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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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Sheraton Brooklyn New York Hotel
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755 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Killeen, Texas
Contributor
19 reviews 19 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Friendliest staff I've ever encountered. Remembered my name and made it a point to greet me every time I passed by. A small thing, but it makes you feel good. Great beds. Windows do a nice job of blocking New Yorkers' absurd 24-hour fascination with car horns.

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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I mean you have got to be kidding me. Neither AC nor phone were working! I couldn't even call to let them know that the room was at 85 degrees!!! I was leaving for dinner with my husband and informed the front desk about those issues. When I came back none of them were resolved. I tried calling the front... More 

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Saint Louis, Missouri
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had the pleasure of staying in this nice hotel. The rooms are nice size for NY and the beds are very comfortable. The first room I had the heat didn't work and the staff didn't hesitate to move me to another room. Speaking of the staff, they were professional, courteous and very helpful. The location of this hotel is... More 

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Contributor
20 reviews 20 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

The Brooklyn Terrace is a rooftop venue next to and accessible from the Sheraton Hotel on Duffield Street in downtown Brooklyn NY and owned by the Sheraton. From the long unruly crowded lines, to the rude bouncers attempting to maintain control, to the small unsafe feeling elevators, this place is very poorly run. I went to a birthday celebration and... More 

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London, United Kingdom
Top Contributor
95 reviews 95 reviews
28 hotel reviews
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Based in downtown Brooklyn , the hotel is easily accessible via DeKalb Av, Hoy St o or Nevins St subway You treated to a glass dominated hotel, fortunately with sound immune features Club rooms are plush with mod cons you expect of a 4-star, large TV, walk in showers and sofas. Where the Sheraton excelled is the quality of the... More 

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Top Contributor
93 reviews 93 reviews
7 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

As with most New York hotels the rooms are awfully small but the accommodations were recently renovated. There is a nice club lounge and a nice Sheraton and fitness. The hotel is also close to two sets of train lines and in walking distance to other opportunities.

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your review. I am pleased that you enjoyed your time with us, and the facilitates offered you. I do hope that we see you again soon. Kind Regards, More 

Alexandria, Virginia
Top Contributor
77 reviews 77 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently stayed for two nights for business meetings. Rooms are rather small, but that's not much of a surprise. The elevators are a bit tight as well and can be difficult to catch at morning rush hours. Just used Uber there and to business meetings. Lots of construction going on and some of the other people I was traveling with... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your review. I am happy to hear that you found the hotel to be reasonable and fair priced. I do apologize for the elevator congestion. It does get crowded at some points of the day when people are leaving or returning to work. I apologize for the construction going on outside. We are trying to... More 

Brisbane
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

My partner and i stayed here as our last night on a 4 week trip around the states and were disappointed. Room was small without wifi in the room (the only place we stayed in 4 weeks without free wifi to rooms). Jaquzi was broken and pool was cloudy and smelt strongly of chlorine. Lounge was basic with very slow... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your feedback. Please accept my sincere apology for the issues you faced. This is certainly not the experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this... More 

New York City, New York
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is across the street from where I work at Metro-tech Center. I haven't stayed at a Sheraton for a while and have forgotten how comfortable the beds are! The construction on the same block affects the hotel's appearance, but personally the evenings have been quiet and peaceful.

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your feedback. I am very happy to hear that you are enjoying the Sheraton Sweet sleeper beds! (Very Comfortable) I am also very happy that the construction on the corner is not affecting you much. As you stated they are gone by 5pm so in the evening it is nice and quiet Thank You for... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed in several Manhattan hotels and have always been disappointed by the poor value for money, so thought I'd give Brooklyn a try while sticking with Starwoods for the points. While the rooms are on the small side they're better appointed than many hotels and the hotel offers most things you'd expect from a Sheraton. The only downside I... More 

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