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Holiday Inn Express Hotel & Suites Fairbanks

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400 Merhar Ave, New Property, Fairbanks, AK 99701
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Holiday Inn Express Hotel & Suites Fairbanks
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160 Reviews from our TripAdvisor Community

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Traveler rating
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    56
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
  • All months
    (160)
  • Mar-May only
    (40)
  • Jun-Aug only
    (64)
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    (35)
  • Dec-Feb only
    (21)
All months
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel was very clean, super friendly staff and the breakfast was great. I didn't catch the name of the lady who was preping and ensure the coffee was hot and fresh, but she did an amazing job!! (6/18/15) Also, went for a nice run around the area and had very nice trail once off the commercial complex.

Was this review helpful? Yes
Fairbanks, Alaska
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Second time staying here. Love the people, clean room, good breakfast and best of all housekeeping really accommodated me working night shift with checkin out. I recommend for sure! Close to shopping areas and restaurants if you don't have a car.

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LONDON ONT
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Heard Fairbanks could be a little rough so wanted a good clean place where we would fell safe. Also wanted a good location for car travel to down town and this is well provided. Good area for food and places fo a cold beer, stopped at a steakhouse but the name slips my mind.

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1 review
5 of 5 stars Reviewed 4 weeks ago

I've stayed at many different Holiday Inn and this one is the best. The room was really clean and pretty new, and looked very fency.

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Las Cruces, New Mexico
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 26, 2015

I stayed for a couple weeks in April 2015. While the room was reasonably clean, the housekeeping was somewhat sporadic and inconsistent. The room was also rather stuffy despite the cool nights. Unfortunately, the cooling was disabled and opening the window only resulted in excessive street noise. The morning breakfast barely adequate. The hot items were rarely hot (cheese in... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear LoCld9, Thank you for taking the time to post your thoughts and concerns about your recent stay. We are very pleased that the cleanliness of our rooms was to your liking. However, we regret that the air conditioning system, staff service and breakfast selections were a letdown during your stay. We have shared your concerns with the staff and... More 

Bangkok, Thailand
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 19, 2015 via mobile

Good clean room. Check in/out was easy and without issues. The rooms have good beds, but decor is slightly dated. Water pressure in shower and no true way to reposition the shower head, due to height reasons made this unpleasant. All in all, not a bad stay for the price. Clean and warm pool gets a plus!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear bj h, Thank you for taking the time to post your comments. It is lovely to hear you found the rooms clean. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for the problem with the shower that you have encountered. Please... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 29, 2015

Hotel was fine. We had a leak in the bathroom that took two days to be fixed, the manager compt us one night. It is close to the hiway and easy to get to all major attractions. The breakfast was fine and unlike other reviewer we did not find any problem, food was always plentiful.

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Mill Creek, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 27, 2015

I'll preface by saying that we gave NUMEROUS chances for this hotel to make things right and avoid a negative review - including during our stay and via calls after our stay. They failed. On a 4 night points (free/award) stay: - Enquiries at the front desk regarding the local area were met with blank stares (a general theme -... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear KyleVH, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I apologize for the services that you have received which is not up to your par. This is definitely not up to our standards and we are constantly... More 

Fort Nelson, Canada
2 reviews
5 of 5 stars Reviewed March 26, 2015

we stayed at the HOLIDAY INN EXPRESS for 5 nights for the GCI open north american sled dog championships, and your super accommodations were a big asset in us winning the 2015 race. THANK YOU it is one of the nicest hotels we stay at all winter.

Was this review helpful? Yes
Tulsa, Oklahoma
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 26, 2015

My husband and I stayed over "spring break" and it was full of tour groups and families with young children. The pool was popular so there were kids and adults walking and dripping through the lobby and elevator. Our room was not serviced twice during our stay. I think they were understaffed for the number of guests. Overheard housekeeper tell... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Judy-in-OK, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment about the pool. However, we’re sorry we fell below your expectation regarding housekeeping. We will look into this concern. I assure you that... More 

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