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NU Hotel

Certificate of Excellence
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85 Smith Street, Brooklyn, NY 11201
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Best prices for: 1 room 1 guest
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656 Reviews from our TripAdvisor Community

Traveler rating
    342
    218
    59
    25
    12
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146
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for NU Hotel
See the most recent reviews
buenos aires, argentina
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 27, 2012

First time outside manhattam, NU hotel was a good surprise. Very good location (250 meters from Jay station, 200 meters from Berger and 200 from Hoyt station). Good places to dinner on Smith avenue and very near to Brooklyn Height neighbourhood . On this time they were renewing the lobby, so the breakfast was a little complicated, You had to... More 

Was this review helpful? Yes 1
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank you very much for the review! We are very happy that you enjoyed your stay. We apologize for the complicated breakfast set up but we can’t wait to show off our newly renovated space, it will truly be worth the wait. We would love to be your hotel of choice when you visit Brooklyn and let us know if... More 

West Hartford, Connecticut
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 20, 2012

We just returned from a trip to Brooklyn and stayed at the NU hotel. The hotel must be undergoing construction because I never saw a lobby like the pictures show on this website. That was disappointing because I was expecting to walk in to an impressive lobby. The front desk staff are very friendly and helpful. The room was a... More 

Was this review helpful? Yes 2
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank you for your review. We are so terribly sorry that you had an “ok experience” and we weren’t able to exceed your expectations. We are upgrading our lobby to provide our guests with a space that is truly unique and we would love for you to come back and see our new vision for the space and to be... More 

Georgia USA
Top Contributor
51 reviews 51 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 20, 2012

This was my second stay at the Nu Hotel. Was once again impressed with the comfort of the rooms, helpfulness of staff, and the good value this hotel offers. The location is perfect for exploring Brooklyn and its a 3 block walk to the Jay Street station where you can catch the subway and be in Manhattan in 10 minutes.... More 

Was this review helpful? Yes 1
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank you for taking the time to write such a lovely review about your second visit with us. I am extremely happy that you were impressed with the comfort of the rooms, helpfulness of staff, and the value of the hotel. We apologize about the enhancements being done to our lobby during your stay but we would love for you... More 

Rochester, New York
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2012

The location of the NU Hotel was convenient to everything we wanted to do in Brooklyn. The rooms were modern and clean, and the staff most helpful and accommodating. This was the 3rd time we've stayed at the Hotel and have recommended it to several of our friends.

Was this review helpful? Yes
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Priscilla, Thank you so much for the wonderful review! We are so happy that you continue to stay with us when you venture to Brooklyn. Please Let us know if we can be of any assistance when planning your next visit! More 

Yokkaichi, Japan
1 review
4 of 5 stars Reviewed March 20, 2012

I stayed Feb.2012. This is the first visit to NY city. The room was clean and nice , based on white color. Breakfast was simple but coffee is nicely roasted for me. The subway station(A line) is located about 3 minutes far from the hotel and bus stop is just in front of.It is very comfortable for me to go... More 

Was this review helpful? Yes
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 8, 2012

This was our second visit - and we will come here again. A great place to stay with staff looking after us so well. The hotel is ideally located In Brooklyn and means yo can get away from the rush of Manhattan, Start the day by walking into Manhattan over the Brooklyn Bridge.

Was this review helpful? Yes 2
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank you so much for another great review! We are so pleased that you have made us your hotel of choice when you visit Brooklyn. We are excited about your third visit so please let us know if we can assist you in any way with your future travel plans. More 

Boston, Massachusetts, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 7, 2012

We stayed for a few nights here, and it was a FANTASTIC surprise after staying in the chaotic Manhattan scene beforehand. The front desk staff was very friendly and helpful. We stayed in a room on the 4th floor and were immediately pleased by the clean and well decorated aesthetic. The graffiti art is another plus! The room was awesome,... More 

Was this review helpful? Yes 2
Lauren I, Assistant General Manager at NU Hotel, responded to this review

We are so pleased that you found NU Hotel to be a fantastic find and we are definitely excited to be recognized by the Hip Young Travelers of the world like yourself!! I apologize that the bar was not very exciting but we are going under a renovation that is totally revamping our look and scene and I promise you... More 

Rhode Island
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed March 6, 2012

We stayed here for a family event in Brooklyn. The positives are the friendliness of the staff, and ease of check in. The negatives were the noisy halls, and banging doors. We also had no hot water for over night, and they comped our room!! So that was very unexpected and professional of them. Overall if you like a trendy... More 

Was this review helpful? Yes 1
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank you very much for your review and the positive mentions about our staff and the check in process. It truly disappoints me that your stay was less than exceptional and we pride ourselves on exceeding guest’s expectations. I will take all your concerns back to my team and we will immediately start troubleshooting these opportunities to improve the guest... More 

Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 28, 2012

I've been to Manhattan dozens of times but never Brooklyn, but now have several relatives in the area and went out to visit. We'll definintely be back, and will choose the NU Hotel again. We stayed at the NU based on a reasonable price, good reviews here and from my sister, who stayed there on earlier visits before getting an... More 

Was this review helpful? Yes 1
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank you very much for your great review and feedback. Your review really illustrates the key points that future guests need to hear. I am extremely happy that your first trip to Brooklyn was a pleasant one! And since you now have family in the area it makes the entire team happy that you have already decided to stay at... More 

madrid
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 28, 2012

I have not actually stayed at this hotel but I made a booking recently which I cancelled. I did what the other travelers suggested and that was to book ahead. I then wrote an email to ask for a high floor room at the back and sure enough within 24 hrs I got a reply that they had received my... More 

Was this review helpful? Yes
Lauren I, Assistant General Manager at NU Hotel, responded to this review

Thank You very much for the wonderful review! I am extremely happy that we responded to your special request in a timely manner. We simply can’t wait until you decide to take a trip to Brooklyn!! Let us know if we can help in any way with your future travel plans. More 

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