you feel at home and accommodated. I am... More 

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