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Aloft New York Brooklyn

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216 Duffield Street, Brooklyn, NY 11201
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Aloft New York Brooklyn
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628 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Aloft New York Brooklyn
See the most recent reviews
CARMARTHENSHIRE
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wrote a glowing review of this hotel in 2012 and it was this in mind that during a forced extended stay in New York due to my daughters chicken pox that we opted again for Aloft Brooklyn for the final two days after our Manhattan hotel ran out of available rooms. First of all, and maybe it was just... More 

Was this review helpful? Yes
Driton P, Front Office Manager at Aloft New York Brooklyn, responded to this review

Dear JEFFLEBOWSKI67, I thank you for taking your time to write this review. I’m sadden to hear that you will not be returning to our hotel in the future. We truly strive to offer the best customer service possible and make sure that every guest has a memorable stay with us. I apologize if we fell short in meeting your... More 

Eastern Norway, Norway
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I chose to stay in Brooklyn this time, because I wanted to see another part of New York than mid-manhattan, where I have stayed several times before. Price had also something to do with it, New York has become very expensive. Because of some bonus-nights with Hotels.com, I had the opportunity to stay tree nights at The Aloft Hotel in... More 

Was this review helpful? Yes
Jean P, General Manager at Aloft New York Brooklyn, responded to this review

Dear DovPanda, Wow thank you for the 5 star rating! We love to share these reviews with the staff to motivate and to acknowledge all the hard work that is put in. We wish to see you again soon on your next trip! More 

Louisville, Kentucky
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

I wish I could not give them a zero rating. Room was disgusting- urine on the bathroom walls, burn stains on the desk chair, stains on the carpet. Their staff was very unfriendly. I would never stay there, A loft, or any Starwood Hotels again. We have been in contact with both Aloft and their corporate office to try and... More 

Was this review helpful? Yes
Jean P, General Manager at Aloft New York Brooklyn, responded to this review

Hi Anna B, I want to start off by apologizing for any inconvenience that occurred during your stay. I want to reassure you that here at Aloft we strive to make sure we offer the best customer service possible. We truly want to offer a memorable experience for every guest that walks into the Aloft and I sincerely apologize for... More 

Louisville, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

1. Arrived at approximately 2pm to drop off our bags and go site seeing. 2. When we returned, noticed that the room was filthy. There was URINE on the bathroom door. The desk chair had cigarette burns and had appeared it had been chewed by an animal. 3. We took pictures and showed the front desk staff to ask for... More 

Was this review helpful? Yes
Jean P, General Manager at Aloft New York Brooklyn, responded to this review

Hi ccc37, I want to start off by apologizing for any inconvenience that occurred during your stay. I want to reassure you that here at Aloft we strive to make sure we offer the best customer service possible. We truly want to offer a memorable experience for every guest that walks into the Aloft and I sincerely apologize for not... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Peggy and Sonny who worked the overnight were very professional and accommodating. Went above and beyond!! I accidentally booked the wrong night for my stay so i called the hotel and spoke to Peggy and told her my situation she was very accommodating and told me not to worry she will be able to get me into a room. Sonny... More 

Was this review helpful? Yes
Jean P, General Manager at Aloft New York Brooklyn, responded to this review

Dear Michael C, It is so nice to see that you took the time to write this review and say great things about our staff members and services. We hope you do come back to Brooklyn and we invite you to always stay with us here at Aloft! More 

Los Angeles, California
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay at the Aloft Brooklyn very much. From start to finish, the staff were very helpful and friendly. My room was spacious, clean, and comfortable and even exceeded NYC standards for space. I opted out of the daily housekeeping service to receive a daily $5 voucher for their snack shop but still felt the room to be... More 

Was this review helpful? Yes
Driton P, Front Office Manager at Aloft New York Brooklyn, responded to this review

Dear DovPanda, wow thank you for the 5 star rating! We love to share these reviews with the staff to motivate and to acknowledge all the hard work that is put in. We wish to see you again soon on your next trip! More 

Scotland, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in the centre of Brooklyn, close to a few subways that run into different areas of Manhattan. Staff are friendly and welcoming. Rooms are a good size considering its New York, and is kept clean. Free use of WI FI and room safe. The only downside is the limited eating places in the surrounding area if your wanting to... More 

Was this review helpful? Yes 1
Jean P, General Manager at Aloft New York Brooklyn, responded to this review

Dear saggybits, Thank you for taking the time to write this review. We are glad that you enjoyed you stay with us. We are located in a very busy and happening section of Brooklyn with many new restaurants opening daily. Next time you are back in Brooklyn and staying with us please stop by the Front Office and we would... More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

The rooms and staff were excellent. I will definitely return back on my next trip. The staff was very helpful in directing us to different places and restaurants to visit. The birthday cupcake was something extra and was wonderful!!

Was this review helpful? Yes
Driton P, Front Office Manager at Aloft New York Brooklyn, responded to this review

Dear Ptlady77, we are so glad that you had a memorable stay during your Birthday. We hope you had a great Birthday and we are so happy we were part of it! We too hope to see you again soon! More 

Providence, Rhode Island
1 review
4 of 5 stars Reviewed 4 weeks ago

I have usually stayed in Manhattan and this was my first time staying in Brooklyn. I still found it incredibly easy to get to places in Manhattan as the hotel is close to several subway stations, as well as the Barclay's Center, where I went to a concert. The rooms are not huge, but they are cozy and clean and... More 

Was this review helpful? Yes
Driton P, Front Office Manager at Aloft New York Brooklyn, responded to this review

Hi Danielle L, I want to thank you for taking your time to write this review. Our location in Downtown Brooklyn makes it that much easier for all of our guests wanting to visit Manhattan as well as Brooklyn and we are happy you found this helpful as well. I do apologize for the Valet Parking that you have experienced.... More 

Bossier City, Louisiana
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The street and area had a bit of construction going on around it, but our groups stay was fun!!! Check in was just ok. We booked through the company reservation and it creates some confusion when we checked in. The corporate reservations dept. apparently doesn't communicate well with the check in desk. Overall though....a cool experience!

Was this review helpful? Yes
Driton P, Front Office Manager at Aloft New York Brooklyn, responded to this review

Dear Bobby S, I want to start off by apologizing that your check in was only “ok” and not a “wow” check in. We strive to make sure we “wow” every single guest at check in as this builds a relationship. I’m happy to hear that the overall experience was “cool”. We hope to see you again soon! More 

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