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Comfort Inn Brooklyn

2.0 of 5
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353 38th Street, Brooklyn, NY 11232
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Comfort Inn Brooklyn
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Ranked #24 of 53 Hotels in Brooklyn
A recent review
4 of 5 stars reviewed 2 weeks ago
Jean J Washington
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113 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel nice very good location near Costco store near train station the room normal clean, price is very good have a breakfast so so Near the hotel have old building hotel haven't a good view In our rooms view is terrible! So price and service good

Was this review helpful? Yes
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Castries, St. Lucia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I think it's important that people understand that this is not a resort or high end hotel but it meets all the demands and needs of someone who is here in New York to sight see, or shop. The location is safe and great.. subway is a block away so on the cold nights it is a short walk to... More 

Was this review helpful? Yes 1
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really loved the service, hotel was very clean, and I did appreciate the parking in back, ONLY thing we didn't like was location. was across from a very scary huge abandoned building, then expressway view..........with no frontage what so ever

Was this review helpful? Yes
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Columbus, Georgia
Contributor
20 reviews 20 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 18, 2014

Ok. Now when I am looking for a hotel the most important things to me are location and cleanliness. The area surrounding this hotel wasn't the best but at the same time it was within walking distance of the subway. You have plenty of food choices near by and though parking is limited I never once had an issue. They... More 

Was this review helpful? Yes 9
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Concord, North Carolina
Top Contributor
52 reviews 52 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 2, 2014

After living in Sunset Park Brooklyn for 12 years, we went back to Brooklyn for our wedding. We stayed at the Comfort Inn hotel that was new since we left in 2008 to move to North Carolina. It has excellent breakfast included. The breakfast room is small though. Our room was nice and clean. Easy access to subway to get... More 

Was this review helpful? Yes 4
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 4, 2014

I recently stayed to cheer my friend on in the NY marathon. Checkin was smooth. A bit of a line when I got there and the gentleman checking people in was not very kind. He was often short with people when they didn't understand something and when the phone rang he was short with the people on the phone as... More 

Was this review helpful? Yes 5
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

Four points, if you take into account the price. I meen the hotel isn't five star hotel with great breakfast and speedy elevator. BUT, with this price You really get everything you need for a successful vacation. 10 minutes away from subway station and good bars/restaurants. Metro takes you to Manhattan in 15-20 minutes. In Manhattan you pay double for... More 

Was this review helpful? Yes 2
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2014

I stayed here with my family (my wife and three kids ages 5-9). This hotel is a diamond in the rough. The neighborhood is run-down industrial - that's the "rough" part (but that adds to the NY experience, right?) Now for the "diamond" part - the room was clean and recently updated, the staff were great with our whole family,... More 

Was this review helpful? Yes 3
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear David We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 15, 2014

The hotel is a good mix of an affordable price and a good location. 15 minutes by subway to lower Manhattan D & N line are express, R is local. Rooms average size for NYC-small, but with comfortable beds, good flat screen TV, noise level fine. We stayed in both the cellar units (not great-limited light, stale air) and the... More 

Was this review helpful? Yes 2
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

New Hope, Minnesota
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 2, 2014

We stayed here for three nights in mid-September 2014. Our room on the third floor was renovated and clean, the bed was extremely comfortable, and the room size was actually pretty good (compared to the Manhattan (Times Square area) hotel we had been staying in the previous weekend). The best part of this hotel though, was its proximity - about... More 

Was this review helpful? Yes 3
NY391, Manager at Comfort Inn Brooklyn, responded to this review

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

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