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Holiday Inn Express Fredericksburg Southpoint

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5422 Jefferson Davis Hwy., Fredericksburg, VA 22407 (Formerly Comfort Inn Southpoint)
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1 room 1 guest
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Holiday Inn Express Fredericksburg Southpoint
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73 Reviews from our TripAdvisor Community

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Traveler rating
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    7
    11
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wassenberg, Germany
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is in need of renovation. Nothing was terrible but it was just not up to the standards we expect from this chain. The Wifi was a little wanky, the air conditioning was turned up too high, the breakfast was ok but not great. The whole place just seemed tired and in need of an update.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Against better judgment, I succumbed to a nice lobby and disregarded all of the negative reviews. We travel often, all over the country, and Holiday Inn/express is our choice hotel typically. Unfortunately, as the reviews warned, the rooms in this are actually very small. To complement the small room is a small 32 inch TV. Not trying to be picky,... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

It is never easy to receive less-than-complimentary feedback and we are sorry to hear that you did not enjoy your stay. I can assure you that our guest rooms, as well as our televisions, are standard size for Holiday Inn Express and meet or exceed brand requirements. I do apologize for any delay you experienced at check-in. Our new Guest... More 

Palm Coast, Florida
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Used this as a stopover on the way back from Florida. Good location. Odd time finding it though. Looks like it was squeezed into an available parcel of land behind a gas station and a strip mall. Not easily seen from the street. Typical HIE - good, clean rooms; friendly staff. There's a Panera Bread easily walked to from the... More 

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Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

Thank you for choosing to stay with us on your way back from Florida. We appreciate your comments on our spacious, clean rooms and friendly staff. We hope that we will have the pleasure of welcoming you back again when your travels return you to our area and we hope to always exceed your expectations. More 

Maizuru, Japan
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel because of the cost, its relation to 95, and being pet-friendly. The hotel room was clean and spacious. We were able to sleep soundly during our stay despite the hotel being fully booked. The bed was comfortable and I liked that the sheets were all white. This hotel is located within walking distance to a Cracker... More 

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Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

Thank you for being our guest and for taking the time to share your experience with other travelers. We are pleased to hear that your overall stay was pleasant and that you enjoyed our convenient location, clean and spacious guest rooms, and comfortable beds. We are mindful to take your feedback to shore up any deficiencies that you encountered and... More 

Alexandria, Virginia
Level Contributor
246 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Holiday Inn Espress is usually a reliable choice for.a short-stay. However, the Fredericksburg-Southpont is an exception. The room was OK for a night but (1) the hotel generally was not clean, (2) the breakfast area was too small for the number of people attempting to use it, and (3) the room lacked basic amenities such as a hair dryer. Next... More 

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Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

While it is never easy to hear that a guest has had a negative experience, I appreciate the opportunity to comment on your concerns. We have high standards for the cleanliness of our hotel and guest rooms and I am sorry if these standards were not met during your stay. We take all guest feedback very seriously and I have... More 

Dallas, TX
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This HI Express is slightly off the beaten path, but not much, just a mile or so down Hwy 1 from I-95. The price was cheaper than the other location of this chain further north in a busier commercial area, which was helpful on a quick one-night stay. This location was also a touch more worn than many others in... More 

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Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

Thank you for taking the time to provide us with feedback on your stay. We truly appreciate feedback from our guests as it helps us to know what we are doing well and how we can improve for future guests. I am pleased to hear that most aspects of your stay met or exceeded your expectations and we are mindful... More 

Phillipsburg, New Jersey, United States
Level Contributor
14 reviews
6 hotel reviews
3 of 5 stars Reviewed July 19, 2015

The hotel staff were pleasant and helpful. The room was clean, neat as expected. The reason for the lower rating, the pool was murky, guest were sent to an adjacent hotel to swim. The convince to I-95 while traveling south is a plus.

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Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

Thank you for taking the time to provide us with feedback on your stay. We are so pleased that you enjoyed our convenient location near I-95 and we appreciate your kind comments on our the cleanliness of our guest rooms and friendliness of our staff. Please accept our apologies again for the issue with the pool during your stay. I... More 

1 review
2 of 5 stars Reviewed July 19, 2015

We were excited to spend the night. However we were disappointed with the overall experience. The hotel is expensive with the rooms are small. The hotel is older and smells. The pool is colder I know it's July but the water temp was 60 so when it says heated that's a lie! The breakfast was cold and disgusting. My friend... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

I am sorry to hear that you were disappointed with your stay. We take all guest concerns and feedback very seriously. At your convenience, would you be so kind as to contact me directly with the details of your stay so that we can ensure that your concerns are addressed? Sincerely, Sarah Holliday Guest Relations S.holliday@guestsinc.com More 

Bristol, Rhode Island
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2015

Love, love, love this place. From the moment we checked in, front desk staff was accomodating, friendly, helpful, personable. Loved him! Made suggestions for local restaurants, which was wonderful. Got us extra pillows and made our stay very special. Room was perfect. Clean, spacious and quiet. One of the best Holiday Inns i have stayed in. Wish we could have... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

What a pleasure to read your stay at Holiday Inn Express Fredericksburg Southpoint was "one of the best Holiday Inns I have stayed in"! We want all our guests to have a great stay where everything exceeds their expectations and your kind words are the seal of approval on our efforts. We are so pleased that you were comfortable during... More 

Austin, Texas
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 8, 2015

Holding the name but not the standards. This is probably one of the saddest Holiday Inns I've been in. Now, I'm not saying that it's trash or that the service wasn't good. What I am saying is that this particular Holiday Inn is priced at the standard but not quite THE STANDARD because the rooms are small. We even upgraded... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express Fredericksburg Southpoint, responded to this review

While our hotel was recently renovated and meets or exceeds all franchise standards, including those for room size, for Holiday Inn Express, we are sorry to hear that you were disappointed with your stay. We work hard to ensure that our rates are in line with other hotels in our area while offering superior accommodations and service. Our goal is... More 

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