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Sheraton Brooklyn New York Hotel

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228 Duffield Street, Brooklyn, NY 11201
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Sheraton Brooklyn New York Hotel
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Sheraton Brooklyn New York Hotel
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727 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Osterville, Massachusetts
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room in the hotel was nice and small, but it's New York. Very friendly staff. Problem is location and parking service. Major construction in the area and cab drivers even had trouble finding the hotel. The Bar is poorly stocked and the Starbucks in the lobby was out of everything. You're in Downtown Brooklyn, so there are shops close,... More 

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San Francisco, California
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Starwood sets the bar so high, so it's disappointing when one of their properties falls short. The tone is set for this hotel as soon as you walk in the lobby. My feeling for a hotel lobby is it should make you feel welcome. When you enter through the doors you should get a respite from what's outside and just... More 

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Senior Contributor
22 reviews 22 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Brooklyn Sheraton for the first time after always staying at the Brooklyn Marriott on previous trips. We are spg members and used points. We were pleasantly surprised. The rooms, although a bit small, were very clean and well appointed. Security seemed good as you needed to put your key into the elevator when entering. The front... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest Thank You for choosing the Sheraton Brooklyn to host your stay especially when you stay frequently at the Marriott :) I am pleased to hear that you were not disappointed! It gives me great pleasure to hear that my team went above and beyond to make sure you were comfortable! I hope you will be returning to the... More 

Boston
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I just completed a two night stay at the Brooklyn Sheraton for a work trip. Let me start by saying that the staff was extremely friendly! Everyone I came into contact with was helpful and welcoming and just generally pleasant. I don't know Brooklyn all that well so I can't comment on the location but there were a lot of... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for taking the time to comment on your recent experience with us am extremely happy that we exceeded your expectations with a comfortable stay and an excellent staff. Thank you for your wonderful feedback and I will be sure to pass it on to my team. Kind Regards, More 

Washington DC
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed at any number of high end hotels in NYC. Most of fine, a few over hyped. The Sheraton Brooklyn was just flat out pleasant with helpful associates at a price that is significantly better than most other 4 star hotels. The only potential downside is location as there is significant construction taking place currently. That said, I heard... More 

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, What a wonderful compliment! I cannot say enough how this makes us feel. We really work very hard to make sure our guests feel welcome and at home when they stay with us and it really makes us feel good when we succeed. So thank you for sharing your feedback with us. I do apologize about the construction... More 

Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I spent one night at this establishment. Upon arriving, my car was valet. No waiting. Registration went smoothly and someone helped me with my luggage to my room. The staff was professional and courteous. I would definitely stay there again

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear guest, Thank you for choosing the Sheraton Brooklyn to host your stay and I am very happy that we met all of your expectations, and most of all that the staff was friendly and courteous. I hope we have the opportunity to host you again in the near future. Kind Regards, More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is everything, and this hotel is only about a block away from 2 subway stations- Hoyt and Jay St Metrotech. You can get to Manhattan in about 25 min. There is also plenty of shopping just a few steps away- H&M, Gap, Nordstrom Rack for that last minute clothing item you forgot to pack. There is also a Shake... More 

Was this review helpful? Yes 1
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear guest, Thank You for taking the time to share your experience with other travelers and with us, we appreciate your feedback! It is a pleasure to hear that the staff was friendly, professional, and efficient and that when you were stranded here during the snow storm we were able to make you feel at home and accommodated. I am... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Location is right in heart of Brooklyn Easy commute via subway to all parts of New York. Short walk to Barclay Stadium. Very comfortable beds. Staff are eager to help and have an excellent knowledge of the city. Very affordable accomadation in New York

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patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your review and your kind words regarding the staff. We love what we do and we are eager to share our knowledge of our city! It is great to hear that you felt the area was convenient and enjoyable and we hope to see you again soon. Kind Regards, More 

Lisburn, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Hotel situated in a good area to get the Subway into Manhattan and all the other areas of New York from Hoyt Street. Very clean and friendly hotel, would stay again. Hotel kept our bags after wee checked out too so we could do another day trekking round the local sights before our evening flight :)

Was this review helpful? Yes
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for sharing your recent feedback regarding your stay. I am very pleased to hear that you found the area convenient and the hotel to be clean and friendly. This is wonderful feedback, and I thank you for sharing it. We hope you returned home safely and we look forward to your next Visit to the Sheraton... More 

Sellersville, Pennsylvania
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice hotel. Nothing fancy but good basics-clean, comfy bed, Starbucks coffee! Staff was exceptionally nice -gracious and so helpful! Good room service for Sunday breakfast Bar was nice-Mexican and Irish!? Fun time

Was this review helpful? Yes 2
patricia c, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Dear Guest, Thank You for your review. I am pleased to see that you enjoyed the staff and that they were helpful and accommodating to your needs! This feedback we love to hear. I am also happy you enjoyed our eclectic Bar :) Thank you for choosing the Sheraton Brooklyn and we look forward to seeing you again in the... More 

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