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Holiday Inn Express Hotel & Suites Fairbanks

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400 Merhar Ave, New Property, Fairbanks, AK 99701
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Holiday Inn Express Hotel & Suites Fairbanks
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Holiday Inn Express Hotel & Suites Fairbanks
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156 reviews from our community

Traveler rating
    66
    54
    19
    10
    7
See reviews for
42
42
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36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Cruces, New Mexico
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for a couple weeks in April 2015. While the room was reasonably clean, the housekeeping was somewhat sporadic and inconsistent. The room was also rather stuffy despite the cool nights. Unfortunately, the cooling was disabled and opening the window only resulted in excessive street noise. The morning breakfast barely adequate. The hot items were rarely hot (cheese in... More 

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Fairbanks, Alaska
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Good clean room. Check in/out was easy and without issues. The rooms have good beds, but decor is slightly dated. Water pressure in shower and no true way to reposition the shower head, due to height reasons made this unpleasant. All in all, not a bad stay for the price. Clean and warm pool gets a plus!

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2015

Hotel was fine. We had a leak in the bathroom that took two days to be fixed, the manager compt us one night. It is close to the hiway and easy to get to all major attractions. The breakfast was fine and unlike other reviewer we did not find any problem, food was always plentiful.

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Mill Creek, Washington
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 27, 2015

I'll preface by saying that we gave NUMEROUS chances for this hotel to make things right and avoid a negative review - including during our stay and via calls after our stay. They failed. On a 4 night points (free/award) stay: - Enquiries at the front desk regarding the local area were met with blank stares (a general theme -... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear KyleVH, Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. I apologize for the services that you have received which is not up to your par. This is definitely not up to our standards and we are constantly... More 

Fort Nelson, Canada
2 reviews
5 of 5 stars Reviewed March 26, 2015

we stayed at the HOLIDAY INN EXPRESS for 5 nights for the GCI open north american sled dog championships, and your super accommodations were a big asset in us winning the 2015 race. THANK YOU it is one of the nicest hotels we stay at all winter.

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Tulsa, Oklahoma
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 26, 2015

My husband and I stayed over "spring break" and it was full of tour groups and families with young children. The pool was popular so there were kids and adults walking and dripping through the lobby and elevator. Our room was not serviced twice during our stay. I think they were understaffed for the number of guests. Overheard housekeeper tell... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Judy-in-OK, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment about the pool. However, we’re sorry we fell below your expectation regarding housekeeping. We will look into this concern. I assure you that... More 

Alamogordo, New Mexico
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 25, 2015

A wonderful place to stay at Ft. Wainwright, Fairbanks, Alaska. Comfortable suite room with kitchenette proved more than adequate. The price included a hot breakfast which included eggs, meat, cereal, juice, coffee, milk and assorted breads. Oh, they had pancakes too! On Wednesday nights they have a hot dish and salad from 5 to 6. This was a wonderful experience... More 

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 16, 2015

I stayed here for my Birthday weekend. This hotel was nice. The room was clean and the room had a fridge and microwave. The only complaint I have is that we called and asked for them to bring up a tooth brush (they have a nice sign in the bathroom that says they will bring you ANYTHING you need and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Scott L, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness and the room amenities. However, we’re sorry we fell below your expectation regarding the front desk customer service which was unacceptable. We will address this concern. I assure you... More 

Pittsburgh, Pennsylvania
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 14, 2015

I will not hesitate to choose this HIE if I visit Fairbanks again. This HIE provides complimentary shuttle service to Fairbanks airport and train depot. The complimentary breakfast is pretty descent: plenty of yogurt, milk, fruit, oatmeal and eggs. The swimming pool and hot tub are definitely a plus.

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 7, 2015

A short four months ago, I stayed at this Holiday Inn and was completely satisfied with the place (see my previous review from November). I guess I can attribute what has happened since to a "change in local management", but I was very disappointed by my last stay. A decline in housekeeping, room amenities that were not working properly, and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Fairbanks, responded to this review

Dear Dana W, Thank you for writing a review about your recent stay with us. It is our pleasure to hear that you you have chosen our hotel as your accommodation preference. We regret that your stay this time was not as outstanding compared to your previous visits. It seems that you were let down by the housekeeping services, room... More 

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