My husband and I took the red eye flight from Atlanta to Fairbanks (over 10 hours of traveling). The bnb host, Tammy, assured me that red eye flights are common and to call her cell phone once we arrived around 2:00 am. We landed. I called, and called, and called. No answer. We drove to the bnb - no lights, no cars, completely empty. The note on the door said to call a number after hours. We did, no answer. Stranded in Fairbanks at 2:30 am, we made our rounds at nearby hotels for a last minute room accommodation, but because it was Valentines Day weekend - everything was sold out! In tears, the Regency hotel felt so bad for me they snuck me in as they had a last minute cancellation (4th hotel I tried that night!) An hour later, Tammy calls apologizing saying she was working down the street at a flower shop preparing bouquets (at 3:45 am?) and missed my calls. Said she'd love to take me and my husband out for breakfast the next morning - that never happened nor was the request extended again. I informed her we were getting ready to sleep in the hotel room and we'd call her first thing in the morning to get ready to come to the bnb to move our luggage. Next morning comes, I call Tammy, we check out of the hotel room, and I get a call from Tammy's mother (odd it wasn't Tammy herself?) stating the bnb's water isn't working and we can't come. What happened to the other guests staying at the bnb without water? Were there any other guests? And if I'm your ONLY guest, shouldn't my stay be top priority and my room prepared for my stay in advance? Tammy did call that afternoon to ask if we needed to be picked up and taken from the Regency to the B&B since we had a tour collecting us there (even though our room wasn't available for check in). I politely declined and hoped we would be staying with them the remainder of the week because I wanted to believe in this place (the outside was cute and in a great location downtown). The morning on day three (Monday) I call Tammy before check out - NO ANSWER. I have my husband call Tammy's mother, who says she "thinks" the water is back on now at the bnb. No one called us to confirm? It was almost 10 am and at this point, we decided to just stay at the Regency for the remainder of our trip in Alaska. I'd like to note that Tammy's mother did apologize and gave us a reduced rate at the Regency as they have a relationship with the hotel, which is truly appreciated, but for our first time in Alaska after being locked out and room less in -15 degrees, packing and unpacking in a state of exhaustion, I was very disappointed in the lack of communication from the B&B. Thanks to the Regency for taking us in when we were practically abandoned on our Valentine's Day weekend. You saved our Alaska trip! I don't know if this was an unusual occurrence for them as I was told the ownership had exchanged hands from a local tour provider who had used them in the past, therefore past or future experiences by other travellers could be different. I'd like to give them the benefit of the doubt, but given our experience, I felt it was necessary to provide our encounter on Trip Advisor.…