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Sheraton Brooklyn New York Hotel

#21 of 51 Hotels in Brooklyn
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228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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    712 reviews from our community

    Traveler rating
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    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      3.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      3.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (159)
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    George Town, Grand Cayman
    Reviewer
    4 reviews 4 reviews
    5 of 5 stars Reviewed 3 days ago NEW

    I stayed at the Sheraton with my boyfriend during October and the staff were so friendly that we chatted with them for ages each day, even though we were meant to be sight seeing to a tight schedule! The restaurant was good too and the bar tenders were very attentive and friendly. The situation of the hotel was great -... More 

    Was this review helpful? Yes
    Dalton, Georgia
    Senior Reviewer
    9 reviews 9 reviews
    1 helpful vote 1 helpful vote
    5 of 5 stars Reviewed 5 days ago NEW

    I was in room 1304 and it was great. Clean and nice view. Staff was extremely nice and very helpful. There are several comments about the construction but it did not bother us at all. I would definitely stay here again with no hesitation whatsoever. There are lots of stores and places to eat within walking distance.

    Was this review helpful? Yes
    Washington DC, District of Columbia
    Top Contributor
    106 reviews 106 reviews
    46 hotel reviews
    256 helpful votes 256 helpful votes
    5 of 5 stars Reviewed 1 week ago

    Planned this trip a year ago as my family and I have gone to the past 6 All Star games. This time with 2 nights in Brooklyn, this property was in a great location and a full service Sheraton. I started interfacing then with Ast. GM Ms. Caruso, little realizing how important that would become. Who knew 11 months later... More 

    Was this review helpful? Yes 6
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Thank You for the wonderful review! Thank You for your kind words regarding your recent stay. It was an absolute pleasure to host you and your wife, and I am so happy I was able to make a difference in your experience. I hope your wife's recovery is going well, and that you and your family enjoyed the rest of... More 

    San Francisco, California
    Senior Contributor
    23 reviews 23 reviews
    13 hotel reviews
    7 helpful votes 7 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    I picked this hotel for its proximity to NYU Poly and wasn't disappointed. I was glad when they recognized my SPG status at check-in and asked me to wait five minutes to be upgraded to a room on the preferred guest floor. I believe they might be renovating since my room smelled pretty strongly of fresh paint when I entered,... More 

    Was this review helpful? Yes
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, I am happy to hear that the hotel met your needs and expectations of a friendly staff, clean and comfortable room, and convenient to your destination. Thank You for choosing the Sheraton Brooklyn and we look forward to hosting you again in the future!!! Kind Regards, More 

    Sunderland
    Top Contributor
    54 reviews 54 reviews
    29 hotel reviews
    33 helpful votes 33 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    Stayed here for 3 nights. We arrived at 11:30pm after a long flight (wouldn't recommend the subway at that time of night!) Check in was very easy with friendly staff and we were allocated a room on the 20th floor with decent views - you could see the Brooklyn Bridge and Statue of Liberty (just). We were given free wifi... More 

    Was this review helpful? Yes 1
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, Happy Birthday and Thank You for choosing the Sheraton Brooklyn to help you celebrate! I am happy to hear that the hotel met your expectations of a friendly staff; a comfortable bed, a great location, and a nice birthday treat in your room when you returned. I do apologize for the loud AC unit but am happy to... More 

    New York City, New York
    1 review
    2 helpful votes 2 helpful votes
    1 of 5 stars Reviewed 2 weeks ago via mobile

    its zero degrees in NY today. I asked for a late check out (1.5 hours) so I don't have to wander around in the cold waiting for my ride. I was told " let me check your profile" and then told no. What is it about my profile that I can t get an hour and a half? I wasn't... More 

    Was this review helpful? Yes 2
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, Thank You for your feedback regarding your recent stay. This is certainly not the experience we aim to provide our guests. Our goal is to provide our guests with a welcoming, home-away-from-home, and to hear that we did not properly carry out this promise is very disappointing. Please know that this is not a typical service of our... More 

    Phila. PA
    Senior Reviewer
    10 reviews 10 reviews
    6 hotel reviews
    33 helpful votes 33 helpful votes
    1 of 5 stars Reviewed 2 weeks ago

    I stayed at this hotel one night while I was in town for a family celebration. Check in was smooth and friendly. Matthew is VERY nice. The hotel is clean and beds are comfortable. My pleasant stay ended when my husband and I were getting dressed to go to our function. A family member who was staying at a nearby... More 

    Was this review helpful? Yes 3
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, Thank you so much for choosing the Sheraton Brooklyn New York, and we appreciate your kind words regarding Mathew. We are very lucky to have him! I want to apologize that you felt discriminated in any way, as that was absolutely not our intention. Every guest checking in Thursday through Saturday is asked to sign our noise disturbance... More 

    Bethesda MD
    Senior Contributor
    22 reviews 22 reviews
    10 hotel reviews
    9 helpful votes 9 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    We have stayed at this hotel three times in four months. Every time the staff have been exceptionally friendly and helpful. Check in and check out are very smooth. The rooms have been well decorated in elegant neutrals with comfortable beds and good linens. Once we had a view of the river and another time there was a deck accessible... More 

    Was this review helpful? Yes
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, Thank You for your review regarding your recent stay. We appreciate your loyalty to the Sheraton Brooklyn, and are very pleased to hear that the staff is exceptionally friendly and helpful. I will also pass on your comment to the bartender and let him know that you enjoy his Manhattan! Once again thank you for choosing the Sheraton... More 

    Toronto, Canada
    Senior Reviewer
    9 reviews 9 reviews
    6 helpful votes 6 helpful votes
    4 of 5 stars Reviewed 3 weeks ago

    Nicolas at front desk was excellent, friendly and courteous. Hotel is clean and what you would expect from a Sheraton. Rooms were decent size for New York and the beds were OMG sooo comfortable. I had no complaint with the elevators or any of the hotel services. Subway locations excellent, NQR, 2-3 and the ACF all about a minute or... More 

    Was this review helpful? Yes
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, Thank You for your review, and your wonderful words regarding Nicholas. He is a great asset to the team and we are so very thankful to have him with us. I will be sure to pass on your wonderful comments. I do apologize for the issue you encountered with your keys that must have been extremely frustrating for... More 

    Woodbridge, Virginia
    Contributor
    20 reviews 20 reviews
    13 hotel reviews
    16 helpful votes 16 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    Stayed here one night while visiting NY, service at the front desk was excellent... I was checked in and heading up to my room in less than 2 minutes. Room was clean and comfortable, the lobby area isn't very big, but there's a starbucks in the front of the hotel that kinda makes up for it. There's also a decent... More 

    Was this review helpful? Yes
    patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

    Dear Guest, Thank You for taking the time to fill out a review regarding your recent stay I am happy to hear that you enjoyed your stay and that everything went smoothly for you from check in to check out. I am also happy that you enjoyed the Starbucks in the lobby and the hotel restaurant as well! I hope... More 

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    Additional Information about Sheraton Brooklyn New York Hotel

    Address: 228 Duffield Street, Brooklyn, NY 11201
    Phone Number:
    Location: United States > New York > Brooklyn
    Price Range (Based on Average Rates): $$
    Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
    Number of rooms: 321
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    Hotel Style:
    #16 Business Hotel in Brooklyn

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    Amenities

    Highlights
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    GreenPartner Learn More
    Green Partners meet the program's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use program, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    • Non-Smoking Hotel
    Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Paid Wifi
    • Paid Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    Official Description (provided by the hotel)
    Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. ... more   less 
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    Questions? Get answers from Sheraton Brooklyn New York Hotel staff and past guests.
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    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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