We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Brooklyn New York Hotel

Hotel website
Hotel deals
228 Duffield Street, Brooklyn, NY 11201
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Sheraton Brooklyn New York Hotel
View Map
Add Photo Write a Review

804 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    203
    345
    169
    40
    47
See reviews for
235
200
77
159
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (804)
  • Mar-May only
    (176)
  • Jun-Aug only
    (229)
  • Sep-Nov only
    (235)
  • Dec-Feb only
    (164)
All months
Atlanta, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall I was very happy with this hotel. I was in town for a few days. It is close to the subway. The room was very clean. If you want to walk across the Brooklyn Bridge it's a very short walk away. I would stay here again.

Was this review helpful? Yes
Michigan
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The ground staff were nice and friendly, check in process was smooth. Rooms were clean and nicely kept. Hotel staff were friendly and informative. Very near to the subway and easy access to city. Overall a good and dependable place.

Was this review helpful? Yes
Chicago
Level Contributor
132 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not a great area of town, a lot of construction on the street. The rooms as expected were small, the hallways way too hot, the air conditioning did not cool the room to a desired level. The bed was uncomfortable, the room service food below average. One of the strangest things was the toilet. The position of the toilet paper... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We decided to stay at the Sheraton for a one night stay-cation. The MAIN reason for choosing this hotel was the pool. It was a very hot weekend and we wanted to enjoy a dip. Upon arrival we were asked if we were familiar with the hotel and its amenities & pool. I asked where the pool was and I... More 

Was this review helpful? Yes 2
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

We cannot even begin to explain how disappointed we were to hear of the issues you experienced during your stay with us. Please accept my sincere apology for the issues you faced. This is certainly not the experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide our guests... More 

Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel 3 times now, and for good reason. The location is really great, convenient to several subway stops so it's easy to get around Brooklyn and into Manhattan without spending a fortune on cabs. The staff are attentive and friendly. One negative note: there was construction going on directly outside our room during one visit... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your positive feedback regarding your recent stay, and thank you for being a loyal guest of the Sheraton Brooklyn. I do apologize for the construction that took place during your recent stay and we will make certain that upon your return you are placed in a nice quiet room away from any internal or external... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Sheraton is a brand I have used for business and personal for many years. This property is not up to Sheraton standards. Check in was an unpleasant experience listening to others complaining about hotel. The room is very austere and dark, low ceilings, lack of counter space. Understanding most hotel rooms are on the smaller side in the NYC area,... More 

Was this review helpful? Yes 4
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, We cannot even begin to explain how disappointed we were to hear of the issues you experienced during your stay with us. Please accept my sincere apology for the issues you faced. This is certainly not the experience we aim to provide our guests and I am truly sorry this happened to you. Our goal is to provide... More 

Christiansted, St. Croix
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Where to begin? Let me preface this with I am fairly Starwood/Hyatt brand loyal and have gold status with the chain. First off the location is really great. Convenient to public transit. At check-in we were upgraded to a "Club" room which even had a patio. The room itself was fine. The first night we didn't have any issues. The... More 

Was this review helpful? Yes 3
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear guest, I am extremely disappointing to here of the trouble you faced on the second night of your stay and I would like to get the matter resolved for you immediately. Please reach out to me at your earliest convenience. Kind regards Patricia More 

Wheaton, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stay here when I come to work in Brooklyn. The staff is always friendly, they have delicious cold water with lemons available in the lobby but best of all they have FABULOUS beds and linens. The location is close to many subways if you want to head further afield If you head towards Boreum Hill ( about 6-8 blocks)... More 

Was this review helpful? Yes 3
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for choosing the Sheraton Brooklyn for your business travel! I'm am so happy to hear that the staff is always friendly and accommodating and that you enjoy the fresh lemon water in the lobby and our comfy Sheraton Sweet Sleeper beds. I love your favorite hot spots, I am a fan of "Bijan" as well. Thank... More 

Ridgefield, Connecticut
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you're looking for a hotel in Brooklyn, this Sheraton near downtown is a great option. The decor is attractive and not garish. Liked the drape fabric in particular and the grass -cloth appearing wallpaper with white linens - I teach interior design and some rooms in hotels detract from the experience. These are subtle and understated and quite attractive.... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your lovely review. Jessica and Cece are absolute gems and we are truly grateful to have them as part of the team, as well as all of our staff members. Thank you for taking notice that is greatly appreciated. I am happy to hear that you enjoyed the view and design of your room as... More 

NY
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 24, 2015 via mobile

Accommodating staff Comfortable bed Easy access to subway for getting into Manhattan Didn't try the fitness room but nice they had one Construction on st happening but was not an issue for stay Parking valet separate at 45

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, thank You for your review, I am happy to hear that the stay was accommodating during your stay and that you enjoyed our Sheraton Sweet Sleeper bed! Isn't it so convenient to get to Manhattan on the Subway from here, especially if you take the subway right across the street! Thank You for choosing the Sheraton for your... More 

Hotel Review Summarization

What travelers say

  • Very clean(5)
  • Club room(4)
  • Friendly and helpful(4)
  • Front desk staff(3)
  • Club lounge(3)
  • Car service(3)
  • Staff member(3)
  • Sweet Sleeper bed(3)
Questions? Get answers from hotel staff and past guests. Ask a question

519 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (167)
Viewed
Room/suite (51)
Viewed
Bathroom (24)
Viewed
View from room (21)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (22)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (40)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (335)
Viewed
Amenities (35)
Viewed
Club Level King (37)
Viewed
Pool (21)
Viewed
Restaurants and Bars (41)
Viewed
Standard Double Room (45)
Viewed
Standard King Room (48)
Viewed
Suite King Room (59)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Hotel & grounds (4)
Viewed
Dining (3)
Viewed
Room/suite (2)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Brooklyn hotels
0.0 mi away
Aloft New York Brooklyn
Aloft New York Brooklyn
#19 of 54 in Brooklyn
4.0 of 5 stars 660 reviews
0.3 mi away
Marriott New York at the Brooklyn Bridge
2.3 mi away
BEST WESTERN Plus Prospect Park Hotel
Show Prices
Show Prices
Show Prices
1.4 mi away
The Condor Hotel
The Condor Hotel
#3 of 54 in Brooklyn
4.5 of 5 stars 802 reviews
0.0 mi away
Hotel Indigo
Hotel Indigo
#17 of 54 in Brooklyn
4.0 of 5 stars 321 reviews
0.3 mi away
NU Hotel
NU Hotel
#6 of 54 in Brooklyn
4.5 of 5 stars 681 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay