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Sheraton Brooklyn New York Hotel

4.0 of 5 228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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Sheraton Brooklyn New York Hotel
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663 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris
Top Contributor
102 reviews 102 reviews
23 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Personnel has been really really nice with us but I was quite disappointed by the suite we had: looked really 80s...That being said the room was real calm. Location is Ok, not far from subway station and 10 mn walk from Barclay s Center (for Basketball fans)...I must say it is not the best part of Brooklyn either... Bar/Mexican sports... More

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for writing a review for the Sheraton Brooklyn New York. I am thrilled that you found the Front desk team to be extremely friendly and helpful! We take hospitality very seriously and to us, that is what it is all about. I have also passed on your comments regarding the feel of the suite to the... More

san diego
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there 4 nights. Located in downtown Brooklyn. Although it seems on the outskirts of downtown and a little quiet at night, we felt safe walking from the subway. Staff are friendly. Rooms comfortable and clean. Typical NY size rooms. On the club level they provide a continental breakfast which was more than adequate. Should I need to be... More

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for filling out a review on tripadvisor and sharing your feedback. It is wonderful to here that you felt the staff to be friendly and the rooms to be clean and relaxing. I’m also happy that you found the club lounge to be more than adequate.. I do however want to apologize for the miscommunication with... More

uk
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights as part of a cruise deal...rooms are not huge, but big enough for a few nights. Nice bar in lobby and coffee shop. Easy walk to the shops and eateries in Brooklyn and a short taxi ride across the Brooklyn bridge to Manhattan...subway just round the corner too. If in Brooklyn do find juniors... More

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for taking the time to fill out a review on Tripadvisor and for choosing the Sheraton Brooklyn New York. I am pleased to hear you enjoyed your time at the property and in Downtown Brooklyn! The area is one of my favorites and you really hit on some great key points (great shopping, food, and subway... More

Fairfax, Virginia
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Sheraton Brooklyn New York Hotel for business. It is located in the 'downtown' part of Brooklyn however, the location to where the hotel is situated to be honest looks run down and a bit sketchy. The area is full of construction which will make it look great when it does happen but not now. The hotel is... More

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, I appreciate you rating our hotel. We love to hear feedback from our guests regarding their recent stays with us. I am glad you found the rooms to be modern and well-kept and the staff to be friendly and efficient. We do our best to make our guests feel welcome and comfortable as soon as they arrive. I... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Lovely staff, clean room, good location - ticks our boxes. The only disappointment was the Irish/Mexican bar downstairs that could be much nicer. Food was very disappointing and there was no real atmosphere. The dumpling place just down the street was good. Overall, we liked it just find another bar to drink at.

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for taking the time to fill out a review on trip advisor. I am very pleased to hear that our hotel staff met your expectations as well as room cleanliness and location. We work very hard to give our guests a memorable experience and I am thrilled to hear that you enjoyed your time with us.... More

New York City, New York
Top Contributor
87 reviews 87 reviews
20 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Mostly prime? Well, Duffield street and the Fulton mall can be a little desolate after dark, but otherwise, you'll be hard pressed to find anything to complain about. 1. Close to most subway lines 2. Quick access to the city 3. Walking distance to great shopping and restaurants 4. Inexpensive by NYC standards 5. Rooms are clean and well kept.... More

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank Your for taking the time out of your day to fill out a tripadvisor review for us. I am happy to read that the Sheraton Brooklyn was exactly what you were looking for! Thank You for highlighting all of the great perks of the downtown Brooklyn area especially how close we are to Manhattan via the Subway... More

Grand Rapids, Michigan
Senior Contributor
38 reviews 38 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is right next to an Aloft hotel, which is also a starwood property, but this time around the Sheraton hotel has the better rate. The room on the 23rd floor was great and we had a perfect view! the hotel is about a $30 Uber ride from LGA. The staff was super friendly and greeted us everytime we... More

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for filling out a review and for the great score! We work very hard to make sure our guests our getting the service and attention they deserve, and I am glad we exceeded your expectations. It's also great to hear that you enjoyed your bar experience, and that the bartender was also helpful and attentive. I... More

Denver, Colorado, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

There are no metered taxis available at this hotel. There are only private cars that charge three to four times more than metered taxis. If you insist on a metered taxi you will be told that it will take at least 20 to 30 minutes. It is a real rip-off.

Was this review helpful? Yes 4
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for taking the time to write a review and for the positive scoring. Your insight into our hotel is enlightening! We take Hospitality very seriously and your feedback does not fall on deaf ears. Your input is so greatly appreciated and I will share with all the other leaders as well. I want to thank you for taking... More

Blacksburg, Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 18, 2014

The hotel was clean and the staff were friendly and helpful. The room was very small even for me and I wasn't expecting anything grand as I am used to NY hotels. However, the club room with a free breakfast was less than worth it! They had fresh fruit, but we're very stingy about bringing it out. The attendant brought... More

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Valued Guest I want to thank you for taking the time to fill out a review. I also want to apologize for the issues you and your sister faced while staying with us. The Club Lounge experience is supposed to be a wonderful exclusive experience for our guests and to hear it was only subpar is very disappointing. Also... More

Blacksburg, Virginia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 15, 2014

My sister and I stayed here on our last annual New York trip. We chose it for several reasons. We were wanting to try some Brooklyn restaurants, the review said it was a 10 minute subway ride to Manhattan, and it was less expensive than comparable hotels on Manhattan. It turned out to be a $50 cab ride from Penn... More

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Valued Guest I want to thank you for taking the time to fill out a review. I also want to apologize for the issues you and your sister faced with the hotel restaurant and club lounge while staying with us. It is definitely disappointing to hear. This is certainly not the experience we aim to provide our guests. Our... More

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Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201
Phone Number:
Location: United States > New York > Brooklyn
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
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