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Holiday Inn Express Hotel & Suites Fairbanks

2.5 of 5 400 Merhar Ave, New Property, Fairbanks, AK 99701
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Holiday Inn Express Hotel & Suites Fairbanks
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Holiday Inn Express Hotel & Suites Fairbanks
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135 reviews from our community

Traveler rating
    57
    50
    15
    7
    6
See reviews for
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32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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SURREY HILLS
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On a five day trip to observe the Aurora Borealis I required a hotel that was close to food and shopping; safe and accessible twenty-four hours and comfortable and quiet during the day (to catch-up on sleep). The Holiday Inn Fairbanks proved to be an ideal choice. The room was large and clean, and the bed very comfortable. The heating... More

Was this review helpful? Yes 5
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you so much for your kind words about your stay. We look forward to seeing you again soon and be sure to ask about our free airport pickup! Andrew Farrer General Manager More

Fairbanks, Alaska
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 14, 2014

Fantastic hotel, great rooms, good breakfast. Stayed there with friends after a night out on the town, on the elevator I spoke to Chris and Frank, the maintenance guy who were both very kind. Manager Andrew was very friendly, would recommend to others.

Was this review helpful? Yes 3
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you sharing your amazing experience at the Holiday Inn Express Fairbanks. We're pleased to hear that our team members Chris and Frank were able to exceed your expectations of great customer service. We hope to see you soon. Andrew Farrer General Manager More

Marshall, Michigan
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 14, 2014

My wife and I stayed at this hotel while traveling to the Artic Circle. The hotel was modern, clean and well appointed. Our room, a king single was roomy, clean and the bed comfortable. Our room faced the highway and we had minor road noise. The staff was courteous and efficient. Our breakfast host, Vadie Shelton was especially pleasant in... More

Was this review helpful? Yes 2
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you for the great review of your stay. We are so glad our staff and Vada could make it wonderful. We look forward to seeing you again soon in Fairbanks, Andrew Farrer General Manager More

Fairbanks, Alaska
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2014

My husband and I sold our Fairbanks condo and stayed at the Holiday Inn Express in Fairbanks for an extended period. It was a delightful experience. Most of the staff came to know us by name, and everyone was pleasant, helpful, and courteous. I especially enjoyed the fitness center every morning, our room on the fourth floor was spacious, well... More

Was this review helpful? Yes 3
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

On behalf of the hotel staff, I would like to thank you for your excellent review. We strive to provide outstanding guest service at our property. I will pass on your kind remarks to Vada . If you are in the Fairbanks area again, we would love to have you for another great stay at the Holiday Inn & Suites... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 10, 2014

During our recent travel to Fairbanks, Alaska we had the pleasure of staying at the Holiday Inn Express Hotel. We did not have any reservations and came to the hotel late in the evening. Our request for a room was immediately addressed and confirmed. Our room was spotless, had a great view and quiet. Additionally, the front desk staff even... More

Was this review helpful? Yes 2
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Wow! We love to hear guest feedback and are even happier to hear we provided you with a great stay here at the Holiday Inn and Suites in Fairbanks. We have shared your review with our team and applauded them for their dedication to guest satisfaction! We can't wait to serve you again!, Yours In Hospitality, Andrew Farrer General Manager More

EL Dorado Hills, CA
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 10, 2014

I am a Holiday Inn Priority club member and stayed on points. Each night was 15K points which in general is a good value. The property was clean, lobby was done reasonably well. When checking in late night, they had cookies and lollilop on the desk. So my son appreciated those. Room did not have a view - we were... More

Was this review helpful? Yes 2
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you for your delightful review! I will be sure to pass your review Our front desk staff take great joy in providing the most friendly service to all our guests. More

Anchorage, Alaska
1 review
3 of 5 stars Reviewed September 2, 2014

the hotel was decent but the upkeep was apparently mismanaged, burned out lightbulbs.. chipped paint. my neighbors door key card reader was not functional and the breakfast room carpet smelled funky. There was a ballast problem in the lobby lights where they flashed on and off and the noise level inside was pretty raucous starting at 4:00 A.M.

Was this review helpful? Yes
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you for your review of your stay at the holiday Inn Express. I am troubled to read you had issues during your stay with our maint. and housekeeping dept. As for the bulbs being out in your room we have checked and found that a plug went bad and have fixed the issue. We do offer a tech onsite... More

Anchorage, AK
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 1, 2014

This hotel is typical of this chain and class of hotels elsewhere. It is new, clean and has friendly, helpful staff. The included breakfast isn't anything special, but there are choices, both hot and cold, and even on a busy holiday weekend they didn't run out of food (just forks). Our room (a king with a sofa bed) was fairly... More

Was this review helpful? Yes 2
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you very much for taking the time the post such a nice review on Tripadvisor! We are delighted that you found the hotel and the room clean and the bed comfortable, the staff helpful etc.. We are most grateful that you took the time to post such a nice review about your stay and we truly hope that we... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 29, 2014

Enjoyed the hotel--it was clean, the breakfast was good, and the person who checked me in was great. Mr. Marlon Mease--he got my room switched, was friendly, professional, answered my questions and gave good recommendations of places to see while I was there. He had a great sense of humor as well. There were two ladies--Chelsea I think was her... More

Was this review helpful? Yes 2
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you for your review, I am so glad my staff was able to make your stay great. I am concerned that you had trouble with our WiFi, We just revamped our whole system adding all new routers and boosters in every room of the hotel to give total coverage as well as 40 Meg Internet. I will address with... More

New York City, New York
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 27, 2014

A typically comfortable HIE experience. The hotel is very conveniently located next to a major road and a 'HUGE' (according to Alaska standard) shopping mall. It is very quite and clean. The front desk people are extremely helpful and eager to help. Will definitely stay here again in the future when we visit the area.

Was this review helpful? Yes 3
Andrew F, General Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you very much for taking the time to review our hotel, we really appreciate you sharing your experience with others. Thank you for the sweet comments on our staff, they all work very hard to maintain the high level of service for our brand. More

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Additional Information about Holiday Inn Express Hotel & Suites Fairbanks

Address: 400 Merhar Ave, New Property, Fairbanks, AK 99701
Phone Number:
Location: United States > Alaska > Fairbanks
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Fairbanks 2.5*
Number of rooms: 114
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Also Known As:
Holiday Inn Express Hotel And Suites Fairbanks
Holiday Inn Express Fairbanks
Holiday Inn Express Hotel & Suites Fairbanks Alaska

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