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Holiday Inn Express Hotel & Suites Fairbanks

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400 Merhar Ave, New Property, Fairbanks, AK 99701
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Holiday Inn Express Hotel & Suites Fairbanks
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181 Reviews from our TripAdvisor Community

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Tok, Alaska, United States
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I know I have reviewed this place couple of times but I really love this hotel. My sister and I had terrible heartburn and couldn't get to sleep. We went down to the lobby where we met Ruby. She offered us antacids and gave us each a milk to help settle our stomachs. Thank you Ruby you made my night.

Helpful?
Thank Cherish L
Perth, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 7, 2015 via mobile

No issues, good location in town. Shops over the road, restaurants close. No noise issues. Staff were good, friendly. Room was clean & tidy. Best of all it had a laundry !!! $2 for a washing machine !!! You won't find that in many hotels !!! Thank you ;) free cookies at the lobby. Beauty ;) a classy hotel. Feels... More 

Helpful?
Thank aussiejashank
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 18, 2015

Checked in early after long day, hotel staff was cheerful and gave us extra blankets. Breakfast was hot and filling. Let us have late check out due to evening flight from airport. Wifi was strong in the rooms.

Helpful?
Thank Suevacation
THGManager, Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Thank you for your review. So happy you enjoyed your stay! More 

New York
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed November 16, 2015 via mobile

We stayed at the HIE for 2 weeks and although it wasn't perfect it was adequately comfortable. The room was clean and neat. Had a lot of room for our stuff as we were in the midst of moving. Breakfast was just okay and the pancake maker was a little faulty but we managed to make it work. Items changed... More 

Helpful?
Thank Lynne R
Anchorage, Alaska
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 2, 2015 via mobile

Traveling with kids takes extra planning. Fairbanks hotels with pools are not ubiquitous. Imagine our dismay to get checked in and find the pool closed for repair. Something like this needs to be made note of when reservations are made so that alternatives can be found. Maybe that doesn't fall under "customer service" in their definition. Also less than Par... More 

Helpful?
Thank Timetraveler2004
THGManager, Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Hi, Thank you for taking the time to share your experience. First, I'd like to apologize for falling short. It's common practice for us to post an alert to our website when our pool is closed, and unfortunately, this repair took us by surprise. I absolutely understand how this could be a huge disappointment when travelling with little ones. I'm... More 

Geelong, Australia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 18, 2015

Clean quiet comfortable. Large rooms. Breakfast included in price. On edge of town but near the shopping strip. Great bookstore. A few takeaway place near by but steer clear of these. Cafe in bookshop. Between airport and main centre of Fairbanks. Need a car. In Fairbanks start at the visitors centre -at least one plus hours but is open early.... More 

Helpful?
Thank Susie V
Johnson City, Tennessee
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 8, 2015

We have stayed months of our lives at this hotel over the past years as traveling for business. Consistent. Solid. Great staff - although somewhat rapid staff turnover. They always seemed to quickly recognize and treat us well. I would recommend staying here !!!

Helpful?
Thank NurseMD
Atlanta, Georgia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed October 6, 2015

Enjoyed the quick stay here. The bed / mattress, linens, and pillows were all very comfortable and allowed for a good night's sleep. The thermostat was easy to adjust and worked as expected. The wi-fi allowed for some song downloads. We also took advantage of the free hot breakfast and scored pancakes, biscuits, coffee, juice, and fruit to start the... More 

Helpful?
Thank TravelingTravelingTr
Oshkosh, WI
Level Contributor
207 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed October 1, 2015

We loved the way the staff treated us, but I was appalled at how noisy the rooms were. You can not only hear people walking on the floor above you, you can hear the water running in the shower above you even when you are in a different room! This is by far the noisiest hotel I have ever stayed... More 

Helpful?
Thank Cabo_Bob_and_Harriet
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Cabo_Bob_and_Harriet, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about customer service. However, we’re sorry about the noise during your stay. We will address this concern. While we understand that your stay was not 100% satisfactory, we would hope that you... More 

Philadelphia, Pennsylvania
Level Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 20, 2015

This facility has all the usual things expected for a HIE. They had afternoon freshly baked cookies as an extra. The staff was very friendly and full of recommendations of where to eat. It is directly across the street from a mall.

Helpful?
Thank happyflyer45
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