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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201
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1 room 1 adult
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Sheraton Brooklyn New York Hotel
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879 Reviews from our TripAdvisor Community

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Oberlin, Ohio
Level Contributor
126 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My experience here was perfect, the check-in process was easy, the front desk had good sense of humor, and they are always willing to help you. I got free upgrade to suite room, it's pretty big by New York standard. As SPG gold member, I got choices like "free SPG points or Club level upgrade", I would suggest you to... More 

Helpful?
Thank euromun
Budapest, Hungary
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This is probably the least desirable Sheraton I've ever been in. There's nothing wrong with it, or the staff, still it has this particularly not elegant feel to it contrary to other Sheratons I've been to. The biggest surprise (especially in a New York hotel) if you find out that some of the rooms has balconies bigger than the rooms... More 

Helpful?
Thank LegalAlien54
USA
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here from 12/25 to 12/31 last year. We arrived on Xmas day and were greeted by the desk staff who were happy and polite despite working Xmas day. This was the theme for the whole of our stay. we called for extra pillows - delivered in 10 minutes with a smile and some wearing gloves so as not... More 

Helpful?
Thank midwest009
Dubai, United Arab Emirates
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is ok. My room was clean and the bed was very comfortable. The bathroom is really small. At least once a day my key not work and it never seemed to be same staff on reception so I was made to feel like I wasn't a guest and asked for id even thought I stayed there for three... More 

Helpful?
Thank Cat_holiday
Bellingham, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we first checked in the keys we were given did not work. The night manager gave us new keys that opened the door of an occupied room! The morning we left at 4:30 a.m., a young man said that the hotel had a car that could take us to JFK. He quoted $55 which was less than the UBER... More 

Helpful?
Thank tlw750
Laciana S, Assistant General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. I am sorry we failed short of your expectations. The car service that is reserved through the hotel is a provate car... More 

Pittsburgh, Pennsylvania
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a good location in Brooklyn with lots of shopping and 2 metros very close. Check in was near instantaneous. The room was modern and nice, no real frills, but the bed was soooo comfortable!! It is perfect for passing out in after exploring New York. One of the best deals in the city for accommodation!

Helpful?
Thank InternationalAndrea
Laciana S, Assistant General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are glad you enjoyed the local shops and hotels amenities. They are amazing!! We try to make the rooms feel as... More 

Brooklyn, New York
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Ended up staying here after a apartment rental didn't work out. I never stay in hotels in Brooklyn but this ended up being a total treat- quiet, super clean, friendly staff. Plus the gym was great (love that they provide towels and headphones) and its in a great part of town- close to all my favorite Brooklyn stops (and totally... More 

Helpful?
Thank CLS3000
Laciana S, Assistant General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We look forward to your return and making Sheraton Brooklyn your primary travel destination for NYC. Kindest regards, Laciana More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago

Excellent experience with hotel in terms of service and cleanliness and food. Th e location is very good for commuting to Uptown...There is a subway Hoyt Station just in front of the Hotel. Very Nice restaurants near by.

Helpful?
Thank Ravikanth A
NYC
Level Contributor
138 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is a good option since it is one Subway stop from downtown Manhattan. It looks new and is in a good neighborhood in Brooklyn Heights. You will have great food options. The rooms are small and I did not feel like I received a Sheraton experience. It is a narrow hotel and the front desk staff seem inexperienced.... More 

Helpful?
Thank mikefaud1
Laciana S, Assistant General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We greatly and appreciate all our SPG loyal guests and will continue to reinvent ways to create that memorable momemt from point... More 

Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were only in town for one night, New Year's Eve, and chose this property due to its close proximity to both the Barclay's Center and a subway station (Hoyt St.). Upon arrival, we were greeted by the friendly staff at the front desk. Check in and check out both went very smoothly. Our room on the 13th floor (can't... More 

Helpful?
Thank tikibarphan
Laciana S, Assistant General Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We look forward to your return and making Sheraton Brooklyn your primary travel destination for NYC. Kindest Regards, Laciana More 

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